Well there were alot of hiccups in the delivery. My package got lost in the way the first time with no way to track it as parcel was really small. Then Mavolla was nice enough to send another packag... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
change the shipping services provider. I can't get over the fact that my parcel traveling from one EU country (netherlands) to another EU country (Greece) without customs, took 13 working days to arr... Se mer
Företaget har svarat
Everything I ordered was delivered in a nice packaging and in super reasonnable timing. The earings have not tarnished despite wearing them in the shower everyday ! Little yellow flag : One of t... Se mer
When I received my order, I realised that the rings I had ordered by carefully measuring my finger size with the indications did not fit me at all. What's more, the average pair of hoop earrings seeme... Se mer
Worst customer service ever!
I’m not here to review the jewellery because I never received the parcel, but I’m here to review their customer service. First of all, they messed up my address as they didn’t put the address in exact order as I provided. My local courier informs that the parcel was been delivered, but I never really received the parcel. I had communicate with their CS through email about this situation for twice and after that I email them few times but they never reply my email ever since. They refuse to take the responsibility and just want me to contact my local courier and ask all my neighbours if anyone has received my parcel. I’m not really happy about the experience with them and this is the worst customer service I ever encountered!
3 mars 2023
Omdöme utan inbjudan
Svar från Mavolla
Hi There! Thank you for your review and positive feedback. We love to hear from happy customers :) We hope to see you back again! Love, Team Mavolla
I am really satisfied with my purchase
I am really satisfied with my purchase, the earrings seem very good quality. The hoops are a bit heavier than I imagined but not uncomfortably so. The gold has a darker bronzy tone to it, very different and I like it.
18 februari 2023
Svar från Mavolla
Hi Marta! Thank you very much for your kind review, we are happy to hear that you are satisfied! Enjoy wearing your new pieces! XXX, Team Mavolla
Love their products and their excellent…
Love their products and their excellent customer service. Will definitely buy again!
4 mars 2023
Omdöme utan inbjudan
Svar från Mavolla
Hi Roma,
Thank you for your lovely review.
It is great to hear that you are happy with your purchase and had a good experience with us. We hope to see you soon again!
XXX,
Team Mavolla
Can't begin to explain how much I love…
Can't begin to explain how much I love both the customer service and the actual jewelry.
They had Valentine's day promotion and they forgot to send me a pair of FREE earrings, so they reached out to me and gave me a gift card without asking for it.
I ordered a beautiful pair of hoops and a necklace, they are so nice and the quality is amazing.
I'll for sure order again! :)
22 februari 2023
Omdöme utan inbjudan
Svar från Mavolla
Hi Monica,
Thank you so much for your wonderful review.
We love to hear such a happy customer feedback. This is what we strive for and we are delighted that you had such a good shopping experience with us. Enjoy wearing your new Mavolla pieces and we hope to see you back again soon!
Love,
Team Mavolla
Great quality products
The earrings i ordered are so nice, they are great quality and look so nice. The packaging was also beautiful and they came on time. Would recommend to everyone
8 februari 2023
one earring came broken and the package…
one earring came broken and the package came very late
29 januari 2023
Svar från Mavolla
Hi Carolina, thank you for leaving your feedback. We are very sorry to hear that there was a delay in the delivery of your order and that one earring came broken. Could you please send an email to contact@mavolla.com so we can handle your case accordingly. We will either send you a new pair of earrings or provide you with a refund. Have a great day! XXX, Team Mavolla
Best present for best friend
I bought a pair of earrings as a present for my friend. She loved it and said it was her favorite. I am in love with the jewelry and the prices are fair. I recommend anyone to buy.
25 januari 2023
I still haven't received my package and…
I still haven't received my package and it's been more than the period given. It's not even holidays time anymore.
16 januari 2023
Svar från Mavolla
Hi Andreina,
We are very sorry to hear that you did not receive your order yet!
Please note that shipments to Ireland are currently facing delays due to stricter importing controls and local transportation issues. We count on your understanding and would like to apologise in advance for any inconvenience this may cause.
Your order is currently in Ireland with the local courier so I expect the package to be delivered in the coming days.
Once again apologies for the inconvenience and we hope you will enjoy your new Mavolla piece once it arrives.
XXX,
Team Mavolla
Wonderful product and packaging!
3 januari 2023
Svar från Mavolla
Hi Colet! Thank you so much for your kind words :) Enjoy your new Mavolla jewelry and we hope to see you again in our store! Love, Team Mavolla
Orecchini stupendi, super soddisfatta
Orecchini stupendi, ottimo servizio clienti. Tutto perfetto
12 december 2022
Svar från Mavolla
Hi Micaela! Thank you so much! Great to get such a lovely feedback about our products and service :) That's what we stand for! Enjoy your new Mavolla jewelry. XXX, Team Mavolla
Pendientes aro
Los pendientes son geniales, y el color es un dorado precioso, pero pesan bastante a mi parecer, hace poco que los tengo pero tengo otras cosas de acero inoxidable y no pierden el color, a parte de que tienen garantía.
20 november 2022
Svar från Mavolla
Hi Paula, thank you for your kind review :) We are happy to hear that you like the earrings! In terms of the weight of the earrings, everyone has different preferences and we understand that sometimes the weight of an earring is slightly heavier than expected. We hope this doesn't cause any inconveniences for you. XX, Team Mavolla
Die Kette ist sehr schnell…
Die Kette ist sehr schnell kaputtgegangen und obwohl ich sie selber habe reparieren lassen was etwas so teuer war wie die Kette selbst, kamen sie mir nie mit etwas entgegen. Sehr enttäuschend
28 oktober 2022
Svar från Mavolla
Hi Isabel,
Thank you for taking the time to write your review. We are very sorry to read about your dissatisfaction.
Firstly, we would like to express our apologies that the necklace broke. However, in some cases when someone pulls the necklace hard while wearing it, damaged can be caused to the necklace. Chains of necklaces are very delicate and are not made against forces like that. I hope you understand that.
Secondly, in the future please always contact the seller first BEFORE you go to a repair shop. On the Returns & Exchanges page of our website https://www.mavolla.com/pages/returns-exchanges, we explain step-by-step what the return process looks like. Please follow these exact steps next time in the unfortunate event of a broken or damaged item.
Having said the above, we understand your disappointment and we would like to find a solution for you. Please send an email to contact@mavolla.com and we will find a way.
Best regards,
Team Mavolla
Quality products
Quality products. The shipping could improve a bit, but I totally recommend this brand. Thank you!
2 oktober 2022
Svar från Mavolla
Hi Sandra, thank you for your kind review. Enjoy your new Mavolla jewellery, it will look amazing on you! Love, Team Mavolla
Abzocken......
7 november 2022
Omdöme utan inbjudan
I received the jewelry on schedule
I received the jewelry on schedule. The quality and design are perfect! I will definitely buy more in the future!
27 oktober 2022
Svar från Mavolla
Hi Claudia, thank you so much for your great review and we are really happy to hear that you love your new Mavolla jewellery! We are looking forward to seeing you again in our shop :) XX, Team Mavolla
Can not recommend more!
Really nice and sturdy packing, jewelry is beautiful, too.
I appreciated relatively fast response from customer support - I had a problem with order tracking.
3 oktober 2022
Svar från Mavolla
Hi Lucia, thank you for your kind review. Delighted to hear that you like our brand and we are happy to hear that we were able to help you with your order tracking issue. Enjoy your new jewellery! Love, Team Mavolla
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