Received flat curb chain bracelet and necklace last year(2024) as a christmas gift. I started wearing the bracelet in August only to take it off after 2 months of wearing it. The bracelet has begun to... Se mer
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Det här tycker kunderna
Paid 150$ for a bracelet that broke the first time I wore it. So let me start by saying terrible quality, they make it look good but quality is horrible. Then I contacted customer service who was quic... Se mer
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I love my Northskull pieces! My order arrived later than expected but the customer service person (Emma) was great at keeping me updated. Really happy all-round. Looking at some of the reviews looks l... Se mer
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Northskull went above and beyond by being willing to add extra links to a bracelet I ordered, as my wrist is larger than this model offers. I reached out and asked if they could accommodate me, and I... Se mer
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Företagsinformation
Informationen kommer från olika externa källor
Northskull London are one of the world's leading retailers of men's fashion jewellery. Click here to view our men's designer jewellery collections.
Kontaktuppgifter
E4 0AW, London, Storbritannien
- northskull.com
2,7
Dålig
105 omdömen
Har besvarat 60 % av sina negativa omdömen
Svarar vanligtvis efter mer än 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Poorly made jewelry
Received flat curb chain bracelet and necklace last year(2024) as a christmas gift. I started wearing the bracelet in August only to take it off after 2 months of wearing it. The bracelet has begun to discolor and leave a green ring around my wrist. I’ve worn the necklace once and refuse to wear so it does not discolor and leave a green ring around my neck.
1 augusti 2025
Omdöme utan inbjudan
Svar från Northskull
We’re sorry to read this and would genuinely have welcomed the opportunity to assist.
We have not received any prior contact regarding this issue. Had we been made aware, we would have been happy to investigate and review the items directly.
Jewellery can react differently depending on skin chemistry, moisture, and exposure to products such as lotions, perfumes, or sweat. However, we take any quality concerns seriously and would always assess items reported as defective.
Please contact our Customer Care team with the order details and photographs so we can look into this properly and provide a resolution.
Kind regards,
Northskull Customer Care Team
Paid 150$ for a bracelet that broke the…
Paid 150$ for a bracelet that broke the first time I wore it. So let me start by saying terrible quality, they make it look good but quality is horrible. Then I contacted customer service who was quick to apologize and quickly offered me a replacement free of charge. I never received a replacement and told them I wanted a refund instead because I didn’t want another cheap bracelet and they stopped replying to me afterwards. It’s been 5 months now so I think it’s safe to say I was scammed. Buyers beware
4 december 2025
Omdöme utan inbjudan
Svar från Northskull
We’re disappointed to read this review as it does not reflect the full sequence of events.
After you contacted us regarding the bracelet, we apologised and offered to send a replacement free of charge, which we arranged promptly.
Tracking shows the replacement arrived at your local post office in Brossard, QC and was made available for collection. A notice card was issued and a final reminder was sent before the parcel was marked unclaimed.
The parcel was then processed for return by the postal service. However, it has not been received back at our premises.
A refund was only requested after the parcel had been marked unclaimed.
We understand this situation has been frustrating, however the replacement was shipped and made available for collection.
Kind regards,
Northskull Customer Care Team
My bracelet is falling apart I have…
My bracelet is falling apart I have been emailing for 2 week no reply ?
10 september 2025
Omdöme utan inbjudan
Numerous attempts and no response from…
Numerous attempts and no response from their customer care team. Returned an item due to poor quality and it not being as I expected. I have had no response or refund from this appalling company in over a month.
21 juli 2025
Omdöme utan inbjudan
I placed an order on 6th July that was…
I placed an order on 6th July that was due to arrive 10th July. It didn’t and not heard a thing since. Have contacted via messenger and sent 3 emails with no replies. Will be doing a chargeback from my bank and not ordering from this company again.
6 juli 2025
Omdöme utan inbjudan
Svar från Northskull
Hi Lisa,
Thanks for your review.
We’ve looked into this and can confirm that your order was delivered on the 14th July (before the date of this review), as confirmed by Royal Mail. They also provided photographic proof, showing the package in your letterbox — this was shared with you via email shortly after your enquiry.
We suggested that you check if another member of your household may have received it.
Since then, we haven’t received a response, so we hope the order has now reached you — but if you’re still having trouble locating it, we’re more than happy to help.
Please feel free to get in touch with us directly and we’ll do our best to assist you.
Kind regards,
Northskull
Thanks a lot for the amazing and most…
Thanks a lot for the amazing and most stylish bracelets, the customer service are really great.
I had only in issue related to delivery I made order around 4-5 Feb 2024, I made the order and it should be delivered to Varna Bulgaria, and after it arrived to Sofia stayed for one week their , without knowing what issue after get message from local company here about my shipment , and found out I have taxes to be paid so that I can receive it , and also expense fee plus customs fee around 60 euros, the company named intime was so helpful and solved for me all of this and their customer service team was very professional, it would be better for next orders shipped to Bulgaria, that additional cost to added or know before making order so everything be paid in advance and no need for 1 week delay.
4 februari 2025
Omdöme utan inbjudan
Svar från Northskull
Hi Mohamed,
Thank you so much for your kind words and for taking the time to share your experience with us. We're thrilled to hear that you loved the bracelets and were happy with our customer service, that truly means a lot to us!
We’re sorry to hear about the unexpected delay and additional charges during delivery to Bulgaria. Unfortunately, customs duties and local handling fees are set by the destination country and are outside of our control, but we completely understand how frustrating this can be.
We’re glad to hear that the local courier, InTime, was helpful and resolved the situation professionally. We’re actively looking into ways to provide more upfront information about potential customs costs at checkout for international orders, and your feedback is very helpful in highlighting this need.
Thank you again for your support. We hope to serve you again in the future with a smoother delivery experience next time!
Warm regards,
Northskull
Poor customer service
Poor customer service. Low quality items abd issues with returning. Not a good experience.
21 januari 2025
Omdöme utan inbjudan
Svar från Northskull
Hi Stuart,
Thank you for your feedback, and we're truly sorry to hear that you were disappointed with your experience.
We always aim to provide high-quality products and responsive customer care, so it’s disappointing to learn we fell short in your case. After reviewing our communication history, we can see that your return was processed and a credit note was issued as agreed. We also followed up to ensure the credit note details were received and usable.
That said, we completely understand how frustrating delays or miscommunication can be, and we apologise for any inconvenience caused along the way.
We appreciate your past support and would welcome the opportunity to restore your confidence in us.
Kind regards,
Northskull
Now a minor issue with a company I love
Review edited since having contact.
I love this company and have place multiple ordered over the last 5 or so years, but this experience wasn't the best.
I put an order in on Saturday expecting a Monday dispatch for a birthday later this week.
The estimated delivery date was 10th-11th Dec which of course is an estimate and this may not happen. However after multiple contacts it has only managed to be dispatched Wednesday close of play.
I contacted the company through their own contact form (having no contact number to ring isn' good enough in my opinion) and I also sent a message on Instagram hoping that may be a bit speedier.
The websites tracking option sends you a link to your email which when used just brings you to a page which has your order summary, with no tracking details whatsoever.
Updated to 4 stars as they have now been in touch and dispatched the item however if dispatch delays are expected this estimated delivery should reflect this or at least show a warning. It was dispatched on the last day of the estimated delivery so the birthday present will now be late but at least it is on its way!
10 december 2024
Omdöme utan inbjudan
Svar från Northskull
Hi Robert,
Thank you for taking the time to share your feedback. First and foremost, we truly value your loyalty over the past five years, and I’m sorry to hear that your recent experience hasn’t met your expectations.
We’re currently experiencing an exceptionally busy period due to increased demand from our recent sales, which has temporarily impacted our response and shipping times. I understand how frustrating it can be to wait for a dispatch notification, especially when it’s for a special occasion.
To clarify, our warehouse team and customer service team do not operate on weekends, so orders placed on Saturday would typically begin processing on Monday. Due to the high volume of orders, there has been a slight delay, but we are working diligently to ensure all orders are dispatched as quickly as possible.
Regarding your attempts to reach us, I sincerely apologise for the delay in responding. We aim to respond promptly, but the increased query volume has extended our usual response times. Rest assured, we are prioritising all inquiries and I believe we have already responded to your original query.
I appreciate your feedback about the tracking link and lack of a contact number. We’re continuously working to improve our systems and services, and your comments will help us make those improvements.
If your order has not yet been dispatched in the next few days or you still have concerns, please don’t hesitate to reply to contact our customer service team, and we’ll do everything we can to assist.
Thank you again for your patience and understanding. We hope to restore your confidence in us, and I’m confident we can turn this experience around.
Avoid Northskull at All Costs – A Disgraceful Experience
Avoid Northskull at All Costs – A Disgraceful Experience
On 03/12/2024, I purchased an ID tag necklace directly from the Northskull website and promptly received a confirmation email estimating delivery within 2 days. However, things quickly went downhill.
After several days with no updates and my order still listed as “processing,” I submitted a query through the website. When I received no response, I sent a follow-up email on 09/12/2024, still with no acknowledgment.
Finally, on 11/12/2024, I received a reply apologizing for delays, citing a "Christmas rush," and assuring me I’d get a dispatch email within a couple of days. On the same day, I updated my original review with the following:
"Made a purchase through the Northskull website and received an email with my expected delivery date. 1 week later and no updates, I have tried to contact them through various emails and platforms and haven’t received anything back even to confirm they have my request. With no product, I can’t say if it’s good quality, but I would avoid purchasing directly—maybe an order through one of their retailers would be handled better."
On 18/12/2024, I received an email informing me that the item I’d ordered had actually gone out of stock before I purchased it! I replied immediately to ask when the product would be back in stock.
By 23/12/2024, Northskull and I agreed to cancel the order and process a refund. Despite this agreement, I received no further communication from them.
Fast forward to 10/01/2025, and I still haven’t received my refund or any notification of a canceled order. I’ve now had to pause the transaction through Klarna while they attempt to contact Northskull—a process I doubt will succeed, given the company’s blatant disregard for customer service and accountability.
It’s worth noting that Northskull’s problems go beyond their poor customer service. A quick search reveals issues with their accounts.
This experience has been frustrating, time-consuming, and unprofessional from start to finish. Save yourself the trouble and avoid Northskull at all costs.
9 december 2024
Omdöme utan inbjudan
Svar från Northskull
Further Update - 15th January 2025
Hi James,
Thank you for your feedback, and I’d like to address your concerns.
We can confirm that your refund has been processed successfully. According to our records, the payment of £54 was made via card and has been returned to you. Unfortunately, we did not receive any notification from Klarna regarding this matter, as the transaction was not processed through their platform.
As previously advised, refunds are processed within 7–10 business days. Given the holiday period and our office closures, this timeframe concluded on Monday, 13th January. We’ve confirmed that your refund was processed within this advised timeline.
We are proud to have served many satisfied customers who appreciate both our jewellery pieces and the service provided by our customer care team. It’s unfortunate that your experience did not meet your expectations, and we sincerely apologise if we fell short on this occasion.
If there’s anything further we can do to address your concerns, please don’t hesitate to reach out.
11th December 2024
Hi James,
Thank you for sharing your feedback. I’m genuinely sorry to hear about your concerns and regret that you felt the need to leave this review.
I understand that delays can be frustrating. I can see that this review was submitted 40 minutes ago, and I’ve been informed that our customer service team responded to your query prior to this. As we explained, we are currently experiencing an exceptionally busy period due to high demand from our recent sales, which has temporarily impacted our response and shipping times.
Please rest assured that orders are being processed, and we are working diligently to address any backlogs to ensure customers receive their items as quickly as possible, and all orders will be received prior to Christmas.
We appreciate your patience and understanding during this time, and if there’s anything further I can assist you with, please don’t hesitate to reach out to our customer service team.
Very helpful and kind with any queries
Very helpful and kind with any queries
15 oktober 2024
Omdöme utan inbjudan
AVOID AT ALL COST!!!
The customer service is horrible. The size of their clothing is totally off. I ordered two 3xl jacketed and they both fit more like a large (let me be clear that I have an issue with BOTH jackets). Also ordered a necklace and had to wait close to 3 weeks (and several unanswered emails) just to find out that the item was not available. I would avoid this company at all cost! Also, the fact that I would be required to pay shipping in order to return both jackets for a store credit is unacceptable, especially when I've already experienced issues ordering other items. Guess I'm stuck with two jackets and out the money paid. Again, do yourself a favor and AVOID at all cost! And please stop with the condescending replies...you have my money, there is no need to insult me any further.
14 september 2024
Omdöme utan inbjudan
Svar från Northskull
Hi Nathaniel,
Thank you for taking the time to share your feedback. I’m truly sorry to hear about your disappointing experience with us, and I’d like to apologise again for the issues you faced with one of the 3XL jackets you purchased and the delay regarding the notification of the out-of-stock necklace.
While I see that we notified you about the out-of-stock necklace within 8 business days, I understand that the delay and unanswered emails were still frustrating, and I apologise for any confusion. Additionally, I see you only had an issue with one of the two jackets you purchased, and I’m sorry that the sizing didn’t meet your expectations.
We take your concerns seriously and are committed to improving our service. I’ll be looking into these issues to ensure they’re addressed moving forward.
Once again, We apologise for the inconvenience, and I appreciate your feedback, which helps us improve.
Kind regards,
Northskul
I love the company and I love that they…
I love the company and I love that they will take care for their customers.
3 september 2024
Omdöme utan inbjudan
Svar från Northskull
Hi Aaron,
Thank you so much for your kind words! We're thrilled to hear that you love our company and appreciate the care we put into supporting our customers. Your satisfaction means the world to us, and we're always here to ensure you have the best experience possible.
If you ever need anything, don't hesitate to reach out. We're grateful for your support and look forward to continuing to serve you!
Best regards,
Northskull
Absolutely superb customer service
Absolutely superb customer service. Even though they don't have live chat or phone number they sort our delivery address change in a few hours without issue.
2 september 2024
Omdöme utan inbjudan
Svar från Northskull
Hi Szilvi,
Thank you so much for your kind words and for taking the time to share your experience with us!
We’re thrilled to hear that you found our customer service to be superb and that we were able to assist you with the delivery address change promptly. While we may not have live chat or phone support, we strive to provide quick and effective solutions through our existing channels.
Your feedback is greatly appreciated, and we’re always here to help if you need anything else.
Best wishes,
Northskull
I really love this company
I really love this company, their products and customer service is always top notch.
16 maj 2024
Svar från Northskull
Thank you for your kind words! We're delighted to hear that you love our company and appreciate our products and customer service. Providing top-notch experiences is what we strive for, so your feedback really brightens our day. We look forward to continuing to serve you with the quality you’ve come to expect from us!
Funnily enough it was trustpilot that…
Funnily enough it was trustpilot that prompted me to see what's new with Northskull and then I decided to buy a new bracelet lol love their products and their customer service team are really honest and helpful.
14 augusti 2024
Omdöme utan inbjudan
Svar från Northskull
Hi Katrina,
Thank you so much for taking the time to share your experience! We're thrilled to hear that Trustpilot led you back to us and that you love your new bracelet. It’s wonderful to know that our products and customer service team have made a positive impression. We’re committed to providing both high-quality products and genuine support, so your feedback truly means a lot to us. Looking forward to having you shop with us again soon!
Northskull removed my previous 1* review, but it happened again... So im back!
My previous 1* review was 'removed' by Trustpilot after Northskull refused to address the issue. (The Old review pasted at the bottom) This *new experience confirming and justifying my 1* ratings.
The previous 'Review' was removed by request of Northskull as the 'experience' wasnt within Trust pilots 12month window even after i was asked to verify the experience. However was still a valid experience with the brand, with receipts, invoices, pictures and correspondance confirmed by the company.
After confiming all of the above, there was push back on 'what was agreed' - i was told i would receive a new set of rosary when they were produced again, and as they were 'not reproduced' the company does not owe me anything. And the initial voucher that was provided was sufficent as far as the company was concerned. There was a discrepency between what i paid in my previous review experience and what they had given me, so they offered me the difference and no other option, after i refused they tried to remove the review. The difference was £25. After the review was blocked i took the voucher as i had no other choice.
NEW EXPERIENCE:
I used the Voucher to purchase some Sunglasses (BLACK CAPRI SUNGLASSES - CODE: 51S1556), upon arrival, Item arrived in its box, i opened the box, a leather casing was inside, open the leather casing - inside was a set of sunglasses, part of the packaging was missing, eg covering one of the sunglasses arms for protection, i open the sunglasses and they are bent, upon closer inspection i noticed a metallic item in the case that had come away from the hinge of the glasses, essentially being damaged.
I emailed in response to previous correspondance on the 17th Feb explaining the issue along with pictures of the issue, to which i receive...again...no response - Ignored.
---------Old Review from Rosary bead experience for context ---------------
Ignored & Forgotten about...
Its a shame i have to resort to writing negative reviews, especially for a brand i really liked, however i have tried to rectify this and feel let down, I have been purchasing Northskull products since 2016...
In Nov 2019 i purchased: "Black Swarovski Crystal & Gunmetal Skull Rosary Necklace", Unfortunatly, the item was such bad quality / weak, the item broke within the first week of wearing.
I complained to northskull, to which they responded and we reached an agreement, Offering the following: £200 voucher refund plus a set of replacement beads / necklace when this comes back in stock. This was in June 2020. I received the voucher, but have not heard back since regarding replacement necklace.
Since, i have enquired numerous times to try and close this issue, i received one response from customer service upon opening a ticket via the website in June 2022. response: "Thank you for your email. We will look into this come back to you
about this matter in due course. Jonathan"
Since i have emailed back twice and not recieved any response. Im hoping this review will generate some action.
Date of experience: January 20, 2023
------------------------------------------------------
UPDATE: 27 AUG 2024 (After NORTHSKULL has responded to this review.)
By reading their response, they have totally overlooked the issue of said 'code' being used to purchase a new item (Capri Sunglasses). Which arrived damaged, and this new review is a completely new experience, to which i received no response when i emailed them about the issue regarding the damaged sunglasses. The old review regarding the rosary beads was shared here as it was also a valid correspondance / experience.
7 februari 2024
Svar från Northskull
Last correspondence sent to customer 2nd February 2024 following other communication in response to a purchase from November 2019.
Dear Mike,
Thank you for your response. I want to express my sincere apologies again for the challenges you've encountered with our previous customer service team.
I would like to reiterate that the initial credit note of £200 was provided to cover the majority of your original order's value, which amounted to £225. The remaining balance of £25 has been offered to ensure you are not left out of pocket. I understand there might be a desire for an additional credit note for the complimentary product of £225, but unfortunately, we cannot issue this as your order value was £225, not £450 as the complimentary product has no value against your order.
Your feedback is invaluable to us, and I deeply regret any miscommunication or delays in the resolution process.
Addressing your concerns:
1. The replacement rosary necklace was not explicitly promised, as it was contingent on the reproduction of the item. If it is reproduced, we committed to sending it to you complimentary, though a complimentary gift does not increase the value of your original order.
2. I empathise with your frustration regarding Trustpilot review removal attempts. I acknowledge the importance of transparent and fair feedback. Please be aware that the Trustpilot team follows the guidelines set out by Trustpilot itself.
3. I apologise for the lack of response to your multiple attempts to contact us, and I note that our last outreach to you did not receive a response. Your communication is highly valued, and I regret any inconvenience caused by the delayed responses.
Moving forward, I remain dedicated to finding a resolution that aligns with your expectations. To address your concerns, I am providing a full credit note for the remaining £25 to cover the entire original purchase. Please find the details below:
Value: £25
Code: [REDACTED] Please see email sent to you.
Expiry: None
Once again, I extend my sincere apologies for the inconvenience and frustration caused.
Best wishes,
Northskull
Excellent service
Ordered a bracelet but after a week, it had not turned up. Very swift reply to my enquiry and bracelet was sent same day, arriving the next day. Very happy with both the service and the bracelet, it’s beautiful 🤩
9 augusti 2024
Omdöme utan inbjudan
Svar från Northskull
Hi Wendy, Thank you so much for sharing your experience! We’re glad we could resolve the issue quickly and get your bracelet to you without further delay. It’s wonderful to hear that you’re happy with both the service and the beauty of the bracelet. Your satisfaction is our top priority, and your feedback truly means a lot to us. We hope you enjoy your new bracelet, and we look forward to serving you again in the future! 😊
Quick answer
15 juli 2024
Omdöme utan inbjudan
Svar från Northskull
Hi Paulo,
Thank you for your positive review! We're delighted to hear you had a great experience with us. Your feedback means a lot and motivates us to keep providing excellent service.
We look forward to serving you again!
Best wishes,
Northskull
The customer service was great I had an…
The customer service was great I had an issue with my order and they got in touch with me straight away, rectified it and located it. The went above and beyond also.
I absolutely recommend this product and what a great service
9 juli 2024
Omdöme utan inbjudan
Svar från Northskull
Hi there,
Thank you so much for your kind words!
We're glad to hear that you had a great experience with our customer service team. It's wonderful to know that we were able to resolve your issue promptly and go above and beyond to assist you.
Your recommendation means a lot to us, and we're delighted that you are happy with both the product and our service.
We look forward to serving you again in the future!
Best wishes,
Northskull
Very good customer service
Very good customer service. The bracelet I wanted wasn't available anymore in my size (none of the bracelets). The Customer Care Team came up with another idea: another bracelet with an additional ring clasp to lengthen it.
Then also I placed another order the day before and payed shipping fees. But the Customer Care Team combined that order with my new order and refunded the extra shipping fee!
8 juli 2024
Omdöme utan inbjudan
Svar från Northskull
Hi Grace,
Thank you so much for your kind review!
We are pleased to hear that you had a positive experience with our Customer Care Team. It’s great to know that the solution of adding an extra ring clasp to lengthen the bracelet worked well for you. We always strive to find the best solutions for our customers' needs.
We’re also glad we could combine your orders and refund the extra shipping fee. Your satisfaction is our priority, and we're happy we could make your experience even better.
Thank you for choosing us, and we look forward to serving you again in the future!
Best wishes,
Northskull
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