Exceptional customer service allowing guidance on what is broken how to fix what is broken and how to stop it for breaking again. They are always willing to help you replace and or credit your account... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
In meno di 12h Samuel del team novritsch mi ha fatto riavere tutto il materiale digitale che avevo perso per la mia Clipcam. Inutile dire che anche tutta l’attrezzatura ordinata è assolutamente impecc... Se mer
A really friendly company with very high quality airsoft gear that will last and last. I've ordered from them many times. Only once did I recieve a product substandard, and thankfully their customer s... Se mer
I purchased the Novritsch SSP5 plus 4 additional magazines. Initially, all 5 magazines(including the one that came with the SSP5) failed to feed. Samuel was a great help. He helped me attempt... Se mer
Företagsinformation
Skrivet av företaget
We are primarily Airsoft players with decades of combined experience who managed to turn passion into a business that operates worldwide across all different time zones. We love the sport, and we actively go to the field, spend time with the community, and use the products we offer on a regular basis. Therefore, you can be sure that we only offer good stuff that is tested in the field. Prior to releasing anything for you to purchase on the website, everything goes through formal testing as well as several informal airsoft games in which we use and abuse the heck out of it. The NOVRITSCH Headquarters is located in Vienna, Austria.
Kontaktuppgifter
Wimbergergasse 14-16, 1070, Vienna, Österrike
- info@novritsch.com
- novritsch.com
4,5
Utmärkt
2 tn omdömen
Ingen inbjudningshistorik registrerad
Det här företaget har inte bjudit in sina kunder. Omdömen kanske inte är representativa
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Fast Response to my Problem
Fast Response to my Problem
High quality and fast delivery
4 mars 2026
Omdöme utan inbjudan
My husband is an airsoft content…
My husband is an airsoft content creator, and he swear by novritsch, and whenever he needs things ordered, they are always extremely helpful, as im still learning slowly. Would 100% recommend!
3 mars 2026
Omdöme utan inbjudan
Great customer support
Great customer support, it does takes a bit to respond but they would definitely try to help you no matter what. Great price and fast shipping as well
2 mars 2026
Omdöme utan inbjudan
Awful delivery experience
Sadly the delivery of the product was my worst experience of my buyout, and since there is no secondary option for delivery, I am sadly forced to do a negative review.
I did an order and the delivery (only option) is ups, the destination is in Thessaloniki Greeece.
It took 10 days to come in Greece, and although from ups, told me that I will get ie yesterday, they gave the package to another delivery company cause ups had a lot of work, this other company they have no idea when they will bring the package.
Till today 13 days passed and my package is still somewhere………..!
UPS is by far the worst company for Thessaloniki, and yet they give this as the only option, which we pay to get delayed over and over again. Well done Ty
3 mars 2026
Omdöme utan inbjudan
Svar från Novritsch
Hi Tasos,
I hear your frustration, and I’m sorry the delivery experience has been so disappointing. From what you describe, the main issue seems to be with how UPS handled the last-mile delivery, especially handing it over to another local carrier and the resulting delays.
We take feedback like this seriously. Right now we’re reviewing our shipping partners and their pricing, and customer experiences like yours are an important factor in how we decide which carriers to work with going forward.
Thanks for taking the time to share this — it genuinely helps us improve the process.
— Mathieu | NOVRITSCH
Not again worst exporting goods ever
Order number #2102464. Yet again novritsch can not export orders correctly, second time in a row. UPS will not allow it to clear customs without correct paper work. They are planning to charge me £16 a day for it to be stored in there wherehouse. I would have expected this company to have this sorted by now as it’s a well known brand. Shocking that staff haven’t been trained again. If I get charged £16 a day, ill be charging novritsch double that a day if they don’t sort this asap
2 mars 2026
Omdöme utan inbjudan
Svar från Novritsch
Hi Marie,
I’m sorry to hear about the trouble with your shipment. Recently UPS changed their import process for UK deliveries again, and they now require the recipient to sign the customs document themselves before the parcel can be cleared.
I checked your order and saw that we already sent you the required paperwork by email asking for a signature so we could forward it to UPS. However, I couldn’t find the signed document returned to us yet, which is why the process hasn’t moved forward. As soon as we receive it, we can pass it on to UPS so they can proceed with the clearance.
We did have a working system in place until the end of last year, but UPS updated their requirements again. We’re actively working with them to make this process simpler and smoother for future shipments.
If you resend the signed document to us, we’ll forward it to UPS right away to get this moving again.
— Mathieu | NOVRITSCH
Ich möchte das Airsoft gameplay auf ein…
Ich möchte das Airsoft gameplay auf ein nächstes Level bringen, nach gesetzlichen Bestimmungen!
2 mars 2026
Omdöme utan inbjudan
Ich bin stolzer Besitzer der SSG96 MK2…
Ich bin stolzer Besitzer der SSG96 MK2 ,der SSG11 ,Der SSR90 Gen 2 und der SSR63 A3 . Ebenfalls habe ich viele Produkte wie den Ghillie suit mit Hose Jacke und haube ,wie die Antifog + Passende Brille und Hose + Jacke der Kreuzottertarnung , Pouches und Westen und ich muss sagen egal ob anfänger oder Langjähriger Airsoft Spieler . Hier ist für jeden etwas dabei und die Qualität ist wirklich sehr beeindruckend . Novritsch hat 1 A Produkte und einen 1 A Support , Hört nicht immer auf die YouTube Rezensionen oder Hater . Kauft euch einfach mal eines der besonderes Replika's und ich werdet nicht mehr los kommen ,Novritsch hat mehr als 5 🌟🌟🌟🌟🌟 Verdient!
2 mars 2026
Omdöme utan inbjudan
Ist ein super store für airsoft super…
Ist ein super store für airsoft super support mega schnelle antworten bei problem wird schnell nach einer lösung gesucht einfach nur supper
2 mars 2026
Omdöme utan inbjudan
Exceptional Company
I now have both the SSE18 and the SSR63 A2. The SSE18 has preformed exceptionally over the last few years. I only recently bought the SSR63 A2 and so far it doesn't disappoint. Additionally before purchasing the SSR63 A2 I had some questions, and their customer support was, both fast and useful.
It was also a fun surprise to recieve a note with stickers and a patch in addition to my order.
22 februari 2026
Omdöme utan inbjudan
Very good customer support
Very good customer support, ordered a v4 Lipo because the v1 was out of stock, after ordering they had stock again, contacted support and they changed my order within minutes.
27 februari 2026
Omdöme utan inbjudan
Wonderful support team
Wonderful support team, great warranties, incredible customer service, always happy with them.
26 februari 2026
Omdöme utan inbjudan
Ordered one of Novristch's ssx23…
Ordered one of Novristch's ssx23 recently and I'm pleased to say their customer service is excellent!
I live in the UK and had never ordered from overseas before, they helped me every step of the way, prompted me to take action on things I needed to do and even filled out customs forms for me to ensure smooth delivery. UK companies could learn a lot from Novristch.
The only slight downside to the whole experience was entirely out of Novristch's control as my package got caught up in UK customs with UPS, I think you roll the dice a bit as a friend had ordered from Novristch and his package arrived 5 days later (mine was just over 2 weeks)
I'll definitely be shopping with Novristch again. Thanks again guys !! 😁
26 februari 2026
Omdöme utan inbjudan
Exceptional customer service and…
Exceptional customer service and product guilty
23 februari 2026
Omdöme utan inbjudan
AZIENDA SERIA E PREPARATA
Personale preparato serio disponibile, garanzia subito attivata con un ottimo post vendita al giorno d'oggi introvabile. sign DOMINIK eccezzionale!
20 februari 2026
Omdöme utan inbjudan
Commandé le samedi 14 envoyé le mercredi 18... à proscrire ,
Commandé le samedi,
Expédié le mercredi.
Service déplorable.
En attendant ma commande...
Car apres quelques recherches
Je me rends compte que j'ai acheté
Une réplique re badge pour plus chère,
Et sans Service !
19 februari 2026
Omdöme utan inbjudan
Svar från Novritsch
Hi,
I’m sorry to read that you had such a negative experience. Unfortunately, with the information provided here I wasn’t able to identify your exact order in our system.
If this was your first order with us, please note that we always have to complete an age verification before processing. Since you ordered on Saturday, the earliest this check can be handled is Monday morning. Only after that can the order be forwarded to the warehouse, where it enters the packing queue. Especially after a weekend, there can be a higher volume of orders waiting to be processed. That may explain why your parcel was shipped on Wednesday.
Regarding the comment about “no service,” I’m not sure what you are referring to. We do have a dedicated customer support team and aim to respond within one business day, doing our best to accommodate requests whenever possible.
If something was left unanswered or not handled to your satisfaction, please send us an email and ask for Mathieu. I’ll gladly review your case personally and see what we can do.
— Mathieu | NOVRITSCH
Had a few problems with a product and…
Had a few problems with a product and just contacted they’re customer service and they sent me a replacement fast and easy great customer service
16 februari 2026
Omdöme utan inbjudan
Do not buy!
As like many I watched Novritsch on YouTube. So I wanted you to buy his ghillie suite as advertised on his site, I decided on the pattern and bought the suit at £145 (blackfriday), which isnt awful, but the jackets build quality is shockingly awful. Its only taken a month and a half for the buttons (why they chose buttons over zips I dont know) have ripped off, this is due to them getting stuck and being difficult detach.
For the premium price they are asking for, for these wearable gear, I seriously cannot recommend anyone spend that money, when there are far better alternatives for a similar price.
This also extends to their other gear which use similar button styles to attach. so far all of them have torn off or are hanging on for dear life.
3 februari 2026
Omdöme utan inbjudan
Svar från Novritsch
Hi Jack, thanks for sharing this. Buttons tearing off after just a month and a half is not the experience we want anyone to have, especially on gear that’s meant to be used outdoors and repeatedly.
Please reach out to our support with your order number and a few photos of the damaged button areas. We’ll check what went wrong and what we can do for you under warranty.
Josef | NOVRITSCH
Dominik gave fantastic quick help and…
Dominik gave fantastic quick help and advice best company to deal with
17 februari 2026
Omdöme utan inbjudan
Costum Service
Hatte eine Defekte Tappetplate und ohne lange zu schnacken haben sie mir im rahmen der Garantie eine neue zugesendet.
Mithilfe der Videos auf YouTube auch ohne Probleme einbauen können.
Von daher gibt's nichts zu meckern
👍
13 februari 2026
Omdöme utan inbjudan
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