Wie schon von anderen berichtet, ist die Qualität zumindest grenzwertig: Die erhaltene Lampe entspricht im Detail nur grob den Hochglanz-Fotos des Shops. Ob die elektrischen Eigenschaften CE-Norm... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Fast efficient service, well packed and secure, on opening glass was perfect and the lights feel a Qaulity product. We will buy again, Nick from London. Snelle en efficiënte service, goed verpakt... Se mer
Företaget har svarat
Acquistate un paio di lampade a soffitto: esperienza positiva. Sono arrivate, sia pure con tempi non brevi, ma imballate ottimamente, materiali gradevoli ed adeguati al prezzo pagato, quindi ottimo ra... Se mer
Företaget har svarat
Extrem unseriös. Ich habe hier leider bestellt und danach erst gemerkt, dass die bestellte Lampe bei Alibaba 1/5 von dem Preis gekostet hätte. Bekommen habe ich eine sehr minderwertige Lampe, die halb... Se mer
2,3
Dålig
268 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 91 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Precies zoals de beschrijving
Precies zoals de beschrijving. Bevalt me goed 💯
20 november 2025
Omdöme utan inbjudan
Svar från Mysalights
Precies wat je zocht, precies wat we willen horen! Bedankt voor je review :100:
The worst company I have ever ever…
The worst company I have ever ever dealt with. Their customer service is a scam and they said my package got lost so I could either pick another item or wait till it was back in stock. I said please just refund me. I asked 6 times to be refunded, they then magically said the lamp reappeared and they were sending it. I asked them not to send it as I had already bought another lamp - they didn't listen and sent it anyway. As a result I had to pay 50gpb to ship back to them and still never heard back on them repaying me. This is illegal and a scam. They are stealing money.
21 november 2025
Omdöme utan inbjudan
Svar från Mysalights
Hi Chiara,
Thank you for your review and for sharing what happened. Your experience sounds very frustrating, and we are truly sorry for the trouble this has caused.
In your case, the product you ordered was initially out of stock, which is why our team offered you alternative options or a refund. During this process, the original item came back in stock and was already in transit, and this status was communicated along with the local carrier details. As a gesture of goodwill, compensation was also offered for the inconvenience.
After delivery, you let us know that you did not want to keep the lamp and wished to return it. Our team then shared the return instructions and options according to our standard return procedure, including a proposed resolution for your concern.
We never want any customer to feel that money has been taken unfairly, and we would really like to review your case again in detail. Please reply to the email we sent or contact us directly at info@mysalights.com with your order number and details about the £50 return shipment, so we can re-check everything and follow up on any outstanding refund or compensation.
Thank you again for your feedback — it helps us improve our service.
Kind regards,
The Mysalights Team
Avevo effettuato un ordine
Avevo effettuato un ordine, ma per sbaglio avevo scelto il colore sbagliato. Il servizio clienti ha risolto il problema molto rapidamente e si è dimostrato molto disponibile. Consiglio vivamente mysalights!
30 november 2025
Svar från Mysalights
Cara Elisabeth,
Grazie per aver condiviso la tua esperienza. Siamo felici di sapere che il nostro team è riuscito ad aiutarti rapidamente con la modifica del colore e che tutto si è svolto senza problemi. La tua raccomandazione significa molto per noi.
Se dovessi avere qualsiasi dubbio o domanda in futuro, non esitare a contattarci a info@mysalights.com.
Cordiali saluti
Il Team Mysalights
Absolute scam
Absolute scam. Took over a month to arrive despite saying it was 24-48 hours shipping.
DO NOT BUY!!
30 november 2025
Omdöme utan inbjudan
Svar från Mysalights
Dear Anand,
I hope you are doing well.
We have reviewed your request to cancel your order. Unfortunately, at the time we received your message, the order had already been shipped and was in transit to your delivery address, so we were unable to stop the shipment.
Your parcel is currently on its way, and you should receive it soon.
If you experience any issues with the product once it arrives — whether related to quality, functionality, or anything else — please rest assured that we are here to help. We will be happy to offer a resolution that works for you.
You can reach us anytime at info@mysalights.com.
Thank you for your understanding, and we sincerely apologize for any inconvenience caused.
Kind regards,
The Mysalights Team
I would like to order from this site as…
I would like to order from this site as their lights look lovely but the reviews alone are very off putting so will spend my money elsewhere.
Mysalights, you need to be more transparent about your products.
30 november 2025
Omdöme utan inbjudan
Svar från Mysalights
Dear Paula,
Thank you for sharing your concerns with us.
We are sorry to hear that the reviews have made you hesitant to place an order with us. At Mysa Lights, we always aim to provide a solid and transparent customer experience, and we take feedback like yours very seriously. It helps us continue improving our products and our service.
We would love the opportunity to address any specific concerns you may have. Since we are unable to locate any order under your name, could you kindly send us an email with the following information:
Your Order Number (if you have placed an order)
Any specific questions or issues you would like us to clarify
We will make sure to assist you promptly and provide clear information so you can make an informed decision.
If you would like to reach us directly, you can contact us anytime at info@mysalights.com.
Thank you again for your feedback — it truly helps us improve.
Kind regards,
Mysa Lights Support Team
Dreadful experience, avoid this company!
This company appears to be running a scam and I have lodged a complaint. My experience has been similar to others and my advice would be to avoid buying anything from Mysalights. I ordered the Firefly pendant and after many weeks it arrived badly packaged and did not resemble the picture online. The light we received does not appear to be legally compliant within the EU or UK with no evidence of a CE mark on the product, packaging or instruction sheet. Mysalights claim it is easy to assemble but a qualified electrician told us it would be impossible to connect the eighty wires with the parts supplied.
Having explained this to Mysalights they consistently replied that I had to pay to return the light before they would check it and refund me. I don't trust a company that can sell a product like this and didn’t feel I should have to pay the high cost to insure and send back from the UK a product which does not resemble the image online, is impossible to assemble and does not appear to be legally compliant or safe. They absolutely refuse to prepay returns. I have accepted a 50% discount and kept the light as evidence (I am going to report this to EU trading standards as I believe Mysalights is a scam and are selling potentially dangerous and illegal products). So, please beware of buying from this company and if you do, expect to lose at least half the purchase price and be left with an unusable product or pay high shipping costs to return and wait to see if they will refund you. I’ll do more research in future and buy from within the UK wherever possible.
29 november 2025
Omdöme utan inbjudan
Svar från Mysalights
Dear Claire,
Thank you for taking the time to share your feedback, and we are sorry to hear about your experience.
You requested to return your order due to concerns regarding the product’s compliance. We provided alternative resolutions and explained our return policy in detail so you could choose the option that suited you best.
You also requested confirmation regarding the product’s compliance, and we have already shared that the product is fully compliant with the required standards.
Additionally, we provided our standard return instructions so that you could proceed with the return should you decide to do so.
If you have any further questions or need additional assistance, please feel free to reach us at info@mysalights.com
. We are here to help and want to ensure that every concern is properly addressed.
Kind regards,
Mysa Lights Support Team
True scam, just a drop shipping website
I waited more than two months and I still don’t have a working product.
Goods are arriving from china, it’s just a dropshipping website. You can find the same lamps on AliExpress for 20% of the price. And they are really the same lamps!
They don’t do any refund and make you pay a lot for return.
EDIT:
They contacted asking to remove this review in order to get the refund. I assume many others bad reviews disappeared because of this.
Don’t trust them, just dispute the transaction via your card provider
30 september 2025
Omdöme utan inbjudan
Svar från Mysalights
Dear Customer,
We are sorry to hear about your experience and that the product did not meet your expectations.
At Mysa Lights, we always aim to provide a solid customer experience, and we would be happy to help you with resolving this matter. Unfortunately, we are unable to locate your order based on the information provided in your review.
To assist you as quickly as possible, kindly send us an email with the following details:
Your Order Number
A short description of the issue
Once we receive this information, we will ensure that your case is handled properly and resolved in a way that will satisfy you.
Feedback like yours helps us improve our products and services, and we appreciate you taking the time to share it.
Mysa Lights Support Team
The lamp looks great in my living room
The lamp looks great in my living room. Honestly brighter than I expected
28 november 2025
Svar från Mysalights
Dear Izola,
Thank you for your positive feedback. We are glad to hear that the lamp looks great in your living room and that the brightness exceeded your expectations.
If you have any questions or need assistance in the future, please feel free to reach us at info@mysalights.com.
Kind regards,
Mysa Lights Support Team
SEIT 2 MONATEN WARTE ICH AUF EINE…
SEIT 2 MONATEN WARTE ICH AUF EINE LAMPE.
VERSPRECHUNGEN, NACH MEHRERE MALE SCHREIBEN
BETRÜGER ACHTUNG
8 november 2025
Omdöme utan inbjudan
Svar från Mysalights
Liebe Marlise,
vielen Dank für Ihr Feedback, und wir entschuldigen uns für die Verzögerung, die Sie erlebt haben.
Sie haben uns bezüglich des Status Ihrer Bestellung kontaktiert, und wir haben Ihnen die entsprechenden Aktualisierungen mitgeteilt, einschließlich der Bestätigung, dass das Paket sich auf dem Transportweg befindet. Da Sie nun eine Bewertung hinterlassen haben, haben wir Ihnen zusätzlich eine Lösung direkt an info@mysalights.com
gesendet, um Ihnen weiterzuhelfen.
Wenn Sie weitere Fragen haben oder zusätzliche Unterstützung benötigen, können Sie uns jederzeit unter info@mysalights.com
kontaktieren. Wir helfen Ihnen gerne weiter und sorgen dafür, dass Ihre Anliegen geklärt werden.
Mit freundlichen Grüßen
Mysa Lights Support Team
DO NOT PURCHASE from this company - I wish I had read the reviews
DO NOT PURCHASE from this company - you won't get what you bought, and you WILL lose money. Poor quality products, shipping from China, and DO NOT Perform as described under the web-site.
My first order arrived eventually - and DID NOT DIM, despite the website stating it does. Was offered a full credit if I placed an alternative order - which I did, using the credit.
Second order arrived - AGAIN very poor Chinese quality with no instructions - in fact made clicking sounds when installed which concerned me as there was no earthing connection, but more importantly the it was NOT Warm white as described on the website.
You could cycle through to Warm white, but had to flick the on/off light switch multiple times to change it but who wants to do that every time you turn the light on - the website said it was just WARM WHITE
Even today both products are wrongly advertised on the website.
I arranged for the return at my cost, and even offered to pay the customs charges (their return policy), but conveniently the company did not cooperate with the courier and so the goods were returned to me.
Customer Service - are very responsive but keep repeating themselves saying we will refund when they arrive in their warehouse - which of course they won’t arrive.
Spent £222 on lights + Postage back to have two sets of FAULTY lights, and all they offered is 50% compensation for THEIR issue as the products DO NOT perform as described.
I’ve now put it in the hands of my credit card company as they are misleading purchasers
****Update 28/11****
They eventually offered me a full refund if I took down my review on Trustpilot AND removed the chargeback - I did both just to get my money back, and then they claimed they couldn't make the payment until the chargeback had cleared and quoted 7 working days..... enough is enough... I reinstated the chargeback, and let the banks deal with it.....seems lots of people are in the same situation
28 november 2025
Omdöme utan inbjudan
Svar från Mysalights
Dear Simon,
Thank you for sharing your feedback. We are sorry to hear about the difficulties you experienced.
Your original order was not dimmable, and you requested to return it. After discussing the available resolutions, you chose to receive store credit, which you used to place a new order. When the second order arrived, the product did not match the warm-white description you expected, and you requested to return this order as well.
We shared our standard return procedure, including the requirement to pay customs fees as stated in our policy. We also provided additional resolutions to help you complete the return. However, a chargeback has now been filed on your order, which means the case is currently being handled by your payment provider.
If you would like further assistance or have additional concerns, please contact us at info@mysalights.com
. We remain available to help and ensure your case is addressed properly.
Kind regards,
Mysa Lights Support Team
Superb experience with Mysalights
Superb experience with Mysalights. Great website, very easy to order, excellent products, chic and classy. Ordered two ceiling lights, had an issue with one of them (our fault, not Mysalights). They were wonderful in their customer service and suggested an outcome to solve the problem. Efficient and genuinely friendly. I have no hesitation in recommending Mysalights. Top company!
28 november 2025
Omdöme utan inbjudan
Svar från Mysalights
Dear Alchouen,
Thank you for sharing your wonderful review. We are delighted to hear that you had a superb experience with Mysa Lights, from browsing the website to receiving your products. We appreciate your kind words about our customer service and are glad the solution offered helped resolve the issue.
If you have any questions or need assistance in the future, please feel free to reach us at info@mysalights.com.
Kind regards,
Mysa Lights Support Team
Avoid buying anything from this…
Avoid buying anything from this company. Poor quality products, and no customer service. Impossible to get a refund even through they are obliged to.
28 november 2025
Omdöme utan inbjudan
Svar från Mysalights
Dear Gitte,
Thank you for sharing your feedback. We are sorry to hear that you were not satisfied with your experience.
You requested to return your order due to being unhappy with the product, and we followed our standard procedure to offer a resolution for your concern. We also shared alternative options to help you choose the solution that suited you best.
A PayPal dispute has now been opened on your order, which means the case is currently being handled directly by PayPal. Because of this, our ability to assist further is limited until PayPal completes their review.
If you have any additional questions or would like to provide further information, please feel free to reach us at info@mysalights.com.
Kind regards,
Mysa Lights Support Team
Don’t buy anything on this webshop
Don’t buy anything on this webshop, it’s Temu/Alibaba quality. Just do an image search…
My order - a 500eur + lamp - arrived in a totally broken box, which was just a glimpse of what I was about to find. When I opened the box, I found the power cable was cut (still puzzles me today how that could have happened during transport) and the lamp base made of metal was completely bended. It became clear to me this is a webshop that looks good on the outside, but sells you products you can find for a 1/5 of the price on Temu or Alibaba. The blame is on me for assuming that a well pulled off website meant good quality lamps.
The service… well they obviously deal with complains on a daily basis. The emails were a copy past of responses, often incoherent, lacking any personal touch or care for good service.
Do yourself a favour, don’t buy anything on this webshop. You can find a larger catalog on Temu or Alibaba if you’re into this material quality.
26 november 2025
Omdöme utan inbjudan
Svar från Mysalights
Dear Hugo,
Thank you for sharing your feedback with us.
We regret that your recent experience with our product did not meet your expectations. Upon receiving your order, we were concerned about the condition in which the lamp arrived, and we offered alternative solutions to address the issue. However, as you preferred to return the order, we provided you with the necessary return instructions.
Once the returned item was delivered back to our warehouse, we promptly processed the refund to your original payment method.
We hope this resolves the matter for you, and if you need any further assistance, please feel free to reach out.
Kind regards,
The Mysalights Team
This company operates as a scam
This company operates as a scam. The products they send you don’t ressemble anything like the photos advertised on their website. They are cheap knockoffs that are very poor quality. I wish I could upload photos to illustrate the joke of a product I received that was also scratched. I sent the item back, as per their returns instructions- paying £20 for postage- and it got blocked at customs for being an incorrect address (it’s the one they provided). Save yourself the money and hassle and DO NOT order from this company. If you find yourself in my position- try and dispute the payment through your bank. Keep evidence of everything and you might have some luck!
2 november 2025
Omdöme utan inbjudan
Svar från Mysalights
Dear Alice,
We are sorry to hear that the quality of your order did not meet your expectations.
At Mysalights, we always aim to provide a positive customer experience, and we would love to assist you with returning your items. However, we were unable to locate your order based on the details provided in your review.
To help us resolve this matter, could you please send us an email with the following information:
Your Order Number
A brief description of the issue
Once we have this, we will ensure that the matter is resolved in a way that satisfies you.
Reviews like yours help us improve our products and services, and we appreciate your feedback.
Thank you for your understanding.
Best regards,
Mysalights Team
Clearly not perfect, but also not terrible
While I agree with a lot of the reviews that the website was misleading, my experience was somewhat different. Here are the ways in which the site is misleading:
1. They are not located in Amsterdam, but apparently in China.
2. The products are not made by "expert artisans across Europe."
3. Contacting them ahead of my order, I was promised my delivery would take 7-14 working days. It took 19.
4. The site says shipping is handled by DHL; mine came through the regular postal service.
5. Their "package tracking" on their website shows no locations, so you have no idea where your package is.
THAT SAID, the light I received definitely does look like the one pictured on the site, and it seems competently and solidly made. Unfortunately, it was somewhat damaged during shipping, but I offered to keep it if they provided a significant refund. They agreed to this and claim to have issued the partial refund I requested. (It could take 3-5 days for that to show up, so I'll write again if there's a problem.)
Do I wish they were more transparent? Yes. Did I find it to be a total scam? No. But clearly I'm in the minority.
24 november 2025
Omdöme utan inbjudan
Svar från Mysalights
Dear Frog,
Thank you for sharing your feedback with us. We are sorry to hear that some aspects of your experience did not meet your expectations.
At Mysalights, we always strive to deliver a solid customer experience and would be happy to assist you further. However, we are unable to locate your order based on the details provided.
To help us resolve this issue, please send us an email with the following:
Your Order Number
A description of the issue you encountered
Once we have this information, we will ensure that your concerns are addressed in a way that satisfies you.
Reviews like yours help us improve our products and services, and we appreciate your valuable input.
Best regards,
Mysalights Team
Appalling quality
The products arrived fairly quickly but were such bad quality. Please do not buy from them. I could’ve made them better myself.
The lights looks like someone had drilled 50 or so holes in them, the response I got was that they were meant to be like that. Since then Mysalights have offered me 15% back but only if I take down this review.
Given the palaver other people have had trying to return, I have thrown them in the bin (they were that bad) and will chalk this up to experience and make sure I read all the reviews before making a purchase from elsewhere.
24 november 2025
Omdöme utan inbjudan
Svar från Mysalights
Dear Helen,
Thank you for sharing your feedback with us. We regret that the products you received did not meet your expectations.
We have reviewed your concerns and have identified the issue based on the details you provided. We have already offered possible solutions for you via email at info@mysalights.com
. Kindly check your inbox for the details.
If you need any further assistance or have additional questions, please don't hesitate to reach out to us.
Best regards,
Mysalights Team
De très belles lampes
De très belles lampes, élégantes, fabriquées avec beaucoup de soin, d'une finition irréprochable. Service de grande classe et suivi impeccable. Personnel très réactif et attentif. Nous recommandons très chaleureusement cette boutique. Claude et Laure - Vichy (France)
24 november 2025
Omdöme utan inbjudan
Svar från Mysalights
Cher Claude et Laure,
Merci beaucoup pour vos gentils mots ! Nous sommes ravis d'apprendre que vous êtes satisfaits de vos lampes et de notre service. C'est un véritable plaisir de savoir que la qualité et l'attention aux détails ont répondu à vos attentes.
Si jamais vous rencontrez des problèmes ou avez besoin d'assistance à l'avenir, n'hésitez pas à nous contacter à l'adresse info@mysalights.com. Nous sommes toujours là pour vous aider !
Cordialement,
L'équipe Mysalights
Merci à tout ce qui mettent leurs…
Merci à tout ce qui mettent leurs mauvaises expériences avec ce genre de site, ras-le-bol de se faire arnaquer merci beaucoup c’est sûr je ne commanderais pas
24 november 2025
Omdöme utan inbjudan
Svar från Mysalights
Bonjour Eckert,
Merci d'avoir partagé vos commentaires, et nous sommes vraiment désolés d'apprendre que votre expérience n'a pas répondu à vos attentes. Nous comprenons combien il peut être frustrant lorsqu'un produit ne correspond pas à ce qui était promis, et nous nous excusons sincèrement pour les désagréments que cela a pu causer.
Chez Mysalights, nous nous efforçons toujours d'offrir une expérience client solide, et nous serions ravis de vous aider à retourner votre commande et à résoudre les problèmes que vous avez rencontrés. Malheureusement, nous n'avons pas pu localiser votre commande à partir des informations fournies.
Pourriez-vous, s'il vous plaît, nous envoyer un e-mail avec les informations suivantes afin que nous puissions vous aider davantage ?
Votre numéro de commande
Une brève description du problème
Dès réception de ces informations, nous ferons tout notre possible pour résoudre le problème à votre satisfaction dans les plus brefs délais.
Des avis comme le vôtre nous aident à améliorer nos produits et services, et nous vous remercions sincèrement pour votre retour.
Cordialement,
L'équipe Mysalights
All the bad reviews are true
All the bad reviews are true. It’s a Shopify storefront using fake images. They use AI tooling for ALL of their communication so the replies you get when you complain aren’t even real. The tracking is also fake. It's been 6 weeks and I still haven't received anything. It’s a beautifully crafted website created for entirely automated scamming.
Update: The company has replied here, and if you run the reply through an AI detector you'll see that it too is written by AI. So very ironic. Avoid!
19 november 2025
Omdöme utan inbjudan
Svar från Mysalights
Hi Toma,
We are sorry to hear about your experience and the concerns you've raised.
At Mysalights, we take customer feedback seriously and always aim to provide a reliable and positive experience. We would really like to understand what happened and assist you directly. Unfortunately, we’re unable to locate your order based on the information provided in your review.
To help us resolve this as quickly as possible, could you please send us an email with:
Your order number
A brief description of the issue
Once we receive this information, we will make sure your case is reviewed immediately and handled in a way that fully satisfies you.
Reviews like yours help us continue improving our products and services — thank you for bringing this to our attention.
Warm regards,
The Mysalights Team
Vorsicht !
Kann nur abraten. Die Ware kommt mit sehr langer Lieferzeit, da direkt aus Asien. Die Rückgabe war äußerst kompliziert. Sehr oft musste ich nachfragen bis Wochen später die Erstattung kam. Sehr fragwürdig, das alles sollte man sich ersparen. Man schreibt mit einer KI.
21 november 2025
Omdöme utan inbjudan
Svar från Mysalights
Hallo,
es tut uns sehr leid zu hören, dass Ihre Erfahrung sowie der Liefer- und Rückgabeprozess nicht Ihren Erwartungen entsprochen haben.
Bei Mysalights ist es unser Ziel, ein reibungsloses und zuverlässiges Kundenerlebnis zu bieten. Wir würden Ihrem Anliegen gerne nachgehen, jedoch konnten wir Ihre Bestellung anhand der in Ihrer Bewertung angegebenen Informationen nicht finden.
Könnten Sie uns bitte eine E-Mail mit folgenden Angaben senden:
Ihre Bestellnummer
Eine kurze Beschreibung des Problems
Sobald wir diese Informationen erhalten, kümmern wir uns umgehend darum und stellen sicher, dass Ihr Anliegen zu Ihrer Zufriedenheit gelöst wird.
Ihr Feedback ist für uns sehr wertvoll und hilft uns dabei, unsere Produkte und unseren Service weiter zu verbessern. Vielen Dank, dass Sie sich die Zeit genommen haben, es mit uns zu teilen.
Ihr Mysalights-Team
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