I ordered a bag in July to be delivered to Saudi Arabia. 2 months later the bag still hasn’t been delivered and after multiple attempts to follow up on my order I’m told that it has been returned to s... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
The customer service is wonderful! I ordered an iPhone 17 Pro case but then decided (after placing the order) that I wanted the larger phone. I reached out to Client Relations and have had amazing... Se mer
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Got the Bucket Soft Tote in Plum Red and I love it so much! The leather is incredibly soft and supple, and you can really feel the quality of the full-grain leather and construction. It also sme... Se mer
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Actually ordered their backpack from Nordstrom but the fulfillment was still done by MAISON. The shipping was estimated to take over a week and there was no expedited shipping option, but needed the b... Se mer
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Företagsinformation
Skrivet av företaget
Step into the world of MAISON de SABRÉ, where luxury leather redefines the boundaries of elegance and craftsmanship. Our exclusive collections blend innovative design with traditional techniques, ensuring each piece not only meets but exceeds the pinnacle of luxury standards. Experience the distinction of meticulously hand-finished accessories that bring sophistication to every moment of your life.
Kontaktuppgifter
Australien
- info@maisondesabre.com
- maisondesabre.com
4,1
Bra
1 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 95 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Very Helpful
Very helpful as my order was lost in the mail. They sent a new one.
27 januari 2025
Omdöme utan inbjudan
Svar från MAISON de SABRÉ
Dear Hunter,
Thank you for your feedback!
At MAISON de SABRÉ, we believe that every experience should be seamless and elevated. While unexpected shipping issues can arise, we’re always here to ensure your order reaches you with the care and attention it deserves. We're delighted that we could assist in getting your piece to you.
Should you need anything in the future, don’t hesitate to reach out. We appreciate your support!
Best Regards,
MAISON de SABRÉ Team
I recently ordered a beautiful iPhone case in lapis blue
I recently ordered a beautiful iPhone case in Lapis Blue! I can't wait for it to arrive...
I made an error in my order and Ana helped straighten things out for me. She was fast to respond and kind in her communication and has a heart.
I highly recommend MAISON de SABRE´.
28 januari 2025
Omdöme utan inbjudan
Svar från MAISON de SABRÉ
Dear Sharon,
Thank you for sharing your experience! The Lapis Blue iPhone case is a stunning choice, and we can't wait for you to receive it. We're so glad to hear that Ana was able to assist you with such care and efficiency—our team is always here to ensure your journey with MAISON de SABRÉ is seamless and exceptional.
We truly appreciate your recommendation and look forward to welcoming you back soon!
Warm regards,
The MAISON de SABRÉ Team
Great quality product!
28 januari 2025
Omdöme utan inbjudan
Svar från MAISON de SABRÉ
Dear Nicholas,
Thank you for your wonderful feedback! We’re delighted to hear that you love the quality of your piece. Every detail is designed with precision and craftsmanship to bring you an experience of luxury and functionality.
We look forward to seeing you again soon!
Warm regards,
The MAISON de SABRÉ Team
This is a great product!
This is a great product! A++ and highly recommended.
9 januari 2025
Omdöme utan inbjudan
Svar från MAISON de SABRÉ
Dear Ruby-Anne,
Thank you for your glowing review! We’re absolutely thrilled that you love your product and truly appreciate your kind words.
Your recommendation inspires us to continue crafting exquisite pieces that seamlessly blend style and function. We can’t wait to have you back for your next MAISON de SABRÉ piece!
Wishing you many more moments of effortless luxury.
Warm regards,
The MAISON de SABRÉ Team
its really a beautiful piece 😍
1 januari 2025
Omdöme utan inbjudan
Svar från MAISON de SABRÉ
Dear Ana,
We’re so pleased to hear that you love your piece! Every detail is designed with craftsmanship and elegance in mind, ensuring that each item feels as special as the moment it arrives.
If you ever need assistance or are looking for your next perfect addition, we’re always here.
Warm regards,
The MAISON de SABRÉ Team
Zip tote
The zipped tote I got is very functional and spacious. I super love the quality.
Would buy another product soon.
25 januari 2025
Omdöme utan inbjudan
Svar från MAISON de SABRÉ
Thank you for your kind words, Netty!
We’re thrilled to hear that you love the quality and functionality of your zipped tote—every piece is thoughtfully designed to be both timeless and practical. Your appreciation means the world to us, and we can’t wait to welcome you back for your next piece.
If there’s anything else we can assist you with, please don’t hesitate to reach out.
Warm regards,
The MAISON de SABRÉ Team
Great product
Some Examples of Great Product Ideas Include
Personalized health and wellness tech with wearable and apps, AI-powered healthcare tools, smart home devices with advanced automation, sustainable fashion accessories, eco-friendly cleaning products, educational online courses consistent with specific skills, portable charging Stations with unique features, customized nutrition plans based on individual needs, and innovative pet care gadgets with health monitoring capabilities
10 juni 2024
Omdöme utan inbjudan
Svar från MAISON de SABRÉ
Dear Criscka,
Thank you for taking the time to share your thoughts and suggestions. We truly appreciate your feedback and love hearing innovative ideas that align with the ever-evolving world of luxury and functionality. At MAISON de SABRÉ, we always strive to push the boundaries of design and craftsmanship, ensuring that each piece reflects style and purpose.
If there’s anything else we can assist you with or if you have any specific inquiries, please don’t hesitate to reach out. We’re always here to help.
Warm regards,
The MAISON de SABRÉ Team
HORRIBLE EXPERIENCE!
This company deserves 0 stars. I placed my order on NOV 19, 2024 and I finally received my order on JAN 24, 2025!!!! MORE THAN 2 MONTHS LATER! There is no excuse for this. I placed my order in November, the Black Friday Sale, buying a couple of Christmas gifts thinking it would arrive in plenty of time. Silly me. Every time I sent an email to inquire about the status of my order, I wouldn’t get a response for 3-4 days. I got a lot of “it’s an extremely busy time” and “will get back to you promptly” but never any details about my order and “promptly” meant 3-4 days later or I had to send another email! It was extremely frustrating and it seemed as if they just didn’t care. How does a company not know to beef up their shipping and fulfillment during the busiest time of year, the holidays?!
And then FINALLY I got a shipping notice on JAN 8, 2025 and it arrived on Jan 13th, BUT IT WAS MISSING ALL THE ITEMS I ORDERED! The only thing in the package was the free leather protectant! UNBELIEVABLE. Then they waited a full week before sending me my items! If you really cared about excellent customer service, wouldn’t you IMMEDIATELY send out a replacement order?! Maybe even overnight the package? Instead they waited another week before sending the items. I have never had such a bad experience with any company and such TERRIBLE CUSTOMER SERVICE. They were in no hurry to rectify the situation. These were Christmas gifts ordered in Nov and arrived Jan 24, a month after Christmas! I really don’t understand how a company can operate this way. I really got the feeling that THEY JUST DIDN’T CARE. Buyers beware.
24 januari 2025
Omdöme utan inbjudan
Svar från MAISON de SABRÉ
Dear JBae,
Thank you for taking the time to share your experience. We sincerely regret to hear that your order did not arrive within the expected timeframe and understand how frustrating this must have been, especially during the holiday season.
At MAISON de SABRÉ, we take great pride in delivering exceptional service and apologize for any delays or miscommunication that may have caused inconvenience. During peak shopping periods, such as Black Friday and the holidays, our fulfillment team works diligently to process a significantly increased volume of orders while maintaining the high standards our customers expect. While shipping delays can sometimes occur due to external carrier constraints, we always strive to resolve issues as swiftly as possible.
We recognize that receiving an incomplete order is disappointing, and we appreciate your patience while our team worked to correct this. Our customer service team will be in touch with you within the next 24 hours to ensure a resolution that meets your expectations.
Your feedback is incredibly valuable to us, and we truly appreciate the opportunity to make this right. Please don’t hesitate to reach out if there is anything further we can do for you.
Warm regards,
The MAISON de SABRÉ Team
Love the quality
Love the quality, functionality of the merchandise. Experimented a shipping problem with my order (between Australia post and USPS, I did but receive my order). MS customer service was great, resolved the issue quickly.
24 januari 2025
Omdöme utan inbjudan
Svar från MAISON de SABRÉ
Dear Consumer,
Thank you for your kind words and for taking the time to share your experience with us. At MAISON de SABRÉ, we are committed to delivering exceptional craftsmanship and service, so it’s truly gratifying to hear that you’re delighted with the quality and functionality of your item.
We sincerely regret the shipping challenge you encountered, but we’re pleased to know our team resolved the matter swiftly and to your satisfaction. Your support means the world to us, and it inspires us to continue striving for excellence in every detail.
We look forward to welcoming you back soon. Should you need anything further, our team is always here to assist.
Warmest regards,
The MAISON de SABRÉ Team
I ordered an expensive phone case for…
I ordered an expensive phone case for my new phone thinking it was a nice investment. After 6 weeks I had still not received the product however they charged my account immediately. After reaching out 3 times over the next 3 weeks inquiring and then requesting that my order be cancelled and refund granted, all I get is delayed excuses, no phone case and no refund.
Robin Blackman
26 januari 2025
Omdöme utan inbjudan
Svar från MAISON de SABRÉ
Dear Robin,
Thank you for sharing your feedback with us. We sincerely regret to hear about the inconvenience caused by the delayed delivery of your order. At MAISON de SABRÉ, we strive to provide a seamless shopping experience, and we deeply apologize that this has not been your experience.
We understand how frustrating this situation must have been for you, especially after waiting for your item. Our cancellation and refund policy is in place to ensure a fair process for all our customers, but we are committed to making this right.
A member of our Client Experience Team will be in contact with you within the next 24 hours to review your case and assist you further. Please rest assured that resolving this matter to your satisfaction is our highest priority.
Thank you for your patience and for bringing this to our attention. We value your trust in MAISON de SABRÉ and hope to have the opportunity to exceed your expectations moving forward.
Warm regards,
MAISON de SABRÉ Team
Faulty Item
I recently purchased a few products from this store. While the product itself is good, the service left much to be desired. One of the items I received was faulty, so I contacted customer service to arrange for a replacement. Unfortunately, they informed me that I needed to return the defective item first, which is understandable, but the process was frustrating. Although they offered to refund the shipping cost as store credit, it’s not a practical solution for me. The store credit is insufficient to cover any future purchases, meaning I essentially end up covering the shipping cost myself. This policy feels inconvenient and unfair, especially when dealing with a product issue that wasn’t my fault.
While I appreciate the product quality, the service experience has made me hesitant to shop here again. I hope the store reevaluates its replacement and refund policies to make them more customer-friendly.
** they never reached out. Item itself is good and no issue as long as there are no issue with item. You just gotta hope that there is no issue with the item as when it comes to after care it’s quite disappointing
25 januari 2025
Omdöme utan inbjudan
Svar från MAISON de SABRÉ
Dear In,
Thank you for taking the time to share your feedback with us. We sincerely regret to hear about your recent experience and understand how this situation may have caused frustration.
At MAISON de SABRÉ, we strive to maintain the highest standards in our products and services and truly value your input. While our policies regarding returns and replacements are designed to ensure quality and consistency, we understand that they can sometimes feel challenging. Please know that your concerns have been noted, and we deeply apologize for any inconvenience caused.
Our team is committed to resolving this matter promptly. A member of our Client Experience Team will reach out to you within the next 24 hours to assist further and find a resolution that ensures your satisfaction.
We greatly appreciate your support and your understanding as we work to make your experience with MAISON de SABRÉ exceptional.
Warm regards,
MAISON de SABRÉ Team
Customer service and Goods are Excellent!
Customer service was extremely helpful when I found my order was missing one of its items. They responded promptly and processed a replacement. The quality is the goods are excellent. I ordered a Hello Kitty purse, wallet, and charms and loved every single one. It's my first time ordering from them and I am very happy with my purchase.
23 januari 2025
Omdöme utan inbjudan
Svar från MAISON de SABRÉ
Dear Rachel,
Thank you for your glowing review and for choosing MAISON de SABRÉ for your first purchase—we are truly delighted to hear about your wonderful experience with our customer service and products.
It brings us immense joy to know you loved your Hello Kitty purse, wallet, and charms. Each piece is crafted with the utmost care, and your appreciation reinforces our commitment to creating exceptional designs.
Your kind words about our team's prompt assistance mean so much to us, and we’re thrilled that we could ensure your satisfaction.
We look forward to welcoming you back soon to discover even more treasures. Should you need anything further, please don’t hesitate to reach out—we’re here to help!
Warm regards,
MAISON de SABRÉ Team
Svar från MAISON de SABRÉ
Dear Minamo,
Thank you so much for your kind words and for sharing your love for our bag charms! We completely agree—they're irresistibly charming and add such a delightful touch to any accessory.
We’re thrilled to know they’ve caught your eye, and we can’t wait to see which one (or more!) becomes your favorite. Please don’t hesitate to reach out if you need any assistance while making your selection.
Thank you for choosing MAISON de SABRÉ to add a little luxury to your everyday style.
Warm regards,
MAISON de SABRÉ Team
Product return
I needed to return products and thought it would be a tedious process
However I am so pleased with the efficient, friendly and very clear communications that I received
Ana was absolutely fantastic to communicate with and gave me personal advice, assistance and ease of return information
I will be purchasing from Maison de Sabre again!!
24 januari 2025
Omdöme utan inbjudan
Svar från MAISON de SABRÉ
Dear Sue,
Thank you so much for sharing your wonderful experience with us! We’re thrilled to hear that Ana provided such efficient and friendly assistance, making your returns process seamless. At MAISON de SABRÉ, we pride ourselves on delivering exceptional customer care, and your kind words are a testament to our team's dedication.
We’re delighted to know that you’ll be shopping with us again and look forward to creating more memorable moments for you. Please don’t hesitate to reach out if there’s anything we can assist you with in the future.
Warm regards,
The MAISON de SABRÉ Team
Extremely Slow Shipping – Disappointing Experience!
I haven’t even received my order yet, but I’m already very unhappy with the delivery process. It’s taking way too long, and I just don’t understand why. I ordered a laptop backpack that was quite expensive, but the quality looked promising. However, the shipping has been a huge letdown – it’s already been 18 days!!, and the tracking still shows “Flight departed.”
Their website claims delivery to the Netherlands takes 4-10 business days, but that is clearly not true. Even shipments from China arrive within 5 days nowadays. This company seriously needs to improve their shipping process.
I really hope to receive my bag soon and that it lives up to the expectations set online. But right now, I’m far from impressed.
6 januari 2025
Omdöme utan inbjudan
Svar från MAISON de SABRÉ
Dear Tarik,
Thank you for sharing your feedback with us, and we sincerely apologize for the delay and inconvenience you’ve experienced with your order. We completely understand how frustrating this must be, and we are truly sorry for any disappointment caused.
At MAISON de SABRÉ, we partner with trusted courier services to ensure timely and reliable delivery. However, unexpected delays can occasionally occur due to factors beyond our control, such as customs clearance or unforeseen logistical challenges. Please rest assured that we are committed to resolving this matter promptly.
Our customer service team will be in touch with you within the next 24 hours to provide further assistance and ensure your order is delivered as soon as possible.
Thank you for your patience and understanding, and we truly hope to turn your experience around.
Warm regards,
The MAISON de SABRÉ Team
Incredible product and customer service…
Incredible product and customer service response. I will be purchasing with them again. I have not seen any other company provide such impecable quality items
27 december 2024
Omdöme utan inbjudan
Svar från MAISON de SABRÉ
Hi Iltse,
Thank you so much for your incredible feedback! We’re thrilled to hear that you’re impressed with our products and customer service. Knowing that we’ve met your expectations with impeccable quality means the world to us.
We look forward to welcoming you back for your next purchase and continuing to provide you with exceptional experiences.
Warm regards,
The MAISON de SABRÉ Team
They are so helpful the products are…
They are so helpful the products are amazing
23 januari 2025
Omdöme utan inbjudan
Svar från MAISON de SABRÉ
Hi Miranda,
Thank you so much for your wonderful feedback! We’re thrilled to hear that you find our team helpful and our products amazing. Your satisfaction is our greatest priority, and it means the world to us to know we’ve met your expectations.
If there’s anything more we can do for you, please don’t hesitate to let us know. We look forward to serving you again soon!
Warm regards,
The MAISON de SABRÉ Team
Svar från MAISON de SABRÉ
Dear Shez,
Thank you so much for your wonderful feedback! We're thrilled to hear that you love the quality of your MAISON de SABRÉ product. Your satisfaction is our top priority; it truly means the world to us.
If there’s anything else we can do for you, please don’t hesitate to let us know.
Warm regards,
The MAISON de SABRÉ Team
I recently purchased a leather Hello…
I recently purchased a leather Hello Kitty bag, and I'm really impressed with its quality. It feels luxurious! Will definitely buy more.
21 januari 2025
Omdöme utan inbjudan
Svar från MAISON de SABRÉ
Dear Ardee,
Thank you so much for sharing your wonderful feedback! We’re delighted to hear that you’re impressed with your leather Hello Kitty bag.
At MAISON de SABRÉ, we take great pride in crafting premium designs that bring joy and sophistication to your everyday moments. Knowing that you’re planning to add more to your collection truly inspires us!
We can’t wait to delight you again soon. Thank you for being a part of the MAISON de SABRÉ community.
Warm regards,
MAISON de SABRÉ Team
First time purchasing
First time purchasing from an Australian brand and their products are stylish, high-quality, and built to last. Their customer service is outstanding too! Responsive, helpful, and dedicated to ensuring a great experience. Thank you!
18 december 2024
Omdöme utan inbjudan
Svar från MAISON de SABRÉ
Dear CM,
Thank you for your kind words and for choosing MAISON de SABRÉ! We’re thrilled to hear that you found our products stylish, high-quality, and built to last.
It’s especially heartwarming to know that our customer service team left such a positive impression. We’re dedicated to creating a seamless and exceptional experience for every customer, and your feedback means the world to us.
We’re so glad to have you as part of the MAISON de SABRÉ community and look forward to delighting you again in the future.
Warm regards,
MAISON de SABRÉ Team
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