NewLaw Solicitors Omdömen 

The communication was brilliant and they are a excellent company

Absolutely ridiculous company.

Was rear-ended in December 2024 and my car was written off. The other person admitted liability immediately. Now in May 2026 I have heard NOTHING from this company.

I saw a doctor nearly one and a half years ago at their behest, and I cannot get any sort of update on what is happening with this small claim. There is no email contact, and if I am even able to get anyone on the phone they simply fob me off with some excuse or tell me they don't know what's going on.

This company is criminal and needs to be investigated. What a waste of time and a massive addition of stress to what is already a stressful situation.

I made a claim back in October 24.. gave my details and everything only to be told they were looking through everything 6 months past and still nothing after chasing every 2 weeks.. a year later from the first contact I was told to resend all the information as they had no records mind you all the details were on their portal and verified by their own CS team. By that point I had given up and today they emailed me to say the case was terminated.. in all honesty I didn’t even know I had a claim and the guy who hit my car got away with it.. this is probably the worsts claims company I have ever used and I’d recommend using someone else their customer service is a mess their portal doesn’t work and if you call them you’ll just get passed around and told they will contact you but never do.. use them at ur own cost.

I was referred to NewLaw through a third party for what should have been a simple and straightforward probate matter. Instead, it has turned into an absolute nightmare. The process started in April 2023 and, more than three years later, it is still unresolved.

I have never dealt with a law firm that operates so slowly or communicates so poorly. Getting hold of anyone is nearly impossible, despite countless emails and phone calls chasing updates. When someone finally does respond, staff often have no idea what is happening with the case and provide no meaningful answers. Being repeatedly told “I don’t know” by people supposedly handling a legal matter is beyond frustrating — it is completely unacceptable and shows a shocking lack of organisation and professionalism.

What makes this even worse is the constant cycle of empty promises and missed deadlines. I have lost count of how many times I have been told something would be completed within “a week” or “10 days,” only for absolutely nothing to happen. No updates, no explanations, no accountability. Just more delays and more chasing from my side.

This entire experience has been stressful, exhausting, and infuriating. I have completely lost trust and confidence in NewLaw and would strongly warn anyone considering using this firm to think very carefully before doing so.

Avoid!

I was passed to NewLaw through a third party for what should have been a very simple probate matter. This started in October 2024 and still remains unresolved.
I have never known a law firm to operate so slowly, regardless of the number of times I have chased via email or phone — although the latter is nigh-on impossible to get through on.

Further exacerbating the issues are the constant false promises and missed deadlines. What is promised to be actioned within a week or 10 days never is, leading to a complete lack of trust in this law firm.

A horrendous experience from someone who works in an adjacent industry to legal services and understands what good and bad look like. NewLaw are terrible.

The company insist you use the portal and when you speak to them they direct you to the portal. I have been trying to speak with them (I work nights) calling 8-9:30 am but apparently not open until 10am yet I have been receiving calls from them at 8am and 9am but when I answered the phone went dead.

It’s clear that they don’t serve the interests of their clients either this or they just do not care.

The most disappointing company possible, useless, they don't help you at all, never use them, they charge extremely high commissions and won't support you in court

From start to finish we cannot rate NewLaw Solicitors highly enough. Expert advice backed up with a fast and efficient service made our needs extremely simple. Our thanks to Daniel Price who guided us throughout the whole process.

When calling for an update, you just get told the same thing
The website is completely different to what you’re told the period of weeks are given applying or dispute
Contemplating changing who’s dealing with my claim

Don’t use, don’t need to say more

it's early hours but I'm stressed out here not knowing who to turn to
I've just had a panic attack
Now my heads buzzing about all this

This solicitors?
Firstly
Accident non fault claim September 18th 2024
New Law takes on my case.

Katie starts my case lovely girl informative and always in touch,
collects all my details etc doctors records blah blah.

Here's the thing
Gets all my medical records
Starts building my case
Then after a number of months another solicitor takes over no warning.
Tells me she's collecting evidence and asking for medical records etc.?
ERM HELLO ?
They've already got them!
This is an excuse is it not?
The, the company gets taken over or amalgamates with another and im asked if ok with this? Well im kinda forced to be am i not ?
What's that all about ?
After which I told a particular important part of receiving compensation is missing and or as i was told " I might have missed that or missread it ill go over it again" I'm having to have new knees because of this accident!!!
Everything goes pear shaped
This is total neglect !!!
I'm being stressed out in constant pain and this is spinning n regurgitating around my head it's 4.30 am I can't sleep cause all these questions are on my mind n stressing me out ?
This is my health and life that's being played like a carousel here
I'm FUMMING
I'm seeing a psychologist over this accident.

I had accident in December 2023, insurance passed to this firm for an injury claim, now it is April 2026 and still no closer to resolution. I had an email advising that negotiation had been sent with 28 day response almost 2 months ago. Called today to find out what is going on, to be told that there is a fault on the claim and they need to send a re negotiation back to me manually. Asked what this means and how long it would be as I want an end to it all. To be told basically nothing and they don't know so more sitting around with how long is a piece of string.

There have been mess ups and mistakes all along this process at every stage, it does not fill me with confidence in the company at all.

I had a no fault RTA October 2023. My car was written off.. ny friend was a passenger in total shock and whip lash aling with myself neither one of us has been looked after medically by this company.
My insurance company put me onto these..
This company is a nightmare.. no response or acknowledgements to emails.. no answer to phone calls. I sent every bit of evidence on their portal at the start. Then heard nothing for quite a while. Then obviously they can't locate the information sent. Numerous times.. Legal action ombudsman said that I should write and try to resolve first. Which I have done. Communications from this company are slow or non existent. Don't expect anything in a hurry.. they will blaim you for everything. When it's clear that they are at fault. I've repeatedly sent all information of witnesses and the RTA facts.. this company didn't follow up on police reports, witnesses.. CTV. from bus company and businesses over looking the RTA. Or any medical information. Said my case was closed??.
Expect a constant distressing battle with this company. My incident is still not resolved. Next steps for me are back to the ombudsman, as they have had long enough.

Don’t please don’t even think of using this company if you value your sanity and even think you will receive a compensation payout even if it’s a 3rd party fault you will receive nothing but threats to close your case otherwise they will and you owe them.

Amazing probate service experience I cannot thank New Law and Tara enough. Professional and understanding at every point making this difficult process much easier, I cannot thank them enough!

Claim number is 208107nbe

Please so not use this company. They are acting in a illegal manner and I have reported them to the SRA.!!!!! 2 and half years and refusing

I wouldn’t even give them 1 star, this solicitors is so shit, so unprofessional, so slow and so sketchy. Everytime I sent documents they would loose them and then when I would ask for an update then that’s when they will mention that I need to send xyz paper work again. My claim started in 2024 and it’s still not been processed. DO NOT CLAIM WITH THESE PEOPLE FOR YEARS THEY WILL LEAVE YOU WITH NO INFO AND NO CLAIM

My accident was in Oct 2023. I’m STILL waiting for compensation. I’m going through a second complaints procedure with New Law, due to lack of progress and response. No response at all via email. When you ring, they deny having any record of your phone calls later on. My next step is the Ombudsman.

Not even worthy of 1 star. This has to be the worst company I have ever had to deal with.
After 3 years of back and forth, no communication, constant chasing. Finally in December I had enough and asked them to go for settlement as I couldn't face anymore of their incompetence.
Agreed on settlement on December 19th. To date I have not received a penny. Chased it last week to be told they will notify the finance team who will be in touch in a few days.
Guess what!!! Not heard a peep. Contacted them today, system states payment made on January 2nd. Really ??? Who to? As I've not received it. So on top of their incompetence there is now falsifying documents. Last week that update was not there. I've had no communication to say any payment has been made. It certainly didnt go into my bank account.
The young lady gave me the contact number for the collections department and of course no one answers.
I think its time to contact the seek legal advice as I can't keep going through this.
My advice to anyone, if you aren't in too deep then change solicitors and to anyone thinking of using New Law, DON'T!!!! its not worth the mental anguish.
This experience has been worse than the trauma of the accident itself.

I have been waiting 5 years 4 my whiplash clam and when I ring 2 get some advice what is going on and I get told I will get a ring back and never do all I can say is never use this solicitors