I ordered a bag in July to be delivered to Saudi Arabia. 2 months later the bag still hasn’t been delivered and after multiple attempts to follow up on my order I’m told that it has been returned to s... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
The customer service is wonderful! I ordered an iPhone 17 Pro case but then decided (after placing the order) that I wanted the larger phone. I reached out to Client Relations and have had amazing... Se mer
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Got the Bucket Soft Tote in Plum Red and I love it so much! The leather is incredibly soft and supple, and you can really feel the quality of the full-grain leather and construction. It also sme... Se mer
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Actually ordered their backpack from Nordstrom but the fulfillment was still done by MAISON. The shipping was estimated to take over a week and there was no expedited shipping option, but needed the b... Se mer
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Företagsinformation
Skrivet av företaget
Step into the world of MAISON de SABRÉ, where luxury leather redefines the boundaries of elegance and craftsmanship. Our exclusive collections blend innovative design with traditional techniques, ensuring each piece not only meets but exceeds the pinnacle of luxury standards. Experience the distinction of meticulously hand-finished accessories that bring sophistication to every moment of your life.
Kontaktuppgifter
Australien
- info@maisondesabre.com
- maisondesabre.com
4,1
Bra
1 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 95 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Sorry but for me this company is a…
Sorry but for me this company is a scam.
I haven’t received my order for 2 weeks although I paid for DHL express. Means- the store hasn’t dispatched the parcel.
I asked for my money back and nothing…..silence….so I informed my bank about the fraud
27 november 2025
Omdöme utan inbjudan
Svar från MAISON de SABRÉ
Dear Ola,
We’re sorry to hear about your experience. Waiting without an update can be frustrating, and we understand how the delay in our response added to that. This isn’t reflective of the level of care we aim to deliver.
Our team has been thoughtfully working through messages to ensure each one receives the attention it deserves, and we appreciate your patience while we reached yours.
If you’re able to send us a quick message again with your request, we’ll prioritise it so we can resolve this for you as soon as possible.
Thank you for your understanding and for choosing MAISON de SABRÉ.
Warm regards,
The MAISON de SABRÉ Team
This Company Cares
This company truly cares about its customers.
I purchased a bag over two years ago - a gorgeous little Small Soft Tote - which I have enjoyed using over that time. The bag is masterfully constructed with quality leather and has held up well with use. Maison de SABRÉ clearly thinks through the design of their bags. It’s such a perfect size to transition from day to night and holds everything you could need - and with pockets!
Unfortunately, after all this time, I noticed a small issue with the handle and contacted Maison to see if it might be possible to get it repaired, as it was out of warranty.
I dealt with Carmela, who was very lovely and patient and attentive throughout the whole process. Her service was top tier.
She passed on my inquiry to the product team, and stayed in touch with me throughout to update.
While the company does not offer repairs, they granted me a one time goodwill replacement, despite the bag being out of warranty, simply because they wanted me to be able to keep enjoying my purchase.
I cannot state enough how appreciative I was of that. As I said, it’s clear this company cares about their customers.
Given how highly I think of my bag and the amazing service I received from Carmela - I would absolutely recommend this company to anyone wanting to make a quality purchase. Not only are the goods beautifully designed and well manufactured, but the company stands behind their merchandise and the customer service is exemplary. I have nothing but good things to say about them. And a huge shoutout to Carmela!!
2 december 2025
Omdöme utan inbjudan
Svar från MAISON de SABRÉ
Dear S.,
We’re grateful you took a moment to share your experience with us. It’s lovely to know your Small Soft Tote has been part of your days for so long.
We’re also pleased to hear how well Carmela supported you throughout your enquiry. She puts genuine care into every interaction, and we’ll make sure she sees your message.
Your feedback helps us keep refining what we do, both in our craft and in the way we look after our customers. Thank you for choosing MAISON de SABRÉ and for putting your trust in us.
If you ever need anything further, we’re here to help.
Warm regards,
The MAISON de SABRÉ Team
Such an amazing experience with this…
Such an amazing experience with this brand!! Everything is just top notch including the client service team ( a huge shoutout to Carmela )!!
13 november 2025
Omdöme utan inbjudan
Svar från MAISON de SABRÉ
Dear Elen,
Your message truly brightened our day. It’s wonderful to hear that your experience with MAISON de SABRÉ felt so seamless and thoughtful. Knowing that our client service team, and Carmela in particular, brought something meaningful to your experience means more than you know.
Thank you for choosing MAISON de SABRÉ. We deeply value your trust in our brand.
Warm regards,
The MAISON de SABRÉ Team
Good quality + customer service
I’ve bought several of their phone cases for myself, my mom, and my besties, and we all love them! The quality is top-notch and the colors are even prettier in person. I also got their bucket bag and zip wallet, and they’re both beautifully made.
On my last order, I initially got the leather case for the iPhone 17 Pro but decided to switch since I didn’t end up getting that phone. Carmela from customer service helped me sort it out quickly and smoothly. Shipping was fast, and the whole experience was excellent. Highly recommend! 👍
8 oktober 2025
Omdöme utan inbjudan
Svar från MAISON de SABRÉ
Dear Mich,
Thank you for sharing your kind words. We’re pleased to hear that you, your mom, and your friends are loving your MAISON de SABRÉ pieces. Each piece is crafted with care to bring refined elegance into everyday moments, and it’s wonderful to know they’ve become such meaningful favourites.
We’re also delighted to hear Carmela was able to assist you with such care. Our team takes great pride in creating experiences as exceptional as our products.
Thank you for choosing MAISON de SABRÉ. We look forward to crafting more pieces you’ll love.
Warm regards,
The MAISON de SABRÉ Team
I love the phone cases from this…
I love the phone cases from this company. The quality and durability is amazing!
I had my case for my iPhone 14pro for 2 years and have recently just upgraded to a new case. There was a small issue with the fit, but was immediately corrected and a new case sent free of charge to me the week later. The client services team are amazing and incredibly clear, concise and respond quickly.
I can’t recommend this brand and product more
1 oktober 2025
Omdöme utan inbjudan
Svar från MAISON de SABRÉ
Dear Hana,
Thank you for taking the time to share such lovely feedback. We’re truly delighted to hear that you’ve been enjoying your MAISON de SABRÉ pieces over the years, and that our team could assist you so promptly with your new upgrade.
Each piece is crafted with care to embody refined elegance and longevity, so it’s wonderful to know this shines through in your experience.
We deeply value your continued trust in MAISON de SABRÉ and sincerely appreciate your support.
Thank you for choosing MAISON de SABRÉ.
Warm regards,
The MAISON de SABRÉ Team
Excellent customer service
I contacted Maison de Sabre about a faulty keyring on my AirTag charm which I'd owned since April this year. Carmela immediately responded to my email and investigated the issue and has now organised a replacement for me which I look forward to receiving this week. Excellent service, thank you!
17 oktober 2025
Omdöme utan inbjudan
Svar från MAISON de SABRÉ
Dear Pamela,
Thank you so much for your kind words. We’re delighted to hear that your experience with Carmela and our team has been such a positive one. At MAISON de SABRÉ, we’re committed to crafting experiences as exceptional as our pieces, and it’s wonderful to know we were able to make things right for you.
We appreciate you taking the time to share your feedback and hope your new AirTag Charm arrives soon and serves you beautifully.
Thank you for choosing MAISON de SABRÉ.
Warm regards,
The MAISON de SABRÉ Team
Quick and understanding customer service. Thank you!
I ordered a very popular item two weeks ago and knew that the item would take up to 14 business days to ship which was fine with me. The other day I realised I wanted to add something to my order so I reached out to the business team on their Instagram and Naomi was very understanding and kindly referred me to the Client Services team. Carmela responded quickly and patiently explained to me that orders can’t be merged however she was very understanding and generous enough to create a special purchase link for me with exactly what I wanted and the delivery fee waived so that I wouldn’t have to pay extra.
14 oktober 2025
Omdöme utan inbjudan
Svar från MAISON de SABRÉ
Dear Robin,
Thank you for sharing your kind words. We're delighted to hear that your experiences with Naomi and Carmela were both smooth and reassuring. We always want every interaction with MAISON de SABRÉ to feel thoughtful and personal, and it’s wonderful to know that came through in your experience.
At MAISON de SABRÉ, we’re deeply committed to crafting moments of connection that reflect the same care and refinement as our products. Your feedback is incredibly valuable—it reminds us why we do what we do.
Thank you for choosing MAISON de SABRÉ. We look forward to helping you again soon.
Warm regards,
The MAISON de SABRÉ Team
Don't waste your money
Don't waste your money - poor quality, leather wears within a year. This is 'normal wear and tear' apparently. Funny how my other leather items don't have this problem. Will not buy from again. Status Anxiety far better quality.
21 november 2024
Omdöme utan inbjudan
Svar från MAISON de SABRÉ
Dear LisaAM,
We’re sorry to hear about your experience and completely understand how disappointing this must feel. Thank you for taking the time to share this with us — your feedback helps us maintain the high standards we’re known for.
At MAISON de SABRÉ, every piece is crafted with care and designed to reflect refined elegance. We’d love the opportunity to make this right for you. Please email our Client Services Team at info@maisondesabre.com directly, and we'd be more than happy to help.
We deeply value your trust in MAISON de SABRÉ and remain committed to ensuring you receive the quality you deserve.
Warm regards,
The MAISON de SABRÉ Team
5 Star Customer Support
I ordered two Hello Kitty bag charms. One was meant for my sister’s birthday. Unfortunately they were lost in transit between Auspost and USPS. So, my first time purchase experience turned sour. But, Carmela from Client Services resolved the situation for me. She was patient understanding and professional, a model customer support personnel! Went extra mile to deliver my sister’s birthday present at top speed as possible. Recovering my trust, I believe I will buy from Maison de Sabre again…. I already have my eyes on their garden collection. The beautiful ladybugs and butterflies. Thank you Carmela!
6 oktober 2025
Omdöme utan inbjudan
Svar från MAISON de SABRÉ
Dear Tintin,
Thank you for your beautiful message. We’re delighted to know that Carmela could turn your experience around and help deliver your sister’s gift just in time. I’ve passed along your message to her, and she appreciated your kind words.
At MAISON de SABRÉ, we’re deeply committed to crafting experiences as exceptional as our products, and your feedback reminds us why we do what we do. We’re pleased to know you’ve set your eyes on our Garden Collection — it’s one of our favourites too!
Thank you for being part of the MAISON de SABRÉ family. We look forward to welcoming you back soon.
Warm regards,
The MAISON de SABRÉ Team
Won't refund after item ordered sold out
I ordered the pecan brown saddle bag and a small zip bag on September 19. Of course my card was immediately charged. On September 24 I was notified the color was sold out and given the option of express delivery of another color or store credit plus $20. I asked for a refund to my card immediately. I sent another email the next day reinterating my request. I have gotten no reply for 2 days and no refund. American retailers have this in stock.
19 september 2025
Omdöme utan inbjudan
Svar från MAISON de SABRÉ
Dear Laura,
We’re truly sorry for the frustration this has caused and for the delay in getting back to you. This is certainly not the level of response time we hold ourselves to at MAISON de SABRÉ. You reached out during an exceptionally busy period, and while our team has been working hard to respond to everyone as quickly as possible, we recognise this fell short.
Our Client Services Team has now responded to your email directly and your request is being finalised. We’re committed to resolving this swiftly and ensuring your experience reflects the standard of care you can expect from us.
In the meantime, if there’s anything else you’d like to share or any way we can assist you further, please let us know.
Thank you for bringing this to our attention.
Warm regards,
The MAISON de SABRÉ Team
Excellent response and sevice
22 september 2025
Omdöme utan inbjudan
Svar från MAISON de SABRÉ
Dear Jeetu,
Thank you for taking the time to share such wonderful feedback. We’re delighted to know your experience with MAISON de SABRÉ has been a positive one.
At MAISON de SABRÉ, we are committed to crafting experiences as exceptional as our products, and it’s always rewarding to hear that this dedication shines through.
If you’d like to share more about your experience or if there’s anything else we can assist you with, please don’t hesitate to let us know. We're here to help.
Warm regards,
The MAISON de SABRÉ Team
High Quality Products and Excellent Customer Service
Beautiful products of high quality snd excellent customer service. Carmela was extremely responsive, professional and efficient.
18 september 2025
Omdöme utan inbjudan
Svar från MAISON de SABRÉ
Dear Ximena,
Thank you for sharing such a wonderful review. We’re delighted to know you value the quality of our pieces and that Carmela was able to support you with professionalism and care.
At MAISON de SABRÉ, we are committed to crafting experiences as exceptional as our products, and your words truly affirm that promise.
We’d love to hear more about how you enjoy your pieces over time. Your feedback is incredibly valuable to us. Thank you for being part of the MAISON de SABRÉ family.
Warm regards,
The MAISON de SABRÉ Team
Tote bag review
I ordered a tote bag from this shop, and honestly, it’s way better than I expected. The fabric feels strong but not too heavy, and it carries all my daily stuff without looking bulky. The design is super cute, simple but stylish enough to match any outfit. I’ve already gotten compliments on it! What I also loved is how fast it arrived and how nicely it was packed (no unnecessary plastic, which I really appreciate). I’ve been using it almost every day, and it still looks brand new. Definitely worth it, and I’m planning to get another one soon.
20 augusti 2025
Omdöme utan inbjudan
Svar från MAISON de SABRÉ
Dear Chantelle,
Thank you for sharing your kind words. We’re delighted to know your experience with MAISON de SABRÉ has been such a positive one. Our goal is always to create pieces that feel as refined as they are personal, and it’s wonderful to hear this resonated with you.
Your feedback is incredibly valuable to us, and we’d love for you to continue sharing your thoughts in the future.
Warm regards,
The MAISON de SABRÉ Team
I’m really happy with my purchase here
I’m really happy with my purchase here. Ordering was simple, and I was surprised at how fast my package arrived. The product feels durable and worth the price, and when I asked a quick question, their support team was super friendly. It honestly felt like they cared, and I’ll be coming back for sure.
20 augusti 2025
Omdöme utan inbjudan
Svar från MAISON de SABRÉ
Dear Lovely Jovel,
Thank you for your kind words. We’re delighted to hear that you’re happy with your purchase and that your order arrived promptly. It’s truly rewarding to hear that our team made the experience feel thoughtful and personal.
At MAISON de SABRÉ, we’re dedicated to creating pieces as exceptional as the service behind them, and your feedback reminds us why this commitment matters. We’d love for you to share your thoughts with us again in the future.
We deeply value your trust in MAISON de SABRÉ and look forward to welcoming you back soon.
Warm regards,
The MAISON de SABRÉ Team
We found a brand that delivers on every promise.
We recently decided to purchase some wonderful travel luggage and accessories from MAISON de SABRE. Along the way, I had a simple question and I reached out to their team to answer. I was literally floored by the attention to detail, kind and positive energy and total support that was displayed. The products we purchased - suitcases, cross body bags, passport holders, a backpack and weekender will be our workhorse companions On our “second honeymoon” retirement trip to Italy. We expect them to travel along all our journeys for many years to come. They feel sophisticated but not fussy. Modern and INCREDIBLY well made! Can’t wait to enjoy them for years to come and based on the incredible, patient service provided by Carmela over several questions - I know we will not be disappointed. It’s not in their DNA to disappoint. Thank you MAISON de SABRE for having a beautiful, incredibly well-made product suite plus supporting it with an amazing colleague like Carmela to make the entire purchase experience effortless.
29 augusti 2025
Omdöme utan inbjudan
Svar från MAISON de SABRÉ
Dear Happy Pup Momma,
Thank you for your beautiful message. We’re delighted to know your MAISON de SABRÉ pieces will be part of such a special journey in Italy.
I’ve shared your kind words with Carmela; she’ll be so pleased to know her care made a difference. At MAISON de SABRÉ, we are committed to crafting experiences as exceptional as our products, and it’s wonderful to know we’ve done so for you.
We deeply value your trust in us and wish you an unforgettable trip filled with elegance and joy. Please let me know if there’s anything more I can assist you with. I’m here to help.
Warm regards,
The MAISON de SABRÉ Team
The product is mediocre
The customer service was excellent- I had some issues and they were resolved with a LOT of care and concern. I appreciated the way they worked with m about an error with an order. My case is awesome and I love it.
8 september 2025
Omdöme utan inbjudan
Svar från MAISON de SABRÉ
Dear Rex,
Thank you for taking the time to share your experience. We’re delighted to hear you’re enjoying your Sling Phone Case and that it’s exactly what you were looking for. Every MAISON de SABRÉ piece is crafted with care to bring elegance and ease to the everyday.
If there’s anything further we can assist you with, please don’t hesitate to reach out—we’re always here to help.
Warm regards,
The MAISON de SABRÉ Team
Best customer service
It was my first time ordering from MAISON de SABRE and had some issues with delivery. Carmela from customer service provided prompt support and made sure I received my product. Thank you.
3 september 2025
Omdöme utan inbjudan
Svar från MAISON de SABRÉ
Dear Kimberly,
Thank you for sharing your experience with us. We’re delighted to hear that Carmela was able to assist you promptly and ensure your first order with MAISON de SABRÉ arrived safely. We’re here should you ever need any further support or styling guidance in the future.
Warm regards,
The MAISON de SABRÉ Team
I contacted them about a charm clasp…
I contacted them about a charm clasp that broke, and they immediately sent me a replacement. I really appreciate their help. I absolutely love their fruit charms and I’m so glad that their customer service was so great.
3 september 2025
Omdöme utan inbjudan
Svar från MAISON de SABRÉ
Dear Jon,
Thank you for sharing your experience with us. We’re delighted to hear that your replacement clasp arrived promptly and that you’re enjoying your Fruit Charms. It’s wonderful to know our team was able to assist you quickly.
We deeply value your trust in MAISON de SABRÉ, and we’re here should you ever need care tips, styling inspiration, or additional support.
Warm regards,
The MAISON de SABRÉ Team
THE WORST SHOPPING EXPERIENCE EVER! AND TERRIBLE CUSTOMER SERVICE!
Avoid Mason de SABRÉ – Worst Shopping Experience Ever! Its an absolute FRAUD!
I purchased a personalised saddle bag from Mason de SABRÉ. The bag arrived quickly, but without the personalisation I had paid for. Despite sending multiple emails with proof of my order, the company refused to provide the tag with my initials.
Their responses were slow and AI generated. It took nearly a month to resolve the matter. Eventually, they agreed to a full refund if I returned the bag. I sent it back, but it sat uncollected in their PO Box for ages. Australia Post warned me it would be returned at my expense if unclaimed. At that point, I had neither the bag nor my refund.
Frustrated, I lodged a complaint with Fair Trading and disputed the transaction with my bank. Only then did I finally receive my refund.
In my opinion, Mason de SABRÉ is not the luxury brand they market themselves to be. The product quality is cheap, and the colour was noticeably different from what was shown online. I’ve shopped with many luxury retailers and have never experienced anything like this.
I would strongly recommend avoiding this brand — save yourself the time, money, and frustration.
9 augusti 2025
Omdöme utan inbjudan
Svar från MAISON de SABRÉ
Dear Valentina,
We’re truly sorry to hear about your experience and the frustration it’s caused. This is not the level of service or quality we aim to deliver, and we regret that we fell short in your case.
Our Customer Care team will be in touch with you within 24 hours to review what happened and explore how we can make this right. In the meantime, if there’s anything else you’d like to share or any way we can assist you further, please let us know.
Thank you for bringing this to our attention.
Warm regards,
The MAISON de SABRÉ Team
Amazing company and high quality bags
Amazing bags i have owned and loved their customer support when I made a mistake they were very understanding and provided me with a solution. Highly recommend you get their crossbody bags.
18 juni 2025
Omdöme utan inbjudan
Svar från MAISON de SABRÉ
Dear Claudia,
Thank you for taking the time to share this. We're glad we could support you when you needed it; your experience matters to us. It’s great to hear you’re enjoying the crossbody bags.
Thanks again for being part of the MAISON de SABRÉ community.
Warm regards,
The MAISON de SABRÉ Team
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