I ordered a bag in July to be delivered to Saudi Arabia. 2 months later the bag still hasn’t been delivered and after multiple attempts to follow up on my order I’m told that it has been returned to s... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
The customer service is wonderful! I ordered an iPhone 17 Pro case but then decided (after placing the order) that I wanted the larger phone. I reached out to Client Relations and have had amazing... Se mer
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Got the Bucket Soft Tote in Plum Red and I love it so much! The leather is incredibly soft and supple, and you can really feel the quality of the full-grain leather and construction. It also sme... Se mer
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Actually ordered their backpack from Nordstrom but the fulfillment was still done by MAISON. The shipping was estimated to take over a week and there was no expedited shipping option, but needed the b... Se mer
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Företagsinformation
Skrivet av företaget
Step into the world of MAISON de SABRÉ, where luxury leather redefines the boundaries of elegance and craftsmanship. Our exclusive collections blend innovative design with traditional techniques, ensuring each piece not only meets but exceeds the pinnacle of luxury standards. Experience the distinction of meticulously hand-finished accessories that bring sophistication to every moment of your life.
Kontaktuppgifter
Australien
- info@maisondesabre.com
- maisondesabre.com
4,1
Bra
1 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 95 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Good company
The shipping was fast on their part and the product is very nice.
19 februari 2026
Omdöme utan inbjudan
Svar från MAISON de SABRÉ
Dear Asia,
Thank you for your thoughtful review. We appreciate you taking the time to share this.
We’re delighted to hear your order arrived quickly and that you’re enjoying your piece. Creating something beautiful and ensuring it reaches you promptly is always our goal.
Thank you again for your support. We can’t wait to welcome you back to MAISON de SABRÉ soon.
If you ever need anything at all, we're here to help.
Warm regards,
The MAISON de SABRÉ Team
Great post purchase customer care
It goes without saying that the products are outstanding, but it was the post purchased customer care from Carmela that was a real stand out for me.
She was polite from the outset, followed up on the status of my question regularly and the tone of her emails was friendly and polite - 5 stars for Carmela!
19 februari 2026
Omdöme utan inbjudan
Svar från MAISON de SABRÉ
Dear Lesley,
Thank you for your generous review.
We’re pleased to hear that your experience with our post-purchase care stood out. Thoughtful follow-up and clear communication are just as important to us as the pieces themselves, so it’s wonderful to know you felt supported throughout.
We’ll be sure to share your kind words with Carmela. She’ll be delighted.
Thank you for choosing MAISON de SABRÉ and hope to welcome you back again soon.
If you ever need anything at all, we're here to help.
Warm regards,
The MAISON de SABRÉ Team
High quality goods with great service…
High quality goods with great service and customer care. It was the second time I ordered their products. Carmella was very helpful and perfect customer service lady!!!
31 januari 2026
Omdöme utan inbjudan
Svar från MAISON de SABRÉ
Hi there,
Thank you for your wonderful review and for returning to MAISON de SABRÉ for your second order.
We’re thrilled to hear you’re enjoying the quality of your pieces and that your experience with our Client Services team was such a positive one. Delivering beautifully crafted essentials alongside attentive, considered service is always our priority.
We’ll be sure to share your kind words with Carmela. She’ll be so happy to hear this.
We appreciate your support and look forward to welcoming you back again soon. If you ever need anything at all, we're here to help.
Warm regards,
The MAISON de SABRÉ Team
the bags are so posh and great in…
the bags are so posh and great in colors I love it
1 februari 2026
Omdöme utan inbjudan
Svar från MAISON de SABRÉ
Dear Mel,
Thank you for your beautiful review.
We’re happy to hear you’re loving your bag and the colours. Each shade is thoughtfully developed to feel rich, timeless, and refined, so it’s wonderful to know you’re enjoying them.
We appreciate you taking the time to share your experience and for choosing MAISON de SABRÉ. If there’s ever anything you need, we're always here to help.
Warm regards,
The MAISON de SABRÉ Team
Great experience with customer care…
Great experience with customer care team - big thank you to Carmela for being amazing and very helpful. Products are beautify designed.
23 januari 2026
Omdöme utan inbjudan
Svar från MAISON de SABRÉ
Dear Alyona,
Thank you for your kind words and for taking the time to share your experience. We’re delighted to hear that our Client Services Specialist team was able to support you, and we’ll be sure to pass your lovely feedback on to Carmela.
We appreciate your support and are pleased you’re enjoying the design of our pieces. Thank you again for choosing MAISON de SABRÉ.
If you ever need anything further, we’re here to help.
Warm regards,
The MAISON de SABRÉ Team
phone case
Recently bought a phone case. Their website shows an amazing emerald green colour but I’m real life it’s a dull green with poor material quality, I’m not sure whether it a genuine leather as it’s very dry smells like glue. Very disappointing.
23 januari 2026
Omdöme utan inbjudan
Svar från MAISON de SABRÉ
Dear Kate,
Thank you for taking the time to share your feedback. We’re sorry to hear that the phone case didn’t meet your expectations, particularly around the colour and overall feel. We understand how disappointing this can be, and we appreciate you bringing this to our attention.
We’d like to clarify that our phone cases are made from genuine leather. As a natural material, leather can vary slightly in texture, scent, and tone, and it will naturally soften and develop character with use over time. That said, we take any concerns around quality and finish seriously, and your feedback has been shared with our team for review.
One of our Client Service Specialists has already reached out to you directly so we can look into this further and help resolve the issue.
If there’s anything else we can help with in the meantime, please don’t hesitate to let us know.
Warm regards,
The MAISON de SABRÉ Team
I have a Louis Vuitton tote bag which I…
I have a Louis Vuitton tote bag which I find it inconvenient for travelling especially with suitcases in tow and wanted a backpack and accidentally came across this brand. I like the design and decided to take it on my South America and Antartic cruise.
It passed by flying colour even under drizzling rain.
15 januari 2026
Omdöme utan inbjudan
Svar från MAISON de SABRÉ
Dear Lambert,
Thank you for sharing such a wonderful review. It’s a pleasure to hear that our backpack supported you so well on your travels, from South America all the way to Antarctica.
We’re glad it made travelling with luggage easier and held its colour and quality even in drizzling rain. Creating pieces that combine thoughtful design, durability, and comfort for real journeys is always our focus.
Thank you for choosing MAISON de SABRÉ and for taking the time to share your experience. We hope it continues to serve you beautifully on many more adventures ahead.
Warm regards,
The MAISON de SABRÉ Team
Great customer support
Really appreciated the great customer support provided by Carmela
6 januari 2026
Omdöme utan inbjudan
Svar från MAISON de SABRÉ
Dear Alexandra,
Thank you for sharing this with us. We’re pleased to hear that Carmela was able to support you, and we appreciate you taking the time to leave such kind feedback.
Thank you for choosing MAISON de SABRÉ. If there’s ever anything we can assist with in the future, we’re always here to help.
Warm regards,
The MAISON de SABRÉ Team
If I could rate at 0 stars I would
1/25/2026- update- the company did reach out to me to address my concerns and I shipped the bag back to Australia about a week ago. I am now waiting on a refund because I did have to replace their bag. This time I went with a timeless designer with brand power, longevity and of course, functionality.
If I could rate at 0 stars I would. The name sounds sexy, edgy, but this bag is poor quality and I regret making the purchase. First, it takes forever to receive the bag. It took almost a month after I made the purchase to receive it. It arrives boxed pretty and I was so excited once I got it. However, I haven't even had mine for 6 months and it already started creasing. When I contacted customer service, they turn the interaction into a pen pal one and gaslight you into thinking its your fault the bag has issues. They are not good with standing by their product or so called warranty, so I definitely don't recommend. I like to give new products a try, but sometimes it might be better to go with a designer who has been in business much longer and not waste time or effort on some of these new designs with cheap material and costly sticker prices. I don't mind paying for a good product, but I can't stand a high price tag for a cheap design then the company tries to make it my fault the bag has issues.
8 januari 2026
Omdöme utan inbjudan
Svar från MAISON de SABRÉ
Dear Thea,
Thank you for taking the time to share this and we're sorry for this experience. That is not the standard we hold ourselves to at MAISON de SABRÉ
Our team has already reached out to you directly so we can review your concerns in detail and address them with care. We take feedback around product quality, delivery timelines, and service interactions seriously, and we want the opportunity to look into this properly.
We appreciate the chance to follow up with you directly and work toward a resolution. If you ever need anything further, we’re here to help.
Warm regards,
The MAISON de SABRÉ Team
I purchased the hello kitty charm
I purchased the hello kitty charm. It was super cute, I had to get another one as a gift! =)
11 december 2025
Omdöme utan inbjudan
Svar från MAISON de SABRÉ
Dear Liz,
Thank you so much for taking the time to share this with us. We’re delighted to hear when something we’ve created finds its way into both personal moments and thoughtful gifts.
Thank you for choosing MAISON de SABRÉ. We appreciate your support and hope it brings a smile each time it’s used. If there’s ever anything you need, we’re always here.
Warm regards,
The MAISON de SABRÉ Team
Love my Pomegranate red BUT
Love my Pomegranate red carryon, BUT the weekender and suitcase are not the exact same colour 😩
30 december 2025
Omdöme utan inbjudan
Svar från MAISON de SABRÉ
Dear Jane,
Thank you for bringing this to our attention. We understand the expectation for consistency across pieces in the same colourway, and we’re sorry this didn’t feel quite right.
We appreciate you taking the time to share your feedback, and we’re committed to looking into this further. One of our team members will be reaching out shortly to assist you.
If there’s anything else we can help with in the meantime, please don’t hesitate to let us know.
Warm regards,
The MAISON de SABRÉ Team
Carmela client service specialist was…
Carmela client service specialist was very helpful. I was having issues placing my order and we were able to resolve this issue through email.
26 december 2025
Omdöme utan inbjudan
Svar från MAISON de SABRÉ
Dear Karla,
Thank you for taking the time to share this. We’re glad to hear that Carmela was able to step in and support you through the ordering process.
Thank you for choosing MAISON de SABRÉ. If you need anything further, we’re here to help.
Warm regards,
The MAISON de SABRÉ Team
I ordered a gift for Christmas back in…
I ordered a gift for Christmas back in November and paid extra for “2 day” shipping. I’ve had the same experience as Julia Veensalu above. I was given a DHL tracking code but DHL never received the package. After chasing Maison De Sabre looking for gift, they claim to have sent a second package which has also not been delivered.
23 december 2025
Omdöme utan inbjudan
Svar från MAISON de SABRÉ
Dear Marc,
We're sorry for this experience, especially given the timing and the expectations around a Christmas gift. This is not the level of service we aim to deliver.
One of our Client Service Specialists has already been in touch with you directly and is actively working to resolve this matter. We’re taking this seriously and want to ensure the outcome is handled with care.
We appreciate you taking the time to share your feedback, and we look forward to resolving this.
Warm regards,
The MAISON de SABRÉ Team
I bought the Medium flap bag as a gift…
I bought the Medium flap bag as a gift for my mom this holiday and she loves it! The quality and craftsmanship are beautiful. Such a perfect timeless gift!
19 december 2025
Omdöme utan inbjudan
Svar från MAISON de SABRÉ
Dear Lara,
Thank you for sharing this with us. It’s wonderful to hear your mom loves her Medium Flap Bag.
Being chosen as a holiday gift makes it all the more special, and we’re glad the quality and craftsmanship stood out. Creating timeless pieces that feel considered and enduring is at the heart of what we do at MAISON de SABRÉ.
Thank you for choosing MAISON de SABRÉ and for taking the time to leave such a kind review.
If you ever need anything further, we’re here to help.
Warm regards,
The MAISON de SABRÉ Team
Poor customer service and no refund in sight
Poor customer service with a no-can-do attitude. I am still waiting for a refund for a bag I never received. I have been relentlessly chasing them, but their customer service is now ignoring me.
25 november 2025
Omdöme utan inbjudan
Svar från MAISON de SABRÉ
Dear Tunde,
Thank you for taking the time to share this. We're sorry for the experience you’ve described. This is not the standard we hold ourselves to at MAISON de SABRÉ.
We want to clarify that our team has already reached out to you directly to work toward resolving this. We also understand how the delay in our response added to your frustration. This isn’t reflective of the level of care we aim to deliver.
Our team has been thoughtfully working through messages to ensure each one receives the attention it deserves, and we appreciate your patience while we reached yours. We’re committed to closing this out properly and ensuring you have clear next steps.
We deeply value your trust in MAISON de SABRÉ, and while this experience has fallen short, we’re focused on making it right.
Warm regards,
The MAISON de SABRÉ Team
Top notch customer service
Top notch customer service! They helped me correct my own mistake that I made with my order. Without hesitation and with great communication they made it right. Great to work with and wonderful quality items!
30 november 2025
Omdöme utan inbjudan
Svar från MAISON de SABRÉ
Dear SH,
Thank you for such a kind note. We're glad we could help resolve things quickly and that the experience felt clear and supportive throughout.
It’s wonderful to hear you’re enjoying the quality of your pieces. We deeply value your trust in MAISON de SABRÉ, and we appreciate you taking the time to share your experience.
If you need anything further, we’re here to help.
Warm regards,
The MAISON de SABRÉ Team
Excellent customer service
The phone case I ordered arrived misshapen but was otherwise lovely. Good quality leather and great color. Customer service immediately sorted the issue when I reached out and are providing a new case. Excellent service. Recommend, 10/10
17 december 2025
Omdöme utan inbjudan
Svar från MAISON de SABRÉ
Dear Caroline,
Thank you for taking the time to share your experience. We’re pleased to hear you loved the leather and colour, and that our team was able to step in promptly and take care of this for you.
Our craftsmanship is held to a high standard, and when something arrives less than perfect, it’s important to us that it’s handled with care and without delay. We’re glad a new case is already on its way and that the process felt smooth and reassuring.
Thank you for choosing MAISON de SABRÉ. We deeply value your trust, and if you ever need anything further, we’re here to help.
Warm regards,
The MAISON de SABRÉ Team
I loved my phone case but after 8…
Update - Carmela is doing everything she can to rectify the issue I had with my case, I really appreciate that. More soon.
I loved my phone case but after 8 months it looks ready for the bin. Disappointing quality.
16 december 2025
Omdöme utan inbjudan
Svar från MAISON de SABRÉ
Dear Ali,
Thank you for sharing your experience with us. We’re sorry to hear that your phone case didn’t hold up as expected, and we understand how disappointing that must feel after enjoying it initially.
This certainly isn’t the standard we aim for at MAISON de SABRÉ. One of our Client Services Specialists will be reaching out to you directly to better understand what happened and to explore how we can make this right.
We appreciate you taking the time to share your feedback, and we look forward to connecting with you soon.
Warm regards,
The MAISON de SABRÉ Team
Attention au Frais de Douanes
Il serait judicieux d’indiquer qu’il y aura des frais de douanes élevés!
Pour une commande de 100€, 24€!
De plus l’envoi est extrêmement long, plus de 15 jours pour recevoir le produit
15 december 2025
Omdöme utan inbjudan
Svar från MAISON de SABRÉ
Dear Virginie,
Thank you for taking the time to share your feedback. We’re sorry for the frustration caused by the customs charges and delivery timeframe, and we appreciate you raising this with us.
For international orders, duties and taxes are determined by local customs authorities and are outlined in our Terms and Conditions as well as at checkout prior to purchase. Delivery timelines can also vary due to customs processing, which may occasionally extend beyond the estimated shipping window.
We’d love the opportunity to look into your order more closely and support you further. One of our Client Service specialists will be reaching out to you directly to assist.
Thank you again for sharing your experience with us.
Warm regards,
The MAISON de SABRÉ Team
I recently had the opportunity to use a…
I recently had the opportunity to use a product from MAISON de SABRÉ, and I am thoroughly impressed with both its craftsmanship and premium feel. The material is high-quality, smooth to the touch, and clearly made to last. The stitching and detailing are clean and precise, showcasing excellent workmanship.
The design is minimalist yet sophisticated, making it suitable for both personal and professional use. Functionality is also well thought out—the product is easy to carry, comfortable to use, and offers great protection for everyday wear and tear.
9 december 2025
Omdöme utan inbjudan
Svar från MAISON de SABRÉ
Dear Kent,
Thank you for such a considered and generous review. We’re glad the craftsmanship, materials, and design stood out to you.
We put a lot of care into the details you mentioned, from the stitching to the balance between function and refinement, so it’s especially rewarding to know the piece fits seamlessly into both everyday and professional use.
We appreciate you taking the time to share your experience, and we hope your MAISON de SABRÉ piece continues to be enjoyed for a long time to come.
If you ever need anything further, we’re here to help.
Warm regards,
The MAISON de SABRÉ Team
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