I ordered a bag in July to be delivered to Saudi Arabia. 2 months later the bag still hasn’t been delivered and after multiple attempts to follow up on my order I’m told that it has been returned to s... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
The customer service is wonderful! I ordered an iPhone 17 Pro case but then decided (after placing the order) that I wanted the larger phone. I reached out to Client Relations and have had amazing... Se mer
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Got the Bucket Soft Tote in Plum Red and I love it so much! The leather is incredibly soft and supple, and you can really feel the quality of the full-grain leather and construction. It also sme... Se mer
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Actually ordered their backpack from Nordstrom but the fulfillment was still done by MAISON. The shipping was estimated to take over a week and there was no expedited shipping option, but needed the b... Se mer
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Företagsinformation
Skrivet av företaget
Step into the world of MAISON de SABRÉ, where luxury leather redefines the boundaries of elegance and craftsmanship. Our exclusive collections blend innovative design with traditional techniques, ensuring each piece not only meets but exceeds the pinnacle of luxury standards. Experience the distinction of meticulously hand-finished accessories that bring sophistication to every moment of your life.
Kontaktuppgifter
Australien
- info@maisondesabre.com
- maisondesabre.com
4,1
Bra
1 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 95 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från MAISON de SABRÉ
Dear Aaron Paul,
Thank you so much for your kind words! We’re thrilled to hear that you found our service accommodating. Your satisfaction is our top priority, and it means the world to us to know we met your expectations.
If there’s anything else we can assist you with, please don’t hesitate to reach out.
Warm regards,
The MAISON de SABRÉ Team
Disappointed with colour but resolution was excellent
I purchased a green emerald product and felt the colour was different in real life. However I was helped with fabulous customer service and I am happy with the resolution. The quality was excellent even if the colour was not what I expected.
29 november 2024
Omdöme utan inbjudan
Svar från MAISON de SABRÉ
Hi Taniya,
Thank you so much for your thoughtful feedback! We truly appreciate your kind words about our customer service and are thrilled to know you were happy with the resolution provided.
While we're sorry the color wasn't exactly what you had envisioned, we're delighted to hear you were impressed with the quality of the product. Your satisfaction is incredibly important to us, and we're always here to help should you need anything further.
Thank you again for choosing MAISON de SABRÉ!
Warm regards,
The MAISON de SABRÉ Team
Not the right material for phone cases
The quality of the phone case is poor. Leather cases look beautiful but they clearly failed to test how soft leather would hold up after use. After putting it in my pant pocket, it already started marking up. A few months in and case is completely worn through. Wish I could upload photos
Please find more durable leather for your cases. Waste of $40
1 november 2024
Omdöme utan inbjudan
Svar från MAISON de SABRÉ
Hi Sally,
Thank you for your feedback and for taking the time to share your experience. We sincerely apologize for any inconvenience caused by your recent purchase. At MAISON de SABRÉ, we take great pride in the quality and design of our products, which are crafted with premium materials to provide both style and functionality.
We deeply regret that this did not meet your expectations. To help us better understand and improve client experiences, we kindly ask you to share more details about your purchase, such as your order number and the specific product. This will allow us to look into this matter further for you.
You are welcome to email us at contact@maisondesabre.com, and we’ll ensure your concerns are addressed promptly.
Once again, we truly appreciate your feedback and apologize for any inconvenience. Thank you for allowing us to make things right. We look forward to hearing from you soon.
Warm regards,
The MAISON de SABRÉ Team
Excellent customer service
Excellent customer service. Very understanding of the situation.
26 november 2024
Omdöme utan inbjudan
Svar från MAISON de SABRÉ
Dear Zach,
Thank you so much for your kind feedback! We’re delighted to hear that you found our customer service to be understanding and supportive. Providing an exceptional experience is always our priority, and your appreciation truly means the world to us. Please don’t hesitate to reach out if there’s anything else we can assist you with! 🌟
Best Regards,
The MAISON de SABRÉ Team
I got my dad the Travel Uniform Jacket…
I got my dad the Travel Uniform Jacket and he loved it. It was the perfect fit and very light. The hardware and leather details really elevated the piece and now my mum wants one too, hopefully they make it in black next.
23 oktober 2024
Omdöme utan inbjudan
Svar från MAISON de SABRÉ
Dear GM,
Thank you so much for your kind words and feedback! We're thrilled to hear that your dad loved the Travel Uniform Jacket – it's wonderful to know it was the perfect fit and met your expectations. The thoughtful details, including the hardware and leather, truly make it a standout piece. We'll also pass along your suggestion about a black version to our design team.
Thank you for choosing MAISON de SABRÉ to gift something so special. Please don’t hesitate to reach out if there’s anything we can assist with!
Best Regards,
The MAISON de SABRÉ Team
Great service
I had a voucher that expired last year as I didn’t get to use it and I emailed Maison De Sabre and Carmela was more than happy to reinstate the voucher. I have just purchased a backpack that I had my eyes on for some time so really happy. Thank you
21 november 2024
Omdöme utan inbjudan
Svar från MAISON de SABRÉ
Dear Angela,
Thank you for sharing your wonderful feedback, Angela!
We're thrilled to hear that Carmela was able to help reinstate your voucher and that you’ve finally added the backpack you’ve been eyeing to your collection. Your happiness means the world to us, and we’re so grateful for your continued support of MAISON de SABRÉ.
If there’s anything else we can assist you with, we’re always here for you!
Best Regards,
The MAISON de SABRÉ Team
Excellent quality and great customer…
Excellent quality and great customer service and responsiveness
21 november 2024
Omdöme utan inbjudan
Svar från MAISON de SABRÉ
Dear Rebecca,
Thank you for your wonderful feedback! We’re delighted to hear that you’re impressed with the quality of our products and the responsiveness of our customer service. It’s always our goal to deliver excellence in every aspect of your experience with MAISON de SABRÉ. If there’s anything else we can assist you with, please don’t hesitate to reach out!
Best Regards,
The MAISON de SABRÉ Team
Iphone 15 pro max case
I am from New Jersey USA, and I recently purchased iphone case and couldn’t be more impressed with the entire experience! From start to finish, the customer support was exceptional—quick, helpful, and genuinely dedicated to resolving any questions I had. Special thanks to Carmela!
As for the product itself, the quality is great. The case feels luxurious and well-crafted. Thank you Maison de Sabre, keep making such great and useful products!!!
Best,
Shirina
20 november 2024
Omdöme utan inbjudan
Svar från MAISON de SABRÉ
Dear Shirina,
Thank you so much for sharing your wonderful feedback with us! We’re thrilled to hear that you had such a positive experience, and we’re especially grateful for your kind words about our customer support team and Carmela’s assistance.
We’re also delighted to hear that you love your iPhone case and that it exceeded your expectations. Hearing that our products bring joy to our customers is always our greatest reward.
Thank you once again for your support and for choosing MAISON de SABRÉ. We look forward to continuing to provide you with beautifully crafted products and exceptional service.
Warm regards,
The MAISON de SABRÉ Team
Customer-centric
I really like the conduct I received throughout my experience. It was easy to get in contact, and service is fast and friendly. On one occasion I sought help (from the lovely Carmela) post-receiving my order, and got the best imaginable assistance and resolution. The product is obviously gorgeous, but what impressed me the most is their respectful and customer-centric service. 👍🏼 From Hened
19 november 2024
Omdöme utan inbjudan
Svar från MAISON de SABRÉ
Hi Hannah,
Thank you so much for taking the time to share your wonderful feedback! 🌟 We’re delighted that you enjoyed your experience with us and that our team could provide you with the best assistance and resolution.
Your kind words about our service and product truly mean the world to us. Ensuring a respectful and customer-centric experience is at the heart of everything we do, and it’s so rewarding to know we’ve met your expectations.
Please don't hesitate to reach out if there’s anything else we can do for you.
Warm regards,
MAISON de SABRÉ Team
Very bad customer service
First of all make sure you know you want an item before you purchase. This company doesn't allow refunds. You can exchange only if it's not monogramed. You must pay for return shipping overseas, plus they charge a return fee. If you buy an item that goes on sale even before you receive your item they will not honor that sale. Very bad customer service!
16 november 2024
Omdöme utan inbjudan
Svar från MAISON de SABRÉ
Hi Audrey,
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and sincerely apologize for any inconvenience caused.
To clarify, as per our policy, we currently do not offer price matching. That said, we understand your concerns and are committed to assisting you further. Our customer service team will be in touch with you within 24 hours to address and resolve this matter.
We truly value your input and are here to ensure you feel supported. Thank you for your patience as we work to make things right.
Warm regards,
The MAISON de SABRÉ Team
Excellent customer service
I love this brand! Their products are all beautifully made and their customer service is excellent.
14 november 2024
Omdöme utan inbjudan
Svar från MAISON de SABRÉ
Hi Midori,
Thank you so much for your kind words and for sharing your feedback! We’re delighted to hear that you love our brand and appreciate the quality of our products and customer service. Your support means the world to us, and we look forward to serving you again soon!
Warm regards,
The MAISON de SABRÉ Team
Customer oriented service
I had a wonderful experience with Ana and the team who went above and beyond to ensure I was supported and got a new case, after I had incorrectly ordered the wrong size. Thank you team.
9 november 2024
Omdöme utan inbjudan
Svar från MAISON de SABRÉ
Hi Aish,
Thank you so much for your kind words and wonderful feedback! We’re thrilled to hear that Ana and the team could provide you with the support you needed and ensure you received the perfect case. At MAISON de SABRÉ, we’re dedicated to delivering exceptional service, and it’s incredibly rewarding to know we met your expectations.
Thank you once again for choosing us, and please don’t hesitate to reach out if there’s anything further we can assist you with.
Warm regards,
The MAISON de SABRÉ Team
Hello Kitty wallet and key chain
I purchased the Hello Kitty wallet and to my disappointment the gold stamped logo wasn't clearly printed. Parts of the logo was coming off or there was too much gold that bled into the letters. I also purchased a Hello Kitty key chain which also had black ink on the bow. I contacted customer service and Marj the customer service rep promptly responded and offer to replace the items to rectify the issues. I greatly appreciated her help and would definitely come back to purchase leather goods again as they stand by the quality of their craftsmanship.
6 november 2024
Omdöme utan inbjudan
Svar från MAISON de SABRÉ
Dear Brenda,
Thank you so much for sharing your experience with us! We're glad to hear that Marj was able to assist you promptly and provide a solution for the issues with your Hello Kitty wallet and key chain. At MAISON de SABRÉ, we are deeply committed to craftsmanship and ensuring each piece meets our high standards, so your feedback is incredibly valuable to us.
We truly appreciate your understanding and are thrilled to have the opportunity to make things right. We look forward to welcoming you back for more MAISON de SABRÉ pieces in the future!
Best Regards,
The MAISON de SABRÉ Team
I recently purchased the Hello Kitty…
I recently purchased the Hello Kitty charm collection from Maison de Sabre, and I couldn’t be happier with my choice! The craftsmanship and attention to detail on each charm are impressive, perfectly capturing Hello Kitty’s iconic style with a chic, modern twist. The materials feel high-quality and durable, adding a touch of personality to my bag while also withstanding daily wear. Maison de Sabre has truly created a collectible that’s both stylish and nostalgic for Hello Kitty fans. Can’t wait to see what other designs they come up with!
7 november 2024
Omdöme utan inbjudan
Svar från MAISON de SABRÉ
Dear Fhe,
Thank you so much for your wonderful feedback! We’re thrilled to hear that you’re enjoying your Hello Kitty charm collection and that the craftsmanship and design have met your expectations. Capturing Hello Kitty’s iconic style with a modern twist was our goal, and we’re delighted to know it has added both style and durability to your collection.
We can’t wait to bring you more designs that embody the same spirit and quality. Thank you for being a part of the MAISON de SABRÉ family, and we look forward to creating more pieces that you’ll love! 🌟
Best Regards,
The MAISON de SABRÉ Team
Happy
Received prompt help on my order thanks to Ana! I want to recognize her for taking the time to help me quickly and get things addressed for me. I am a happy customer again.
4 november 2024
Omdöme utan inbjudan
Svar från MAISON de SABRÉ
Dear S W,
Thank you for taking the time to share your experience. I’m truly sorry to hear about the issue with the fit of your phone case and the inconvenience it has caused you. At MAISON de SABRÉ, we take great care to ensure our products meet the highest standards of quality and functionality, so it's disappointing to hear that this particular item did not meet your expectations.
Please rest assured that our Sling Phone Case is designed to fit each device securely, and we apologize if this was not your experience. Our customer service team will be reaching out to you within the next 24 hours to assist you directly and find a resolution.
Thank you once again for your feedback, and for giving us the opportunity to make things right.
Warm regards,
The MAISON de SABRÉ Team
Exceptional Quality Items
I have bought several items from Maison de Sabre. All are of impeccable quality. However, the iphone 14 pro case didn't quite fit my phone. The company was kind enough to issue a refund.
23 oktober 2024
Omdöme utan inbjudan
Svar från MAISON de SABRÉ
Dear S,
We’re truly sorry to hear about your experience and any inconvenience this may have caused. You reached out during an exceptionally busy period, and we are working diligently to respond to every inquiry as quickly as possible. We sincerely appreciate your patience and understanding during this time.
Please rest assured that our Customer Service team will be in touch within the next 24 hours to help resolve this issue to your satisfaction. We are committed to ensuring that your MAISON de SABRÉ experience reflects the quality and care that we strive for in all of our products.
Thank you for bringing this to our attention, and we look forward to assisting you.
Warm regards,
The MAISON de SABRÉ Team
Five stars!
So helpful and responsive. Resolved my issue quickly and with professionalism.
4 november 2024
Omdöme utan inbjudan
Svar från MAISON de SABRÉ
Hi Annie,
Thank you so much for your wonderful feedback! We’re thrilled to hear that our team was able to assist you swiftly and professionally. It’s always our aim to provide a seamless and supportive experience, and your kind words truly mean a lot to us.
If there’s ever anything more we can help with, don’t hesitate to reach out. We’re here for you!
Warm regards,
The MAISON de SABRÉ Team
Great products and very helpful…
Great products and very helpful customer service
3 oktober 2024
Omdöme utan inbjudan
Svar från MAISON de SABRÉ
Hi Icee,
Thank you so much for your kind words! We're delighted to hear that you’re pleased with our products and service. Your satisfaction is incredibly important to us, and we're thrilled to have been able to provide a positive experience. Please don’t hesitate to reach out if there’s anything more we can assist you with.
Warm regards,
The MAISON de SABRÉ Team
My experience started out a little…
My experience started out a little rocky, but I appreciate the work Carmela did to make it right.
I originally ordered an AirPod bag charm in early June. The item was not shipped especially fast. Once the item arrived in the US it was quickly dispatched for delivery. The item was never delivered. USPS said that I’d moved and not left a forwarding address. That’s not correct, still live at the same address!
I reached out to customer service to see what options I had as my item was not delivered. Carmela responded to my email and informed me that the charm would be sent to me once the package arrived back to Australia from the US.
I monitored my email for a new tracking number. Months went by. I reached back out to Carmela to inquire. The item never reached them. Carmela expedited me a new charm which I received within the week. I wanted to make sure Carmela receives the recognition she deserves. I appreciate her working with me to resolve this situation.
1 oktober 2024
Omdöme utan inbjudan
Svar från MAISON de SABRÉ
Dear Molly,
Thank you so much for sharing your experience with us and for giving us the opportunity to make it right. We’re truly grateful for your patience and understanding throughout this process.
It’s wonderful to hear that Carmela could assist you and ensure your charm finally found its way to you. We’ll be sure to pass along your kind words to her – she’ll be thrilled to know her efforts are appreciated. Your feedback inspires us to continue delivering exceptional service, and we look forward to serving you even better in the future.
Thank you again for choosing MAISON de SABRÉ.
Warm regards,
The MAISON de SABRÉ Team
Non-existent customer service
This company has absolutely no customer service. No phone number. Online chat on their site is always "offline." No response to emails. Do not purchase from them.
***********
This company just replies with form feedback (see below) and form email responses, and does not actually attempt to resolve issues with customers. Part of their form response is to offer a $20 store credit, which is more of a marketing ploy than a real resolution. If I actually hear from a human being from this company, I will update my review.
30 oktober 2024
Omdöme utan inbjudan
Svar från MAISON de SABRÉ
Hi Kat,
Thank you for reaching out, and we deeply apologize for any frustration caused by the delay in our response. This is certainly not reflective of the high standard of service we aim to provide.
You’ve reached us during an exceptionally busy period, and we are working diligently to respond to each inquiry as quickly as possible. We appreciate your patience and understanding during this time.
Our customer service team will be in touch with you within the next 24 hours to assist with any concerns you may have.
Thank you for giving us the opportunity to make this right.
Warm regards,
The MAISON de SABRÉ Team
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