Absolutely terrible - Order didn't turn up and can't speak to a real person, only their useless chat bot. Issue still not resolved and just get cut off by the chatbot and can't seem to get put though... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Myprotein siamo alle solite. Hai due tipi di elettroliti, il The Electro ed il The Electro Hyrox. Se ti chiedo Hyrox perché mi mandi il normale? La mancanza di attenzione al cliente è totale. Fond... Se mer
Företaget har svarat
Bewerkt: Een pakket besteld met best grote waarde, door de bezorger gemeld als 'bezorgd in de brievenbus'. Dat past niet eens. Klantenservice heeft tot 3x toe gemeld dat het onderzoek is gedaan en... Se mer
Företaget har svarat
Great product with impact noticeable after a short period. The gummies are so easy when consistency is key. Super fast delivery especially as it was coming from the UK. Delighted. Much more confid... Se mer
Företaget har svarat
Företagsinformation
Kontaktuppgifter
Meridian House, Gadbrook Park, Gadbrook Way, CW9 7RA, Northwich, Storbritannien
- 0161 813 1487
- myprotein.ie
3,0
Medel
11 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Poor Customer Service Experience and delivery issues
concern,
I am extremely disappointed with the customer service experience regarding my recent order, which was due for delivery by October 23rd. Today is November 1st, and instead of reaching me, the product has been returned to the sender.
For the past 7 days, I’ve repeatedly flagged this issue, sending messages daily with concerns that the order would not be delivered. I even suggested I would reorder and collect it elsewhere if necessary. However, my messages were met with automated replies, asking me to "wait," despite the courier's site clearly indicating that the order was being returned to the sender.
I have now requested order cancellation twice, and both times, my request was ignored. This lack of response and clarity is unacceptable, especially as I urgently need these vitamins as part of my treatment. Now, due to these delays and lack of communication, I will have to wait even longer.
23 oktober 2024
Omdöme utan inbjudan
Svar från Myprotein
Hello,
Thank you for leaving your review.
I am sorry to hear that you have had an issue with your order. I am unable to locate your account using the details you have provided. Please update the review with an order number to enable us to reach out to you directly.
Regards,
Liam
Bad pratice on returns
Amazing product, when you dont need support. I was out of whey one month ago and decided to buy it again from the same old Myprotein website, days after my pursase they send me an e-mail saying that my order was late, so I asked them to cancel, they told me that they can't but I could return the product as soon it arrives. So at the same day that it arrived I returned it. The box is already with them and they are asking me to wait more 30 days to send my money back. This is ridiculous. Bad practice they will keep my money invested for more than a month.
30 oktober 2024
Omdöme utan inbjudan
Svar från Myprotein
Hello,
Thank you for leaving your review.
I am sorry to hear that you have had an issue with your order. I am unable to locate your account using the details you have provided. Please update the review with an order number to enable us to reach out to you directly.
Regards,
Liam
Svar från Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Short dated product.
I ordered and received products, but again some of the products are short dated. This is not the first time that this has happened. I am very disappointed. My order number was 615380209
24 oktober 2024
Omdöme utan inbjudan
Svar från Myprotein
Hi,
Thank you for taking the time to leave your review.
At present I cannot locate your account. Can you please contact us via one of the contact options on site or by updating your review to include your order number so we can look to reach out to you?
We look forward to getting this resolved.
Kind Regards,
Sam
Svar från Myprotein
Buna ziua,
Vă mulțumim pentru timpul acordat pentru a lăsa recenzia dvs., prețuim și apreciem comentariile dvs.
Ne străduim mereu să îmbunătățim și să îmbunătățim experiența dvs. de cumpărături și nu am putea face acest lucru fără feedback-ul dvs. valoros.
Vă rugăm să nu ezitați să ne contactați dacă aveți întrebări sau nelămuriri suplimentare, deoarece vă vom ajuta cu plăcere.
Salutări calde,
Jane
I don't recommend this is scam
I've been waiting 3 days for my order to be processed, which still hasn't been shipped. I asked for the cancellation of the order bu they wrote "I am sorry to hear you want to cancel your order 615083887. Unfortunately, I am unable to do this for you as the order has already entered the dispatch process. May I advise that you return the order for full refund once received." Every time I get the same response!!!! This is a scam!!!!
15 oktober 2024
Omdöme utan inbjudan
Svar från Myprotein
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Sam
Really love their clothing
Really love their clothing, it fits me very well.
17 april 2024
Omdöme utan inbjudan
Svar från Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Very prompt delivery
Very prompt delivery, and amazing tracking system.. always updating
9 oktober 2024
Svar från Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Svar från Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
AVOID!!!extremely bad company to deal with
Very bad company to deal with. For starters it took almost 3 weeks for the order to arrive. When it arrived I realised I'd ordered the wrong flavour,so I tried to return it. I cam honestly say the return process for my protein is the single most confusing (deliberately confusing) and awkward return I've ever encountered.
I will never use this company again, no matter what offers they have.
Absolutely awful to deal with. AVOID
28 september 2024
Omdöme utan inbjudan
Svar från Myprotein
Hi,
Thank you for taking the time to leave your review.
At present I cannot locate your account. Can you please contact us via one of the contact options on site or by updating your review to include your order number so we can look to reach out to you?
We look forward to getting this resolved.
Kind Regards,
Sam
Only giving these guys 1* because you…
Only giving these guys 1* because you can’t give zero. Bought off these guys with supposed delivery. Still waiting over 2 weeks later and talking to their customer service people is like talking to a brick wall. Not helpful in the slightest. Very quick to take payment and then blame the courier/depot. Response was ‘talk to the depot’ Promise after promise that they will sort problem. Told I could get a refund then 2 days later told they wouldn’t refund me.
Will NEVER buy off these guys again.
Rubbish experience.
27 september 2024
Omdöme utan inbjudan
Svar från Myprotein
Hi,
Thank you for taking the time to leave your review.
At present I cannot locate your account. Can you please contact us via one of the contact options on site or by updating your review to include your order number so we can look to reach out to you?
We look forward to getting this resolved.
Kind Regards,
Sam
Bought the variety pack to try some…
Bought the variety pack to try some flavours and I must say I was truly impressed! The options were really nice and quite different among themselves, which gave me plenty to try. The order came super fast and was delivered at a collection point, so it was much easier to receive!
13 september 2024
Svar från Myprotein
Hello
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
Fast shipping to Ireland good product…
Fast shipping to Ireland good product but they don’t close properly.
14 september 2024
Svar från Myprotein
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Leah
good nothing else to say lmao
7 september 2024
Svar från Myprotein
Hello
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
very good website
very good website, good value for money, always reliable delivery and being kept informed. I've used this site many times. Thank you!
14 mars 2024
Omdöme utan inbjudan
Svar från Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Svar från Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Svar från Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Bought pre workout and ashwhagandha and…
Bought pre workout and ashwhagandha and the ash was fine but the pre workout tasted horrible and only had about 15 servings instead of 30 which disapointed me
5 juli 2024
Omdöme utan inbjudan
Svar från Myprotein
Hi Faolan,
Thank you for taking the time to leave your review.
At present I cannot locate your account. Can you please contact us via one of the contact options on site or by updating your review to include your order number so we can look to reach out to you?
We look forward to getting this resolved.
Kind Regards,
Sam
Svar från Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Very fast delivery
23 augusti 2024
Svar från Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.