Mint Outdoor Omdömen 

437
•
TrustScore 4.5 av 5

4,4

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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Well my purchase didn’t go exactly to plan as I was missing a part and the replacement was from a different set. However, for me it’s not just about getting it right first time it’s how a company resp... Se mer

Betygsatt 5 av 5 stjärnor

Arrived within 10 days from ordering. Got email and text to update delivery time the day before delivery and received a phone call 30min prior to arrival. Delivery guys polite and careful. Able to ass... Se mer

Företaget har svarat

Betygsatt 1 av 5 stjärnor

As someone else has said we received the wrong cover for our set and have now been waiting nearly 2 weeks for a 2 man delivery team to deliver a replacement! Just use royal mail gor goodness sake!

Företaget har svarat

Betygsatt 5 av 5 stjärnor

Bought a 4 piece garden set for my wife's summerhouse, the parcel arrived promptly and when opened the furniture was packed very securely. Assembling was pretty straight forward but needed a little "... Se mer

Företaget har svarat

Företagsinformation

  1. Trädgårdsmöbler

Skrivet av företaget

At MINT Outdoor we provide a fresh start for your garden. Discover limited edition garden furniture designs you wont find elsewhere, along with ready-to-despatch bestsellers at incredible prices. From generously sized garden sofa sets to sun loungers and garden dining sets, you'll find expertly made furniture for up to 80% less than traditional retailers.


Kontaktuppgifter

4,4

Utmärkt

TrustScore 4.5 av 5

437 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ber kunder att lämna omdömen

Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa

Har besvarat 93 % av sina negativa omdömen

Svarar vanligtvis inom 1 vecka

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,4

Alla omdömen

(437)

289 omdömen under de senaste 12 månaderna

Skriv ett omdöme
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Betygsatt 5 av 5 stjärnor

Great company - good value & great quality

Great company, great communication and delivered on time. The green set I bought looks really nice and is good quality at a competitive price.

Brilliant company! Can’t recommend enough.

22 maj 2026
Omdöme utan inbjudan
Logotyp för Mint Outdoor

Svar från Mint Outdoor

Dear Katie,

Thank you for your lovely review. We're really pleased to hear you were happy with the communication, delivery, and overall experience. It's great to know you're enjoying your new set. We truly appreciate your recommendation and your kind words about MINT.

Kind regards,
The MINT Team

Betygsatt 4 av 5 stjärnor

Communication on delayed del times needed

A txt or call on day of delayed delivery time would have been appreciated as i had no communication about the 3.5 hr delay and had waited in specially.
Apart from that the product is wonderful and easily assembled.

12 juni 2026
Omdöme utan inbjudan
Logotyp för Mint Outdoor

Svar från Mint Outdoor

Dear Catherine,
Thank you for your review. We are sorry to hear that you did not receive a text or call on the day of delivery- this should have been the case and we apologise that you were not kept better informed on this occasion. Nevertheless we are pleased to hear you are happy with your furniture.
Kind regards,
The MINT Team

Betygsatt 5 av 5 stjärnor

Excellent service

Arrived quickly, excellent quality, fantastic customer service. Really happy with my purchase and very comfy

11 juni 2026
Omdöme utan inbjudan
Logotyp för Mint Outdoor

Svar från Mint Outdoor

Dear Chris,

Thank you for your kind review. We're really pleased to hear your order arrived quickly and that you're happy with the quality and comfort of your new furniture.

It's great to know you also had a positive experience with our Customer Service team. We hope you continue to enjoy your new furniture throughout the summer and beyond.

Kind regards,
The MINT Team

Betygsatt 4 av 5 stjärnor

First Class Service

The reason for giving only 4 stars was that the item was ordered at the end of April and received in the middle of June. However this was not the fault of the company!
The delay was due to the trouble in the straits of Hormuz. I was kept informed of the delay at all times and I cannot fault Mint Outdoor. There service was first class.

29 april 2026
Omdöme utan inbjudan
Logotyp för Mint Outdoor

Svar från Mint Outdoor

Dear Mr Smith,

Thank you for taking the time to leave your review. We're really pleased to hear that you felt kept well informed throughout the delay and that you were happy with the level of service provided.

We also appreciate your understanding regarding the circumstances affecting delivery, and it's great to know that despite this, your overall experience with MINT Outdoor was a positive one.

Kind regards,
The MINT Team

Betygsatt 5 av 5 stjärnor

Lovely furniture set

Great communication throughout about delivery date, and actually arrived a few days prior to estimate. Really pleased with quality and relatively easy to assemble. Delighted with our new furniture set. Have already recommended Mint to friends.

23 maj 2026
Omdöme utan inbjudan
Logotyp för Mint Outdoor

Svar från Mint Outdoor

Dear Vicky,

Thank you for your lovely review. We're really pleased to hear you were kept well informed throughout and that your order arrived even earlier than expected.

It's great to know you're happy with the quality and found the assembly straightforward, and we really appreciate your recommendation to your friends!

Kind regards,
The MINT Team

Betygsatt 5 av 5 stjärnor

Palma Grey Rattan Garden Set

Pre ordered the Palma Grey Rattan Garden Lounge Set and Cover Bundle and was kept up to date regarding delivery and when it arrived the delivery guys were awesome.
Really pleased with the set as it far exceeded our expectations- amazing value for money- many local shops have had similar sets available for around the same price but nowhere near the same quality. Weve had lots of compliments on it already and the summers only just started. Highly recommend 👌

15 april 2026
Omdöme utan inbjudan
Logotyp för Mint Outdoor

Svar från Mint Outdoor

Dear Michelle,

Thank you so much for your lovely review. We're really pleased to hear you were kept well informed throughout your pre-order and that our delivery team made a good impression.

It's fantastic to know your Palma set has exceeded expectations and that you're happy with the quality and value. We really appreciate your recommendation and hope you continue to enjoy many sunny days with your new furniture!

Kind regards,
The MINT Team

Betygsatt 1 av 5 stjärnor

offer of payment for positive review

following my purchase, i received an email from Mint outdoor with the following: I'm Reed and I'm your post-sale contact at Mint for whatever it is you need. You can reply to me here anytime and I'll work internally and follow up for you.

We know how busy life is, and we genuinely appreciate that asking you to take time out of your day to write a review is asking for something that is valuable to us at Mint. It helps other people see that we're trying really hard to make our customers happy, and gives them the confidence to order from us.

So as we benefit from your review, why shouldn't you?

If you're happy with what you've received from us and you're able to take a few minutes to leave a review on Trustpilot, I'll say thank you by sending you £20 cashback on your order right away, it will be paid within 48 hours of you sending me a screenshot of your review.

Here's the link: (link provided to trust pilot)

I hope this comes over in the manner in which its intended, we believe that benefit should be mutual if we both have a benefit so we just want to share that.

Similarly, if you have a problem with your order then please just reply to me here and I'll coordinate the solution and/or feedback for you!

As my review wasnt completely positive, they didnt pay me or reply to any of my further emails. It is against trust pilot to allow this kind of payment so i would be very careful before reading all the positive reviews.

13 maj 2026
Omdöme utan inbjudan
Logotyp för Mint Outdoor

Svar från Mint Outdoor

Dear Teresa,
I understand our Customer Service team have tried to get in touch with you on a few occasions over the last couple of weeks. We are very sorry for the negative experience you've had shopping with us.

As a relatively newly established business, we are keen to build up as many reviews as possible because we understand how important and influential they are for new customers. We are charged fees to send more than a limited number of review requests each month and for this reason we prefer to manage our review requests in-house- this lean model is part of what allows us to keep our prices as competitive as they are. As you can see from our page, while many of our customers have had a good experience shopping with us, like any business, we do have occasions where we have not got it right and our reviews reflect this balance of real customer experiences.

We have thoroughly checked our system and cannot see any correspondence from you or a response to our email. We'd like to stress that this is the reason you did not receive a follow up from us- it is not to do with the contents of your prior review. We are sorry if your message has somehow not come through to us- in some cases this can happen and we understand how frustrating and concerning it is.

We're sorry again for the issues you've experienced and hope to be able to put this right for you.
Kind regards,
The MINT Team

Betygsatt 5 av 5 stjärnor

Quality & Affordable

After seeing the advert for the Mint Stockholm-Chaise- Lounge-Set, we placed our order on the Sunday night, delivery was on the following Thursday. We were given a date for delivery, which we accepted, the delivery guys phoned to say they'll be with us in 30 minutes. Two really pleasant guys, who carried the box around to the rear of our property.
The Rattan is sound with no loose pieces. The cushions are really comfortable and thick.
I can highly recommend this company and the Stockholm set.
Customer Service are really good as well.
The only gripe I had was that fitting some of the screws with the Alan key was a little bit fiddly.

22 juni 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Love my garden furniture

Received my Stockholm Rattan Grey 4 Seater Garden Chaise Lounge Set and Cover recently and I’m delighted with this garden furniture. It’s very comfortable to sit on, even for long periods, and the cushions are lovely and supportive. The quality is much better than I expected for the price, with a sturdy, well-made frame that feels built to last. It looks fantastic in the garden and has already had lots of compliments from family and friends. Excellent value for money and I wouldn’t hesitate to recommend it.

22 juni 2026
Omdöme utan inbjudan
Betygsatt 3 av 5 stjärnor

Need a larger delivery company

Ordered a sofa dining set, great quality item I just wish the delivery and customer service was better. I pre-ordered this set in April, with an estimated delivery date of 15th May. Very misleading as they said this is when their delivery partner receive it, then it’s upto 10 working days after this for the item to be delivered to your home. In my case it was even longer as they use a very small delivery service based down south and I’m up north, they clearly can’t manage the demand over the summer months and I was told 3 different dates I would receive it by. Received it 4th June.

4 juni 2026
Omdöme utan inbjudan
Betygsatt 4 av 5 stjärnor

Great product good quality just what we…

Great product good quality just what we wanted. Assembly a slight challenge fixing holes did not quite align up which made it tricky. Communication with delivery people lead to cross wires but on the day of the delivery the guys were on time very pleasant and we enjoyed a mug of coffee together. They had been up since 4.00 am.

16 juni 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Such a bargain

Such a bargain.
The quality is very good and will enjoy my summer in the garden thanks to my new garden furniture!

The customer service always kept me updated.
Thank you!

17 juni 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Great value

Great value
We love the comfortable furniture and the cushions box just make storage so easy !

The delivery was a week later than expected however not a problem

Installation went well all tools were there we has a power screwdriver which was a bonus all done in less than 2 hours

A shame about the driver
The delivery driver was very belligerent, surly and did not want to put the boxes in our garden fortunately his assistant was extremely helpful , it was a warm day I offered cold drinks but the driver went off at high speed after throwing the covers through the gate

We love our garden furniture and would buy with mint again
We have recommended this to our friends

28 maj 2026
Omdöme utan inbjudan
Logotyp för Mint Outdoor

Svar från Mint Outdoor

Dear Louise,
Thank you for your review. We're delighted to hear you are pleased with the furniture and the cushion box. We do apologise for the negative experience with a member of the delivery team, this isn't the experience we'd want you to have and we will be sure to look into this.

Thanks again for shopping with us!
Kind regards,
The MINT Team

Betygsatt 1 av 5 stjärnor

A Slow, painful experience so far…..

Ordered an outdoor set almost 3 months ago, with a delivery window of between 12th-22nd may, it’s now the 17th of June and still nothing has arrived. The customer service department are appalling and painfully slow at returning any emails/updates on what is happening. It’s you contacting them, rather than the other way round. Have I just wasted £700? I definitely wouldn’t order from them, instead go for a more reputable company.

Edit: Also, I agree with another contributor who gave Mint a terrible review. After reading some of the 5 star reviews they have received, some of them seem unusual to me also.


17 juni 2026
Omdöme utan inbjudan
Logotyp för Mint Outdoor

Svar från Mint Outdoor

Dear Thomas,
We apologise for the delay in receiving your order. We try our best to communicate delivery timeframes as accurately as possible but unfortunately these have been exceeded in some instances in recent weeks due to the ongoing situation in the Middle East and closure of the Strait of Hormuz.

We appreciate how frustrating this is- selling on pre-order allows us to keep our prices competitive and the majority of the time we are able to meet our outlined timeframe but we apologise that this was not the case with your order.

We are disappointed and surprised that you have chosen to make false and unsubstantiated accusations regarding our reviews and chosen to dissect the wording of other reviewers. We can categorically confirm that every review on this page is 100% real and we would urge you to reconsider making such serious claims against a business. Each review is a balanced and authentic representation of the customer's experience. You are also welcome to visit our Facebook page where you can comment on our posts and advertisements if you wish to connect with other MINT customers.

Please do get in touch with us so we can discuss this further with you. We have requested your details via TrustPilot.

Kind regards,
The MINT Team

Betygsatt 4 av 5 stjärnor

Communication can be difficult.

Ordered a garden furniture set from Mint having seen one of their adverts, Very easy to place order with them. Only difficulties I had was communication with them after placing the order. In fairness once my emails had been answered they were very efficient. My order was actually delivered on an earlier date than expected which was good. The delivery guys were very good and helpful as well. The furniture was not the easiest to assemble but once done , very pleased with the purchase.
I would buy from this company again in the future as price and quality good.

12 juni 2026
Omdöme utan inbjudan
Logotyp för Mint Outdoor

Svar från Mint Outdoor

Hi Jaytee,
Thank you for your review. We apologise for the difficulties with communication, this is something we are working hard to improve during our busy period. Nevertheless we are glad you are pleased with your furniture once it arrived.
Kind regards,
The MINT Team

Betygsatt 5 av 5 stjärnor

Good product and great service!

Order came as described and also a few days earlier than the suggested delivery time. Drivers carried the product straight to the garden which was very ideal. Good service and product!

20 maj 2026
Omdöme utan inbjudan
Logotyp för Mint Outdoor

Svar från Mint Outdoor

Thank you for your great review, we're pleased to hear you're happy with your purchase.
Kind regards,
The MINT Outdoor Team

Betygsatt 5 av 5 stjärnor

Great website

Great website, excellent value for money and easy to assemble. Would recommend.

4 juni 2026
Omdöme utan inbjudan
Logotyp för Mint Outdoor

Svar från Mint Outdoor

Hi Lee,
Thanks for your great review and feedback on the website- it's much appreciated!
Kind regards,
The MINT Outdoor Team

Betygsatt 5 av 5 stjärnor

Great experience all round

Easy to order, great value, great product, very comfortable and modern, easy to assemble, tracking and delivery very efficient.

21 maj 2026
Omdöme utan inbjudan
Logotyp för Mint Outdoor

Svar från Mint Outdoor

Dear Mr Mitchell,
thank you for your great review- we're delighted to hear you're pleased with your experience shopping with us and hope to see you again soon!
Kind regards,
The MINT Outdoor Team

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