I ordered a bag in July to be delivered to Saudi Arabia. 2 months later the bag still hasn’t been delivered and after multiple attempts to follow up on my order I’m told that it has been returned to s... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
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The customer service is wonderful! I ordered an iPhone 17 Pro case but then decided (after placing the order) that I wanted the larger phone. I reached out to Client Relations and have had amazing... Se mer
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Got the Bucket Soft Tote in Plum Red and I love it so much! The leather is incredibly soft and supple, and you can really feel the quality of the full-grain leather and construction. It also sme... Se mer
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Actually ordered their backpack from Nordstrom but the fulfillment was still done by MAISON. The shipping was estimated to take over a week and there was no expedited shipping option, but needed the b... Se mer
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Företagsinformation
Skrivet av företaget
Step into the world of MAISON de SABRÉ, where luxury leather redefines the boundaries of elegance and craftsmanship. Our exclusive collections blend innovative design with traditional techniques, ensuring each piece not only meets but exceeds the pinnacle of luxury standards. Experience the distinction of meticulously hand-finished accessories that bring sophistication to every moment of your life.
Kontaktuppgifter
Australien
- info@maisondesabre.com
- maisondesabre.com
4,1
Bra
1 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 95 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Perfect Everyday Bag!
I absolutely love my Bucket Soft Tote in Plum Nude! The color is so elegant—neutral enough to match any outfit but still unique. The material feels soft yet sturdy, and the quality is top-notch. It fits all my daily essentials (and then some!) without feeling bulky. The minimalist design is so chic, and I’ve gotten so many compliments already. Definitely worth every peso. Highly recommended!
26 juni 2025
Omdöme utan inbjudan
Svar från MAISON de SABRÉ
Dear Kent,
Thank you for your review. We’re thrilled to hear how much you’re loving the Bucket Soft Tote in Plum Nude. It's one of our favourites too. The way you described it captures exactly what we designed it for: elegant, functional, and effortlessly refined.
If you ever need a hand with styling tips, care guidance, or your next piece, we’re always here to help.
Warm regards,
The MAISON de SABRÉ Team
Excellence in leather goods
I have been purchasing Maison de Sabre products since 2021. At that time the product line was limited to phone covers and a few assorted pieces. There was an initial issue where they had sent me the wrong case and they posted another one immediately and encouraged me to gift the original one to someone else. I have purchased from them ever since.
When their line expanded in 2023 I purchased the laptop bag in emerald green. I have used it for the past 2 years and it still looks new. I regularly get comments on it, even now. I also have the slimline case for my iPad and the cover for my AirPods.
I've purchased the notebook with a matching pencil case which made beautiful gifts. I normally purchase these kinds of smaller items when they are on sale.
In relation to their phone covers - I am not easy on my phone and tend to drop it regularly. The phone covers take considerable impact.
Overall, the quality is absolutely worth the price and I strongly recommend this brand.
26 juli 2025
Omdöme utan inbjudan
Svar från MAISON de SABRÉ
Dear T Grealy,
Thank you for such a thoughtful review and for being on this journey with us since 2021.
It’s incredibly rewarding to know our pieces have stood the test of time, from the Emerald Green laptop bag to your everyday phone cover. We’re especially glad to hear the quality continues to hold up under real, daily use and still earns compliments.
Your loyalty and support over the years haven’t gone unnoticed. We’re so pleased to know MAISON de SABRÉ has become a part of your everyday essentials and gifting moments.
We look forward to creating more pieces that you’ll love just as much.
Warm regards,
The MAISON de SABRÉ Team
⭐️⭐️⭐️⭐️⭐️ Outstanding Customer Service and Beautiful Products!
I cannot speak highly enough about my experience with MAISON de SABRÉ and their incredible client services team especially Carmela. From the very first interaction, she demonstrated exceptional professionalism, empathy, and genuine care. What began as a return inquiry turned into one of the most pleasant customer service experiences I’ve had in years.
Despite an international return being cost-prohibitive from my end, Carmela went above and beyond to ensure my satisfaction. Her responsiveness, understanding, and kindness were truly refreshing and reflective of a brand that genuinely values its customers.
Thanks to her, I was able to place a new order for another iPhone case and an Apple Watch band both of which I’m thrilled to receive. The products are elegant and beautifully crafted, and the service behind them makes the entire experience feel personal and premium.
If you’re considering MAISON de SABRÉ, don’t hesitate. Not only will you receive stunning accessories, but you’ll also be treated with a level of respect and care that’s increasingly rare in today’s retail landscape.
Thank you again to Carmela and the entire team, this is how you build lifelong customer loyalty!
— Nick Sirati
30 maj 2025
Omdöme utan inbjudan
Svar från MAISON de SABRÉ
Dear Nick,
Thank you for taking the time to share your experience. We're so pleased to hear that Carmela was able to support you with such care and professionalism. This is exactly the kind of service we strive to deliver every day.
Your kind words about the elegance of our products and the respect you felt as a customer truly resonate with us. We're thrilled you’re enjoying your new iPhone case and Apple Watch band, and even more thrilled that the journey getting there felt personal and premium.
We’ll be sure to pass this along to Carmela and the team. Your feedback is a powerful reminder of why we do what we do.
With appreciation,
The MAISON de SABRÉ Team
Fast Delivery
Fast Delivery! Very happy received my parcel on my birthday today 16 July 🤗
Thank you team!
16 juli 2025
Omdöme utan inbjudan
Svar från MAISON de SABRÉ
Happy birthday, Jasmine! We're so thrilled your parcel arrived right on time to celebrate with you — what perfect timing!
Thank you for the lovely review. If there’s anything else you need or if we can help with something down the track, we’re always here.
Warm wishes,
The MAISON de SABRÉ Team
MaisondeSabre Thank you
MaisondeSabre Thank you
Absolute 100% excellent Customer service when I incorrectly ordered the wrong Case.
Carmela followed up and gave me several options available.
The quality of the product is LUSH.
10 juli 2025
Omdöme utan inbjudan
Svar från MAISON de SABRÉ
Dear Sandy,
Thank you for your kind words and for taking the time to share your experience. We’re delighted to know that Carmela was able to support you with care and provide the right options when you needed them.
We also truly appreciate your feedback on the product—it’s wonderful to hear that the quality has impressed you.
If there’s anything else we can assist you with, please don’t hesitate to reach out. We're always here to ensure your experience is nothing short of exceptional.
Warm regards,
The MAISON de SABRÉ Team
Prompt help from customer service
I had an issue with an order I had placed, and customer service was prompt to respond and very helpful. My problem was resolved quickly. I would definitely order from Maison de Sabré again!
9 juli 2025
Omdöme utan inbjudan
Svar från MAISON de SABRÉ
Dear Courtney,
Thank you so much for your thoughtful review. We’re so pleased to hear that our team was able to assist you promptly and resolve your concern with care and efficiency.
At MAISON de SABRÉ, we’re committed to creating seamless, elevated experiences with every interaction, and it’s always rewarding to know we’ve delivered on that promise.
If there’s anything further we can assist you with, please don’t hesitate to reach out—we’re always here to help.
Warm regards,
The MAISON de SABRÉ Team
Bought a phone case and am very happy…
Bought a phone case and am very happy with it.
13 juni 2025
Omdöme utan inbjudan
Svar från MAISON de SABRÉ
Dear Franz,
Thank you for sharing your experience. We’re truly pleased to know you’re happy with your new phone case. At MAISON de SABRÉ, we design each piece with care to bring both style and function to your everyday moments.
If there’s anything more we can assist you with, please don’t hesitate to reach out. We’re always here for you.
Warm regards,
The MAISON de SABRÉ Team
I bought a phone case (Manhattan…
I bought a phone case (Manhattan Orange( and love it to bits. It gets so many comments and being a vibrant colour always makes my phone easy to find. I had an issue with the buckle and Maison de Sabre, were swift to respond and quick to act sending me an entire new case even though I only needed one part replaced. Superb customer service and excellent product.
11 juni 2025
Omdöme utan inbjudan
Svar från MAISON de SABRÉ
Dear Selena,
Thank you for your thoughtful review and for selecting our Manhattan Orange case—such a vibrant and striking choice. We’re delighted to know it not only elevates your everyday style but also makes your phone effortlessly easy to find.
We’re also pleased to hear that our team was able to assist you promptly. At MAISON de SABRÉ, we take great pride in our attention to detail and in delivering an experience that’s as seamless as it is exceptional.
Should you need anything further, please don’t hesitate to reach out. We're always here to help!
Warm regards,
The MAISON de SABRÉ Team
Great products and service
Beautiful products and friendly, helpful customer service. A mistake in my order was quickly addressed and corrected.
26 maj 2025
Omdöme utan inbjudan
Svar från MAISON de SABRÉ
Dear Amy,
Thank you for your kind words—we’re truly delighted to hear that you’re enjoying your MAISON de SABRÉ piece. It’s wonderful to know that our team was able to resolve your concern promptly and with care.
At MAISON de SABRÉ, we’re committed to crafting experiences as exceptional as our products, and your feedback reassures us that we’re on the right path.
If there’s anything else we can assist with, please don’t hesitate to reach out.
Warm regards,
The MAISON de SABRÉ Team
Negative Experience
I had purchased a 2 card holder iPhone case with personalisation along with the fruit charms. Unfortunately, I had to actively follow up on my order and there were significant delays in receiving my iPhone case. I had purchased in Dec 2024 & didn't get my items until March 2025. The whole experience was quite frustrating.
I thought there may be delays with the Christmas period and gave some time before i emailed to find out what was happening with my order. At first they let me know the iPhone case was out of stock causing delays. Even though the site had availability when i purchased it. They advised they would process and send out the item. I never received anything following so I followed up with them. They told me they had shipped it but it never successfully got delivered to me. The iPhone case was out of stock again but they would send me the rest of the items. The other items were sent with no issues and they did offer swapping to a different iPhone case. However, I specifically wanted the case with 2 card holders and was willing to wait. I requested they let me know when it was back in stock. I never heard anything from them and had to email again after seeing it was back in stock on their website to ensure they prioritise my order. After about 12 emails I was finally able to successfully receive my order. However, i was left quite frustrated with the whole experience which has turned me off from trying to purchase any items from them despite enjoying the designs. The responses to the emails seemed generic and standard responses. I do question if my order was ever sent at the start as my iPhone case was personalised. So if my order was unsuccessfully delivered to me, it likely would have returned to the sender. So they couldn't they have sent the same one back to me?
1 mars 2025
Omdöme utan inbjudan
Svar från MAISON de SABRÉ
Dear Kayla,
Thank you for sharing your feedback with us.
We’re truly sorry to hear that your recent experience did not reflect the standard of excellence we hold ourselves to at MAISON de SABRÉ. Your concerns are sincerely valued, and I want to assure you that our Client Services team will be reaching out to you within the next 24 hours to personally assist and resolve this matter with care.
At MAISON de SABRÉ, we are committed to crafting experiences as exceptional as our products, and we genuinely appreciate you bringing this to our attention. If there's anything further you’d like to share or if you require additional support in the meantime, please don’t hesitate to let us know—we’re here to help.
Warm regards,
The MAISON de SABRÉ Team
Wonderful customer support
Carmela was very prompt and super lovely to deal with resolving my issue!
29 maj 2025
Omdöme utan inbjudan
Svar från MAISON de SABRÉ
Dear Mey,
Thank you for taking a moment to share this wonderful feedback.
We’re pleased to hear that Carmela provided a seamless and thoughtful experience while resolving your concern. At MAISON de SABRÉ, we take great pride in offering attentive, personalised service—and it’s truly rewarding to know this was reflected in your interaction.
Should you need further assistance or have any questions, please don’t hesitate to reach out. We’re always here for you.
Warm regards,
The MAISON de SABRÉ Team
Client services was very helpful and…
Client services was very helpful and attentive! I was ordering the wrong model of my phone and she replied in a timely manner, while ensuring that the product got updated as I wish :)
26 maj 2025
Omdöme utan inbjudan
Svar från MAISON de SABRÉ
Dear Catherine,
Thank you for your thoughtful review. We're pleased to know that our Client Services team was able to assist you promptly and ensure your order was updated with care. Creating a seamless experience is always our goal, and it’s wonderful to hear we delivered on that for you.
If there's anything more we can do or if you ever need further support, please don’t hesitate to reach out. We’re always here to help.
Warm regards,
The MAISON de SABRÉ Team
So very impressed with their customer…
So very impressed with their customer service! I ordered something online from them and unfortunately it went missing with Australia Post. I contacted Maison de Sabre CustomerService and the lovely Carmela helped me with as much information as possible to try to track my order, but when it became apparent that my parcel was potentially lost for good she had no hesitation in replacing my item free of charge.
Will definitely be a returning Customer :)
22 maj 2025
Omdöme utan inbjudan
Svar från MAISON de SABRÉ
Dear K,
Thank you for your kind words and for taking the time to share your experience.
We’re truly delighted to hear that Carmela was able to support you so promptly and with care. At MAISON de SABRÉ, we pride ourselves on ensuring every interaction reflects our commitment to excellence, and we are happy to know we were able to turn a challenging moment into a positive one for you.
Should you ever need any further assistance or wish to explore our latest styles, we’re always here to help.
We look forward to welcoming you back soon.
Warm regards,
The MAISON de SABRÉ Team
Nice coin purse
I loved the look and the material used in my recently purchased coin purse.
19 april 2025
Omdöme utan inbjudan
Svar från MAISON de SABRÉ
Dear Nikki,
Thank you so much for your lovely feedback.
We’re so pleased to hear you’re enjoying your new coin purse—from the carefully selected materials to the thoughtful design, each piece is crafted to reflect our commitment to refined elegance and enduring quality.
Should you need assistance or wish to explore more from our collection, we’re always here to help.
Warm regards,
The MAISON de SABRÉ Team
I love ur product actually
I love ur product actually! I have the card holder still using it up to this day. I think i got it 2yrs ago :)
29 april 2025
Omdöme utan inbjudan
Svar från MAISON de SABRÉ
Dear Tamara,
Thank you so much for your kind words—we’re truly delighted to hear that your card holder has stood the test of time.
It’s always a pleasure to know our pieces continue to be part of your everyday life, even years later. Each design is thoughtfully crafted to combine refined elegance with lasting quality, and we’re so pleased it’s served you well.
If there’s anything we can assist you with—whether it’s discovering your next MAISON de SABRÉ piece or answering a question—we’re always here to help.
Warm regards,
The MAISON de SABRÉ Team
The team at MAISON de SABRÉ went above…
The team at MAISON de SABRÉ went above and beyond to assist me, and the Small Soft Hobo Bag exceeded every expectation—supple leather, refined detailing, and effortlessly chic. A truly elevated experience from start to finish.
26 april 2025
Omdöme utan inbjudan
Svar från MAISON de SABRÉ
Dear Zie,
Thank you so much for your kind words.
We’re truly honoured to have supported you, and delighted to know the Small Soft Hobo Bag exceeded your expectations. From its supple leather to the refined details, every element is designed to evoke effortless elegance—so it’s wonderful to hear it delivered a seamless and elevated experience.
At MAISON de SABRÉ, we are committed to crafting experiences as exceptional as our products. Thank you for being part of our community—we’re so grateful to have you with us.
If there’s ever anything more we can do for you, please don’t hesitate to reach out. We’re always here to help.
Warm regards,
The MAISON de SABRÉ Team
Fruit charms
Recently ordered their fruit charms and what can I say? Each pieces are meticulously made as promised on their website!
I wish I started collecting their Fruit charms when they were first launched!
Always my go to brand!
19 april 2025
Omdöme utan inbjudan
Svar från MAISON de SABRÉ
Dear Lilith,
Thank you so much for your beautiful message.
We’re absolutely thrilled to hear how much joy our Fruit Charms have brought you. Each piece is thoughtfully designed and crafted with care to celebrate the everyday moments that spark delight. Knowing they’ve found a special place in your collection truly means the world to us.
At MAISON de SABRÉ, we’re honoured to be your brand of choice—and so grateful to have you as part of our community.
If there’s ever anything we can assist you with—whether it’s discovering your next charm or answering a question—we’re always here to help.
Warm regards,
The MAISON de SABRÉ Team
travel pants charcoal size S…
Ordered travel pants charcoal size S online and received parcel on 24/04/2025, however I should have read all reviews before my purchase.
I did buy few things from online store in a past (accessories only) and was happy but I didn’t need to return.
The travel pants were not the quality I expected, the size was too big and I do believe that should have been described as oversized as Im usually a size S, the colour did not match the description- was lighter than described “charcoal colour” online, the fabric is rigid and making “friction noise” when I tried it on.
Contacted customer service and requested refund, was asked to provide photos of pants, box/original packaging and email company all photos. I have never had to do this before with any online shopping apart from one time when a luxury brand accidentally sent me wrong colour shoes but the whole process was smooth and I didn’t have to pay any costs and the courier picked up the parcel from home.
However I’ve done everything as was requested and emailed photos and finally received email with return authorisation number from customer service Carmela after my 2 emails and advised that item will be checked in warehouse on arrival. Beside the point that I have to pay for express registered post and provide the company tracking number I feel the whole process for refund is too frustrating and “specifically designed for you to give up”as I have never had to do this before with any of luxury or non luxury brands (based in Australia or overseas). Shopped with Oroton recently and process was smooth and fault free, great customer service and prompt responses.
I feel that if Maison de Sabre wants to be known as a luxury brand they have to look after their customers. I hope I will get full refund with no further delays and multiple emails and without the need to contact ACCC for further guidance.
Will let know the progress…
24 april 2025
Omdöme utan inbjudan
Svar från MAISON de SABRÉ
Dear GA,
Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience with our Travel Uniform did not meet your expectations, and we sincerely apologise for any frustration caused throughout the returns process.
At MAISON de SABRÉ, every piece is thoughtfully designed with both form and function in mind, and we remain committed to upholding the highest standards of quality and craftsmanship. We understand that fit and feel are deeply personal, and we appreciate your honest insights regarding the material and styling.
Please rest assured that your comments have been taken seriously and shared with the relevant teams for review. Our Client Services Team will also be reaching out to you directly within the next 24 hours to ensure your return is resolved as smoothly as possible.
We’re grateful for the opportunity to make this right and appreciate your continued patience.
Warm regards,
The MAISON de SABRÉ Team
WOWED by customer service
My recent purchase from Maison de Sabre required me to contact customer service for help. The service that I received exceeded all my expectations.
The focus on quality products and excellent customer service is a winning combination, placing Maison de Sabre as industry leaders in keeping customers loyal.
14 april 2025
Omdöme utan inbjudan
Svar från MAISON de SABRÉ
Dear Nancy,
Thank you sincerely for your thoughtful message and generous review.
We’re truly delighted to hear that your experience with our Client Services team exceeded expectations. At MAISON de SABRÉ, we’re committed to crafting not only products of refined elegance, but experiences that leave a lasting impression—and it’s incredibly meaningful to know we’ve achieved this for you.
Should you ever need further assistance or have any questions, please don’t hesitate to reach out. We’re always here to help.
Thank you once again for being part of the MAISON de SABRÉ family.
Warm regards,
The MAISON de SABRÉ Team
Disappointing
Spent $100 on a monogrammed phone case that started to peel and chip after one week of gentle use. Customer service organised a replacement case, but the replacement case arrived with smudged printing right out of the box so I requested a refund.
Customer service advised they would refund me pending the return of both cases, which I agreed to. However now over a week later I still have both cases in my possession as I have not received any information about how to ship the cases back despite multiple emails requesting an update from CS. It should not be this hard or take this long to return a faulty item.
A disappointing experience all around from what I assumed was a luxury brand.
8 april 2025
Omdöme utan inbjudan
Svar från MAISON de SABRÉ
Dear Amy,
Thank you for taking the time to share your experience—we’re truly sorry to hear we’ve missed the mark.
What you’ve described is not reflective of the standard we hold ourselves to at MAISON de SABRÉ. We sincerely apologise for the quality concerns and the delay in communication regarding your return.
Our Client Services team will be in touch within the next 24 hours to provide return instructions and ensure this is resolved promptly.
At MAISON de SABRÉ, we’re committed to crafting not just beautiful pieces, but exceptional experiences. Your feedback is incredibly valuable, and we’re taking steps to make this right.
Warm regards,
The MAISON de SABRÉ Team
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