Midlandvanlines Omdömen 72

My wife received an estimate from Midlandvanlines for our move from Kansas, KS to Nashville, TN. James Lista was our contact person and asked for detailed information about our moving items over the phone. My wife provided a comprehensive list. After confirming the details, James called my wife around 9:00 pm on November 25, 2024, informing her that we needed to pay a deposit of $3,065 to reserve a truck. He emphasized the urgency due to the end-of-year and Christmas season, prompting my wife to immediately pay the deposit by photo check.
During the estimation process, James focused solely on the detailed item list and quantities. He sent us a document for signature, which we reviewed without noticing the total estimated volume of 1,127 CuFT. Trusting the moving company's experience, we assumed this volume was accurate and signed the document.
On December 7, 2024, just five days before our pick-up date, Gary Parker, who claimed to be James Lista’s boss, called to discuss the inventory list. He stated that the estimated volume of our moving items was significantly lower than normal for our 5,000 sqft house and asked us to pay almost three times the contract amount. Despite our assertion that the volume was calculated by James Lista, Gary repeatedly pointed out that we had signed off on the 1,127 CuFT estimate.
Feeling upset, we requested a refund, but Gary insisted that refunds could only be issued if we cancelled the move seven days before the pick-up date. Since he had called us just five days prior, cancelling was not an option, which made it seem like a planned fraud. Unable to reach James Lista, we contacted Midlandvanlines' customer service. Gary called us back, stating that contacting customer service was pointless as he was the sole decision-maker in the company.
On moving day, December 12, 2024, the moving truck arrived at 1:00 pm. The movers checked all our items against the list and demanded we pay three times the original contract amount, threatening to leave if we didn't comply. This turned our moving day into a nightmare.
My wife and I felt this was a pre-planned fraud. We suspect that James Lista might not be a real person and that Gary Parker could be acting both roles. Their business model seems to involve: 1) proposing a low price with a virtual name, 2) getting the shipper to sign the contract and to pay the deposit, 3) contacting the shipper after the cancel grace period to demand a higher price, and 4) keeping the deposit without providing moving services if the shipper doesn’t agree to pay more.
We WILL take LEGAL ACTION to recover the deposit, and any financial losses incurred if refunding and proper compensation is not made shortly.

Committed fraud. Sales rep lied and now company will not refund deposit. Stay away from this company!!

DO NOT USE THIS COMPANY!! If I could give zero stars, I would. I was given incorrect information from the beginning of this process in June, all the way to the very end in November. This company is completely incompetent in doing anything correctly.

This entire thing was a headache. I could rarely get ahold of people. I dealt with Caleb, Gary, Thalia, and Frank. It would take multiple calls, emails, and texts to each person to even get a response days later.

Eli, the foreman was nasty and aggressive when he arrived. He added $1k onto my price with cubic feet AND packing supplies which I had already provided. When I spoke with Frank at customer service to see why it was so much he kept talking over me rudely and repeating to me to read my contract and the fine print. He also kept asking me why I signed if I didn’t understand correctly.

Eli asked me when I want the items to arrive. I said Friday 11/8, but then I also mentioned how I thought it takes up to 14 days. He said “No, I will get it there on this date.” When Friday came, I called customer service and was advised my items were in storage until 11/8 and how it takes 14 days from that date to arrive. I asked why I was told something else and he had nothing to say.

When we finally got our items, we were charged an extra $16, even though we already paid during the first pickup. I understand it’s only $16, but it’s principle that this company will take and take and take any chance they get. They didn’t communicate it was already handled with Eli. The driver wouldn’t start until we paid it and no one from midland vans was answering numerous phone call attempts.

Moving is stressful to begin with, and moving out of state is even worse. I highly recommend you do NOT use Midland Van Lines, it’s a complete crock, ran by crooks. They aren’t a moving company-they are a broker who sub out to others drivers, they do not own their own vans or have their own truck drivers. They claim they aren’t brokers, but they 100% are. Save the time and money and do yourself a huge favor and use another company!

After my mom passed away I had to move her things from her house in Dallas to my place in Phoenix It was an emotional time but Midland Van lines was incredibly kind and professional throughout the process. they treated my mom's belongings with such care packing everything securely and being respectful during the move.

Midland van lines is a crap company it's a scam don't trust this company'/.

MIDLAND VAN LINES COMPANY IS A VERY BAD COMPANY. They defrauded me of $16000 and did not properly shift my belongings it is better to avoid them under no circumstances should anyone work with them giving them 1 star is even to much for them.

AVOID MIDLAND VAN LINES AT ALL COSTS! We have an attorney, contacted the Attorney General's Office, and filed a complaint with FMCSA/BBB. A $16,500 move became a $34,500 move with wire transfers, Zelle/Venmo payments to Russian bank accounts. Derek from Midland offered a contract for $16,500 (partial pack move). Midland Van Lines is not your mover. They broker vendors to negate ownership of their failures. Two days before our move, Midland requests full assessment of our items to assure the right size truck. We are told our contracted quote of $16,500 was incorrect. We owe $26,500. We paid it. On moving day, Deluxe Express (vendor) arrives. They refuse to honor the partial pack as contracted for. We owe them $2500 via wire transfer for service. Upon completion, they inform us, "if we want our belongings to arrive safely and on time, we owe a 20% tip, $2500, to them via Zelle. Two days before arrival at our new home, our driver from AJ Express Inc (vendor) calls. They will not be able to get their truck in our driveway. We owe them $2500 for delivery via wire transfer. If we do not pay the $2500, we must unload their truck & move our belongings ourselves. The night before delivery AJ Express Inc demands full payment via Zelle. They arrive at our home and demand $2500 to unload our belongings off their truck. Our items are damaged / broken. Devastating.
Midland Van Lines uses Carrier Global Inc to transport cars. A man arrives to pick up our truck with his own Ford Explorer and Home Depot trailer. His wife communicates with us, angrily, when we ask for written documentation of transport. They refuse. They deliver our vehicle at midnight and were aggressive when we were not available. Midland/Carrier offered no help. All payments were made to the personal Venmo of the wife of driver. Rapid Auto Group LLC transports my Lexus SUV. My Lexus is lost with no communication from the driver or Carrier Global. We are filing a police report to report my Lexus as stolen.

We recently just moved and the Midland Van Lines crew did an outstanding job with our items! They were stellar they arrived on time ready to go and had all the tools and supplies needed to do the job properly.