NewLaw Solicitors Omdömen 

Worst solicitor for personal injury I have ever come across very rude on phone when your asking for update after 2 years ago car accident honestly stay away from these even if your insurance company recommend them like mine did you can use any solicitor you like so stay away.

At first my experience with them was great. Sorted out all my treatments and contact was regular then suddenly complete silence. I have an ongoing claim with these & it’s been over a year.

3 emails sent asking for an update and nothing! What is the point in passing an email address out if you aren’t bothered about replying to your clients!

I think contact with the ombudsman is a must.

Still have an ongoing claim from December 2022 that New Law are ‘dealing’ with if I can call it that. I have never ever dealt with a company with such a lack of communication or customer service. I’m still awaiting an email reply from 5 weeks ago that I’ve chased up multiple times and that would be a quick response if they managed to reply anytime soon! I honestly can’t express my frustrations enough, the sooner the claim can be settled and I don’t have to deal with the company anymore the better.

One Star is way too generous

Do not give your case to these people

Over 3 years in claim and unable to get hold of anyone in the last 3 months

Only person I can speak to is secratary

Dont waste your time

I have been trying to get a settlement for the accident which took place in April 2022.My claim has been going on for very close to 4 years now. I have had countless appointments with different doctors and so called specialists,That many I have lost count.I have also had I think it must be 5or6 deferent people dealing with my claim. I send emails I get no reply I ring up and they always say the person dealing with your claim is out the office at the moment and everyone else is busy. I’m really sucks between a rock and a hard place.my last resort was to write this review hoping that someone from new-law will read and hopefully I will get some answers.

Absolutely useless! My RTA personal injury (minor whiplash) and small loss of income claim was passed to them via my insurer (LV) and it has taken 2 years to get nowhere. They’ve acknowledged delays in the past caused by delays in progressing the claim and I’m consistently hastening and complaining to them. Now they continually ask for my tax returns to calculate the loss of income despite my having sent the information to them several months ago! This month it transpired they hadn’t acted on information I provided some 3 months ago and despite me resending everything I have in that respect they keep requesting more information that doesn’t exist. I feel they’re only interested in recovering the insurer’s losses and are trying to make me give up. I’ve complained to the Legal Ombudsman and will await the outcome, which will probably be in 10 months! If I’m in a similar situation in future I’ll use a local solicitor.

I’ve just noticed that this outfit is rated on Trustpilot as the worst legal services company for personal injury claims and the one from worst company for legal services!

Just to add they have seemingly incorrectly completed and submitted the claim form, only 2 years late, and are back asking me to send the same information that I’ve sent to them several times before or cease my claim.

As a result I strongly believe they can’t be bothered with what is a small value claim, so I have today issued small claims court action against them for the full claim value on the basis of professional negligence. NewLaw Solicitors are an absolute pain to deal with and, in my experience and unless it’s a high value claim where they see their commission as being worth the effort, they are simply not interested in the Clients and try to wear them down through continuing inactivity and requests for the same information. AVOID!

Fatal non-fault RTA December 2024.
It's taken this bunch of clowns 13 months to tell me I don't have a strong enough case, even though the 3rd party is no longer on this planet. What they really mean is they suffer from bungling incompetence as I had to complain to Tesco's, who I was insured with, who then complain to Arc Legal, who then raised the complaint with new law as new law don't monitor their complaints email, or ignore it. The complaint came about as I had nothing from them for 5 months.
So they say I haven't got a strong enough case for psychological damage, but they haven't done anything about the incidental losses I have also suffered as they have closed the case. Mind blowingly useless.
This is not the last new law will hear from me as I will be following it up with Tesco's, Arc Legal and new law.
Go find a real solicitor and avoid these muppets at all cost.

I can understand the poor reviews. I submitted a complaint over year ago. I've requested a response several times. Everytime I phone they say "the complaints team will contact you" never have I had a response, ever. They give out incorrect information, their really slow at responding to anything. Just general bad practice and unprofessional.

I am giving my review on the solicitor that had been dealing with my case Darren Hackley-Green.
Darren was extremely professional, helpful and good advice and he honestly works for his clients.
I would definitely ask for Darren if I ever need a solicitors (hopefully not) help especially from Newlaw.
Thank you for everything you have done for me.

I had an RTA April 2024 - company was uncontactable for over 3 months due to a cyber attack. They arranged physio fast but that's were the help has ended - physio recommended additional sessions so did an independent doctor they sent me to 16 months ago no additional physio has been given and was advised to go pay for it myself. They sent me to another doctor who had advised I need an MRI as it seems I now have lasting damage 6 weeks on and this still hasn't been looked at.
You literally need to chase them weekly and it's 50/50 if you get someone on the phone who wants to help.
Will be giving this feedback to my insurer as this was my 'legal package" with my insurance.

Absolutely slow dealing with claim my claim is going on for over 2.5 year as none fault

I had a very poor experience with NewLaw Solicitors due to prolonged delays and lack of communication.

They were instructed to handle my injury claim following a road traffic accident in January 2025. Liability was admitted and all requested information was provided early on, yet my claim was not progressed within a reasonable timeframe.

Despite being told a complaint had been logged and that I would be contacted, no one got in touch and there was no meaningful update or explanation.

As a result, I was left with an unresolved claim, unnecessary stress, and financial impact. I ultimately had no choice but to escalate the matter to external regulatory bodies due to the lack of engagement.

Three years on from an accident and no where near a resolution. They don’t listen to complaints either. I had a lovely lady called Molly who promised to deal with the rest of the claim but I’ve heard nothing from her for months. You can’t rely on this company

The most ineffectual company I have ever had the misfortune of working with. As well as employing kids and/or buffoons to manage claims, they managed to lose my data and details that took days to collate! A claim that was started 2 years ago is not even shut down yet. No one negotiated on my behalf with any sense of purpose and every touchpoint with New Law has been beyond painful. So, Good luck to anyone who has the misfortune of being introduced to these people.

After a RTA in 2021
I am still no further forward 2026
After my initial 6 weeks of physio it has been an absolutely disgusting ordeal.
I requested more physio .
I complained to the Legal ombudsman because no one was calling me back , no was emailing me back .
It's been dreadful and now they are trying to say that I am lying about my injuries.
It's caused me so much stress
Absolutely appalling

Absolutely awful. do not use this cowboy outfit . 2 and half years later still on going no communication when you ask for updates. Complaints proceedure rubbish says contact line manager? but you cant even get a response from your solicitor let alone anyone else. Left completely in the dark. Mark colman claim against Butlins

My Claims number is 208107nbe.

Over 2 years now and still my claim is ongoing. The 3rd party admitted liability and still nothing. I called a week ago and they told all information was sent over to insurance company. Today when I called they said they cant do anything as have system problems. Every time I call there is an excuse. Please do not use this company and seriously think there should be a investigation...

The claim was made in February 2025 after the car accident and I was sent for physio and a medical. These were both been concluded (by April 2025). I am aware that the Medical Expert, recommended a further number of Physio Sessions. I have, since then, been awaiting further instructions from yourselves in relation to this.

However, there has been complete radio silence. Nothing.

I have called up today (12/01/2026) to find out what is happening. However, the chap on the phone could only say that he’s not aware of any reasons as to why there has been a delay and he’ll send a message to the “Relevant department”. He did say that I had to send yet further evidence in of my expenses (£100 for private medical cover and £100 vehicle repair excess) even though these are already on file.

There was no indication via email/call/text or via the portal that there are any actions on myself. Even your portal shows no actions (although that’s a useless system as it’s still telling me that we’re awaiting confirmation of liability which the guy on the phone has told me that liability has been admitted).

From the little other information I was given over the phone, I understand that the claim amount and/or any other documents are still yet to be sent to the third party insurer. Therefore, I am led to believe that this case has been sitting with you guys for the last 7-8 months, and you’ve done nothing with it considering that the case has been valued and accepted. It’s a good job that I have now gone past the point of requiring the additional sessions of Physio as otherwise I would be putting in a further claim against New-Law.

I’ve taken a screenshot for my records of the portal which shows todays date and that it shows that as of todays date (12/01/2026), the claim status is “Review Liability” (which is way over the 40 working days timeline) I understand that from this, you must go into a negotiation stage, which could take 3-6 months, then from acceptance, a further 6-8 weeks for payment. Therefore, am I expected to wait, for up to another 8 months for this nominal payment?

Whilst I appreciate the claim isn’t worth millions of pounds, I still expect a reasonable level of service and I feel that I have not received this.

Whilst typing this review, I’ve had a very impersonal email from someone, asking me to “Advise on what the policy excess from your private treatment care providers is for” . You then need to assess to see whether it is reasonable and you’ll then have to send it to the medical expert for review as well --- WHY WASN’T THIS REQUEST COME TO ME 7 MONTHS AGO???. Again, this shows that although you’ve valued the claim, you’ve done sweet FA with it as you’re only just reviewing the financial losses. The email also points out that claims can take up to 20 months. I appreciate this, but I don’t appreciate the fact that it’s taken 7 months for you to justify the £100 excess.

RTA June 2023. Settlement now completed Dec 1925. Good outcome and very satisfied. Hayley our solicitor has done a thorough job and helped us at every stage to understand all the legal complications of our case.
Over a long period it was also very helpful to have the support of Julie Sutton, for conversations of a counselling nature, which was very supportive to me.

It has been 2 years since my RTA. At the beginning my experience was good - NewLaw arranged some physio and has put me through medical around a month after my accident. Since then, now 2 years later - absolutely nothing happened. I had spinal surgery as a result of an accident, which I had to go through completely on my own, with 'my' solicitors completely oblivious and unaware of it happening, as unfortunately they do not share any updates, nor keep contact with their clients. I try calling them every 6 weeks, and I get connected to random advisors, each telling me different things. I started collecting confirmations from supporting services, like re medical records etc, and they try telling me they did not receive these, when I have email confirming the opposite, etc. I am now seriously considering taking my case from them, as today I heard it may take longer than 3 years with 'extension' - like they hope someone will get so fed up waiting, the case will be forgotten, yet money claimed. Completely appalling service, or lack there of.