NewLaw Solicitors Omdömen 

Do not use this company.
I started a claim nearly 4 years ago and New Law has shown nothing but utter incompetence at every step of the process.
I got life altering injuries from a car accident that wasn't my fault.
The "medical specialist" they sent me to examined me for a total of 2 minutes and determined my injuries were only worth £4000 and im still yet to recieve a penny nearly 4 years later.
When I contested the results, they said we'd have to start the process from the beginning.
It took them 3 years to get me to their "specialist".
They knew i wouldn't start from scratch again.
Using them was the worst decision I've ever made.
I have friends who got very minor injuries in accidents and used different solicitors based on my advice and received 10 times the amount im getting and within a year.
New Law is an amateur company at very best.

I called in and spoke to a lovely employee called Tulsi, she communicated to me about the state of the claim and was very polite and helpful.

Terrible don’t use they don’t respond to emails they say they call you back and don’t had a car with them since 2022 they advised me what to do now telling me that it’s not an option terrible service logged a compliant no response now logged with legal ombudsman treated me like I was not the victim.

2nd review, my claim is so small BUT im out of pocket due to insurance prems increasing after non fault claim. Also the 3rd party wouldnt accept bnk statements and the fuel monies offered was an insult, was hoping new law could have done more HOWEVER tht said I was eager to get this resolved, its a week past the 8wk deadline to settle. The last lady I spoke to wasnt great, in tht she sounded as matter of fact, tht if deadline exceeded NewLaw simply “chase”. Other staff previous were mre customer friendly I would say.

I had an accident in October 2022 that left me with a broken arm, and I was fortunate to have Hayley as my solicitor. She was professional, approachable, and always kept me updated, explaining everything clearly and reassuringly. Her support made a difficult time much easier, and her efficiency ensured the process was smooth and stress-free.

I’m very grateful for Hayley’s help and I’d recommend her to anyone looking for a supportive and reliable solicitor. Thank you also to NewLaw for providing such excellent service.

Terrible company. You can only use their online portal for claims. Impossible to speak to a human and my claim has not progressed for a year. They were allocated by my insurance company but I would never use them again. Absolutely useless.

Following a serious RTA that my son as a passenger was involved in, New Law supported us through the claim process. Darren Hackley-Green looked after us through out the process and we cannot thank him enough. Darren progressed the case thoroughly and efficiently, keeping us informed and well advised throughout. We could not be more grateful and would absolutely recommend both New Law and specifically Darren. A huge thanks from us.

My accident was unfortunately May 2024…
December 2024 my injury and medical data was submitted along with total loss of earnings calculation.
It’s taken 9months for you guys to get your act together and “process this” I mean I don’t understand whether you’re using an old IBM computer or someone who is bad with numbers but you’re taking the absolute mick in doing so. This is now beyond a joke!
we are now 16months in and I feel a little concerned because I spoke to your firm today and one of your colleagues told me one client has been waiting 4 years! - you have wasted 9 months trying to calculate my loss of earnings calculation of 10days… the irony is, I’ve lost more earnings trying to chase 10days of loss of earnings…
Policy Wave, and KGM will hear about your abysmal service… I’ve had better communication from my pet tortoise 🐢 then you.

I have a case open with New Law since July 2021 and I am surprised at the lack of unprofessionalism that my case progress so far.... 4 years on. They started really well with physios but everything has gone really slow from then on. There is no a dedicated handler and no updates are provided. I made more than 40 phone calls to them and every time (from different agents) been told that your case is straight-forward.....

Reference No:224086NBE Despite other party took blame and agreed to full responsibility more then 1 and half year passed excuses given as first been told on website got cyber attacked and recovery going then told medical form having wrong information which medical practitioner a “doc “won’t give after on form . Still waiting if not done shortly might have to report to ombudsman for delays .. I would not recommend to anyone as i been passed to new law by Tesco insurance.

We engaged the services of New Law for a probate case in July 2024 and we are still waiting to complete the process. Whilst there have been many external influences impacting the process, the performance of New Law could have been far sharper. Initially all went generally quite well but as we have reached the final stages of the process, New Law has become very lethargic. The biggest concern is the lengthy delays in receiving responses to correspondence and the need to repeatedly chase New Law to reply. Hopefully having imitated a formal complaint through New Law’s own procedures we may see some pick up. Certainly not the way we expected the service to operate.

The worst solicitors I have ever had to deal with in my 70 years. Over a year ago I was in a car crash which the other driver admitted to be at fault. I was passed to new law by my insurance broker lemonade who advised we a good company. Since then nothing but hassle and gross incompetence from New Law no one in the business appears to take ownership or can manage a call/email back. I am still waiting for my personal injury claim 12 months later with no end in sight.

After an accident where a drink driver hit our car which was over two years ago now and the driver had admitted the offence I've had very little communication from this company! I have written a review on here which had them asking me for more details, which I gave,yet still nothing!!! Avoid them!!!!

Absolutely poor, had a accident no fault of my own April 2023, the other driver was arrested at the scene and liability was admitted, I was sent for a medical June 2023, in March this year I was told I would be sent for a medical, why?? I replied to say I’ve had one years ago.

Now when I log in, it says my claim is at review liability, I’ve heard nothing at all from them for 7 months.

I don’t understand how it is so difficult for them to process someone’s claim? It’ll be 3 years in April this has been going on, it’s so so poor. I’m not holding my breath for any response to this review either.

No update after SIX MONTHS - very unimpressed. Communication is key- and there’s none here!
Paid extra for legal cover on my car insurance, but this company are dragging their heels in a way that I’ve never experienced before.

UPDATE: they reply to negative reviews asking for more information and when provided they don’t give any update or information, back to radio silence, all to look like they care when they don’t (shock horror)

AVOID THIS COMPANY. COMPLETE SCAM AND WASTE OF TIME.

Crash in Feb 2025. Waiting 6 months for a reply to an email asking for updates, no answer when calling. started off great getting me physio appointments and doctor checkups and then out of nowhere complete radio silence when entering the “review” phase. Just give me some communication for the love of god.

i paid extra in my policy for legal protection and they just throw my case in a pile and let it rot

My third review here. Personal injury claim with liability accepted 2021. Four years almost to the day and still no offer of compensation. Here’s an example of my last email to the company and what you should expect if you are as stupid as I was to let this fraudulent company into your life.

Good morning Habib

As I am sure you are aware this is disgraceful service I am being provided by New Law.

I was told a meeting was held on the 14th July and still 6 weeks later there has been no progress.
To add insult my case is being passed to I believe to be the 7th case handler during this 4 years of stagnant service.

I wish you look regarding you seeking employment as a trainee solicitor which obviously NewLaw cannot provide for you. I hope you get some self respect and leave the company you represent as soon as possible.

I have contacted legal ombudsmen as many hundreds of others have regarding their extremely poor service.
The reviews on both trust pilot and Google confirm what a sham NewLaw solicitors is.

I appreciate you have probably tried to do your best but are held back by the incompetence of your management in the company.
Again I hope you can leave the company as soon as possible as many other paralegals with any dignity have.

I will continue to fight for the compensation I deserve and NewLaw solicitors will eventually get their comeuppance. I have suffered immensely due to the injury these last 4 years and the stress of being withheld my compensation is continuing to damage my health.

I don’t expect a reply from this email as I am fully aware of the lack of empathy or respect. I am simply venting and this email will be part of my evidence in the complaints procedure.

Regards
Liam Kent

This is my second poor review. This company is appalling! My accident was in October 2024. The other party admitted liability at the scene and there has been no communication and no movement on my case. I have reported this to the Ombudsmen and to BBC watch dog. I will be going to the SRA next. I encourage you all to do the same.

Referred by my Lease Management company after accident December 2022. Communication started January 2023, sent forms, documents, receipts, everything. Attended a medical meeting, the guy tore up New Law forms and created his own notes, no examination. Followed instructions to use Pilot for updates, nothing ever appears or changes. It is a bar of different stages, no information! I kept ringing and sending emails. On phone calls they would say it is being reviewed, then it is a larger claim so transferred to senior team.
Asked to speak to manager or supervisor but ALL in a meeting, each time! My wife did get a payout for her claim after 12 months, no ongojng injuries or concerns. My claim continued and continued. I have followed their complaints procedure but obviously they don't. No reply and that was six months ago. Phoned again this morning and sent an email. One final chance to do something or close the claim. Hopeless! Did finally manage to speak to a manager and case now forwarded to nectar team, need to wait 2 to 3 weeks for the review and further contact.

I submitted a compensation claim with NewLaw in February 2024. Since then, I have repeatedly tried to get updates via email and phone, including multiple emails in November 2024 and attempts to call throughout 2025, yet I have received almost no meaningful response. The claim has been stuck in the “Review Liability” stage for months with no progress or clear timeline.

Despite approving the medical report and estimated compensation in November 2024, the claim remains unresolved. I also asked about reimbursement for additional therapy I received, which was never addressed. They expect a 25% fee, which I am disputing due to their negligent handling and lack of service.

I have included the complaints department in my communications, yet they are not even responding. I have made every effort to resolve this matter amicably and simply want to settle my claim. However, the ongoing delays, lack of communication, and unprofessional treatment have made the situation beyond reasonable. Even after submitting a formal complaint and involving the Legal Ombudsman, I still received no substantive response. On one occasion, I attempted to call and the phone was hung up on me.

This prolonged silence and unresponsiveness have caused significant stress and frustration. Their handling of claims falls far below acceptable standards. I cannot recommend NewLaw – their service is unreliable, negligent, and unaccountable.