Mint Outdoor Omdömen 

437
•
TrustScore 4.5 av 5

4,4

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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Well my purchase didn’t go exactly to plan as I was missing a part and the replacement was from a different set. However, for me it’s not just about getting it right first time it’s how a company resp... Se mer

Betygsatt 5 av 5 stjärnor

Arrived within 10 days from ordering. Got email and text to update delivery time the day before delivery and received a phone call 30min prior to arrival. Delivery guys polite and careful. Able to ass... Se mer

Företaget har svarat

Betygsatt 1 av 5 stjärnor

As someone else has said we received the wrong cover for our set and have now been waiting nearly 2 weeks for a 2 man delivery team to deliver a replacement! Just use royal mail gor goodness sake!

Företaget har svarat

Betygsatt 5 av 5 stjärnor

Bought a 4 piece garden set for my wife's summerhouse, the parcel arrived promptly and when opened the furniture was packed very securely. Assembling was pretty straight forward but needed a little "... Se mer

Företaget har svarat

Företagsinformation

  1. Trädgårdsmöbler

Skrivet av företaget

At MINT Outdoor we provide a fresh start for your garden. Discover limited edition garden furniture designs you wont find elsewhere, along with ready-to-despatch bestsellers at incredible prices. From generously sized garden sofa sets to sun loungers and garden dining sets, you'll find expertly made furniture for up to 80% less than traditional retailers.


Kontaktuppgifter

4,4

Utmärkt

TrustScore 4.5 av 5

437 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ber kunder att lämna omdömen

Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa

Har besvarat 93 % av sina negativa omdömen

Svarar vanligtvis inom 1 vecka

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,4

Alla omdömen

(437)

289 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

Excellent service

Excellent service, great product and price and quick delivery. Would definitely use again.

6 juni 2026
Omdöme utan inbjudan
Logotyp för Mint Outdoor

Svar från Mint Outdoor

Dear Customer,

Thank you for your fantastic review. We're so pleased to hear you were happy with our service, the quality of your furniture and the speedy delivery. It means a lot to know you'd choose to shop with MINT again, and we look forward to welcoming you back in the future!

Kind regards,
The MINT Team

Betygsatt 1 av 5 stjärnor

AVOID

My payment to Mint left my bank on 16th March 2026. My furniture was due to arrive 23rd March. It has still not arrived. I have had a further update - arrival w/c 22nd June. No furniture and no update. Two emails unanswered. The phone number does not connect. Panicking now as the order was £799. Am now contacting the bank as I am worried that this has been a scam. AVOID.

29 juni 2026
Omdöme utan inbjudan
Logotyp för Mint Outdoor

Svar från Mint Outdoor

Dear Victoria,
We have requested your contact details via TrustPilot so we can assist you further with this as quickly as possible. As soon as we have that, we'll be able to give you a precise update on your delivery. Please be advised we do not have a phone number. We apologise for the issues you've faced and look forward to resolving them for you as soon as possible.
Kind regards,
The MINT Team

Betygsatt 5 av 5 stjärnor

Will buy from Mint Outdoor again

The order process was easy for a replacement set of furniture covers, and the delivery was fast. The delivery driver was so polite, can’t fault Mint Outdoor and will shop again when we are looking to add to our garden furniture.

29 juni 2026
Omdöme utan inbjudan
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Svar från Mint Outdoor

Dear Anna,

Thank you for your lovely review. We're so pleased to hear that ordering your replacement furniture covers was quick and easy. It's also great to hear our delivery driver made such a positive impression, we'll be sure to pass on your kind comments.

Thank you for choosing MINT again. We look forward to helping you add to your garden furniture collection in the future!

Kind regards,
The MINT Team

Betygsatt 5 av 5 stjärnor

Simple experience to buy online

Simple experience to purchase a garden sofa set. Discounts made the item great value and the quality is great too.
Comfortable and substantial look forward to enjoying it for many years.

11 juni 2026
Omdöme utan inbjudan
Logotyp för Mint Outdoor

Svar från Mint Outdoor

Dear Mark,

Thank you for taking the time to leave us such a great review. It's fantastic to hear that you found the ordering process simple and that you were pleased with the value and quality of your new garden sofa set.

We hope it provides the perfect spot to relax and enjoy your outdoor space for many years to come!

Kind regards,
The MINT Team

Betygsatt 4 av 5 stjärnor

Furniture looks lovely, assembly needs a re think.

This is a review for the Stockholm Chaise Set. £349
The customer service of this company is fantastic. I had to contact them a few times due to delivery issues because of the middle eastern conflict. For obvious reasons things had been delayed but they kept me updated via email. The were also friendly and really helpful with other questions I had, that you answered within a day. The whole ordering has been great, my main problem is I didn't realise it was flat pack furniture. It took 3/4 of a day to assemble 4 pieces of furniture due to an issue like a couple of bolts not lining up with the holes due to the welded corners being bent. So we had to get pliers and try and bend it back to get the bolt and hole to line up. We unfortunately just wasn't able to fully match one of the bolts to the hole. So that bolt and hole in particular isn't fully tightened in place. Thankfully after a lot of work we eventually got all the others lined up and tightened so fingers crossed that one doesn't become an issue. Also the actual tightening of the bolts was incredibly time consuming and fiddly. You haven't got a lot of space to tighten up the bolts and you could only do a 1/4 turn at a time, which was so annoying. You can't use a drill to help and make it quicker because of the tight angles and limited space, so you have to use the Allen key supplied which also was not even fully functional so we had to use our own. Also if you've got a bad back or bad knees I don't recommend it due to all the contorting and kneeling you have to do to get to these things in.
One good thing about it is the cushions are deeply filled and the material is lovely not thin and uncomfy like some are, so very impressed with that. Obviously we didn't pay top price for the set so you get what you pay for and you can tell by the bolts it's just conveyor belt manufacturing. Overall the furniture itself looks lovely and is comfy to sit on when finally assembled. It's just ashame about the time consuming assembly. The company is amazing the 4 star is for how good the customer service is, and how lovely the furniture is after assembly. I just think they need to re think the design. Its a great purchase for people who want lovely garden furniture for a good price, just be prepared for the usual flat pack headache.

27 juni 2026
Omdöme utan inbjudan
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Svar från Mint Outdoor

Dear Andrea,

Thank you for taking the time to share such detailed feedback. We're really pleased to hear you had a positive experience with our customer service team and that you felt kept updated throughout the delivery process. It’s also great to know you’re happy with the quality and comfort of the cushions.

We’re very sorry to hear about the difficulties you experienced during assembly, including the alignment issues and the challenges with the tools provided. That’s certainly not the experience we want for our customers, and your comments have been noted so we can feed this back to our product and quality teams for review.

We really appreciate your honest perspective and we’re glad that overall you feel positively about the service and the finished look of the set. We hope that once fully in place, it continues to serve you well.

Kind regards,
The MINT Team

Betygsatt 5 av 5 stjärnor

Order arrived promptly.

Order arrived promptly and the delivery team were polite and efficient. The furniture is of a high quality and was exactly as described. We would recommend Mint to anyone.

12 juni 2026
Omdöme utan inbjudan
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Svar från Mint Outdoor

Dear Lucinda,

Thank you for your kind review. We're so pleased to hear your order arrived promptly and that our delivery team provided a polite and efficient service.

We really appreciate your recommendation and hope you continue to enjoy your new garden furniture for many years to come.

Kind regards,
The MINT Team

Betygsatt 5 av 5 stjärnor

Absolutely over the moon with both the…

Absolutely over the moon with both the product and the service. It suits our garden beautifully and came earlier than expected. Will be recommending and using again

5 juni 2026
Omdöme utan inbjudan
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Svar från Mint Outdoor

Dear Kelly,

Thank you so much for your lovely review. We're really pleased to hear you're happy with both the product and service and that it arrived earlier than expected.

We really appreciate your recommendation and look forward to hopefully seeing you again in the future!

Kind regards,
The MINT Team

Betygsatt 5 av 5 stjärnor

All Good Delivery Good

25 juni 2026
Omdöme utan inbjudan
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Svar från Mint Outdoor

Dear Terence,

Thank you for your review. We're pleased to hear everything arrived safely and that you were happy with the delivery.

We hope you enjoy your new garden furniture.

Kind regards,
The MINT Team

Betygsatt 5 av 5 stjärnor

Simply brilliant

Simply brilliant. Delivery was next day. Immaculate communication and the furniture has totally transformed our garden. Comfortable and super stylish. And an incredible price. I don’t know how they do it! My neighbours bought a set too!

20 juni 2026
Omdöme utan inbjudan
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Svar från Mint Outdoor

Dear Chloe,

Thank you so much for your fantastic review. We're thrilled to hear you're so happy with your new furniture and that it has transformed your garden- that's our aim!

We really appreciate your recommendation (and your neighbours' too!) and hope you all continue to enjoy your outdoor spaces.

Kind regards,
The MINT Team

Betygsatt 5 av 5 stjärnor

So glad we found Mint!

Having shopped around all over the place trying to find the right garden set at the right price, we finally discovered Mint and were immediately impressed by the choice available and the value.

Ordering was super easy and communication throughout was superb.

The delivery was smooth and everything arrived exactly as described and we really love the quality and comfort!

Will definitely come back to Mint and have already recommended to our friends.

Thanks Mint!

10 juni 2026
Omdöme utan inbjudan
Logotyp för Mint Outdoor

Svar från Mint Outdoor

Dear Nicholas,

Thank you so much for your great review. We're really pleased to hear you were pleased with your experience. It's great to know you're happy with the quality and comfort of your new garden set.

We really appreciate your recommendation and are glad you found us!

Kind regards,
The MINT Team

Betygsatt 1 av 5 stjärnor

I’m writing a review on my experience…

I’m writing a review on my experience thus far and out of frustration. I am usually never one that writes bad reviews but I do so now out of desparation. It is rather bizzare that for a company who has an overwhelming amount of good reviews, that some of us can have such an extremely opposite experience, ie. awful.

I ordered on 23 April. I never received an email within 24 hours as promised on their website, so emailed customer services who replied to apologise. Estimated delivery date was 2-3 weeks between 2-12 May and I ordered the cover separately so that I would receive the set first, in time for the end of May bank holiday, and the cover would come w/c 6 June. 12 May came and went and nothing. I chased an update and was told that there was a shipping delay because of the Strait of Hormuz closure (even though I’ve since seen someone else say they received correspondence to say the sets come from Vietnam which presumably wouldn’t go through Hormuz…). Anyway, 6 June came and went and still nothing, no garden set let alone a cover. I chased an update and made the point that I ordered the sofa set and cover separately, specifically to receive the garden set first (whicj cost more than if bought in a bundle). Mint refunded me the difference, which I thought was great customer service. I was told that the shipment with the set and cover should arrive by 12 June. Heard nothing in the meantime. Chased on 12 June and was told it had arrived and the delivery partner would text me with a delivery date. On 15 June I received an email from Right Road Logistics confirming that they had the goods, they would text through delivery details and would deliver within 5-10 days. Heard nothing. I emailed them and rang them. No response. I went back to Mint Customer Services who apologised and said they would escalate. At this point Mint said that I shouls hear from them with a delivery date within 5-10 days, not be delivered of the goods within that timeframe. Confusing, buying more time maybe? Anyway the timeframe passed on both counts. They said twice that they would “come back by the end of tomorrow with a delivery date”, but it never happened.

I am on week 9 of waiting now and I still don’t have anything to show for £550 I’ve given this company. When I said unless I receive a delivery date I would be requesting a refund Mint said they would escalate to the manager at Right Road Logistics. Still nothing has happened. In the meantime people who have ordered less than a week ago are leaving reviews that their goods arrived within 2 days.

Mint customer services has been responsive and friendly but by now, when more than reasonable time has passed since ordering, the original estimated delivery date has well past, there is so much of “thank you for your patience” I can take. I’ve also noticed Right Road Logistics’ name and address are on Mint webiste, so although they are referred to as “delivery partners”, I do wonder how separate they actually are from Mint, as they give the impression, by referring to them as a “delivery partner”.

I’ve emailed to tell them unless I receive a delivery date by next Friday, I am requesting a full refund on the basis that they are in breach of contract.

Can they just not be bothered to drive to north Wales from Kent maybe? It’s a lovely area… anyway I JUST WANT WHAT I’VE PAID FOR! If I do actually receive my order I will update my review…

27 juni 2026
Omdöme utan inbjudan
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Svar från Mint Outdoor

Dear Llinos,
We are extremely sorry to hear of the disappointing experience you've had. We aim to respond to messages within 24 hours but in particularly busy periods this can be slightly longer. You are correct that our furniture is produced in Vietnam and does not travel directly through the Strait of Hormuz, but the disruption in the region has had a widespread impact on global shipping as a whole, as ships that do take this route have had to re-route and other ships such as those we use have had to make additional stops. Often these changes have been quite last minute which we understand is frustrating and concerning for customers like yourself.

Equally, it has resulted in a large number of shipments arriving at our warehouse simultaneously which has led to some delays with despatching your furniture out to you. Again, we understand that this falls below the standards expected and we are sincerely sorry about this. Your order is a pre-order so we need to wait for the stock to arrive into our warehouse. Customers receiving their orders more promptly will be due to them ordering a product that is already in stock at our warehouse. I can see your order is in our delivery partner's system and they are currently in the process of putting a route together in your area. As soon as the date for this has been set, they will notify you by text message. We are sorry again for the inconvenience this has caused.
Kind regards,
The MINT Team

Betygsatt 5 av 5 stjärnor

Palma suit cover.

Having ordered the Palma rattan suit from another company I have struggled to purchase a suitable cover for 2 years now. I noticed Mints advert in my daily paper and ordered the appropriate cover.
I was kept informed of my order, supplied tracking details with the day and time of delivery which arrived as promised.
In faults whatsoever, cover is perfect for my needs and would recommend Mint to others.

25 juni 2026
Omdöme utan inbjudan
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Svar från Mint Outdoor

Dear David,

Thank you for taking the time to leave us a review. We're really pleased to hear that your order process was smooth and that you were kept well informed throughout, including tracking and delivery updates. It's great to know your cover arrived as promised and is exactly what you needed after such a long search.

We really appreciate your recommendation and hope you continue to enjoy your purchase.

Kind regards,
The MINT Team

Betygsatt 5 av 5 stjärnor

Stockholm Suite

I ordered the Stockholm set on the 18 June, it was delivered 24 June!
The set is so easy build, just one screw wouldn't fix in place, other than that, this is a perfect buy. Ive been outside everyday on this and there is no misshapen cushions.Soo comfy, great quality fabric. Delivery drivers placed the boxes where I was going to build the item. I would definitely recommend Mint Outdoors, from start to finish.

24 juni 2026
Omdöme utan inbjudan
Logotyp för Mint Outdoor

Svar från Mint Outdoor

Dear Deborah,

Thank you for taking the time to leave such a lovely review. We're so pleased to hear your Stockholm set arrived quickly and that you've been enjoying it outside every day since. It's great to know you found it easy to assemble and that you're happy with the comfort and quality of the cushions and fabric.

We also really appreciate your kind comments about our delivery team, we'll be sure to pass that on. Thank you for your recommendation, and we hope you continue to enjoy your new set for many seasons to come!

Kind regards,
The MINT Team

Betygsatt 5 av 5 stjärnor

Ordered a beautiful garden furniture…

Ordered a beautiful garden furniture set from MINT and their communication was excellent. They did not have the original colour I ordered and offered a different one (which was originally more expensive) for the same price so we would get it sooner.
We are really happy with our new furniture and have been enjoying it loads. It looks great and very comfortable.

27 juni 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Great quality and service

Mint Outdoor were very professional and efficient. After ordering there was quick confirmation and email from them to give details of delivery. The garden furniture was fairly easy to assemble and the quality is very good. It looks stylish and is very comfortable. Great value for money too.

16 juni 2026
Omdöme utan inbjudan
Logotyp för Mint Outdoor

Svar från Mint Outdoor

Dear Dominique,

Thank you for taking the time to leave such a great review. We're really pleased to hear you found the ordering process smooth and communication clear throughout and that delivery was well coordinated.

It's great to know you're happy with the quality, style, comfort, and value of your new garden furniture. We hope you have many relaxing moments outdoors in the seasons ahead!

Kind regards,
The MINT Team

Betygsatt 5 av 5 stjärnor

Will definitely order again!

Product was absolutely perfect for what we needed and looks even better in person. I was kept in the loop when there was an issue with delivery due to shipping issues but I spoke with a lovely lady who provided all the information. Super happy and will definitely order from them again

20 maj 2026
Omdöme utan inbjudan
Logotyp för Mint Outdoor

Svar från Mint Outdoor

Dear Evie,

Thank you for your lovely review. We're really pleased to hear the furniture exceeded your expectations.

We also appreciate your understanding around the delivery delay and it's great to know our team were able to keep you updated. We're glad you're happy overall and hope to welcome you back again in the future!

Kind regards,
The MINT Team

Betygsatt 5 av 5 stjärnor

Great customer service

Great customer service and clear communication on when our garden furniture would arrive. The product itself is great. Very pleased with MINT outdoor.

22 juni 2026
Omdöme utan inbjudan
Logotyp för Mint Outdoor

Svar från Mint Outdoor

Dear Jonny,

Thank you for your kind review. We're really pleased to hear you were happy with the communication around your delivery and that the whole process went smoothly for you.

Kind regards,
The MINT Team

Betygsatt 5 av 5 stjärnor

Excellent customer service.delivery…

Excellent customer service.delivery estimate was 5 to 10 days but arrived in 2! Delivery guys very polite and helpful. Excellent product. Very happy 😊

25 juni 2026
Omdöme utan inbjudan
Logotyp för Mint Outdoor

Svar från Mint Outdoor

Dear Claire,

Thank you for your lovely review. We're really pleased to hear your order arrived sooner than expected and that our delivery team were polite and helpful.

We really appreciate you taking the time to share your experience and hope you continue to enjoy your new furniture.

Kind regards,
The MINT Team

Betygsatt 5 av 5 stjärnor

Excellent service from start to…

Excellent service from start to finish.The website was easy to use and delivery was great.

25 juni 2026
Omdöme utan inbjudan
Logotyp för Mint Outdoor

Svar från Mint Outdoor

Dear Keith,

Thank you for your kind review. We're really pleased to hear you found the website easy to use and that your delivery went smoothly. We hope you continue to enjoy your new furniture.

Kind regards,
The MINT Team

Betygsatt 5 av 5 stjärnor

Quality furniture reasonably priced

I ordered a garden furniture set as a gift for family members having seen an advert in a gardening magazine. It was simple to place an order for which I received an immediate confirmation. Delivery was scheduled for 5-10 days and was promptly delivered on schedule. Excellent communication from Mint throughout. Furniture is as advertised, well made and easy to put together. I would definitely recommend this company.

26 juni 2026
Omdöme utan inbjudan
Logotyp för Mint Outdoor

Svar från Mint Outdoor

Thank you for taking the time to leave such a thoughtful review. We're really pleased to hear the ordering process was simple and that you received prompt confirmation and clear communication throughout.

It's great to know that you're happy with the quality and ease of assembly of the furniture. We truly appreciate your recommendation and hope the recipients enjoy it for many seasons to come!

Kind regards,
The MINT Team

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