Myprotein Omdömen 

Super i loved

I have been getting charged by this company since November 2023 and only found out yesterday! Unbelievable. Apparently I signed up for this direct debit when using My Protein no I didn't! Why would I agree to giving a company money when getting nothing in return. I rang them and they can only refund you 3 months over the phone, they say they will send you a form to claim the remainder of the refund. From looking at other reviews the 3 month refund is an attempt to fob you off. That form they promise never gets sent. How can this be allowed! I would advise everyone to check your bank accounts, I do daily and still I didn't cop this transaction until yesterday. I would also advise to report this company to the consumer regulator and review them as well as the company you used initially when you inadvertently signed up for this! A complete scam, they must be making millions robbing people but there defence is we signed up for it!

Easy to order and fast delivery with email and text updates 👌

EDIT: after posting this review, I was contacted by someone offering €15 for the inconvenience. They then emailed again to say they were closing my account so I never got a chance to use the credit. Insult added to injury. AVOID - they will not admit a mistake, will make you jump through hoops to get your refund and then insult you on top of that.

—

The quality of the products is good if it arrives, but online customer service is a nightmare if anything goes wrong.

I placed an order over a month ago, which was "delivered" by Evri. Couldn't find it in the porch, outside or with the neighbours.

Got onto customer service, they told me to fill in a form. I did. They then told me that my single order was actually two orders, and I needed to fill out another form, so I did. They then said I needed to send both forms together, so I did.

Then they ignored me for a fortnight before refunding one part of the order. Since then, I have been chasing them for a refund for the other, more expensive part of the order and they just ignore you.

Do yourself a favour, go into a shop on the high street and buy your protein.

Please do not use this company they steal your money refuse refunds even when the stuff is damaged but never got to see it. Poor delivery service via Evri paid for next day delivery. Phone lines are always closed, I hope this helps anyone else from being robbed prove me wrong and send my goods that I’ve paid for . To make things worse I’m riding for Gosh and the British Heart Foundation that is why I ordered from you thief’s

Unhelpful customer support and fake offers.
Was told I was getting 3 moths of free shipping and was being made pay for it.

Myprotein is always my first choice for supplements. Great quality at good price!

Was a bit dubious after reading the reviews..... but both my orders arrived perfectly , and in quick time.
One took 5 days (I wasn't in a hurry) and the other I ordered Saturday tea time and it arrived 11.30 on bank holiday Sunday, which is pretty impressive 👌🏾

Speedy delivery; easy order & quality products

SCAM Company
Avoid this company, AT ALL COSTS!!!!
Pathetic customer service, they don’t care!
My order (663112114) is the most disgusting and off putting taste product i have ever bought.
Been myself really into fitness and having been consuming creatine and protein for past 14 years i have never came across a more disgusting and and off putting taste ever!!!
Reported the issue to their customer service - via webchat as you cant speak with them - and i was told that since I opened the products i couldn't return it!!! What a scam, how can you report an issue if you dont open and try it.....what a perfect conning system they have "let us know if you like it, if NOT ...well you have opened it you cant return it now"!!!
The creatine was just powder with no creatine contents at all, was so badly treated it that wont even melt in the blender i always use for my shakes and mixing the protein chocolate powder was so sweet and bitter at the same time that clearly was stored for years and year and went off tasting nearly metallic flavour......most disgusting products ever tasted it, stay away people.
When reported to the highly qualified advisor he told me that he couldn't do nothing as i opened the package, how the hell you meant to try quality if you don't open it....but then again they knew the product was faulty as probably been produced in 2001 with good knows what ingredients.
Off putting, sour and metal tasting flavour protein powder (as they claim to be) and fake dust sold for creatine with a creatine contents of 0%!!!!
Stay away people, they clearly stealing as much money from whomever they can before retiring on holiday for life with UR money.
Look at their reviews, 3 stars.....JUST!!!!

Avoid this company, they don’t care! My order was delivered to the wrong address. Customer service were most unhelpful, just fobbed me off telling me to go look at the address delivered over three hours away. I purchased using Apple Pay so didn’t need to manually input my address. My billing details and delivery address are the same and have always purchased using Apple Pay smoothly.

Having been with this company for around 10 years, I had to contact ‘customer service’ for the first time as my order of a 2.5kg bag of Whey protein and their free sample pack had both split.

I sent photos immediately to them and this is the response from them below:
……………………………………………….
‘We have reviewed the images you have provided, and unfortunately, we are unable to offer a refund or replacement at this time.

We have now closed your account and we will not be accepting any further orders from you.

We apologise for any inconvenience this may have caused.

Kind regards,
Myprotein Investigations Team’
………………………………………
Being a loyal customer all these years obviously counts for nothing. This is the only time I’ve ever had an issue and this is how they respond. Unbelievably bad service. Do not use this company

After writing this review Myprotein have responded with the message below. Sam seems to have forgotten they have closed my account.

Reply from Myprotein
3 hours ago
Hello,

I am sorry to hear of this issue.

I do want to assist and get this issue resolved and I am confident I can.

Please can you sign into your account to view the message I have just sent you.

I will be able to get this sorted.

Kind regards,

Sam

Delivery was very fast
Products exactly as ordered & expected
Very easy order process

Impact whey isolate protein, it works well for my blood pressure and give me more energy before Gyms 25g🏋️‍♂️.

Absolutely disgraceful service from MyProtein. I placed an order with next-day delivery, only to find myself stuck in a two-day ordeal with their completely incompetent customer service team. They have zero training, respond only with copy-paste template messages, and offer no real assistance whatsoever.

Then, out of nowhere, I received an email stating that my order would not be delivered and was being sent back to them—without any explanation! No refund, no products, nothing. This is beyond unacceptable.

This isn’t the first time I’ve had issues with MyProtein, but it will certainly be the last. Their handling of orders is completely unreliable, and their customer service is a joke. Avoid at all costs—it’s nothing short of a scam.
Order number:
660385799

Amazing! The texture is smooth, it mixes easily without clumps, and the taste is surprisingly delicious—no weird aftertaste like some other brands.

Nutritionally, it's packed with high-quality protein, low in sugar, and has just the right balance of amino acids to support muscle recovery. Whether I use it post-workout or as a quick protein boost during the day, it keeps me feeling strong and energized.

If you're looking for a whey protein that delivers on both taste and performance, this is the one to go for. Highly recommend!

Good product but awful customer service. On the second month of my subscription they sent me a cheaper and smaller pack of protein, when I flagged this, the customer service in India just didn’t know how to handle it. Instead of shipping me the correct product and advising on how to return the wrong one there was just endless back and forth, asking if I want to keep the inferior product. They just had no clue how to handle the situation. Worst service ever. Will be cancelling my subscription and advise against using.
Order number: 7867743PD.2
I was sent Impact Protein instead of Origin. I now have to waste more of my time going to the post office to rectify your mistake!

Great service. Next day delivery.

Only issue i have is how strong the whey taste is with some of the different protein powders can barely taste the underlying flavours with the salted caramel impact whey or the vanilla impact whey

Have ordered several times from this company for following products
Flavdrops
Impact protein isolate
Most recently Diet whey protein
I would rate all of these products very highly
Strong and flavoursome Flavdrops especially toffee
Great nutritional profiles, taste and texture on Protein isolate and Diet protein
Very competitive prices on all products
Recently purchased Cookies and Cream Diet Protein and was greatly impressed at how good a nutritional low carb product can taste even mixed with water-I added 60ml of water to 30g of Diet product froze it til ice cream texture.then had a great tasting desert
Customer service also very efficient --Aislinn dealt with my order amendment query very promptly and in a very kind,helpful manner today