I ordered a bag in July to be delivered to Saudi Arabia. 2 months later the bag still hasn’t been delivered and after multiple attempts to follow up on my order I’m told that it has been returned to s... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
The customer service is wonderful! I ordered an iPhone 17 Pro case but then decided (after placing the order) that I wanted the larger phone. I reached out to Client Relations and have had amazing... Se mer
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Got the Bucket Soft Tote in Plum Red and I love it so much! The leather is incredibly soft and supple, and you can really feel the quality of the full-grain leather and construction. It also sme... Se mer
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Actually ordered their backpack from Nordstrom but the fulfillment was still done by MAISON. The shipping was estimated to take over a week and there was no expedited shipping option, but needed the b... Se mer
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Företagsinformation
Skrivet av företaget
Step into the world of MAISON de SABRÉ, where luxury leather redefines the boundaries of elegance and craftsmanship. Our exclusive collections blend innovative design with traditional techniques, ensuring each piece not only meets but exceeds the pinnacle of luxury standards. Experience the distinction of meticulously hand-finished accessories that bring sophistication to every moment of your life.
Kontaktuppgifter
Australien
- info@maisondesabre.com
- maisondesabre.com
4,1
Bra
1 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 95 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Lining tore
After light use, the lining of the bag tore in several places. The company advised me this was normal after 3 years. I disagreed, stating that it had light usage and my other bags had not degraded so quickly. They advised me to just take it to repair shy
11 september 2026
Omdöme utan inbjudan
Order didn’t arrive and refund not offered
I ordered a bag in July to be delivered to Saudi Arabia. 2 months later the bag still hasn’t been delivered and after multiple attempts to follow up on my order I’m told that it has been returned to sender due to unpaid customs, which I was not aware of. Maison de Sabre will not provide a refund citing that their fine print Ts & Cs do not allow refunds in these circumstances. This was meant to be a gift to celebrate a friend’s good news. Incredibly disappointing. Beware their poor after sales customer care.
9 september 2026
Omdöme utan inbjudan
Svar från MAISON de SABRÉ
Dear Lillian,
Thank you for sharing your experience. We’re sorry this order didn’t reach you as intended, particularly as it was purchased for such a meaningful occasion.
For international orders sent with duties unpaid, any applicable duties and taxes are payable directly to local customs. Where these charges remain unpaid, the parcel may be returned to us. Our Returns Policy outlines how orders returned for this reason are handled, which is why a refund was not initially offered in this instance.
That said, we don’t want to leave the experience here. Our Client Services Team has reached out to you again directly to review the circumstances and work with you toward a resolution.
We hope we have the opportunity to resolve this with the care it deserves.
Warm regards,
The MAISON de SABRÉ Team
Perfect Quality!!
5 september 2026
Omdöme utan inbjudan
Svar från MAISON de SABRÉ
Dear Sandra,
We’re delighted to hear you’re pleased with the quality of your piece. Knowing that the craftsmanship and attention to detail stood out to you is exactly what we hope for with every MAISON de SABRÉ creation.
We hope your piece becomes one you continue to enjoy and reach for for years to come. Thank you for taking the time to share your experience with us. We look forward to welcoming you back to MAISON de SABRÉ again soon.
Warm regards,
The MAISON de SABRÉ Team
Loved my leather bag!
1 september 2026
Omdöme utan inbjudan
Svar från MAISON de SABRÉ
Dear Nikki,
We’re delighted to hear you’re loving your leather bag. We hope yours becomes a much loved part of your everyday style for many years to come.
Thank you for taking the time to share your experience and for choosing MAISON de SABRÉ. We look forward to welcoming you back again soon.
Warm regards,
The MAISON de SABRÉ Team
The customer service is wonderful!
The customer service is wonderful!
I ordered an iPhone 17 Pro case but then decided (after placing the order) that I wanted the larger phone. I reached out to Client Relations and have had amazing service from Carmela assisting me step-by-step with the whole process. She has kept me informed on the status of the return; advised me about the different products and colors and facilitated the exchange seamlessly. I sent her an email advising that I wish all Client Relations interactions were as helpful as working with her. It was so nice to have one point person that followed up and responded quickly and saw the entire process through completion. On Client Relations alone, I'd use Maison de Sabre again (still waiting to see the amazing product)!
31 augusti 2026
Omdöme utan inbjudan
Svar från MAISON de SABRÉ
Dear Kelly,
Thank you for taking the time to share such generous words about your experience with Carmela. We’re pleased to know you felt well looked after throughout the entire process.
From helping you find the right case and colour to keeping you updated along the way, having one person there to see everything through is exactly the kind of care we want every client to experience. We’ll be sure to share your lovely feedback with Carmela as well.
We hope your new case arrives very soon and that you love your final choice once it’s in your hands. It’s been a pleasure assisting you, and we look forward to welcoming you back to MAISON de SABRÉ again.
Warm regards,
The MAISON de SABRÉ Team
Excellent customer service
I requested a replacement item under warranty. The response was quick, courteous and the item replaced at the company's expense. I have purchased several items and will continue to do so.
1 september 2026
Omdöme utan inbjudan
Svar från MAISON de SABRÉ
Dear Karen,
Thank you for taking the time to share your experience with us. We’re delighted we could make the warranty process smooth and ensure your replacement was taken care of promptly.
Knowing you’ve returned to MAISON de SABRÉ for several pieces over time is something we genuinely appreciate. Your continued confidence in us is never taken for granted, and we hope each addition to your collection brings you just as much enjoyment.
Thank you again for your continued support. We look forward to welcoming you back for many more pieces to come.
Warm regards,
The MAISON de SABRÉ Team
Bucket Soft Tote was the tote I didn't know I needed
Got the Bucket Soft Tote in Plum Red and I love it so much! The leather is incredibly soft and supple, and you can really feel the quality of the full-grain leather and construction. It also smells amazing. Despite how soft it is, the bag still feels really sturdy and well made, especially the strap.
It’s also surprisingly spacious without feeling bulky or heavy. A 13-inch laptop fits comfortably with plenty of room left for my makeup bag, wallet, keys, a book, a camera, an umbrella, it's a chic Mary Poppins bag. Even when I fill it up, the bag itself is so lightweight that it stays comfortable on my shoulder for long periods, which is something I really appreciate about it.
Also have to mention the shipping because I was genuinely impressed by how quick it was. Everything was really seamless from ordering to delivery and my bag arrived quicker than I expected.
Honestly my everyday bag now!
17 augusti 2026
Omdöme utan inbjudan
Svar från MAISON de SABRÉ
Dear Tisha,
Thank you for taking the time to leave such a generous review. We’re delighted to know you’ve had such a positive experience with both your new piece and your order with us.
It’s always lovely to hear when one of our designs fits so naturally into someone’s everyday routine. We appreciate your support and hope you continue to enjoy your MAISON de SABRÉ piece for many years to come.
Thank you for choosing MAISON de SABRÉ. We look forward to welcoming you back again.
Warm regards,
The MAISON de SABRÉ Team
Best bag i have ever owned
Fast shipping. Amazing quality. Beautifully made with the best quality leather! I want one of everything!
28 augusti 2026
Omdöme utan inbjudan
Svar från MAISON de SABRÉ
Dear Bianca,
Thank you for taking the time to leave us such a lovely review. It’s wonderful to know your experience with MAISON de SABRÉ has left such a positive impression.
We hope your bag becomes a piece you continue reaching for and enjoying for years to come. We’d be delighted to welcome you back whenever you’re ready to add something new to your collection.
Thank you for choosing MAISON de SABRÉ.
Warm regards,
The MAISON de SABRÉ Team
The bucket soft tote is unbelievably…
The bucket soft tote is unbelievably beautiful in person! It blends well with all my office looks and def a head turner! Will get the hobo next!
12 augusti 2026
Omdöme utan inbjudan
Svar från MAISON de SABRÉ
Dear Maine,
Thank you so much for taking the time to leave such a lovely review. It’s always wonderful to know when one of our pieces has found its place in someone’s everyday wardrobe.
We’d be delighted to help when you’re ready for your next piece. If you’d like any assistance choosing a style or colour, please don’t hesitate to reach out. We’re always happy to help.
Thank you for choosing MAISON de SABRÉ.
Warm regards,
The MAISON de SABRÉ Team
NO Customer service
I mistakenly ordered the wrong phone case & they kindly agreed to a store credit so I could order the correct one.
There is no credit on my account & despite many emails I have had only one response that said they would contact me soon . That was 2 months ago & now nobody is returning my emails or assisting me with the credit .
I am extremely disappointed with the customer service . I have asked for a phone number so I can speak to someone (as there is no direct line ) but again no response.
Unfortunately they have now left me no option but to take the matter further now having to take further action .
3 juni 2026
Omdöme utan inbjudan
Svar från MAISON de SABRÉ
Dear Chris,
We’re sorry for the frustration this has caused, particularly as you’ve been waiting for clarity on your store credit.
We’ve reviewed the correspondence with our Client Services team and can confirm that each of the emails you sent received a response from our team. From what we can see, it appears those replies haven’t been reaching your main inbox, which may explain why it seemed as though you weren’t hearing back from us.
We’d recommend checking your junk or spam folders, as our previous responses may have been redirected there. We certainly don’t want you to feel that your enquiries have gone unanswered, and we’re here to make sure this is resolved for you.
Warm regards,
The MAISON de SABRÉ Team
Je suis extrêmement déçue par mon…
Je suis extrêmement déçue par mon expérience d'achat.
Lors d'une promenade à Paris, j'ai découvert de très beaux charms pour sac, mais je n'arrivais pas à me décider sur le modèle à choisir. Quelques jours plus tard, de retour chez moi (j'habite à environ 80 km de Paris), j'ai décidé de commander deux charms sur le site officiel de la marque.
Les prix étaient affichés en euros et rien ne laissait clairement penser que la commande serait expédiée depuis l'étranger. Le délai annoncé était de 4 à 7 jours, ce qui m'a rassurée. Pourtant, la réalité a été tout autre : j'ai dû payer 50 € de frais de douane supplémentaires et attendre 21 jours pour recevoir ma commande.
Cette mauvaise surprise a complètement gâché mon plaisir. Un manque de transparence sur les frais et les délais de livraison est inacceptable pour un achat effectué sur un site officiel. Malheureusement, cette expérience me donne vraiment envie de ne plus acheter chez cette marque.
7 juni 2026
Omdöme utan inbjudan
Svar från MAISON de SABRÉ
Dear Aliaksandra,
Thank you for sharing your experience. We’re sorry the delivery timeframe and customs charges came as an unexpected part of your order.
Your order was dispatched from our US distribution centre. For European deliveries, we offer both Duties Paid and Duties Unpaid shipping options at checkout. With a Duties Paid service, applicable import duties and taxes are included upfront. When a Duties Unpaid service is selected, any customs charges are assessed and collected separately by the destination country’s customs authorities.
The delivery timeframe shown at checkout reflects the estimated transit time with the selected carrier. As customs clearance is managed independently by local authorities, this can occasionally extend the delivery timeframe once the parcel arrives in the destination country.
We understand how important it is to have clear expectations around both delivery and potential customs charges, and we appreciate the opportunity to clarify this.
Warm regards,
The MAISON de SABRÉ Team
Exceptional Service
I had the privilege of communicating with Carmela, Client Services Specialist, and she was absolutely AMAZING! She was able to resolve my issue with such professionalism and efficiency. She was professional, communicative, kind, friendly, and incredibly knowledgeable about the products and policies.
She made my experience truly lovely. Based on the exceptional client service I received, I will definitely be a lifetime client of MAISON de SABRE’!
Thank you sooo much, Carmela! :-)
~Ra’Chael
17 augusti 2026
Omdöme utan inbjudan
Svar från MAISON de SABRÉ
Dear Ra’Chael,
Thank you for taking the time to leave such a lovely review. We’re pleased Carmela was able to provide the care and support you needed and make your experience with MAISON de SABRÉ a positive one.
We’ll be sure to share your kind words with her. Knowing that the experience has given you even more confidence in choosing MAISON de SABRÉ again is wonderful to hear.
Thank you for your trust and support. We look forward to welcoming you back again soon.
Warm regards,
The MAISON de SABRÉ Team
Exceptional Service
Actually ordered their backpack from Nordstrom but the fulfillment was still done by MAISON. The shipping was estimated to take over a week and there was no expedited shipping option, but needed the backpack before we traveled for my wife’s birthday. I contacted Nordstrom and they advised I contact MAISON. I contacted MAISON by email and was assisted by Carmela. She actually went out of her way to check the order, find it, expedite it, and follow up with me the whole way. Having amazing customer service is so rare nowadays and MAISON was a breath of fresh air. The backpack looked and felt great. They won themselves a repeat customer. I was so happy I created a trust pilot account just to leave a review.
16 augusti 2026
Omdöme utan inbjudan
Svar från MAISON de SABRÉ
Dear Don,
Thank you for such a generous review. We’re so pleased we could make things a little easier, especially with an important birthday trip coming up.
Carmela will be delighted to know her care and follow through left such a positive impression. More than anything, we’re glad your experience with MAISON de SABRÉ has given you a reason to return.
We hope your wife loves her backpack and that it accompanies her on many wonderful travels ahead.
If you ever need anything or are thinking of adding another piece, we’re always here to help.
Warm regards,
The MAISON de SABRÉ Team
Best customer service
Got the best customer service from Carmela after reaching out regarding my order. The issue I had was initially my own fault but she kindly helped me and sorted it out. So impressed about the customer service experience and cant wait to get the order!
24 juli 2026
Omdöme utan inbjudan
Svar från MAISON de SABRÉ
Dear Minna,
Thank you for your wonderful review.
We're delighted to hear that Carmela was able to assist you and help resolve everything. It’s especially rewarding to know your experience left you feeling confident about your order, and we’re pleased we could turn things around for you.
Thank you for choosing MAISON de SABRÉ. We hope you love your new piece when it arrives, and if there's ever anything we can assist you with, we're always here to help.
Warm regards,
The MAISON de SABRÉ Team
Outstanding customer service
Outstanding customer service - they went above and beyond. I will definitely continue to shop with the company, very pleased.
23 juli 2026
Omdöme utan inbjudan
Svar från MAISON de SABRÉ
Dear Bridget,
Thank you for your wonderful review.
We're delighted to hear you had such a positive experience with our Client Services team. It was a pleasure assisting you, and we're pleased to know we've earned your trust and that you'll be shopping with us again.
Thank you for choosing MAISON de SABRÉ. We can't wait to welcome you back for your next piece, and if there's ever anything we can assist you with, we're always here to help.
Warm regards,
The MAISON de SABRÉ Team
It was soooooooo hard to make a return
It was soooooooo hard to make a return. I exchanged 6 different email to send back the item I purchased and after that, it took me over a month to keep asking them why they don't make a refund. Then they emailed me after a month to send them tracking number. After so many more emails, they send me a code for store credit, which doesn't work. Their customer service is terrible.
19 juli 2026
Omdöme utan inbjudan
Svar från MAISON de SABRÉ
Dear Connie,
Thank you for taking the time to share your feedback. We're sorry to hear your return experience didn't meet your expectations.
For change-of-mind returns, our Returns Policy offers store credit, giving you the flexibility to choose another MAISON de SABRÉ piece whenever you're ready.
As part of our return process, we ask customers to share their return tracking number once the parcel has been shipped, as outlined in the return instructions provided by our Client Services team. This helps us locate and assess the return promptly once it reaches our warehouse.
We also understand you experienced difficulty using your store credit code. We'd welcome the opportunity to review this with you and help resolve it. Please get in touch with us, and we'll personally review your case and work to resolve it as quickly as possible.
We value your trust in MAISON de SABRÉ and hope to have the opportunity to make this right.
Warm regards,
The MAISON de SABRÉ Team
So underrated! Love this brand!
I already had high expectations of the pieces but upon it arriving, from the packaging to the craftsmanship and the quality of my pieces, and the designs, it more than exceeded my expectations!
1 juni 2026
Omdöme utan inbjudan
Svar från MAISON de SABRÉ
Dear Cristina,
Thank you for sharing your experience with us.
From the packaging to the craftsmanship and design of your pieces, it's a pleasure to know that every detail left such a strong impression. We set out to create pieces that feel as special in person as they do online, and we're delighted your order delivered on that promise.
Thank you for choosing MAISON de SABRÉ. We hope your new pieces accompany you on many adventures ahead.
If you ever need anything or are thinking of adding another piece, we’re always here to help.
Warm regards,
The MAISON de SABRÉ Team
Je viens de recevoir mon sac c est un…
Je viens de recevoir mon sac c est un cadeau et un second achat chez maison de sabré . Très contente de mon sac et étui passeport ils correspondent exactement aux photos. J ai été surprise que mon sac ne soit pas dans une jolie boîte et qu il n y ait pas de carte de remerciement pour l achat même si il etait parfaitement emballé .
30 maj 2026
Omdöme utan inbjudan
Svar från MAISON de SABRÉ
Dear Valerie,
Thank you for taking the time to leave a review and for your continued support of MAISON de SABRÉ.
We're pleased to know your latest purchase arrived safely and met your expectations. We appreciate your thoughts on the presentation experience. Feedback like yours helps us continue refining every detail of the customer journey, and we'll be sure to share it with our team.
Thank you again for choosing MAISON de SABRÉ. We hope your new pieces accompany you on many memorable journeys ahead.
We look forward to welcoming you back again soon.
Warm regards,
The MAISON de SABRÉ Team
Customer service saved the experience
I purchased an iPhone cover for my 17 Pro Max. I was pretty excited to buy myself a classy, good quality phone cover and was convinced by the website’s description of the product (specifically “ The most advanced iPhone 17 protection, engineered by the original all-leather case pioneers. Crafted from shock-absorbent German polycarbonate and wrapped in supple, sustainable DriTan™ full-grain leather, it securely safeguards your most essential companion through extraordinary design. The Phone Case delivers unparalleled fracture resistance with 360-degree defence against drops and scratches”).
Unfortunately within three weeks my phone screen was so scratched and damaged that I had to replace the screen protector and ended up replacing the case. It became clear to me (and was admitted by MdS themselves) that the edges of the case don’t cover the edge of the glass screen completely, leaving it exposed.
After a lot of back and forth, they’ve have agreed to refund the purchase which I am grateful for. While the product didn’t live up to my expectations, the customer service got there in the end. Carmela was very polite and understanding.
26 maj 2026
Omdöme utan inbjudan
Svar från MAISON de SABRÉ
Dear Georgina,
Thank you for taking the time to share your feedback with us. We’re sorry to hear about the experience you’ve had with your Sling Phone Case and understand how disappointing this must have been.
Please know that one of our Client Service Specialists will be reaching out to you directly to review the matter further and work toward a resolution with you personally.
We appreciate you bringing this to our attention and giving us the opportunity to assist further.
If you have any questions or concerns, please do not hesitate to let us know.
Warm regards,
The MAISON de SABRÉ Team
Wow - great experience that might not have been
What started as a problem ended up being a great experience. I had an issue with incorrectly ordering an item I wanted. I used both a dm and email to explain my error and in quick fashion their customer service replied and fixed the issue with great aplomb and turned what could’ve been a negative first experience into a wonderful one. I can’t wait to get my new wallet and look forward to getting a few other items as well.
13 maj 2026
Omdöme utan inbjudan
Svar från MAISON de SABRÉ
Dear David,
Thank you for taking the time to share this with us. We’re pleased to hear that what began as a frustrating situation turned into a positive experience for you.
Our team always aims to handle every interaction with care and attentiveness, so we appreciate hearing that the support you received helped turn things around. We’ll also be sure to share your kind words internally with the team involved.
Thank you for choosing MAISON de SABRÉ. We hope you love your new wallet once it arrives, and we look forward to welcoming you back again soon.
Warm regards,
The MAISON de SABRÉ Team
Detta är Trustpilot
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