Absolutely terrible - Order didn't turn up and can't speak to a real person, only their useless chat bot. Issue still not resolved and just get cut off by the chatbot and can't seem to get put though... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Myprotein siamo alle solite. Hai due tipi di elettroliti, il The Electro ed il The Electro Hyrox. Se ti chiedo Hyrox perché mi mandi il normale? La mancanza di attenzione al cliente è totale. Fond... Se mer
Företaget har svarat
Bewerkt: Een pakket besteld met best grote waarde, door de bezorger gemeld als 'bezorgd in de brievenbus'. Dat past niet eens. Klantenservice heeft tot 3x toe gemeld dat het onderzoek is gedaan en... Se mer
Företaget har svarat
Great product with impact noticeable after a short period. The gummies are so easy when consistency is key. Super fast delivery especially as it was coming from the UK. Delighted. Much more confid... Se mer
Företaget har svarat
Företagsinformation
Kontaktuppgifter
Meridian House, Gadbrook Park, Gadbrook Way, CW9 7RA, Northwich, Storbritannien
- 0161 813 1487
- myprotein.ie
3,0
Medel
11 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från Myprotein
Hello,
I am sorry to hear of this issue.
I do want to assist and get this issue resolved and I am confident I can.
Please can you sign into your account to view the message I have just sent you.
I will be able to get this sorted.
Kind regards,
Sam
My delivery disappeared and I've been…
My delivery disappeared and I've been waiting almost a week now to get a replacement. Customer services keep telling me lies, I cant seem to get this sorted. I will be avoiding at all cost from now on
5 mars 2025
Omdöme utan inbjudan
Svar från Myprotein
Hi,
Thank you for taking the time to leave your review.
At present I cannot locate your account. Can you please contact us via one of the contact options on site or by updating your review to include your order number so we can look to reach out to you?
We look forward to getting this resolved.
Kind Regards,
Sam
Stay away
Stay away, just no, if you receive your order, you were lucky, if you didnt just forget it, and buy from somewhere else, you will be going back and fourth for weeks or even months to try and sort out any type of problem like a refund or replacement product, there are so many other great companies out there selling similar products, but of coarse check reviews first, i wish i had checked reviews before ordering from this company, never again.
30 januari 2025
Omdöme utan inbjudan
Svar från Myprotein
Hi Declan,
Thank you for taking the time to leave your review.
We are sorry to hear your recent experience with us hasn't been positive.
At present I cannot locate your account. Can you please contact us via one of the contact options on site or by updating your review to include your order number so we can look to reach out to you?
We look forward to getting this resolved.
Kind Regards,
Stephen
Very fast to dispatch/deliver your…
Very fast to dispatch/deliver your items.
Great selection of products at a great price!
27 februari 2025
Svar från Myprotein
Hello,
Thank you so much for your 5-star review!
We're absolutely delighted to hear that you had a great experience with us. Your feedback means the world to our team, and we're grateful for the trust you've placed in us.
If there's anything more we can do to support you, please don’t hesitate to reach out. We're always here to help!
Looking forward to serving you again soon!
Kind regards,
Jane
Mint Chocolate Protein Powder
This was the 1st time I tried the mint chocolate from My Protein. It’s now my favourite. Will definitely buy again
26 februari 2025
Svar från Myprotein
Hello,
Thank you for leaving a 5-star review!
We’re so happy to hear you had such a positive experience with us. Your feedback motivates us to keep improving and providing excellent service to all our customers.
We truly appreciate your support and look forward to welcoming you again soon!
Kind Regards,
Jane
Very reliable and fast delivery
Very reliable and fast delivery. Products sold are top class.
20 februari 2025
Svar från Myprotein
Hello,
Thank you so much for your 5-star review!
We're absolutely delighted to hear that you had a great experience with us. Your feedback means the world to our team, and we're grateful for the trust you've placed in us.
If there's anything more we can do to support you, please don’t hesitate to reach out. We're always here to help!
Looking forward to serving you again soon!
Kind regards,
Jane
Svar från Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Total Frustration!!!
Total Frustration!!!
I paid £8.99 for the 12 months unlimited postage option.
I then placed an order a few weeks later, only for me to be told I had to pay another £4.49 for postage!
I didn’t carry through with the order as I refuse to pay more postage costs when I already subscribed to the 12 month offer.
I can’t call them as their listed phone number is constantly “not in use” so I’ve had to message them through the app chat with no success!
Everytime I message, I get a response from someone different which, half the time doesn’t even read the previous messages to know what’s going on.
After 2 days of trying to resolve this with endless messages, I’ve now been told it’s got to be investigated and they’ll contact me accordingly.
In the mean time I’ve been told to go ahead with my order and pay the postage again and they’ll refund me it back after.
There’s absolutely no chance I’m paying more money for postage to only have to fight to get that money back aswell.
So now it looks like I can’t order from My Protein anymore, and with the poorest customer service I know, I wouldn’t recommend these to anyone again.
Which is a shame as I already told so many people about this site.
I’ll be retracting those recommendations asap !!
UPDATE…
My last order number : 650660242
This is the order which I paid the £8.99 for 12 months unlimited postage but it was never put on my account so now I’m being told to pay for postage again!
ANOTHER UPDATE… I was told 10 days ago I would get a £5 credit put onto my account within 24-48 hours whilst they STILL investigate my ongoing matter.
Although this doesn’t cover the £8.99 I paid, I thought it would at least be a start to getting some of my money back, but surprise surprise I haven’t received any credits!
This company really is the most unreliable and unprofessional I’ve EVER come across.
Please DO NOT use them.
Nearly half of their reviews now are bad ones.
That speaks volumes in itself
18 februari 2025
Omdöme utan inbjudan
Svar från Myprotein
Hi,
Thank you for taking the time to leave your review.
At present I cannot locate your account. Can you please contact us via one of the contact options on site or by updating your review to include your order number so we can look to reach out to you?
We look forward to getting this resolved.
Kind Regards,
Sam
Ende Januar bestellt
Ende Januar bestellt, bis jetzt keine Ware erhalten. Kundendienst vertröstet nur jedesmal aber nichts passiert. 80€ weg und Anwalt eingeschaltet. Schlechtester Kundenservice ever . Kann ich nicht weiter empfehlen!!!
29 januari 2025
Omdöme utan inbjudan
Svar från Myprotein
Hallo Alexander,
Vielen Dank, dass Sie Ihre Erfahrungen geteilt haben. Es tut mir leid, das Problem zu hören.
Wir helfen Ihnen gerne weiter bei Ihrer Anfrage, wenn Sie uns über Ihr Online-Konto oder unsere sozialen Plattformen kontaktieren.
Mit freundlichen Grüßen,
MYP-Kundendienstteam.
Fast, high-quality, reliable
There is no doubt about the quality of the products and the fast delivery of the goods.
12 februari 2025
Svar från Myprotein
Hello,
Thank you for leaving a 5-star review!
We’re so happy to hear you had such a positive experience with us. Your feedback motivates us to keep improving and providing excellent service to all our customers.
We truly appreciate your support and look forward to welcoming you again soon!
Kind Regards,
Jane
Svar från Myprotein
Hello,
Thank you so much for your 5-star review!
We're absolutely delighted to hear that you had a great experience with us. Your feedback means the world to our team, and we're grateful for the trust you've placed in us.
If there's anything more we can do to support you, please don’t hesitate to reach out. We're always here to help!
Looking forward to serving you again soon!
Kind regards,
Jane
Svar från Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Good stuffs
24 januari 2025
Svar från Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Leah
Super fast delivery!
22 januari 2025
Svar från Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Amazing products especially if new to…
Amazing products especially if new to the gym world and great delivery
17 januari 2025
Svar från Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
By warned My Protein use "Fastway" for…
Edit: i note the response below from my protein. I already tried to resolve this via their support, and they told me to contact the currier directly then stopped responding . Not interested. The response in here is to save face.
By warned My Protein use "Fastway" for deliveries in Ireland, meaning you either wont get the item "attempted delivery" lies or some other lie. MyProtein tell you to contact Fastway but Fastyway don't respond to tickets. Every order from Fast Way goes like this.
1. Good News we have your item
2. The item is on board with the driver.
3. Attempted delivery - we are unable to gain access to your property. This is untrue, I suspect it's due to the traffic in my area and the delivery guy could not be bothered.
21 januari 2025
Omdöme utan inbjudan
Svar från Myprotein
Hi John,
Thank you for taking the time to leave your review.
We are sorry to hear your recent experience with us hasn't been positive.
At present I cannot locate your account. Can you please contact us via one of the contact options on site or by updating your review to include your order number so we can look to reach out to you?
We look forward to getting this resolved.
Kind Regards,
Stephen
The flavour tastes absolutely amazing I…
The flavour tastes absolutely amazing I ordered this in on Thursday and it arrived the following morning unreal I couldn’t recommend enough
18 januari 2025
Svar från Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
I have ordered protein its shows…
I have ordered protein its shows delivered order number 643292277 R and they said they send it again and iam asking then for my refund again and again but they are not replying and their customer service is worst.I need my refund but they dont even taking any action or not replying.Please suggest me about the consumer rights case.As iam very fade up with this company.Please mail me Shivamsharma.sicsindia gmail com and feel free to contact any lawyer.They have pathetic customer service even they have customer service number on website which never works.Dont Buy anything From Them.
3 januari 2025
Omdöme utan inbjudan
Svar från Myprotein
Hello,
I am sorry to hear of this issue.
I do want to assist and get this issue resolved and I am confident I can.
Please can you sign into your account to view the message I have just sent you.
I will be able to get this sorted.
Kind regards,
Sam
Delivery takes ages. Wouldn't recommend to anyone
I ordered in early december so that I would have the items for christmas. The website says international delivery to my country takes a week and the email said my package would arrive on the 18th of december.
Not only did I not get it in time for christmas, so I had no gift for a family member, but I still don't have it to this day. According to the tracking link I got, the package is literally in another country atm with no updates whatsoever in the last two weeks.
Go order from hsn, bodylab or lee sports instead, I never had any problems with them
Edit: I talked to the customer support and eventually did receive my package. Still unhappy that it took so long and I'm probably not going to order from myprotein again
30 december 2024
Omdöme utan inbjudan
Svar från Myprotein
Hi,
Thank you for taking the time to leave your review.
At present I cannot locate your account. Can you please contact us via one of the contact options on site or by updating your review to include your order number so we can look to reach out to you?
We look forward to getting this resolved.
Kind Regards,
Sam
Never use SCAMMERS
Never use these jokers!
Worst customer service
Two weeks on after sending me WRONG items £60 worth going around in circles. It’s painful I fuming
Even worse reply! Says it all
16 december 2024
Omdöme utan inbjudan
Svar från Myprotein
Hi,
Thank you for leaving your review.
I am unable to find your order, Can you provide an order number so we can locate this please.
I look forward to getting this resolved.
Kind Regards,
Ben
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.