NewLaw Solicitors Omdömen 

Left without clear legal representation following transfer

My personal injury claim has been ongoing since a non-fault road traffic accident on 23 October 2024.

On 29 June 2026, NewLaw informed me that they were withdrawing from the personal injury market and that my case would automatically transfer to MMA Legal from 14 July 2026. I was assured that my interests would remain protected and that I would continue to receive the expert advice needed to progress my claim.

Unfortunately, I have still not received a proper introduction to the solicitor now responsible for my case, confirmation that my complete file has been transferred, or a meaningful update on the progress of my claim. I am also waiting to learn whether the third-party insurer has responded to the counteroffer submitted before the proposed transfer.

After approximately 21 months, it is extremely worrying to be unclear about who is responsible for progressing my case.

I have emailed NewLaw requesting specific information and have also approached Tesco Motor Legal Protection, the Legal Ombudsman and the Law Society for assistance and guidance.

I hope NewLaw will now respond promptly, confirm exactly where my file is, identify the solicitor responsible for my claim and provide a full update on its current position.

Wort solicitors in this planet
Absolutely unless had a claim with them now 31/2 years later tell me there now not doing personal claims and have passed it to another solicitor who won’t take it !!! Won’t give me any answers or advice just been brushed under the rug
Disgraceful

Deeply concerned. I agreed to a settlement in April and have still not received my money. I've had no communication and have no idea if New Law are waiting on the other side to pay, or if New Law are sitting on my money. I asked for their fee to be waived but was told I had entered into a contract so that would not be possible – despite the absolutely appalling service I have endured for nearly three years.

Absolutely disgraceful service !!! Thank god they are closing . They have to be one of the worst solicitors in the world . 3years 5 months and still waiting for my claim to be dealt with . They’ve told lies , they have in no way at all helped me . AVOID AT ALL COSTS 🤬

If there was an option of minus 1 star this firm needs it.
Dreadful customer service. Notification of potential cyber security attack. Claim has been going on for over a year. This is despite using the online pilot system and submitting all of the relevant documents. Original telephone number just rings out. I just want closure on this matter. As of last week 16th July 2026 this firm transferred my files to another law firm with no notification. Avoid them with all costs. Nothing but issues. So to date no further progress on finalising a traumatic experience, but why on earth would this company care. You are but a mere number and not a person.

Disgustingly inept company incapable of doing anything; not sure if their staff can even make cups of tea/coffee with the kettle, as this may be too much effort for them. Had an accident in 2024 which wasn't my fault, been waiting, waiting, waiting, waiting and waiting, fobbed off at every turn. Then they email me to say they're exiting the personal injury market and handing over all cases to someone else. I HAD BETTER get the compensation I deserve for all the pain I went through or I will sue this company to high heaven and beyond. Despicable.

Absolutely terrorible 5 years later 100+ calls and still waiting for my claim to be resolved…

2nd review.worst company ever, 2 managers said wouldnt be my case handlers Craig & Liam who promised me they would take care if my case. Both liars & useless. Won’t return my many calls, won’t reply to my emails. Then when u speak to the staff, very rude a snotty. I said to 2 incompetent girl, who kept saying didn’t receive emails I had sent from my doctors. Even though I had time stamp if when sent. I said give me ur address & I will post & record delivery. She said look it up. She also hung up in me then after an hour later I got bak through to her again, I said y did u hang up in me. She didn’t answer or even apologise. Read all the reviews, you don’t have to use them. I’m now going through solicitors ombudsman as of there disgusting incompetence for 3years

1 Star – Nearly two years of poor communication and no accountability

My personal injury claim has been handled by NewLaw Solicitors since October 2024 after being referred by Tesco Insurance following a road traffic collision where the other party accepted liability.

What should have been a straightforward process has instead become one of the most stressful experiences I have ever dealt with.

In the course of almost two years, my file has been passed between seven different case handlers: Ella, Arjan, Holly, Sarah, Aaron, Nikki and Erin. Every time I begin communicating with someone, they either leave the case or I am transferred to somebody new, meaning I have to repeat myself over and over again.

The biggest issue has been the complete lack of communication.

I have sent countless emails, made numerous telephone calls and have almost always been the person chasing for updates. Weeks and sometimes months pass without any meaningful communication unless I contact them first. When I do manage to speak to someone, I have often found the responses dismissive, defensive and lacking any sense of ownership or accountability.

What makes this particularly disappointing is that I have repeatedly explained that I am neurodivergent and that uncertainty, long periods without updates and inconsistent communication have a significant impact on me. I have explained on multiple occasions that the anxiety caused by not knowing what is happening affects my ability to concentrate, impacts my work and spills over into other areas of my life.

These are not unreasonable adjustments to ask for. A simple email every few weeks explaining where the claim is, even if there has been no progress, would have made a huge difference. Instead, I have been left feeling ignored, anxious and unsupported throughout the process.

No client should have to chase their own solicitor for basic communication, let alone repeatedly explain the same circumstances to seven different case handlers.
I appreciate that legal claims can take time, but delays are one thing; poor communication is another.
Based on my experience, I cannot recommend NewLaw Solicitors. The lack of continuity, poor communication, failure to provide reasonable adjustments and absence of accountability have turned what was already a difficult period following a road traffic accident into an unnecessarily distressing experience.

I hope this review encourages NewLaw to look seriously at how they communicate with vulnerable and neurodivergent clients, because nobody should have to spend nearly two years feeling forgotten while simply trying to find out what is happening with their own case.

Terrible company had my claim for just over 5 years can never get hold of them they hardly ever email you back the funding they received for me was absolutely rubbish for the serious injuries that I have suffered when the other driver admitted full responsibility and now at 18 .28 today I get a email telling me my case is being moved to a new law firm at this time in the evening when you camt ring them( which would be pointless any way because they never awnser the phone ) absolutely rubbish

Avoid at all costs - do not get involved with this terrible company they have caused me nothing but headaches. They have held on to my case for nearly 5 years despite other driver admitting complete responsibility. They are untrustworthy and deflective, constantly changing case handlers, never available to discuss, poor communication. Now they have emailed to say they are passing my case on to another solicitor. Please do not go anywhere near them if you value your sanity, absolute charlatans. I will be speaking to the ombudsman next.

Avoid totally untrustworthy and will not pay out - they will dodge every which way blaming cyber breaches etc - do not allow your car insurance company to contract this despicable law firm to process your personal injury or anything and i wouldn’t be surprised if they have kept the monies for themselves! they should be barred!!

Please avoid at all costs. If you're looking for an exercise in patience and persistence, this company excels at providing one. Communication appears to require extensive chasing, and a simple callback somehow took two months to materialise.

As for my payout, three years later I'm still waiting, which is an impressive level of delay by any standard. If efficiency and customer service are priorities for you, I'd suggest looking elsewhere and saving yourself the stress.

Unfortunately, zero stars isn't an option, though in this case it would feel like the most appropriate rating.

No replies to any emails. No help. No contact. No completion of my injury claim two years later (2024).

Has the #OMBUDSMAN looked into this company's behaviour?

Case ref: 300665NBE

I had a non fault accident in February 2025 and this company have been dealing with my claim on behalf of my insurance company.
They never respond to emails even when you are promised a response. The claim is always being dealt with by another team, who conveniently are never available when you want to talk to them.
I have had to push this through at all points which I shouldn't have to do
Delays experienced with processing of medical reports without advising me - only found out through chasing.
Information provided by the team members differs depending who you speak to.
Complaints / queries are overlooked by all members, but pressure put on me to settle
The worst law firm I have ever dealt with.

Claim is small, only looking for some consideration of psychological impact of accident which happened in 2021. Just keeps going round in circles. Tries to be on line and simple, but is hopeless.

Overall the Service New Law provide is extremely poor.
Communication is shocking.

unhelp full company ! please check and not wasting you time with them ! 2.5 year waiting and after they close the cleame with to result !

Absolute crock of crap. Emails aren't answered. When I ring up about my case - compensation for injuries sustained in a rta - contradictory information arrives in subsequent emails. Latest email is giving me an illogical or deceptive advice which will result in me getting the lowest compensation. Are they working for the other side?

What can one say about this company complete waste of space. Two years for them to ask me a question, no communication they don’t answer e mails, the only thing they say is we are looking into it. Two years of waiting. My advise stay clear of this company