Midlandvanlines Omdömen 72

I did not find the Midland "MO" to be any different than the discount brokers that I avoided. The day they loaded the truck I needed to pay $350 for tape to secure protective blankets. Regardless of the fact I was told by "sales" that I would only pay for volume shipped there were no provisions or means to collect for the smaller shipment. My original driver agreed to a volume of 85 cuft ($550) less than the estimate but despite my repeated efforts there was no credit.
I had reviewed my address and location on google earth with "sales" and was told that delivery should be no problem. 2 days before delivery I was told it would cost an additional $500 for a shuttle because they could not access with their 80' tractor and trailer. Seriously, how many residential locations can they access with an 80' rig.
Access to administration was impossible once pickup was completed.
Stay away!!!

Damaged art, broken lamps, broken glass ware, lost ladders, lost step stools, $2500 crystal vase destroyed - terrible subcontractor - Midland lied about doing the move themselves - full claim submitted including damages to furniture - insurance offered $200

⭐️ Review of Midland Van Lines – Extremely Disappointing Experience
My experience with Midland Van Lines was nothing short of stressful, misleading, and incredibly disappointing. From the very beginning, major details were not explained to me—specifically the insurance options. I was never told there were two types of insurance available, nor given the chance to choose. As a result, I was signed up for the lower-coverage option, which has left me with little recourse for the extensive damage that occurred.
The original estimate changed four different times, each one increasing the price. After we paid a down payment, I was shocked to learn that they would not load my items onto the truck until the full balance—now nearly four times the original estimate—was paid. This put me under extreme financial pressure and even forced me to extend my move-out date for my apartment, costing me additional days of rent.
I was told my belongings would arrive within 10 days. Not only did they fail to meet that timeline, but Midland Van Lines held my items for nearly a month, in the Florida heat, with zero communication. Every time I called for an update, I received the same dismissive response: “I can’t give you an ETA on an ETA.” No one could tell me where my things were or when they would arrive.
When my items finally showed up—with no prior notice, while I was still in bed—the condition was heartbreaking. Many boxes, including those clearly labeled “fragile,” were crushed. Plastic containers were melted, warped, or cracked. Several pieces of furniture arrived chipped or damaged. A significant number of items were broken beyond repair. I had specifically instructed them on how to pack my artwork to avoid damage to priceless pieces, and those requests were ignored.
The entire process felt unprofessional, careless, and at times like outright bullying—especially the sudden rate increases and refusal to release my items until I paid in full.
I would strongly caution anyone considering Midland Van Lines. The lack of transparency, the absence of customer service, and the severe mishandling of my belongings made this one of the worst moving experiences I’ve ever had.

Mr. Thomas Sequra a sales representative for Midland Vanlines is a very kind, con-artist who will manipulate you into using their services. He was dishonest about the move of our goods. Please, Please never use Midland to move anything. They keep your belongings for however long it benefits them and never communicate where your belongings are. However, once they do they've already accrued multiple storage charges on yo. It's their scheme!!

They are the scum of the earth! Dirty company, very dirty people! Jaxon I know you out there. Avoid at all costs!

If there was a rating lower than 1 star, that's exactly what this company would get! My advice is AVOID (run!) this company like the plague! Don't believe their advertising claims about being a top rated company! Take time to do your homework and read comments about the disastrous experience many have had with Midland Vanlines. By the time we figured it out, it was too late. Once they have your money, and the driver shows up, everything from the company side goes dark; no phone calls(after claims of being 'professional' and communicative), they don't answer texts, emails and don't return calls.
There is NO level of customer service and the employees I spoke to after our shipment was 'on the road' would not provide ANY information and became surly and spoke to me like I was in the wrong. I obviously called them too many times, inquiring about the location of our things WEEKS after being picked up, because if they answered my phone call, again WEEKS after picking up our things, they would not provide the location of the moving truck.

Our move was from Payson, Utah to Florida. We later found out that our shipment was offloaded into a warehouse in Salt Lake City, and sat there from October 5th until October 31st.

Our move has been an absolute nightmare from the day a CONTRACTED driver arrived at our home to begin loading our household and personal items. Despite assurances from the company that they would send a truck and crew sufficient to transport everything, and despite my conducting a Facetime video walkthrough of our home to give the company a visual of everything(backed up by additional photos I sent), the first thing the driver said was that we had too much stuff and we would either have to pay for an additional truck or leave some things behind! The driver, who was CONTRACTED, had no idea what assurances we had been given and he at least tried to help us as best he could.

Bottom line, our moving costs were almost DOUBLE the amount we were originally quoted and if I tried to challenge their costs, I(the customer) was told we had too much stuff and I did not understand how these things work with shipments. DO NOT use Midland Vanlines. We are senior citizens and our family and many friends have followed this saga! We will continue to warn everyone we can about their inept and customer-UNFRIENDLY business practices.

Midland Van Lines delayed my delivery and barely responded to my messages. Very poor experience!

Hello,

Please do not use this service. They stole quite a few items and they will upcharge you every step of the way. I got harassed by the driver at delivery (which was two weeks late) and a lot of my items were broken. Even though their website says they are BBB rated they are not. Please don’t fall victim to this like I did. I ended up paying 3x the amount I was quoted because they will actually hold things hostage and can make up prices. Sadly the contracts are vague and there’s not much you can do about this

If I could give them a 0 I would. The quotes changes after to give them the down payment and that would be okay if they notified you of that change.. They were 10 days late for delivery. When the picked up our load they had no idea they were supposed to pack it up and load it. We contracted for a full service move. We were told that remaining balance after several payments was $1,436 upon delivery the balance was 3,880. Extremely unscrupulous business practices.

DO NOT USE MIDLAND VAN LINES.
I was completely taken advantage of and scammed by this company. I booked a move for one 3-piece sofa and three glass cabinets. I gave exact dimensions and weights to James Listen, who quoted me $2,814.44 and promised to be there “every step of the way.” That changed the moment I paid the deposit.
We agreed the furniture would be picked up between 3/28–3/30. On 3/28, James called and said it might not happen until 4/1. I followed up that afternoon—no response. On 3/29, I spoke with customer service who said they’d reach out to James and call me back. They didn’t. Finally on 3/30, Leo called to verify the order and set a pickup for 3/31. Still not what we agreed to, but better than 4/1. The crew showed up late, but they came.
Then came the scam: after pickup, Leo called and said James hadn’t quoted enough cubic feet, and now I owed $4,881.44—an increase of $2,067. This is how they get you. Their scam is simple: they ask for your item dimensions, convert them to cubic feet, and put that number in the contract. Then after pickup, they tell you your quote didn’t include enough space, so you owe more. Even though I gave the exact measurements, I was told James only quoted us for 300 cubic feet, and our items took up “more.” As a first-time shipper, I didn’t even think to double-check the contract for cubic feet. I assumed James did his job.
When I asked to speak with James, I was told by Sandra and Joe that he was on vacation. I explained the situation and said I was happy to wait for James to return. Joe said he’d check with his manager—then Leo called again. I told Leo the problem started with James, not him, and I just wanted to speak to the person who booked this and put down the wrong info. Leo got increasingly aggressive and said unless I paid, my items wouldn’t be delivered.
They held our belongings hostage and left us no choice but to pay the second installment of $1,851.40 on 4/5. I asked for the name, license, and number of the delivery driver—Leo laughed and refused. At this point, I realized I was dealing with a well-practiced scam operation.
I called Frank in customer care on 4/7 to confirm the payment had gone through. He verified it had, but said the items weren’t in transit and couldn’t give me an ETA. I reminded him James promised delivery 3–5 days after pickup. Frank said he’d confirm and get back to me—he never did.
On 4/12, Christian called to confirm the address and schedule delivery for the next morning—despite promising 24 hours’ notice. We pushed it to 4/14 at 8am. Delivery happened, but one glass cabinet arrived damaged. At least Christian confirmed the final payment amount—$1,717.55—in advance, the only thing that was accurate in this whole process.
So what started as a $2,814.44 quote ended with a $4,881.44 bill—$2,067 more than agreed, thanks to deceptive tactics, poor communication, and threats.
Everyone I dealt with—James, Leo, Sandra, Joe, Frank, and Christian—played a role in the bait-and-switch. They act helpful until you question the charges, then pressure you with threats of non-delivery.
The good reviews? Likely fake or buried. Their entire scam is built around quoting low, underestimating cubic feet, and forcing you to pay once your items are on their truck.
Avoid Midland Van Lines at all costs. They are dishonest, manipulative, and not to be trusted.

LEARN FROM MY MISTAKES!!!! MIDLAND WAS THE WORST DECISION OF MY LIFE!!!

Hindsight is 20-20, but I see now how Midland works. The sales staff, I call the "smoozers", are very good, they will suck you in. But once the move starts everything is contracted to far less than competent people. The movers that came were fighting and the lead mover call the police on one of his guys, five police cars outside my building. But that's a whole other saga. After they drove off I said "God knows if I'll ever see my stuff again" and its turning out to be true. They bumped up my moving cost from $3800 to $5700, claiming it needed more cubic footage though it was the same inventory as when I first spoke with the "smoozer". They picked up on my Seattle to Miami move on Aug 16 it is now September 23. Midland people are beyond "indifferent" to my phone calls and trying to find out some information.

At the end of the day, this is all on me, because I should have vetted the company better, and I had the opportunity to cancel the move and send them home and move via Pods Moving and Storage.

My advice to people moving is:

1. Go with a company that will do a video inventory of all you belongings and a finalized and agreed upon charge for a specific cubic footage of property that can't be changed As sure as I'm sitting here, Midland movers will come and almost double your price when they get to your home.

2. Don't do business with a company like Midland who will give you a 3-4 day window of when they will pick up your property (as opposed to an exact date), because they are simply having contracted, sub-par workers come pick up whenever they get there. In my situation, I couldn't even reserve the elevator because I had no idea when they would get there.

3. Read the 1 star reviews, not the 5 star reviews. These 1-Star people are not joking and are not lying. I work in Information technology, and I'm certain the 5-Star reviews are fake.

4. Understand that once they get your belongings, they don't get shipped straight to you, they get taken to a warehouse and will just sit there until a contractor for your destination picks them up and delivers, seems like that contractor will pick them up whenever they feel like it, I get the impression many sub-par contracting firms pick up stuff from warehouse and deliver when and how it works for them. So there is not a definite time, coordination or anything, about who will deliver to you. At this point, it is a 3rd party company that "might" deliver when they can get to it, and Midland doesn't care at this point, they got their money. I don't think, once your property gets to storage, Midland even knows where your stuff is, nor do they care.

5. There will be no definite delivery date. They will fool you by saying your, "first available date" for you will assume that is the delivery date, but there is no way to know when the exact date of delivery will be, because there is no exact date, and by this time, Midland could care less. I'm living through this myself because after 1.5 months, still no word on my belongings.

5. Expect them to rifle through you boxes and take what they want. That hasn't happened to me, because I haven't got my stuff yet, but dozens upon dozens say it happened to them. I have a list of all my items, and if many things are broken on missing, I'm putting a stop payment on that final installment check, as God is my witness.

6. The first person you talk to, is SKILLED and sucking you in and thinking this is the greatest moving company in the world. I by nature don't trust people like that, but I still "got got" as they say.

7. I think the reason Midland jacks up the price, almost doubling it, upon pickup is they wanna get all the initial money the planned to get. After that, you're on your own. They could care less at that point if you get your belongings or not.

8. I've actually never encountered a phone staff who was so blatantly disrespectful and rude. Incomprehensible how a company allows its customer service to act like that. I know we live in a cruel world, but I still can't comprehend how human beings act like this.

9. If you can, which I should have did, go with a company called Pods Moving and Storage. You can load your own stuff, if that is feasible for you, they come on a specific date so you can reserve your apartment elevator. That might not work for everybody, but that was my backup and I didn't take it, which I'm still regretting.

10. If moving, don't try to choose a company at the last minute, do your homework, but even that's kinda hard because of all the fake reviews and such. Word of mouth referrals to a good company is best.

11. Midland is a SCAM, I'm telling you, if you work with this company and it is a seamless and perfect move, then I congratulate you, but I'm betting your experience will mimic mine and the other 1 star reviews.

....good luck!!!!

IF I COULD GIVE ZERO STARS I WOULD.
I write this review with a broken heart, disappointed, angry and appalled as the services I paid close to $10k was done with no regard for the well being of my items, I have never experienced a move so horrible. Many of my items were broken, A valuable painting gifted to me is missing along with several dresses (and a Moshions sweatshirt) made of african garms, my $3k beige couch is soiled, the floors and hardwood steps in my newly built home are deeply scratched, some of my tote bags have been damaged by water, and to make matters worse, I had to deal with an unprofessional moving company that gave me less than 24 hours notice regarding when she would be delivering my items. I also had to witness the lead mover argue with her team about payment and furniture assembly responsibilities.

I filed an insurance claim as instructed and they had the audacity to offer me $75 for:

A Broken Coffee table
Broken bookshelves (2)
Broken File cabinet
Broken Massage chair
Soiled Sofa
Broken Lamps (2)
Missing Box of african dresses and Moshions sweatshirt
Missing Nelson Makamo Art piece
Broken Candle Tray
Broken Mug (2)
Broken Vase
Broken ceramic Heart art piece
Broken Senegal wooden statues (2)
Broken wooden Dresser draw
Chipped wooden steps (4)
Broken William Sonoma large plates (4)
Broken plates Medium (2)
Broken William Sonoma small plates (3)
Broken Wine Glasses (6)
Broken Tiffany Champagne flutes (2)
Broken Bowls (3)
Soiled tote bags from water damage 1 Red Coach bag, 1 tweed beach bag
Missing paper towel (costco pack), Broom/dustpan and clorox wipes (Costco).

STAY AWAY, DO NOT GIVE THEM YOUR BUSINESS!!!!

If I could give 0 stars I would.

I moved from Idaho to Tennessee on August 12th. Same day Midland Van Lines (mind you one of the top-rated moving companies in the country) picked up my things. It's currently day 34, 21 business days, and my things are in an undisclosed location in the United States.

Over the past 10 days, we have talked to 9 people including 2 supervisors who can not give us an answer. All 9 of them promised a return call and not one of them called us. I am on day 34 in an otherwise empty apartment except for my air mattress and laptop.

ATTENTION PARENTS!! If you are sending your child across the country, do not hire this company. Rent a U-Haul, or put your things in a Radio Flyer and pull them it will be faster.

We’re on day 35. My things have been sitting in a storage unit in UTAH since August 12th. Mind you this is 3 hours away from my hometown. They also don't have a driver scheduled to deliver my things and they never have.

Everything went wrong. It was a shakedown from the salesperson to the cancelled delivery. I was quoted a fee of $2500 on May 15, 2025 to send some furniture in addition to my baby grand piano. When the truck showed up 2 days late, they said they need to get a different truck. From Sacramento. I live on the coast. They then inform after loading up my furniture, that an additional $3500 is needed. At this point, what can I do. I write the check. They promised that it would be no more than 2-3 weeks.
After 2 1/2 weeks pass, I left several voicemails before someone from Midland got back to me, and assured me that the shipment would be done asap.
Another 2 weeks pass, and nothing from Midland. I call again several times without a call back. I texted that I feel that a theft had occurred and will be contacting the police.
Midland called me right away apologizing for the delay, and the people who were handling my shipment are no longer with the company. They assured me that the furniture was in a storage facility in Sacramento and that it will be sent asap.
Another several weeks pass and I tell them by phone and text that I will seek legal redress, and penalties.
Someone new contacted me with the same story again about the previous people, who are no longer with the company.
Back and forth over the next few months until I said that I will see you in court.
Now they tell me in early Sept. 2025, that the furniture is on the road and will give me updates.
The delivery is/was to my son in Omaha.
Today, 9-16-2025 the driver calls and informs that there is a balance remaining of $1300. I tried to explain how Midland has been violating the agreed upon fee and delivery time and that I was assured by the dispatcher that there would no longer be any charges. So he had someone from dispatch call me to demand more money.
Finally, they said if I don't pay, they will place the furniture in storage and charge me more money.
I cannot wait to see these characters in court.

I just moved cross country from Philadelphia to Colorado. Looked for moving companies this past winter to try and prepare and maybe get a better rate. Contacted Midland van lines after a few google searches and reading websites and the customer service/sales person I talked to was great. He was very responsive and flexible and explained that because I booked in February, I’d get a discounted rate. A few days later I had a phone call for about 30 min. Where I went over all the inventory they should expect to pick up and move to calculate approximate square footage. I always oversell how much I have because I know boxes and things add up so I hold them in detail every piece of furniture from my 1-bedroom house and they quoted me around 8,000. I thought this is expensive but it’s cross country and for the ease of not having to transport all my things and drive a big truck on the highway it seemed necessary.
2 more phone calls confirmed the inventory and estimate.

Day of the move They loaded the truck and found that the space needed was roughly 50% more than originally quoted moving the sum to over $12000. But at this point it was either pay the extra $4000 or lose the $3500 deposit I had paid.

I left on Thursday and arrived on Saturday and then the communication was almost non-existent. someone called me 14 days later telling me that they’d be there in a few days.

then they asked me if an 18 wheeler would fit in my lot and I said i don’t know and warned them of a sharp turn to get into the lot.

3 days later (3rd Sunday after the move) they arrive with an 18 wheeler and say that because it can’t fit in the lot, I have two options:

1. ⁠Go myself to rent a smaller U-Haul/truck and they will load things onto it, but then I have to drive it to my apartment and unload everything myself (I am not strong enough to move my furniture by myself) or
2. ⁠Pay $1200 for them to go rent a smaller truck and shuttle the stuff for me from the 18 wheeler to my apartment.

So the original total of $8000 is now $13000.

Last kicker and most devastating is that I’m a jeweler and the only box missing was the one with all my jewelry and metal work from the last decade. Easily over $35,000 in value and they couldn’t help at all. Just told me to file a police report.

My move with Midland Van Lines was a nightmare from start to finish:

Bait-and-switch estimate: The quoted price more than doubled on moving day.

Breach of contract: I paid $4,200 for six custom crates for artwork; they brought only two, both the wrong size.

Unqualified labor: They used day laborers who took 18 hours straight to pack and load my home.

Coercion at delivery: They refused to unload unless I wired the full inflated balance, including charges for services never delivered.

This company relies on deception and intimidation. Consumers deserve to be warned: do not trust Midland Van Lines with your belongings.

My experience with this moving company was nothing short of a nightmare, revealing a blatant scam and utter incompetence. From the outset, they demonstrated a complete lack of professionalism and respect for their clients. They arrived nearly four hours late without any prior notice or updates, showcasing their disregard for punctuality and customer time. This delay was just the beginning of a series of failures that exposed their true nature as a low-rate, untrustworthy broker rather than a legitimate moving service. The site foreman, Sean, sat in his car for hours without any effort to manage the move or communicate with the clients, while the contracted packers lacked basic tools, had limited boxes, and ran out of wrapping paper within just two hours. This level of disorganization and poor planning caused significant frustration among the workers, with some even threatening to abandon the job altogether. Such behavior underscores their inability to handle a professional move and their blatant neglect of customer needs. When contacted, the company's representative, Gary, who claimed to be the Director of Quality Assurance, offered empty promises of improvement that never materialized. The conflicting information about the storage location of belongings—one from the foreman and another from the main office—further demonstrated their dishonesty and lack of coordination. It became evident that this company was a scam, preying on unsuspecting customers with false assurances and substandard service. The truck provided was equally inadequate, equipped with only two straps and no support bars or bunking capabilities, risking damage to belongings and safety. Such negligence should warrant investigation by the FMCSA, as their practices clearly violate safety standards. I do plan to file a formal complaint at protectmymove.gov, urging others to do the same. This company’s customer service is a facade designed to deceive and lure victims into their trap. Representatives like James Listen and Sandra are part of this scam, offering false promises to keep victims engaged until the inevitable disappointment. The entire operation is a wolf in sheep’s clothing, preying on vulnerable customers and exploiting their trust. In conclusion, this experience highlights the importance of thorough research and skepticism when dealing with moving companies. Falling for their scam resulted in a complete loss of trust, financial waste, and emotional distress. Customers must be vigilant, read reviews, and avoid companies like Midland Van Lines at all costs. Their deceptive practices and lack of accountability make them unfit to operate within the industry, and they should be shut down to prevent further victimization.

This is a BROKER. They will sell out your business to haphazard "movers" and also leave your items in storage for weeks. We had the worst experience with Midland. The initial quote was $7k which seemed right for an elderly couple moving 700 miles to a small two bedroom. Oh, and we did all the packing. They did NO packing. A couple of weeks later, they ballooned to $14,000 and by the time of delivery, the cost was over $20,000. Worse they COMPLETELY TRASHED my mother's items. Boxes totally broken down. Innumerable items broken. And 2 matching dining room chairs TOTALLY GONE. They also sold her a bill of goods on the first call (like so many here mentioned) and told her she could have her "exact dates" because of a recent cancellation. They completely abuse seniors and then respond with "well you signed the contract, so...." I am absolutely CONVINCED the good reviews on here are BS and staged to off set all of the 1 star reviews. We are reporting to the BBB and two State Attorney's General (Illinois and Maryland). DO NOT USE THIS COMPANY

TOTAL DECEPTION- UNETHICAL - UNPROFESSIONAL- PRACTICES and LIARS! Given a “Binding estimate” after sending images of our items that we have already packed and in 2 storage units with dimensions of width depth and height! Jaxon, the rep, took my photos to his “supervisor” to make sure the “binding estimate” would be accurate and that unless I added anything other than my photos- I could rest assured there would be NO additional charges ( proof through text thread that company has!)Paid my deposit and then had a hard time getting anyone to call me right up to 3 days before move was supposed to take place. Finally Gary ( manages coordination) called and started talking about extra fees etc! Come to find out I was only quoted for 1000 cubit feet of space (10x10x10) even though I sent images WITH all the sizes of two storage units ( one that was 10x15 and one that was 10x10!!!!))with everything already stored in them! I was duped and deceived!!! I was only quoted for HALF of my load! Gary stated clearly that the quote did NOT cover what I had and so I would pay additional charges. I sent all images and read text thread to him. After realizing I had been lied to and misled - I told him he owed me my deposit back because clearly (as Gary could see and acknowledged) nothing added up! Still- he would not refund my deposit and they kept my 3400.00!!!! With all the absolute proof of incompetence and deception- they STILL would not return my money and in no way was I going to continue with them with no way of knowing what the actual charges would look like and because of the way I was treated! THESE PEOPLE SHOULD NOT BE ABLE TO OPERATE ! Beware! I pray this doesn’t happen to others!

I am currently in the middle of a move from Los Angeles to Denver and I can not stress enough, do not use this company. They have had out stuff for over 4 weeks and we still have not received it. We call daily and they have no update, no one will return our calls.

From the bottom of my heart, PLEASE DO NOT USE Midland Van lines.