Starscope Omdömen 

Your customer service sucks and your delivery department sucks I still haven't got my starscope but the delivery department says delivered so as far as I am concerned your company sucks and I don't think I will be doing business with you in the future.

Took awhile but I know covid dosent help,and with a little patience on My end and your end it all finally came together and I now have recieved both orders,and a lot of emails back and forth but so glad it turned out I had ordered two of them and I'm sorry about my emails saying I was double charged I was wrong and Thank you so much for all your help,helping me figure it all out Again my appologies!!!! Very helpful,friendly,efficent,understanding!!!

I received a damaged product and Starscope promised to solve the problem. However, even after several emails, the problem has not been solved and the solution is not in sight. Don't do business with this company. It's a scam

Here I sit, with egg on my face! I ordered my statscope on 1/3/22, and as of this morning, 1/24/22 I still I hadn't, received it. What I did receive were several emails from the company, all flower bouquets, but no scope. I really did give them a piece of my mind!. Later in the day, I went to my mail box, and Lo an Behold, there was a box with my scope in it!. I haven't checked it out yet, but it appears to be a well constructed apparatus. I know a little bit about scopes, and this one SEEMS to be of high quality. In retrospect, 21 days doesn't seem to a too long a time
enroute, specially if it comes from overseas. I apologize for the things I said about the company. All in all, I am very satisfied withe the product!

El pedido es 2117054611 se envió el 10/21/2021
En octubre 2021 compré y pagué a Starscope Monocular un conjunto monocular y soporte de móvil por importe total de 81,93 euros. Lo devolví el día 3 noviembre 21 ya que no cumplía mis expectativas. Desde entonces estoy reclamando pero lo único que recibo son excusas de exceso de trabajo debido a la pandemia, etc. NO COMPRES a esta firma, es un ENGAÑO.

There were issues with the product but, customer service was excellent and issue promptly being resolved.

I agree with another person.
Star scope is a scam.
We All need to get together and and Sue star scope 4 damages.
The product is lamentable. I am going to ensure I inform everyone about this.

I purchased the monostarscope that attaches to your cell phone supposedly for very long distances viewing. However, I was very disappointed in the product as it did not do as indicated in the description. Does not view the distance as proclaimed. Does not come with attachment for your cell phone or tripod. These are all items that you may purchase separately but does not indicate that in the advertisement. It was difficult when I tried to return the product, After a very long time of trying to contact the company due to recorded messages and returned messages, they only wanted to negotiate a percentage off on the item that I purchased opposed to accepting a return of the product. My mistake was not reading the reviews and rating of this company before ordering from them. I will never do business with them again and I advise anyone else not to as well.

I found that separating parts of bracket and reattaching phone holder to tri-pod makes for a simplified reassembly of parts fixed to one pod.

Horrible customer service. I have been attempting to cancel since November. However, I keep getting sent repetitive emails. Nobody will state that my order has been cancelled. When I call I either get hung up on by the automated response line or I get a person who says they are in sales but will send my request to the correct person. Feeling like I have been scammed.

Delivery took a while but great customer service and communication. Product is great and well worth the wait.

same experience tried to cancel order several times
they did same kept telling me it would ship soon
finally received it they pay no attention to anything you say about cancelling scam

This is not the first scope of this type I’ve owned. I’ve had about 5; 2 of which were very expensive and made exclusively for hunting in remote areas like Alaska.

Of the other 3, this is one of two with camera mounts and this mount is easiest and quickest to use. It has the depth of view of all three yet is lighter weight making it much easier to use and hold on to a subject for a protracted period of time steadily. I’ve only had it less than a week and am so satisfied and excited with my initial experiences, that I’m already coming up with additional uses based on it’s unique qualities that my similar devices can’t compare to. A great buy; Ialready having similar devices, I thought I was wasting money. Not the case - the money was wasted on the bulky, heavy older devices with hard to manipulate camera adapters!

Horrible! Still not received from beginning of December. They tell me it's shipped, but USPS states they are still awaiting the package for it to be delivered. No offer of refund or to resend what I ordered, just a rebate. Can't believe I fell for this.

Have to say l thought they were scamming me when it was taking so long to get answers and info. But in the end they came thru n got 2 starscopes and rebate for waiting so long.

Star scope is a scam.
We All need to get together and and Sue star scope 4 damages

Not happy! Still have not received monoculars. I see that most people are having problems also. Is this some kind of a ripoff? VERY DISAPPOINTED! I THINK THAT WE ALL SHOULD GO TO THE B.B.B., and file our complaints!!! I see that others have the same complaints.
I just got off of the phone with the company that supposedly shipped this. What a bunch of crooks! They just went ahead and changed the price, added a shipping charge, and charged me for insurance on the monoculars from Hong Kong China!! Then they just hung up on me. I called a second time and they gave me different prices that you wouldn't believe. Even if you got yours, make sure that you çheck your credit card information. You might get 3 different charges on various statements that you may not ùnderstand! This company is a ripoff! Then they claimed that they do not appear on the site that you ordered from! I told them about all the negative reviews that they got. It makes no difference to them. Their words not mine. Freaking Commi's!!!

After waiting for six weeks to receive my order for four Starscopes without even a projected date of shipment or any other explanation, I have REPEATEDLY requested a refund. The company initially tried to ignore my instructions and now they are stalling. If the product is as illegitimate as their business practices - STAY AWAY

SCAM! Worst Customer Service Ever! In November, bought two items, $250.00+ worth, as Christmas gifts. When it became apparent they would not arrive in time, I canceled orders and demanded $ return. Completely ignored me and requests. Just kept telling me my orders were coming soon. I sent them dozens of emails, (no way to call them!), and received more than 50 auto-replies from them stating my orders were coming soon! Two weeks after 1st request to cancel, I received email stating my orders had shipped. No track # provided. No product has ever arrived. Had to file cases with Visa and PayPal to get the money they stole returned.

I ordered a Monocular on 1/2/21 and was told it would ship in 7 - 10 days. On 1/14/21 I was given a USPS tracking number. When you check it out it says label created but no shipment yet as of 1/14/21. Hopefully unlike so many others I am not getting ripped off. I will do a follow up review if and when I receive it

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