I ordered a bag in July to be delivered to Saudi Arabia. 2 months later the bag still hasn’t been delivered and after multiple attempts to follow up on my order I’m told that it has been returned to s... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
The customer service is wonderful! I ordered an iPhone 17 Pro case but then decided (after placing the order) that I wanted the larger phone. I reached out to Client Relations and have had amazing... Se mer
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Got the Bucket Soft Tote in Plum Red and I love it so much! The leather is incredibly soft and supple, and you can really feel the quality of the full-grain leather and construction. It also sme... Se mer
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Actually ordered their backpack from Nordstrom but the fulfillment was still done by MAISON. The shipping was estimated to take over a week and there was no expedited shipping option, but needed the b... Se mer
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Företagsinformation
Skrivet av företaget
Step into the world of MAISON de SABRÉ, where luxury leather redefines the boundaries of elegance and craftsmanship. Our exclusive collections blend innovative design with traditional techniques, ensuring each piece not only meets but exceeds the pinnacle of luxury standards. Experience the distinction of meticulously hand-finished accessories that bring sophistication to every moment of your life.
Kontaktuppgifter
Australien
- info@maisondesabre.com
- maisondesabre.com
4,1
Bra
1 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 95 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från MAISON de SABRÉ
Dear Chen,
Thank you for your wonderful feedback! We’re delighted to hear that you find our bags and leather goods to be top-notch and great value for money.
At MAISON de SABRÉ, we’re committed to crafting pieces that embody timeless design and exceptional quality, and it’s incredibly rewarding to know that our products have met your expectations.
We truly appreciate your support and look forward to serving you again in the future.
Warm regards,
MAISON de SABRÉ Team
Stumbled upon this brand while I was…
Stumbled upon this brand while I was browsing a gift for my mum. And I can say that Maison de Sabre products are exceptional—beautifully designed, high-quality, and practical. Their attention to detail and craftsmanship is good! My mum loves her mini bag!
26 november 2024
Omdöme utan inbjudan
Svar från MAISON de SABRÉ
Dear Jayson,
Thank you for your lovely feedback! We’re so thrilled that you stumbled upon MAISON de SABRÉ and chose one of our designs as a gift for your mum. Hearing that she loves her mini bag and that you appreciate the quality and craftsmanship of our products truly means the world to us.
At MAISON de SABRÉ, we pride ourselves on creating pieces that are beautifully designed, practical, and made to be cherished. We’re so glad we could be part of such a special moment.
Thank you for being part of the MAISON de SABRÉ community, and we hope to delight you again in the future!
Warm regards,
MAISON de SABRÉ Team
What the hell is going on with the Customer Service
I've purchased a couple of charms from Maison De Sabre in the past so didn't think there'd be any problems this time round but this has been a very unpleasant transaction with Maison De Sabre.
I tried on numerous occasions to communicate with the people at Maison De Sabre about my order, that I placed on the 29th of December. 11 days after placing the order, there was no sign of any dispatch notification so I sent them a kind email on the 10th of January to see if anything was wrong and if I could get an update. 2 days later still no response so I had to send a stern email to get an update on the 12th. I was then told I had ordered during the busiest time of the year so they had oversold on one of the items in my order - the airpod pro case, which was holding up the dispatch of the order and asked me to select an alternative colour to get the order going. I ordered the black because I wanted the black one, not an alternative. So I asked them to send the available charm and refund the airpod case.
If they don't have it in stock and are not aware of when they would replenish, it is only logical to refund your customer's payment promptly. If they had an ETA, I definitely would have been happy to wait.
As soon as I emailed Carmela about sending the charm and refunding the balance, I get a shipping confirmation for the Charm from Australia Post, telling me its on the way, and then that is it. No refund, no confirmation of an ETA. Nothing else. I receive the charm in the mail on the 16th but no airpod case and no refund - no communication. I emailed them on the 16th and asked what was going on with the refund or to give me an ETA update on the case but still no response. Emailed again on Friday, no response. Emailed on Monday the 20th, still no response. I just want my money back now. Case has been filed with Paypal.
Never shopping here again. I get that I am a small tadpole in a massive river, but it's still my money and they have no right to hold onto it the way they have done here. Thank goodness I didn't place a larger order on other bags - but I bet they probably wouldn't treat their higher spend customers like this.
10 januari 2025
Omdöme utan inbjudan
Svar från MAISON de SABRÉ
Dear Anne,
Thank you for taking the time to share your feedback. We sincerely apologise for the inconvenience and frustration this experience has caused you. At MAISON de SABRÉ, we strive to deliver exceptional products and service to all our customers, and we regret that we fell short in this instance.
Regarding your order, we understand how disappointing it must have been to encounter delays and communication challenges. Please know that our stock levels are carefully managed to ensure the availability of our items, but due to the high demand during the holiday season, unforeseen delays occurred. While this is not the experience we aim to provide, we can assure you that we are continually working to improve both our inventory management and communication processes.
We also want to address your concerns about customer service. We deeply value every customer, regardless of order size, and our team is committed to resolving issues as promptly as possible. A member of our customer service team will be in contact with you within the next 24 hours to ensure your concerns are fully resolved, including the matter of your refund.
Once again, we apologise for the inconvenience and appreciate your patience as we work to make things right. Thank you for choosing MAISON de SABRÉ, and we hope to regain your trust in the future.
Warm regards,
MAISON de SABRÉ Team
Took a leap of faith and was worth it.
My first purchase with this brand and though it was a rocky first impression, they resolved my issues immediately. For context, a wallet was missing in my order after delivery. Customer service sent out an express replacement shortly thereafter.
The quality of the leather feels very supple and buttery. Craftsmanship seems very high as well - the stitching ratio and consistency is apparent. Now it's just to see the pieces can withstand the test of time.
Would not hesitate to recommend or repurchasing! I'm a fan now!
27 december 2024
Omdöme utan inbjudan
Svar från MAISON de SABRÉ
Hi KH,
Thank you so much for sharing your experience! We’re thrilled to hear that our team was able to resolve your initial issue promptly and that you’re enjoying the exceptional quality and craftsmanship of your MAISON de SABRÉ piece.
Your kind words mean the world to us, and we’re so glad to have earned your trust and enthusiasm. If there’s anything else we can assist you with in the future, please don’t hesitate to reach out.
Warm regards,
The MAISON de SABRÉ Team
I’m delightful to say Anna she is…
I’m delightful to say Anna she is amazing customer service. She happy to assist and helping me get through all questions I had. Big thanks to Anna and Maison De Sabre lucky to have her . 🎉
1 januari 2025
Omdöme utan inbjudan
Svar från MAISON de SABRÉ
Dear Pinkaew,
Thank you so much for your kind words and wonderful feedback! We’re delighted to hear about your positive experience with Anna. She is truly an integral part of our team, and we’re thrilled that her support made a difference for you.
If there’s ever anything more we can do for you, please don’t hesitate to let us know.
Warm regards,
The MAISON de SABRÉ Team
Case arrived faulty, took so long to sort out that it sold out and couldn’t be replaced with the same.
I bought a phone case a few years ago and was quite happy with it, so I bought a leather AirPod case. It arrived faulty, clearly not made correctly and as a result every time I open my AirPods case the top of the case pops off. Incredibly frustrating, but these things happen I suppose. I emailed straight away to get a replacement. It took 10 days for them to finally confirm a replacement, and by that time all of the cases in the colour I chose had sold out. I only had 2 colours left to choose from for a replacement of my faulty case. It hasn’t arrived yet, but hopefully this one actually works. I would expect the quality checking to be better, as the error is quite obvious. Faster response would have maybe meant I actually received what I originally ordered.
17 januari 2025
Omdöme utan inbjudan
Svar från MAISON de SABRÉ
Dear M C,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience caused by the issues with your AirPods case and the delay in processing your replacement.
At MAISON de SABRÉ, we take pride in the quality of our craftsmanship and the durability of our designs. We are truly sorry to hear that the product did not meet your expectations on this occasion. Additionally, we regret that the replacement process took longer than anticipated and limited your choice of colors.
Please rest assured that our customer service team will be reaching out to you within the next 24 hours to address your concerns and ensure a resolution.
Thank you for bringing this to our attention, and we appreciate your understanding as we work to improve our processes.
Kind regards,
The MAISON de SABRÉ Team
Only received one item….
Ordered two keychains for my mom and sister on 12/31. After waiting over 2 weeks for my package (it arrived on 1/15)… THEY ONLY SENT ONE OF THE KEYCHAINS. THESE ARE $75 each. Just an incredibly disappointing experience when first they are expensive & second I waited so long for a package to arrive and didn’t receive all the items. The keychain is nice but I wish I ordered from a different retailer and not from the company directly.
15 januari 2025
Omdöme utan inbjudan
Svar från MAISON de SABRÉ
Hi Dayna,
We sincerely apologize for the missing item in your order and the inconvenience this has caused. This is certainly not the experience we strive to provide, and we completely understand your disappointment—especially after waiting so long for your delivery.
Please know that this is not a usual occurrence, and we are committed to resolving this promptly. Our Customer Service team will be reaching out to you within the next 24 hours to make this right.
Thank you for bringing this to our attention, and we truly appreciate your patience and understanding.
Warmly,
The MAISON de SABRÉ Team
A case I purchased was not as I hoped…
A case I purchased was not as I hoped it would be. The quality was not as expected. However, when emailing the company they provided amazing customer service and swapped it out for me. Amazing customer service.
14 januari 2025
Omdöme utan inbjudan
Svar från MAISON de SABRÉ
Hi Alyssa,
Thank you so much for sharing your feedback! We're truly sorry to hear that your initial experience didn't meet your expectations, but we're delighted our team could swiftly resolve the issue for you. At MAISON de SABRÉ, we’re dedicated to delivering not only premium products but also exceptional service.
If there’s anything more we can do for you, please don’t hesitate to reach out. We truly appreciate your support!
Warmly,
The MAISON de SABRÉ Team
Rectified issue
Firstly, I paid an additional £20 for express shipping to receive the item while I was travelling in Switzerland. They did not stipulate ANYWHERE they they were closed for the festive season and this would then mean the item would not arrive in time. Had it been displayed, I would never have ordered it.
I have been contacted via customer services to refund me for the inconvenience and they have offered to send the items free of charge to a new address. This was not my goal, although it is very much appreciated and a super kind gesture. I’m just looking forward to hopefully receiving my fruit charms. Thank you for the assistance
31 december 2024
Omdöme utan inbjudan
Svar från MAISON de SABRÉ
Dear Tayla,
Thank you for your feedback. We sincerely apologize for the inconvenience and delay you’ve experienced with your order. We understand how frustrating this must have been, especially with the timing of your travel plans.
We sincerely apologize for the delay in our response. You reached out to us during an exceptionally busy period, and while we are working tirelessly to assist everyone as quickly as possible, we deeply regret that this delay has impacted your experience. Additionally, couriers have been experiencing shipping delays due to the surge in online orders during the holiday season, which has unfortunately affected the delivery timeline for your parcel.
Our Customer Service team will immediately contact you to resolve this matter and provide further assistance.
Once again, we deeply apologize for the inconvenience caused and appreciate your patience while we work to make things right. If you have any further concerns, please don’t hesitate to let us know.
Thank you for choosing MAISON de SABRÉ, and we hope to have the opportunity to provide you with a better experience in the future.
Warm regards,
MAISON de SABRÉ Team
I ordered on 26 December and paid for…
I ordered on 26 December and paid for express shipping. Four days later, I don’t have a phone case and shipping information has not changed from ‘label created by sender’. If you are closed over Christmas, don’t promise express shipping. Very disappointed
26 december 2024
Omdöme utan inbjudan
Svar från MAISON de SABRÉ
Dear Dayna,
Thank you for sharing your feedback. I sincerely apologize for the frustration caused by the delay in your order's delivery.
I’d like to assure you that your order was shipped within the given timeframe, but unfortunately, delays with the courier service are beyond our control. We understand how important it is for you to receive your purchase promptly, and we deeply regret the inconvenience this has caused.
Our Customer Service team will be reaching out to you within the next 24 hours to provide further assistance and ensure your concerns are addressed.
Thank you for your patience and understanding.
Warm regards,
The MAISON de SABRÉ Team
The worst online shopping experience in my life
The 2 furious reviews below, they’re both legit. I made an order on November 14 and guess what, today December 24 and still haven’t received Jack. First 2 weeks I waited like an idiot since on the website it says for US orders 4-10 business days delivery, then I contacted the customer service and got a response saying they’re offering expedited shipping if I wanted, I thought it’s a nice gesture why not. After another week they sent out the order and it’s been sitting at the Aussie airport 2+ weeks with no movement. Do yourself a favor don’t ever consider ordering it from their website even it’s slightly cheaper. Just go for Nordstrom or other US retailers. But imo I’d never do business again with such irresponsible despicable company. I’d rather just have my money back at this point. (I asked it after first 2 weeks waiting but they outright rejected, not even store credits offered, oh and they charged me the second day after I ordered) I don’t care if your product is made of gold, you lied on the website for delivery estimates then refused for a refund. You should to be sued into oblivion.
14 november 2024
Omdöme utan inbjudan
Svar från MAISON de SABRÉ
Dear UScustomer,
Thank you for sharing your feedback. We sincerely apologize for the inconvenience and delay you’ve experienced with your order. This is not the level of service we strive to provide, and we understand how frustrating this situation must have been for you.
Our team aims to process and ship all orders as efficiently as possible, but during peak periods, occasional delays can occur due to factors beyond our control. Please rest assured we are reviewing your experience thoroughly to improve our processes and avoid such occurrences in the future.
To assist you further, our Customer Service team will be in contact with you within the next 24 hours to resolve this matter promptly.
Thank you for bringing this to our attention, and we appreciate the opportunity to make things right.
Warm regards,
The MAISON de SABRÉ Team
Scum
Have ordered the green one December 6. Till today did not receive my case. After a week got an email that the item is out of stock asking me to order something else or get a "store credit"
Get lost with your store credit and send me my mony back
Its now almost two weeks and I'm still waiting.
6 december 2024
Omdöme utan inbjudan
Svar från MAISON de SABRÉ
Dear klant,
We sincerely apologize for the delay and the inconvenience caused by the out-of-stock item in your order. At MAISON de SABRÉ, we pride ourselves on delivering an exceptional experience, and we’re truly disappointed that this was not the case for you.
While we strive to maintain accurate stock quantities to meet demand, occasional discrepancies can occur, especially during peak periods. Please rest assured that this does not reflect the standards we set for ourselves.
Our customer service team will contact you within the next 24 hours to resolve this for you promptly, whether it be a refund or alternative solution. We greatly appreciate your patience and understanding as we work to make this right.
Thank you for sharing your feedback.
Warm regards,
The MAISON de SABRÉ Team
Delivery time and availability.
The 3 weeks ago on 23/11/2024 made order for 3 items for birthday my wife. After two weeks I send few emails regarding my delivery time. Typical answer - we extremely busy. Today I received email regarding one items currently out of stock (no understand why you waiting for 3 weeks) and pls choose other colour. Very disappoint Customer service very bad.
14 december 2024
Omdöme utan inbjudan
Svar från MAISON de SABRÉ
Dear Alex,
Thank you for sharing your experience, and we sincerely apologise for the inconvenience caused by the delay and availability of your order. Due to exceptionally high demand during this busy period, we’ve encountered some unexpected stock shortages, and we’re truly sorry that this has impacted your experience.
At MAISON de SABRÉ, we pride ourselves on delivering exceptional customer service, and we regret that we did not meet your expectations this time. Please rest assured, our customer service team will be in touch with you within the next 24 hours to assist further and resolve this matter promptly.
We greatly appreciate your patience and understanding as we work to make this right.
Warm regards,
The MAISON de SABRÉ Team
Very responsive
Very responsive, courteous, and helpful customer service!
11 december 2024
Omdöme utan inbjudan
Svar från MAISON de SABRÉ
Hi Mika,
Thank you so much for your kind words! We’re thrilled to hear that our customer service team made such a positive impression on you. At Maison de Sabré, we believe in creating exceptional experiences for our customers, and your feedback truly inspires us to continue delivering the best service possible. We look forward to welcoming you back soon!
Warm regards,
The MAISON de SABRÉ Team
Excellent customer service
Excellent customer service. Had a small issue and they attended to my request immediately. The quality of their products is incredible and attention to detail is impressive.
11 november 2024
Omdöme utan inbjudan
Svar från MAISON de SABRÉ
Hi Christiane,
Thank you so much for your kind words! We’re delighted to hear that you had a positive experience with our customer service and that you’re impressed with the quality of our products. Your feedback truly means the world to us, and we’re thrilled to know we could assist you promptly.
If there’s anything else we can do for you, please don’t hesitate to let us know.
Warm regards,
The MAISON de SABRÉ Team
Great customer service
Great customer service, prompt response when I had an issue (my fault). The products are great quality, fast dispatch and excellent communication at every point of the order and delivery process. I’ll definitely order more items from this company. I get so many compliments on my sling phone case!
10 december 2024
Omdöme utan inbjudan
Svar från MAISON de SABRÉ
Hi surfersP,
Thank you for your wonderful feedback! We're thrilled to hear that you had a positive experience with our customer service and are enjoying your sling phone case. Your kind words about the quality of our products and communication mean so much to us.
We’re looking forward to serving you again and continuing to bring you more pieces you’ll love.
If there’s anything else we can assist you with, please don’t hesitate to reach out.
Warm regards,
The MAISON de SABRÉ Team
I had a teeny problem
I had a teeny problem, about which I complained. Company was on to it immediately, had a positive experience detailing the glitch, and it was ironed out within 48hr. I have had no problems with any of my other orders, so it's nice to know that when something does go wrong, it's sorted immediately.
2 december 2024
Omdöme utan inbjudan
Svar från MAISON de SABRÉ
Hi Keryn,
Thank you so much for your kind feedback! We’re delighted to hear that your issue was resolved quickly and that your experience with us has been positive. It’s always our priority to ensure everything runs smoothly, and we’re here to assist whenever needed.
We truly appreciate your continued trust in MAISON de SABRÉ!
Warm regards,
The MAISON de SABRÉ Team
Lovely customer service
I needed help with my order and received fantastic, prompt assistance.
4 december 2024
Omdöme utan inbjudan
Svar från MAISON de SABRÉ
Hi Julie,
Thank you so much for your kind feedback! We’re thrilled to hear you had a fantastic experience with our customer service team. Providing prompt and helpful assistance is always our top priority.
If there’s anything else we can assist you with, don’t hesitate to reach out.
Warm regards,
The MAISON de SABRÉ Team
Marj went above and beyond to assist me…
Marj went above and beyond to assist me resolve the issue with my order. Marj was professional and went above and beyond to assist me.
10 oktober 2024
Omdöme utan inbjudan
Svar från MAISON de SABRÉ
Dear Ana,
Thank you so much for your kind words and for taking the time to share your experience with us. We’re thrilled to hear that Marj went above and beyond to assist you and resolve your issue.
Providing exceptional service is our priority, and it’s wonderful to know that Marj’s professionalism made a difference for you.
Should you need any further assistance, please don’t hesitate to reach out.
Warm regards,
The MAISON de SABRÉ Team
Svar från MAISON de SABRÉ
Dear Van,
Thank you for your wonderful feedback! We’re thrilled to hear that you’re loving your product. Your satisfaction means the world to us.
If there’s anything more we can do for you, don’t hesitate to let us know!
Warm regards,
The MAISON de SABRÉ Team
Detta är Trustpilot
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