Myprotein Omdömen 

It was super easy and was delivered exactly when it said it would be.

Very good I am happy

Grünste priese für hochwertige Produkte, bin sehr zufrieden mit den supps

I don't know what on earth happened to this company, as I've ordered from them many a times before but now they are an absolutely abysmal train wreck.

I ordered something at the end of november, waited for days. Nothing.

Then I get an email 9 days ago telling me, due to shipping restrictions they can't ship an item, and they will need to cancel it from the order.

7 days ago, oh sorry we apologize we still haven't sent it out to you, thank you for your patience, all the usual corporate rubbish.

6 days ago, oh it's been shipped it will be with you between today and NEXT WEEK Monday. There was no tracker before and it's been more than a week!

Now I get message telling me oh they no longer have it in stock, even though the tracker NOW says 02/12/2024, Pick-up scheduled
The package has been processed and is waiting to be picked up by Evri.

How can you tell me the product is out of stock, but will be delivered today when the tracker hasn't updated in almost 10 days!?

Now they have audacity to tell me the money hasn't been taken out of my account? They charged me for this MORE THAN A WEEK AGO!

Abysmal service, I won't be going near them again. Avoid.

I done a order worth £34.99 on the 2nd of December while I was waiting for this order I realised I needed a few more bits so done another order, this order came within 3 days however the order from the 3rd has been lost by them.
I have tried doing the live chat but because I have had a more recent order come it doesn’t understand and just says it’s been delivered.
I then done the text message option and have been point blank ignored.
I have then messaged on messenger and finally got a reply once I threatened to complain, they offered me a refund or a replacement and I selected replacement in which they said it would be dispatched today, it was dispatched but it’s the wrong order it’s the one I already have.
Even though I gave them the order number that was missing it has still went wrong.
Overall £34.99 down and terrible customer service.
My order number is 637079515
And it’s for ‘clear whey protein 20 servings’ and ‘ clear collagen protein powder vimto’
I have been forced into writing this review as I neither have the product I want or my money back.

I don’t have an account as I purchased the order through the guest checkout.

The latest batch of clothes like the fleece hoodie and tracksuit shorts are the best yet

Took €56.94 from my account with no order or agreement - after a previous horrible experience with them already! I’ve had to block My Protein with my bank now.

In ready response to My Protein’s automated reply - I do not have an order number - I did not order anything from you since the last debacle. Which you’d know if you actually read my review. I’ve got the charge on my account to show Google if you try to remove the review. I’ve already sent two emails to your team (without response) to try resolve it.

Could someone help me to get this company please!
I placed an order worth £115 but no acknowledgment, no delivery no contact.
I tried to look for their UK phone number but it’s been telling me that they are closed day or night, 24 hours a day. I searched for their email, I sent an email to them but not responding. I tried to chat with them at 12:11hrs after waiting for more than 3 hours, I slept off.
I started chatting with their robot, collected all my information. I put in everything required. The robot said he would pass me over to human.
I waited for about 4 hours and then slept off. I woke up around 19:00hrs, went to check if my concerns had been addressed, at 18:40hrs, I saw “my name is Bella from my protein, how may I help you”
By 19:00hrs, she was already gone!
I paid with credit card and hopefully, I will get my money back BUT stay away from this company please.
No customer services, no functional chatting, no phone number, no email address.
The money taken immediately from my account, they’re nowhere to be found.
Highly likely to be a rogue trader.
I have bought items from them before, they delivered items in a box that was broken to the extent that the delivery Man was saying if I were you, I wouldn’t accept this. After going through the broken box, I actually noticed that they are not my orders, even though my name was written on the box. They delivered my orders following day and I thought the mistake was one off.
I will never recommend or buy anything from them again.
They said there are free 4 items for you to pick from, behold, there were nothing!
Be careful of them! The mistake I made is just that I did not read their reviews on trustpilot before proceeding to purchase the items.

Cheating with “ next day delivery..,”
I ordered Friday and still don’t received.
Message center rubbish, not responding
Order information rubbish, don’t show clearly my order

Best quality and best price, very fast delivery, from Poland to Ireland just 2 days. Very good service,thank you 👏

One of my clear whey containers wasn't closed properly and the lid wont go back on it, also powder all over the box when i received it

Bad. Bad. Bad
Instead of changing company names and websites you should perhaps concentrate on providing a good service.

my protein shaker came cracked and with no filter

When visiting your website, I deliberately chose your services because you suggest a Swiss presence. This implies not only short delivery times, but also a transparent cost structure with no hidden charges. Unfortunately, I found out that your information was misleading and that the actual service did not meet my expectations in any way:

1. Extremely long delivery times: The goods were delivered much later than advertised, which is not acceptable to me.
2. Additional costs: unexpected charges have been incurred which have not been clearly communicated beforehand. This is not only frivolous but bordering on deception.
3. Misleading representation: Your domain suggests a local presence in Switzerland, which obviously does not exist.
4.
I expect from a professional company clear and honest communication and a reliable service. Unfortunately, you have failed utterly in these respects.

Was given informative advice on the customer service chat.

Lovely product let down by a terrible delivery company and BOT customer service. I waited 10 days for delivery which is crazy in this day and age. At home on delivery day to be sent an email by Fastway to say delivery ‘left on porch’ no one called to the door and no package. Contacting MyProtein straightaway was told to go check my neighbours then submit a form! When I asked them to call their appointed delivery company as email only received within an hr again the BOT submit this form! Terrible service terrible delivery! Will not be ordering again which is a shame as I do love the products

Products are fantastic and has been a staple of not just my work out routine but many of my friends

Das whey isolat war nach dem öffnen schon verklumpt.

Pakket retour gestuurd met een gekocht label van MyProteine. Wat overigens alleen kan met een creditcard voor €1,- en dat moet dan naar Polen. Zodra er iets retour moet wordt het je lastig gemaakt. Nu is dit pakket bij MyProteine geweigerd en ligt het ergens in een sorteercentrum te verstoffen. Via de berichten op de site krijg je alleen maar AI gestuurde antwoorden waar niemand wat mee kan. Je wordt hier helemaal niet geholpen, verder kan je ook geen contact met ze krijgen. Wat een waardeloze organisatie is dit. Ik bestel hier nooit meer iets. En ohja die gratis producten die ze erbij doen zijn zo smerig en chemisch.