NewLaw Solicitors Omdömen 

The operations director has reached out to me and hopefully all will be settled now. I have increase the rating accordingly!

I have been dealing with New Law solicitors (a Senior Probate Case Manager) regarding the estate of my mother. Regrettably after several months of correcting their errors, chasing up without adequate or responsive reply , they still have gotten it wrong. I have asked again for explanations and after several days with no response, the person in charge is now on annual leave. This is extremely poor. I do not recommend this company at all.

Absolutely shocking i have heard nothing regarding my claim. I e mailed you on a monthly basis and call everyday and still not heard anything. Beyond a joke

If I could leave minus stars I would. Absolute disgrace of a company. Don’t respond to emails, don’t call you back, I am constantly chasing them and getting no where. Put in a complaint, was told I would receive a call from a manager within 4 working days, still waiting.
Seems they are working for the third party rather than me, not wanting to put in for what I am due. They clearly don’t want to put in the work and want an easy outcome. Would help if they could actually get to negotiations. I will be looking to take this further now. 18 months after a non fault accident and no end in sight!!
Avoid this company at all cost!!!

I 100% agree with all the terrible reviews. I have never dealt with such incompetence in my life. Just plain blank - that's all I've received from them. You just can't get hold of them. I was told to contact the person directly who was dealing with my claim - phone number doesn't even ring (probably discontinued), and email you get an automated reply saying this email address is no longer in use. I didn't even go to them. As my accident was done at work, it was my company (one of the biggest in the UK) that put them in touch with me. To start with it wasn't too bad - Online portal and progress and that ...... But now i've just hit a brick wall. Anyone know if I can now take my claim elsewhere?

Terrible customer service, and VERY rude staff.
Took months of me chasing to get updates.

When I finally get to negotiation they tried to dumb down the pay out, even making me accept LESS than I paid out personally for osteopath treatment.

They were unhelpful and I would never use them again.

Terrible company

Settled my claim to then be told payment would be between 6-8 weeks which is long time to receive a payment once agreed . When you ring up there staff have constant attitude over the phone when asking when the payment will be made

Absolutely disgraceful company.

I am assisting a friend to try and progress her claim and have never had the misfortune to deal with a worse company than this one.

My friend was involved in an accident in November 2021 where she was hit in the rear at speed, Liability was admitted within 2 weeks of the incident and here we are nearly 4 years later they have not managed to get a single penny from the third party insurers.
Updates are non-existent and emails simply ignored,
A previous complaint was raised that they completed ignored their regulatory obligations to hide behind.
They are aware that their regulators at the Legal Ombudsman Service are virtually impotent 18 month wait to even review an escalated complaint so just act as they like as there are no consequences.
A truly shocking company that has zero regard or respect for it's customers and should in my view be shutdown by the SRA.

End of 2024 I was the unfortunate driver of an estate car that was hit head on by someone pulling out of a side road when it was not clear. Luckily I had taken out legal expenses cover with the policy. Everything was sorted out and my car was beyond repair. I became a Cancer patient in a wheelchair and housebound

At first NewLaw were amazing very attentive usually the same person to talk to. On 1 occasion they called and “Chloe” was so concerned she had a welfare colleague call me. Then something happened and the New Law team for personal injury disappeared. Would not reply to messages or telephone calls or emails.
If you felt the case was difficult you should of contacted me not just cut off

Whatever you do please DO NOT USE NEW-LAW!!!! I wish I had checked reviews before committing. Atrocious communication, child-like paperwork with numerous errors throughout delaying process. Paperwork including incorrect costs (doubling their fee). And to top everything off there is no one to speak to when you need answers. Please, please don’t put yourself through it with NL, go elsewhere.

They were always with the third party. Never wanted to fight/negotiate for me, just agreed to whatever is the offer. All evidence were provided, we had everything that we needed, but they didn't want to go forward, just to get whatever is the claim even if it's unfair. I sent an email about injury update only few days after the accident, but they never read it, hence my injuries didn't get updated and the third party didn't compensate me as they found the email only after 6+ month when I told them when I sent it...I provided all evidence and we had written confirmation via email from third party saying they accept the additional injuries with the provided evidences that will increase my claim for a fair amount, then couple of month later the third party changed their mind and didn't want to pay for the additional injuries due to the original reasons again. What newlaw did? Nothing just wanted to accept whatever low offer we get. They couldn't even calculate a simple fuel consumption as they always got it wrong and I needed to correct it. They never knew what's going on, they were always few emails/conversations back when I asked for an update, hence they always provided old info from past or they needed to find out where we are (after I explained). Different people said totally different and not up to date things what was ridiculous. If I don't phone them after months, they never ask/chase the third party for an update when they had some update but never shared it with me if I don't ask and they were waiting for ME! Literally they were just siting and wait for any offer to come and accept it to get their money. All I got, lots of stress and an extra loan on my neck due to the very unfair and low claim. I was alone as I felt I represent myself providing all details for them what they supposed to collect plus extra excel spreadsheets that I created about appointments, fuel etc as they had no tracking/control on anything. They phoned me on the end saying there is nothing else that they can do (never did anything if I don't ask them) and I have to accept whatever low offer I got, then sent an email with the settlement not even asking me if I want to take this case to the court or not. Highly AVOID them, as they are negligent and unprofessional team.

Absolutely appalling. I've called numerous times and told someone will get in touch. Still no response from them. It is taking nearly two years for my claim to be sorted,.an accident which wasn't my fault.
I am utterly distressed an frustrated with how they are handling my claim.
I've asked for complaint procedure on 2 occasions and was told it would be emailed. I am still waiting over. 1 year now.
I feel this company has caused me more distress than the actually accident, having to chase around and no reply. Its crazy!!

I want to express my sincere thanks to the team at NewLaw for their support and professionalism over the past few years in handling my father’s estate. Losing a loved one is never easy, and having a trusted, compassionate solicitor to guide us through the legal and administrative complexities made a difficult time much more manageable.

Throughout the process, NewLaw was consistently clear, thorough, and respectful. Communication was always prompt and patient, and I felt confident that everything was being handled with care and attention to detail. I genuinely appreciated the empathy shown during what was a very emotional period for our family.

Thank you again for your dedication and guidance—it meant a great deal.

My concerns regarding the ongoing issues your company has been facing, particularly in the wake of the recent cyber-attack. I have remained patient throughout this challenging period, understanding the complexities involved in recovering from such an incident would delay my payment.

However, after several interactions with your customer service team over the past few weeks, it has become apparent that the difficulties extend beyond the immediate aftermath of the attack. My conversations with two different advisors have led me to believe that the challenges are not due to a lack of accountability from individual staff members. Instead, it seems they are actively fighting a losing battle, dealing with the repercussions of what appears to be a poorly structured operational framework. The advisors I've spoken with, while attempting to be helpful, seemed hesitant and lacked the confidence to provide comprehensive assistance, which, coupled with widespread reviews, suggests they are set up for failure. I believe this situation merits a thorough review of your business processes to alleviate the pressure on your frontline staff and improve overall service delivery.

Today I have called throughout the day to be met with a message to say that no one is available to take my call.

I just want to be done with the whole situation and not to deal with New law again,

I first logged my claim on the 25th November 2023.

8 months on and still no resolution to my Mothers probate which is stopping me being able to sell her property.. how can this be happening... they give me a new person to deal with every email I receive.. when I receive one!!

Terrible communication, it’s taken them 3years to sort out my claim

Again .. promised another call back that hasnt happened. They asked me for more information on here - nothing happened again. So I’ve sent in official complaint using the ombudsman’ process. They now have 8 weeks to reply and then I can take it further with the legal ombudsman. I suggest you all do the same.

New law solicitors are the worst company I've ever worked with, they always say they will ring you back never do. I will never use these again i am going to report them to the law society. I'm a driving instructor the 3rd party admitted liability straight away, that was August 2024 I can't get any answers please steer clear of this cowboy company I am fuming

Terrible company!
Involved in two non fault accidents one in september 2023 and one in april 2024. No updates for either, in fact the insurers of the person who hit into me in april 24 contacted me saying they've tried to contact my solicitors on multiple occasions and have been unable to get through so they will close the claim if they hear no response.

I've chased and chased every other month since the two accidents, at one point someone told me that there was no handler on my case??

Waste of time, waste of money, I was severely injured in the second claim too and they couldnt care less.

I've been told the claim is settled for september 2023 by MIB but i've had no updates, no payouts, no information at all. I'm now looking for ways to sue this company because they're a big scam.

I was involved in a RTA in December 2024 and advised to use new law by my insurer. I massively regret not reading the reviews.

The driver that hit me accepted full liability.

I have completed my medical and physio sessions which I was told will be covered and include travel expenses.

I have been offered 2 amounts so far. Both do not include physio or travel expenses and the tariff amount should be 6-9 months, not 3-6 months.

I was told after the first offer that the second one will be amended to the higher tier, however since speaking to different claims handlers I’m told it will be 3-6 months.

I have called them approximately 100 times to speak with a manager. The managers are either on lunch/ in a meeting etc and then I’m promised it will be the next day. The next day comes and no contact. I was then emailed to say Molly would look after my case and would call me the next day as she was free 9-5. The next day came and no call. I rang again the next week and was told she was on holiday, then the following week on sick and a different handler will now deal with my complaint. This was 3 weeks ago.

I have rang again today and been told I will have a call back by 16.30. I already know it won’t happen. I also can’t escalate my complaint before speaking with a manager.

*No phone call as promised again yesterday and no correspondence today either.

Accident happened september 2024 keep having to chase for information no updates everytime they say someone will be in touch no one rings me its beyond a joke! Had physio appointmet no medical assessment yet other party denying liability yet they hit me in the back end of my car law of the road if your hit at the back end it is them at fault yet taking nearly a year to sort everything! Try ringing spending hours waiting to get through to someone never answer their phones