Brilliant. A slight delay with delivery, only to be expected directly following the Christmas holidays but Trisha kept me informed of progress daily. When they confirmed the delivery date and time it... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
What a great company - super speedy and they take great care in packing up customer orders to ensure they are delivered in perfect condition. So refreshing these days....a company that understands w... Se mer
Företaget har svarat
Easy ordering process. The boards I wanted were not in stock but Angel in customer services kept me informed wrt to timings and delivery. They were delivered in the quoted time slot by very friendly d... Se mer
Företaget har svarat
Ordered an oak veneered MDF slab for use as a boot room bench. It was cut perfectly and slotted into place. Communications was good and even though there were a couple of false starts with the delive... Se mer
Företaget har svarat
Företagsinformation
Om MDF Direct
Skrivet av företaget
MDF cut to size and delivered fast throughout England and Wales.
MDF Direct have quickly become one of the UK’s leading suppliers of MDF cut to size. We recognised the difficulty often faced when trying to get MDF cut to size and delivered fast throughout the UK and we sought to make it as easy as possible.
Why use an MDF Cut To Size Service?
Our service will save you time, free you from exposure to dust and give you a high level of accuracy in sizes. In addition, you only pay for what you need.
We look forward to assisting you!
SHOP NOW
Kontaktuppgifter
Unit 11, Great Western Industrial Park, UB2 4SD, London, Storbritannien
- 0208 609 1853
- enquiry@mdfdirect.co.uk
- mdfdirect.co.uk
4,6
Utmärkt
4 tn omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
AVOID
This is an absolutely shocking company.
Do not buy into their disingenuous blurb on the website about honesty, delivery timelines etc. It's all lies.
Avoid.
You have been warned.
16 december 2025
Omdöme utan inbjudan
Svar från MDF Direct
Hi Jj,
We’re sorry to read this and regret that your experience did not reflect the standards we set for ourselves. We understand your frustration and take these concerns seriously.
We would welcome the opportunity to review what went wrong and address this properly. Could you please provide the order number to our email at enquiry@mdfdirect.co.uk so we will be able to further investigate and check on this, please?
Many thanks,
Tracy
MDF Direct
Customer Service
I have no idea where my order is
I have no idea where my order is. It has been weeks since I ordered it, I get random messages telling me it might be ready and then they don’t say anything else. It was meant to arrive today but nothing has an no phonecall from the delivery driver. I am beginning to think I have been scammed! I’ve asked for a refund.
Update- I had some random man call me
Asking if I’d be home in the hour for the delivery, I said yes, he couldn’t understand me apparently and then started saying “well its quite late so I will try”, this did not go down well with me, but he did not arrive. It is the most random situation I have ever dealt with after trying to buy something.
Do not use this company.
11 december 2025
Omdöme utan inbjudan
Svar från MDF Direct
Hi Penny,
We’re genuinely sorry for the confusion and frustration caused. The lack of clear communication and the inconsistent delivery contact you experienced is unacceptable and not reflective of how we operate.
We understand why this situation has caused concern and apologise for the distress it created. One of my colleagues will urgently review what happened and resolve this properly, and will contact you about this as soon as possible.
Many thanks,
Tracy
MDF Direct
Customer Service
Another minus 1 star review.
Another minus 1 star review for a company who claim '4-5 business days for delivery' 7 working days after placing my order its still not processed. Emails promising to treat urgently and also to update me fail time and time again
2 december 2025
Omdöme utan inbjudan
Svar från MDF Direct
Hi Mark,
We sincerely apologise for the delay in processing your order and for the lack of timely updates. This falls short of our stated delivery timeframe and the level of service we aim to provide. We will investigate the cause of this issue and take appropriate steps to ensure it does not happen again.
Our records indicate that the order has already been delivered, and we hope everything arrived in good condition.
Many thanks,
Tracy
MDF Direct
Plywood sheets pre-cut
Ordered 4 sheets of plywood, measurements spot on with no splits in the wood etc. Kept up to date on the progress throughout which was nice. Delivered quickly and when said they would. I would defiantly recommend to others and I would use this company again if required.
28 november 2025
Omdöme utan inbjudan
Svar från MDF Direct
Hi Mark,
Thank you for the great feedback! We’re really pleased to hear the plywood arrived in perfect condition, cut accurately, and delivered as promised. We appreciate the recommendation and would be happy to help again anytime!
Many thanks,
Tracy
MDF Direct
Customer Service
I’ve used MDF Direct various times…
I’ve used MDF Direct various times before as their prices are always competitive and quick delivery. I recently had a couple of orders with quite a delay on one of them (due to supplier issues), however Angel kept me updated constantly despite the hiccups.
I had emails, texts and phone calls to keep me in the loop and let me know what was happening. When you ask a question you genuinely feel like it gets listened to and that there's effort to remedy too.
It’s really refreshing to experience that level of customer support with people who genuinely care and want you to be happy. All too often now companies seem to not really care or even listen to you.
So I’ll definitely be continuing to use these guys!
27 november 2025
Omdöme utan inbjudan
Svar från MDF Direct
Hi James,
Thank you so much for your kind words and for continuing to choose us — we really appreciate it. We’re sorry again for the delay on your recent order, but we’re glad Angel was able to keep you fully updated throughout. We always aim to provide genuine, attentive support, and it means a lot to hear that this came through. Thanks again for your trust — we look forward to working with you on your future projects!
Many thanks,
Tracy
MDF Direct
Customer Service
Delivery times not acceptable
Delivery times not acceptable, they tell you when they are going to deliver, you decline then shortage of staff so no delivery 2-3 days in shipping acceptable but not a week later with no end date of delivery in sight
27 november 2025
Omdöme utan inbjudan
Svar från MDF Direct
We’re sorry for the frustration caused by the delivery delays and communication issues. We’ve recently updated our delivery timeframe to 4–5 business days to give a more accurate expectation and avoid situations like this. Could you please provide us with the order number so we will be able to sort it out, please?
Many thanks,
Tracy
MDF Direct
Customer Service
A little disappointed by mdf direct.
A little disappointed by mdf direct.
Maybe its more geared towards people wanted a couple of shelves. But it didnt work out so well for me. First they dont have a cut template on their website so I sent an excel. Sadly there was a mistake which I only picked when they sent the template.
Really nothing big they just put one unit for a cut when the Excel had two. But it took absolutely ages to get corrected as it wast picked up from my first email then I had to approve many times with various operators and unlikely to get this order in time.
26 november 2025
Omdöme utan inbjudan
Svar från MDF Direct
Hi Jos,
We’re sorry to hear about your experience and the delay in getting your cutting list corrected — that certainly shouldn’t have taken so long. We appreciate you pointing this out and will review our process to prevent repeated approvals and missed details in the future. If you’d like, our team can reach out directly to help ensure everything is finalised and delivered as quickly as possible.
Many thanks,
Tracy
MDF Direct
Customer Service
Unacceptable Delay: Delivery Times Cannot Be Trusted
I am extremely disappointed with this company. I ordered an item with the expectation that it would arrive within the promised 2–3 working days—the maximum timeframe meant I should have received it by Friday. I planned a project for the weekend, relying on this delivery, yet here I am a week later without the item or even an estimated delivery date.
My plans are now completely ruined, and all the excitement has turned into frustration. The company’s delivery times are absolutely not reliable, and there has been a complete lack of communication or responsibility. I feel let down and ignored—as a customer, I needed clarity and punctuality, not endless waiting and uncertainty. I hope others don’t make the same mistake of trusting these empty promises.
update on 26/11/2025:
I was keep chasing them for last 3 days... EVERY DAY - no item, no EDT!!
update on 27/11/2025
Day after posting review I was contacted by them and delivery was made same day, product is good quality therefore I am increasing score to 3*
Still, if you need speedy delivery go somewhere else
24 november 2025
Omdöme utan inbjudan
Svar från MDF Direct
Hi Krystian,
We’re very sorry to hear about your experience, and we sincerely apologise for the delays and lack of clear communication — this isn’t the level of service we aim to provide. Your order should never have gone this long without an update, and we understand how frustrating this has been, especially with your project relying on timely delivery. It shows that it's now out for delivery today.
Thank you for bringing this to our attention, and again, our apologies for the inconvenience caused.
Many thanks,
Tracy
MDF Direct
Customer Service
Poor Customer service, poor delivery times, incorrect delivery
As a trade customer I have used MDF direct many times and been happy but it seems as tho something has changed. Refunds not issued. Incorrect deliveries and customer service and messages that seem like it is being sent by an AI bot. They are also not 2-3 day delivery time. More like 5-7 days. Will be shopping elsewhere from now on.
10 november 2025
Omdöme utan inbjudan
Svar från MDF Direct
Hi Steven,
We’re really sorry to hear about your recent experiences — this isn’t the level of service we want for any of our trade customers, especially those who’ve supported us for a long time. We take your feedback seriously, and one of my colleagues will contact you directly to look into the refund, delivery issues, and communication concerns so we can put things right. Thank you for bringing this to our attention.
Many thanks,
Tracy
MDF Direct
Customer Service
Mdf supplied absolutely spot on
Ordered some mdf sheeting to really precise measurements. They turned up well packaged so there was no damage and the cuts were very precise just as ordered. Would definitely use them again and would recommend them to anyone looking for mdf boarding!
4 november 2025
Omdöme utan inbjudan
Svar från MDF Direct
Hi Mr. Matt,
Thank you so much for your review! We're really glad to hear the boards arrived safely and the cuts were exactly as needed. We appreciate the recommendation and look forward to helping you again!
Many thanks,
Tracy
MDF Direct
Customer Service
Took a leap of faith but good in the end.
My order was confirmed on 26th Oct. Still waiting. Ive asked for several updates and get the same reply:-
MDF Direct
Mon 10 Nov, 16:57 (2 days ago)
to me
Hi Kevi,
I hope you are well.
Sorry for the delay with your order. We are processing this as quickly as we can and will be back in touch soon to arrange delivery.
Kind regards,
Enna
MDF Direct
not the 2 - 3 days turnaround being spoken about and no explanation or expected delivery date.
Order delivered Sat 15th after several apologies and a refund in delivery charges. Wood finished as expected and in perfect condition. Many thanks
12 november 2025
Omdöme utan inbjudan
Svar från MDF Direct
Hi Kevin,
We’re very sorry for the delay with your order and for the frustration it has caused — this isn’t the experience we want for our customers, and your order should have been dispatched by now. It seems our delivery team may have overlooked this order; while that’s no excuse, we sincerely apologise for the inconvenience.
I’ll personally follow up with the delivery team to ensure your order is dispatched as soon as possible and will update you immediately once I hear back from them.
Many thanks,
Tracy
MDF Direct
Customer Service
Misleading delivery times – not 2–3 days as advertised
The website clearly states 2–3 day delivery, but in reality the order took over a week to arrive.
No clear communication or updates during the delay — I had to chase them several times to find out what was going on.
When you run a business and plan your work around promised delivery times, this kind of delay causes serious inconvenience.
Good product quality, but the delivery time and customer communication definitely need improvement.
9 november 2025
Omdöme utan inbjudan
Svar från MDF Direct
Hi Sir/Madam,
Thank you for your honest feedback — we truly appreciate you taking the time to share it. We’re very sorry that your delivery took longer than expected and that our communication during the delay wasn’t up to standard. That’s certainly not the experience we aim to provide.
We’re glad to know you were happy with the product quality. To help us look into this further, could you please contact us at 020 8609 1853 or enquiry@mdfdirect.co.uk with your order number? We’ll also be reviewing our dispatch and communication processes to ensure this doesn’t happen again in the future.
Many thanks,
Tracy
MDF Direct
Customer Service
Promises 2/3 days delivery on the…
Promises 2/3 days delivery on the website - 8 days later and no guarantee of when it will arrive. Booked builder and had to cancel. Can’t get my money back.
Poor.
8 november 2025
Omdöme utan inbjudan
Svar från MDF Direct
Hi Mathew,
We’re really sorry to hear about your experience and the delay — we completely understand how frustrating it must have been, especially with a builder booked in. This isn’t the level of service we aim to provide.
Please contact us at 02086091853/enquiry@mdfdirect.co.uk with your order number so we can look into this and make things right as quickly as possible. Thank you for bringing it to our attention.
Many thanks,
Tracy
MDF Direct
Customer Service
Best company in the UK
What an outstanding company ! Clear communication from placing the order through to delivery and after care! Mdf ordered was for cabinets , very intricate cabinets ,every single piece to the mm! And delivered with corner protectors and packaging ! Can’t speak more highly of this company and the service they provide ! Happy I found them it’s an asset for
My business ! Great company can’t wait to order more !
5 november 2025
Omdöme utan inbjudan
Svar från MDF Direct
Thank you so much for your amazing feedback! We’re thrilled to hear you’re so pleased with the quality, precision, and service from start to finish. It means a lot to know our work is helping your business — we really appreciate your support and look forward to your next order!
Many thanks,
Tracy
MDF Direct
Customer Service
Great product and great communication…
Great product and great communication from the team. Couldn't fault them. Really pleased.
29 oktober 2025
Omdöme utan inbjudan
Svar från MDF Direct
Hi Alex,
Thank you so much for your kind words! We’re delighted to hear you’re happy with both the product and our service. We really appreciate your support and hope to work with you again soon.
Many thanks,
Tracy
MDF Direct
Customer Service
ITEM ARRIVED BADLY DAMAGED
Ordered a piece of melamine board 150 x 35 that sadly arrived with 4 large-ish chips on the corners and sides - obviously from being thrown around by courier company. I have contacted MDF Direct to voice my displeasure- have received emails stating that the matter is being investigated - so now just waiting for the verdict of these investigations.
UPDATE
I have received an email with the results of their investigation and am pleased to report that a replacement item is on its way plus refund of original delivery costs. I must say that the company have been very prompt in their actions and always courteous.
28 oktober 2025
Omdöme utan inbjudan
Svar från MDF Direct
Hi Steve,
We’re very sorry to hear that your board arrived damaged — that’s not the experience we want for our customers. We’ll make sure to sort this out for you and send a replacement. My colleague will keep you updated on the progress of your order.
Many thanks,
Tracy
MDF Direct
Customer Service
I placed our order a week before it was…
I placed our order a week before it was required and even after chasing, it has still not arrived a week later.
Sadly we wont be using them again after this as we need to have reliable deliveries.......will this order even arrive and be correct ?
Update - Our order has now been delivered and is correct. Communication received from the account manager to resolve the delay and overall a good outcome :)
24 oktober 2025
Omdöme utan inbjudan
Svar från MDF Direct
Hi Danielle,
We’re really sorry to hear about the delay and the frustration this has caused. This certainly isn’t the level of service we aim to provide. I have asked your Account Manager to call you to sort this out. We truly appreciate your feedback and the opportunity to make things right.
Many thanks,
Tracy
MDF Direct
Customer Service
Another Great Online Company!
Another great Online company suppling High quality goods at a reasonable cost!
Their customer services are second to none! On the ball with keeping us updated on manufacture and delivery!
Super quick manufacturing process and very quick delivery!
I will definitely be a returning customer
12 oktober 2025
Omdöme utan inbjudan
Svar från MDF Direct
Hi Kiers,
Thank you very much for your excellent review! We’re delighted to hear that you’re pleased with our product quality, service, and delivery process. Your continued support is greatly appreciated, and we look forward to working with you again in the future.
Many thanks,
Tracy
MDF Direct
Customer Service
Dont believe their delivery promises
On their website they say delivered in 2 or 3 days. I paid extra for the postage service because I wanted the product as quickly as possible. Even then it arrived in 6 days.
Great product but make sure you order well in advance.
7 oktober 2025
Omdöme utan inbjudan
Svar från MDF Direct
Hi Paul,
Thank you for your feedback and for your kind words about our product — we really appreciate it. I’m sorry to hear that your order took longer than expected to arrive.
Could you please share your order number so we can look into what caused the delay and ensure this doesn’t happen again?
Thank you for bringing this to our attention, and we appreciate your understanding.
Many thanks,
Tracy
MDF Direct
Customer Service
2-3 days were estimated for my…
2-3 days were estimated for my delivery. 1 week have passed, and yesterday after many chats and emails I managed to get it shipped, however half of my order was missing. I received 2 boards out of the 5. I requested refund. After posting this review, the company contacted me by phone and offered additional money on top of the refund if I removed the review, which I found inappropriate.
13 oktober 2025
Omdöme utan inbjudan
Svar från MDF Direct
Hi Katalin,
We’re very sorry to hear about your experience and the delay with your order. This isn’t the level of service we aim to provide. We understand how frustrating it must have been to receive an incomplete delivery after waiting longer than expected. Our team is already looking into this to make things right, and will have someone to contact you so we can resolve this for you as soon as possible.
Many thanks,
Tracy
MDF Direct
Customer Service
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.