Installer Damien Roche was with us yesterday installing a stairlift. There were a number of logistical problems which Damien overcame and extended his working day to make sure the lift was installed t... Se mer
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Quote given without any sales pitch or pressure to buy. Given my father’s situation, they said they may be able to organise a stairlift installation quicker than the usual week turnaround. After revie... Se mer
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My 87yr old mum was stuck upstairs when her old stairlift gave up the ghost. We couldn't get anyone who was prepared to fix it and Mobilty First came to rescue. It was about 7pm when we contacted them... Se mer
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Tom turned up when he said he would, was very friendly, did a fast, efficient and (very) tidy install. Was very patient and very clear in his instruction and demonstration. Very happy with the product... Se mer
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Företagsinformation
Skrivet av företaget
Complete Stairlift services, including installation, removal & servicing. We are extremely proud to be able to offer same-day installation should you require it. Meaning as soon as you are ready, so are we. We carry the parts including the bends we need for almost every stair configuration and build your stairlift bespoke to your Staircase. After talking with your dedicated agent to answer any questions and talk through the process we will conduct a home visit to suit you, with our Mobility First Expert Installer. We encourage you to invite anyone you would like to be a part of the decision, such as family members or friends. If you decide to go ahead that day, we’ll be able to install your lift that very same day. We will never apply any pressure, we appreciate it is a big decision and none of our conversations or visits carry any obligation, this is our guarantee to you.
Kontaktuppgifter
4,9
Utmärkt
128 omdömen
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My experience with Mobility 1st Ltd
From my first correspondence I was kept informed by Kate.
The installation went well. The installer, Tom Walker, reassured us throughout the process. He showed kindness and empathy when speaking with my elderly mother.
30 mars 2026
Omdöme utan inbjudan
Svar från Mobility 1st Ltd
Thank you very much for your kind and thoughtful review, Yvonne.
We’re delighted to hear that Kate kept you well informed throughout the process and that Tom provided a reassuring and compassionate installation experience for your mother. Ensuring our customers feel comfortable, supported, and confident at every stage is extremely important to us.
We truly appreciate you taking the time to share your feedback.
The Mobility 1st Team.
Tom - Mobility First
Tom was really helpful and extremely patient with both of my grandparents. my grandfather was extremely reluctant to use the stair lift but Tom was so encouraging and managed to get him on. Thank you for great demonstrating and for the helpful explanations!
27 mars 2026
Omdöme utan inbjudan
Svar från Mobility 1st Ltd
Thank you for your kind feedback, Sarah.
We’re delighted to hear that Tom was able to support your grandparents with patience and encouragement, and that his explanations helped build confidence in using the stairlift.
Providing a supportive and reassuring experience for every customer is extremely important to us, and your comments mean a great deal to the whole team.
We really appreciate you taking the time to share your experience.
The Mobility 1st Stairlifts Team.
I would like to recommend the services…
I would like to recommend the services of Mobility 1st. The complete service from booking a quote to installation was first class.
I am writing for myself and my 90 year old mother.
The quotation service from Mike Wheeler was friendly and informative. His communication skills with my mother were excellent. No question was left unanswered. At all times you were made aware of his obvious knowledge and skills within the arena of stairlifts. We did have other quotes but were convinced of the Mobility 1st service and ethos as described.
Of course you never really know how good the service will be.! However we were given a fitting date only a week after our decision.
Both my mother and i were fully satisfied with the installation by Tom Walker. Everything said previously about the quotation service regarding ;friendly professionalism and engineer knowledge, was true of the installation. It was a full and thorough service with safety aspects explained and all information given in an easy to understand way.
I have waited a few days to be able to say that my mother is using her stairlift with ease and it has made such a difference to her life.
The last aspect to mention is pricing. Hands down the best price point for the quality of product and complete service . ( after several quotes.)
It was a lucky day when we found Mobility 1st.!
Thanks a million.
23 mars 2026
Omdöme utan inbjudan
Svar från Mobility 1st Ltd
Thank you so much for your kind and detailed review, Jennifer.
We’re absolutely delighted to hear that both you and your mother had such a positive experience with Mobility 1st from start to finish.
Providing a friendly, informative, and supportive service is incredibly important to us, so it’s wonderful to know that Mike was able to make the quotation process clear and reassuring, especially for your mother.
We’re equally pleased that the installation went smoothly and that Tom delivered the same level of professionalism and care. Ensuring our customers feel confident, safe, and fully informed when using their stairlift is something we take great pride in.
Most importantly, it’s fantastic to hear that the stairlift is already making such a positive difference to your mother’s daily life—that’s exactly why we do what we do.
Thank you again for your recommendation and for placing your trust in us.
The Mobility 1st Stairlifts Team.
Many thanks Tom
Tom walker was great. He explained everything clearly and helpfully. Very happy with my installation
25 mars 2026
Omdöme utan inbjudan
Svar från Mobility 1st Ltd
Thank you for your kind review, Marion.
We’re delighted to hear that Tom provided a clear and helpful explanation throughout and that you’re very happy with your installation. We’ll be sure to pass on your lovely feedback to him.
Feedback like yours means a great deal to our team and also helps future customers feel confident in choosing our services.
Thank you again for taking the time to share your experience.
Warm regards,
The Mobility 1st Stairlifts Team
Stairlift
Stairlift picked and ordered on Monday 16th,excellent help and price. Nice surprise phone call fitted on Wednesday 18th earlier than expected. Fitter great no mess explained everything. 2 days and fitted very pleased.
18 mars 2026
Omdöme utan inbjudan
Svar från Mobility 1st Ltd
Thank you Sandra for your lovely review.
We’re really pleased to hear everything went smoothly from order through to installation, and that we could get your stairlift fitted sooner than expected. It’s great to know you were happy with the service, price, and the care taken by the installer.
Your feedback means a lot to us, and we’re delighted you’re so pleased with the result.
Thank you from all the Mobility 1st team.
Stairlift
My daughter contacted Mobility First for a quote and on 20th Feb 2026 Mike came. He was very friendly and no pressure to buy. He gave us the background to the firm and employees, told us our options with good advice. We were impressed and ordered a reconditioned curved chair lift after her left. It was fitted on the 3rd March by Tom, he was also very friendly and did a good tidy job. It was a pleasure to have him in the house. Thank you for a very good experience and service.
18 mars 2026
Omdöme utan inbjudan
Svar från Mobility 1st Ltd
Thank you for your kind review and for taking the time to share your experience.
We’re really pleased to hear that Mike made a positive impression during his visit, providing clear advice and a no-pressure approach while talking you through the available options. That’s exactly how we aim to support our customers.
It’s also great to hear that Tom delivered a smooth installation and left everything clean and tidy — we’ll be sure to pass your kind words on to him.
We truly appreciate your trust in choosing us for your reconditioned curved stairlift, and we’re delighted that the whole process was a positive experience for you.
Thank you again for your recommendation.
The Mobility 1st Team.
Excellent service in purchasing our stairlift
Mike Carroll did our survey. He was extremely helpful and excellent at explaining everything involved in selecting our stairlift.
Tom Walker was equally excellent at fitting the stairlift. It has made such a difference for my husband who has Parkinson’s Disease. We had brilliant service. We can’t speak highly enough of this company and would thoroughly recommend it.
4 mars 2026
Omdöme utan inbjudan
Svar från Mobility 1st Ltd
Thank you so much Bridget for your wonderful review and for taking the time to share your experience.
We’re delighted to hear that Mike was able to guide you through the survey and explain the options clearly, and that Tom provided an excellent installation service. Our team always aims to make the process as straightforward and supportive as possible, so it’s fantastic to know this was reflected in your experience.
Most importantly, we’re so pleased to hear that the stairlift has already made such a positive difference for your husband.
Feedback like this means a great deal to our team, and it also helps potential future customers make an informed decision when choosing a stairlift provider.
Thank you again for your kind words and recommendation.
The Mobility 1st Stairlifts Team.
After phoning and enquiring about stairlift
After phoning and enquiring about a stair lift, Kate really put my mind at rest, talking me through everything, keeping me up to date, explaining about how to measure the staircase, door way etc, making sure everything is ready to be fitted,
Tom arrived nice and early on Thursday, Tom explained everything that he was doing, so my dad could understand what was happening,
Fitted the stair lift, explained to myself and dad how to use it, got dad to have a go before leaving,
Both Kate and Tom were very understanding and very helpful, would definitely recommend this company.
12 mars 2026
Omdöme utan inbjudan
Svar från Mobility 1st Ltd
Thank you so much for taking the time to leave such a lovely review, Mrs Johnson.
We're really pleased to hear that Kate was able to put your mind at ease and guide you through the process before the installation. Making sure everything is clear and prepared beforehand is very important to us, so it's great to know that her support helped.
It's also wonderful to hear that Tom made the installation day smooth and took the time to explain everything clearly so both you and your dad felt comfortable using the stair lift before he left.
We truly appreciate your kind words about our team, and we're delighted that you would recommend us.
Thanks again for choosing Mobility 1st.
Excellent communication with main…
Excellent communication with main office. Speedy delivery and installation. Professional and polite engineer who explained the process and instructions for use. Couldn’t ask for better service all round.
10 mars 2026
Omdöme utan inbjudan
Svar från Mobility 1st Ltd
Thank you for taking the time to leave your kind review.
We're delighted to hear that you were pleased with the communication from our office, as well as the quick delivery and installation. It's great to know our installer provided a professional service and clearly explained everything to you.
We really appreciate your feedback and are delighted we could provide such a positive experience.
Thank you for choosing Mobility 1st.
I had my old lift removed by mobility…
I had my old lift removed by mobility 1st yesterday which wasnt working and was installed by another company.
Mobility 1st came today and installed a new lift which is excellent thanks for making everythibg so easy. Tom the installer was great. Highly reccomend
20 februari 2026
Omdöme utan inbjudan
Svar från Mobility 1st Ltd
Hi Keith,
Thank you very much for taking the time to leave us such a kind review. We really do appreciate it.
I’m pleased to hear you’re happy with your new stairlift and that everything was made easy for you.
I will be sure to pass your comments on to Tom — he’ll be delighted to hear them.
Thank you again for your recommendation, and if you ever need anything in the future, we’re always here to help.
Kindest regards,
Mobility 1st Team
Friendly professional service
Friendly professional service. Needed a stair lift repair and they came after a full days work just to help us not go over night without the lift. Definitely went above and beyond and was very kind to my relative with dementia as well as to me.
19 februari 2026
Omdöme utan inbjudan
Svar från Mobility 1st Ltd
Good morning Julia,
Thank you so much for your very kind words — it truly means a lot to us.
Although this wasn’t one of our own installations and was a third-party stairlift, we will always do our very best to help keep people safe and able to continue using the stairlifts in the homes they love. Nobody should be left struggling overnight if we can help.
We’re especially pleased to hear that our engineer made your relative feel comfortable and supported — that’s extremely important to us.
Thank you again for taking the time to leave such a thoughtful review.
Kindest regards,
Mobility 1st Team
Fabulous customer service from the…
Fabulous customer service from the initial phone call to the actual fitting only a few days later. We couldn't have dreamt it would be so easy. The price was a nice surprise as well.
Many thanks in particular to Kate in the office and Tom our fitter. You deserve all five stars
17 februari 2026
Omdöme utan inbjudan
Svar från Mobility 1st Ltd
Dear Eleanor,
Thank you so much for your wonderful review. We’re delighted to hear that everything went smoothly from your first call through to installation.
I’ll be sure to pass your kind comments on to Kate and Tom — they’ll really appreciate it.
Thank you again for choosing us.
Kindest regards,
Mobility 1st Team
Stairlift survey and installation
I am 100% happy with the service I have received. Nick Callaghan was very helpful with the initial survey and it didn’t feel like a pushy sales call. Less than a week later Tom Walker came to do the installation and he was very professional, arrived on time a tidy worker. Tom was very friendly and explained how it worked and made sure I understood before he left. I would not hesitate to recommend the company to anyone who was looking for a stairlift! Great job all round.
13 februari 2026
Omdöme utan inbjudan
Svar från Mobility 1st Ltd
Hi Diane,
Thank you so much for your wonderful review. We’re absolutely delighted to hear how happy you are with the service from start to finish.
Nick will be pleased to know you felt comfortable and well looked after during the survey, and Tom will really appreciate your kind words about his professionalism and friendly approach on installation day. We always aim to make the whole process straightforward and reassuring, so it’s great to know that came across.
Thank you again — it truly means a lot to our team.
Thanks,
Mobility 1st Team
Fantastic service!!!!
Fantastic service throughout, can’t recommend this company enough!
Kate was great with planning and Tom was amazing on installation day, mum and dad are so pleased with the result and were also very happy with the service provided giving them some independence back
Thank you Mobility 1st!
6 februari 2026
Omdöme utan inbjudan
Svar från Mobility 1st Ltd
Thank you so much for your lovely feedback!
We’re thrilled to hear how pleased your Mum and Dad are with the result and that the installation has helped give them some independence back — that’s exactly what we aim for.
We’ll be sure to pass your kind words on to Kate and Tom; they’ll be delighted to hear this.
Thank you again for choosing Mobility 1st and for taking the time to recommend us, it really means a lot.
Thank you,
Mobility 1st Team
Truly fantastic!
From start to finish they were absolutely fantastic! Thank you so much to Ricky in sales and Kate, who supported to get a next day turn around for my grandmother as her old stairlift had completely broken and she’s lost without it!
Brilliant communication, clarity and confirmation every step of the way.
Can’t thank you enough for getting her independence back so quickly!
4 februari 2026
Omdöme utan inbjudan
Svar från Mobility 1st Ltd
Thank you so much for taking the time to share such a detailed and kind review, Alyisha.
We’re absolutely delighted to hear how quickly we were able to help your grandmother regain her independence when she needed it most. Providing fast, reliable support in urgent situations is something we take great pride in, so it’s wonderful to know that Ricky and Kate delivered the level of service we always aim for.
Your feedback on our communication and clarity throughout the process really means a lot to the whole team. If we can ever be of help in the future, whether for servicing, advice, or support, please don’t hesitate to reach out.
Thanks again for choosing Mobility 1st.
Thank you ,
Mobility 1st Team
Well worth it
Very easy to deal with, quick and pleasant… I’m also happy with the price.
21 januari 2026
Omdöme utan inbjudan
Svar från Mobility 1st Ltd
Thanks for taking the time to leave us a review, Luke. We really appreciate the kind words and are glad you found everything straightforward and good value. If we can help again in the future, don’t hesitate to get in touch.
Thank you
Mobility 1st
Amazing Mike!
I spoke to Mike and explained our stairlift had broken down. He spent a long time on the phone talking me through different options. He said he would come out the next day to sort the problem. He did, and nothing was too much trouble! I cannot fault the superb service!
30 januari 2026
Omdöme utan inbjudan
Svar från Mobility 1st Ltd
Thank you so much for your kind review, Jackie. We’re really pleased to hear you felt well supported and that everything was resolved quickly for you. Although the stairlift wasn’t supplied or fitted by us, we will always do our very best to attend and, where possible, fix the issue first time — just as we did here. Providing clear advice and dependable service is exactly what we aim for, and we’re always happy to help whenever needed.
Thank you
Mobility 1st
From the moment I phoned Ricky to make
Mobility 1st Stairlift . From the moment I phoned Ricky to make enquiries to the installation of my parents stairlift by Tom walker, I cannot fault the kindness, professionalism and efficiency that everyone showed. Communication was excellent and no fluffy sales talk - just honest, good advice. Would recommend mobility 1st every time. Thank you again to everyone and especially Tom Walker for doing our fitting which has given me such peace of mind for my elderly parents.
28 januari 2026
Omdöme utan inbjudan
Svar från Mobility 1st Ltd
Thank you so much for such a wonderful and thoughtful review.
We’re really pleased to hear that from your first call to Ricky, through to the installation by Tom, you experienced kindness, professionalism, and clear, honest advice.
Providing peace of mind – especially when it comes to loved ones – means everything to us, so it’s lovely to know the stairlift has made such a positive difference for you and your parents.
We’ll be sure to pass on your kind words, especially to Tom.
Thank you for recommending Mobility 1st – it truly means a whole lot to our whole team.
High recommendation for Mobility 1st
I highly recommend Mobility 1st for their great service with no pushy salesman. From the quotation and survey by Mike who explained the differences in products and gave excellent advise to the fitting by Damien who did a very clean installation. Also Kate the very helpful friendly administrator in the office.
23 januari 2026
Omdöme utan inbjudan
Svar från Mobility 1st Ltd
Thank you so much for taking the time to leave such a detailed and positive review.
We’re delighted to hear you were happy with every part of the process, from Mike’s clear advice and no-pressure approach, through to Damien’s clean and professional installation.
Kate will also be thrilled to hear your kind words – she’s always happy to help.
Thank you for recommending Mobility 1st – It’s genuinely appreciated.
Fantastic service could not be more…
Fantastic service could not be more helpful i highly recommend tom walker from mobility first
22 januari 2026
Omdöme utan inbjudan
Svar från Mobility 1st Ltd
Thank you so much for your fantastic feedback.
We’re delighted to hear that you found our service so helpful.
Tom will really appreciate your kind recommendation – we’ll be sure to pass it on to him.
Thank you again for choosing Mobility 1st, it really does mean a great deal to us.
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