NewLaw Solicitors Omdömen 

I was involved in a non-fault car accident almost a year ago and to my misfortune my insurance allocated my case to this firm. Since then, communication from this firm has been minimal to nonexistent. If you want your claim process to drag on indefinitely, have your calls and emails ignored, and be left out of pocket (I have yet to receive reimbursement for my expenses, let alone any compensation), then this is the solicitor firm for you. I strongly advise looking elsewhere.

Incompetent!! This claim has been going through since January 2025 and it has completely stalled since. No one answers emails either. I emailed to say cancel the claim (due to reviews) which they did not and I was well within the 14 days of cancellation. They then proceeded and asked me to see the doctor. This was well over 15 weeks ago now and nothing since. Before NewLaw message on here to say they’ve asked for further information, NO you have not!! You’ve not got in touch at all. I’m at a loss now as to whether I can take this claim elsewhere without costs to myself as the service you expect and were guaranteed to receive in the beginning is void on their part! Please avoid at all costs. I’m unsure why insurance companies are still recommending them when they are so incompetent! They clearly cannot manage their work load here! Just awful!

Road traffic accident in November 2023. Everything started well...physio appoints scheduled and assessment by a medical professional in early 2024.
Medical reports surrendered in April 2024.

Since then, appalling. No update on progress through the portal. On the 2 occasions my emails have been responded to, I have been provided with conflicting information.
My last 4 emails since March 2025 have simply been ignored.

Once they have a case - they simply leave the file on their system and fail to progress it. We are approaching 18 months and still awaiting their 'review' of the file.
Car accident in Feb 2024.
Chased New Law in September and asked about progress - told file was complete and should have been sent for review, but promised it would be progressed immediately.
Jan 25 - chased again - once again the file was untouched.
Feb 25 - still no action, spoke to a supervisor who apologised, asked for us to confirm some costs. We did this following day.
Feb 25 raised a formal complaint - no reply or action.
July 25 - case is still waiting for review!
But this time all the managers are at lunch so I am promised a call back - but no promise of when.

Avoid.

I saw this recent review
"Involved in a crash in November 2023, the other driver admitted fault, thought it would be straight forward.. However, we've been waiting a 18 months for them to decide what price range the compensation should be. They've been promising to email updates, call back, their entire system also went down for three months..."

and my experience is almost exactly the same. Constant delays, excuses and according to their portal its still at the assessment stage which is was over a year ago...

I've now written to Steve Sander their CEO and unless things change I will pursuing it through the financial ombudsman and the SRA

I wish I could put less stars!!! Seems the only way to get a reply off these people is to leave a review about their abysmal service. They will then tell you to get in touch, you do and nothing changes. Non fault accident, driver accepted full responsibility and yet 10 months later they’re still faffing around, not responding to emails, not able to call. It’s ridiculous!! Already contacted financial ombudsman and looking into the fact they take 25% off to cover costs yet they’re doing NOTHING TO EARN IT!!!!

I would love to give a -100 score let alone a zero, company is disgusting..first dealing with delphine saleh she said she was my solicitor..no she a paralegal..and after I got copies of my dwp records which she had sent to other side I realised she had breached my data as the records were 16 years earlier and 3 years later than what I agreed to..when asked if she had read them she said not a few pages before she sent them. When I said I was putting a complaint in about her she said if I did that she wouldn't represent me. I complained to her team leader about data breach and was promised a reply in 7 days that was months ago and I'm still waiting..She them sent a letter saying she had taken her name feom court records as representing me yet she sends me a trial date which is 13 days away..so I'm assuming she has dropped me right in it and I am going to court without a barrister ..disgusting..I have a complaint ready to send to the SRA and the legal ombudsman as well as for the data breaches..

Horrendous.

I had a RTA in September 2024 and was insured with Ageas. They put me onto new law who said everything would be dealt with. Well nothing has been done, updated on the portal for nearly 6 months! You can’t speak to anyone as it’s all online.

Liability was admitted at the time of the accident yet there’s still no update.

Don’t waste your time.

No one answer phone calls,very rarely they answer calls and not explain to me any update on my claim. I am struggling to understand that this portal. Please can some one call me and support with my claim. I am non fault driver and struggling last 8 months with my health. My insurance company refer me to your law firm. Please can someone call me and explain to me about my claim. Thank you. My case ref is 323615NBE

We were involved in a car accident 27th July 2024 by an intoxicated driver, car was a right-off, me and my partner and two grandchildren very shook up, his insurance admitted fault, tried to get through to these people, its a joke, we e-mailed and rang, 11 months after and his insurance made us a pathetic offer, we now have to go through the process of seeing another doctor, WHY

I was involved in a non-fault rta in August 2022 and my case is still ongoing despite the other person admitting full liability and me having front and back dashcam footage. I did have my medical exam fairly quickly in October 2022, but I then had to wait until October 2023 for my psychiatric exam. Then I had to wait until August 2024 before starting treatment. All treatment was concluded in October 2024 and I have been waiting for my case to be valued since then. I finally got a valuation back in May 2025 and this was an incorrect valuation as it stated that I had recovered from my injuries 10 months quicker than stated in my medical reports. All I want is a fair valuation for my injuries based on the medical reports. I have now put in a complaint and tried to follow their complaints procedure but no one ever communicates! It is so frustrating. They have already breached their complaints policy as I have had no acknowledgment from a team manager within 4 working days of my complaint. I just don’t understand how this company can run an effective business when no one responds to emails or communicates. No wonder the litigator who was dealing with my case from August 2024-March 2025 has left the company. Go elsewhere use local solicitors, do not use these people if they are suggested by your car insurance company.

* Why take the time to put automatic responses to everyone’s negative reviews. You have not contacted me and asked for further information. So this is a lie. Why don’t you use the time to actually work on people’s cases and get cases completed. *

Absolutely awful! RTA in the beginning of October. Other party admitted liability at the scene. There has not been any movement on my personal injury claim since November and no replies to my emails. I have sent 4 letters of complaint without any response. Have now submitted a complaint to the Ombudsman. This experience has been so stressful.

Involved in a crash in November 2023, the other driver admitted fault, thought it would be straight forward.. However, we've been waiting a 18 months for them to decide what price range the compensation should be. They've been promising to email updates, call back, their entire system also went down for three months...convenient, this still effects me, when renewing insurance.. because its not a closed case, So I can't claim its as a non fault claim.. the companies continuous delays are costing me more money.

I would have given a 0 if that score was available.
I initially made a personal injury claim in June 2023. Nothing happened for 3 months. I rang for an update and I suddenly started receiving correspondence. Then it went quiet for approx 6 months so I rang again in March 2024 to be told it was with the litigation team and I was advised to take my case to court so I agreed. I Didn’t hear anything and I rang again in march 2025 to be told the same thing that was advised to me in March 2024. Then I rang in June 2025 to be told the same thing for a 3rd time. Clearly nothing has been done with my case. So I have told them to accept the 3rd and final offer to be told 3 times on the call that I will be losing a considerable amount of money. I think they are thinking of their 25% fee if I’m totally honest and this fee should be reduced due to their inadequate work, and poor service. Let’s see how long it takes to pay out, probably 12 Months. I would steer clear of this company they are incompetent, slow, they fob you off and disorganised. They cause more stress than needed. There will be a generated email replying to this review as it is with all negatives reviews on Trust pilot and there’s too many for such a big organisation. Totally pointless.

I have never been met with such ignorance than these cowboys, ignored all communication and would put you on hold or transfer your call until it rings out and cuts off, they refuse to let you speak to management when they actually answer the phone, full of excuses and case handler never available. After 4.5 years I received a letter stating they had timed the case out and to look elsewhere for legal advise, I called to speak with management and refused to let me speak, they blamed it on someone who apparently left the company.
If you are with this company leave asap they will threaten you with fees, but do not listen to the cohesive information they have no leg to stand on, look into professional negligence solicitors and claim against them. Absolutely shocking experience with this company.

Very poor company - My no-fault accident occurred in January 2024, but it is still unresolved due to the inadequacies of this company (not the opposing insurers). I call every week, but each time I call, I find out that very little has been done since the last call. Finally, I had a medical review and waited ages for the appointment, only to find out that the report had been received 4 months prior, but no action had been taken. You have to constantly chase them and if you ask to speak to a manager, they always say 'they've just walked out the door'. No one ever calls me back. I emailed my concerns and, again, no response. The irony is that today, she told me I can not contact the Ombudsman until I have spoken to management.

Worst solicitor ever do not use case has been on going over 2 years with no progress

Had a crash back in November that was clear cut, they have been reviewing liability since January and had no contact from them

Pointless company... have a leased car with Leaseplan, they provide insurance that covers personal injury and legal protection.... Had a non fault accident, Leaseplan outsource to a company called FMG who outsourced the personal injury claim to these cowboys.... They don't recognise the insurance coverage in place..... So why would FMG outsource to a company that doesn't recognise the insurance....

It's all so NewLaw can take a huge slice, they say its a no win no fee... but ask you to make a declaration on thier portal that you have no legal protection on your insurance (when i do) and I accep that j will cover legal fees (when it's a no win, no fee)

Total incompetence and you get hounded EVERY EVERY day.....

Avoid

I had a fantastic experience with Ages Law. Ryan, my caseworker, was incredibly professional, patient, and supportive throughout the entire process. He kept me informed at every stage and made sure I understood everything clearly. His communication was excellent, and I always felt like my case was in good hands. Thank you to Ryan and the team at Ages Law — I highly recommend them!