Ordered as a wedding anniversary surprise gift for my sister which didn't arrive on time. She said the cakes were OK but the Nutella one was dry with not enough filling/frosting, says the lemon and... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Fantastic customer service. My order arrived exactly when I ordered it for. It smells delicious & fresh. I'm looking forward to trying it. I will definitely be ordering again, it's a great idea to gif... Se mer
I ordered from Mailbakes as a gift for my mum. I was excited to receive the order because I know how much she would like it. When the order didn't arrive for a while, I reached out to their custom... Se mer
Företaget har svarat
This was a gorgeous way to let a friend know she's thought about at a difficult time. The cakes were delivered on the exact day specified and the communication with the company was brilliant when I ha... Se mer
Företaget har svarat
Företagsinformation
- Presentbutik
- också i
- Bageri
Skrivet av företaget
At MailBakes, we believe that life’s sweetest moments should be celebrated with something special. That’s why we’ve made it our mission to deliver freshly baked, delicious cakes paired with personalised greeting cards right to your door. Whether you’re celebrating a birthday, anniversary, a new job, or just want to brighten someone’s day, our cake cards offer a unique and thoughtful way to make any occasion unforgettable. Based in Liverpool, our bakery is dedicated to crafting high-quality cakes using the finest ingredients. Each cake is baked with love, ensuring it tastes as good as it looks. We know how important it is to send a gift that truly reflects your sentiments, which is why we offer a wide range of customisable options. From selecting your favourite cake flavour to personalising the accompanying card, MailBakes is here to help you create a gift that’s as special as the person receiving it. Our commitment to customer satisfaction doesn’t end at baking. We take pride in our seamless delivery process, ensuring that your cake card arrives fresh and on time, no matter where you are in the UK. With our easy-to-use online ordering system, you can send a sweet surprise in just a few clicks, making it the perfect solution for those last-minute gift ideas. At MailBakes, we’re not just delivering cakes; we’re delivering smiles, happiness, and a little bit of magic with every order. Join our growing community of happy customers and trust us to make your next celebration truly special. Because at MailBakes, every day is an opportunity to spread joy, one slice at a time.
Kontaktuppgifter
Storbritannien
- mailbakes.com
4,5
Utmärkt
5 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Excellent service and the cakes were…
Excellent service and the cakes were absolutely delicious!! Packing was also very good too!!
10 oktober 2026
Omdöme utan inbjudan
Svar från Mailbakes
Hi there,
Thank you for your lovely feedback! We’re delighted to hear you enjoyed the cakes and were happy with the service and packaging. It’s always wonderful to know everything arrived just as it should. Thank you for choosing MailBakes! 🍰
Kind regards,
MailBakes Team
Highly recommend
I have used this company a number of times and the recipients have all loved the cake. Customer service is excellent and the cards arrived on time.
9 oktober 2026
Omdöme utan inbjudan
Svar från Mailbakes
Hi Louise,
Thank you so much for your continued support! It’s lovely to hear that everyone who has received a cake from you has enjoyed it, and that you’ve been happy with our customer service and delivery. We really appreciate you coming back to MailBakes time and time again. 💛
Kind regards,
MailBakes Team
Excellent product
Excellent product, excellent customer service and support. Recommend company, I will be using this company regularly.
12 oktober 2026
Omdöme utan inbjudan
Svar från Mailbakes
Hi there,
Thank you so much for your kind words and recommendation! We’re delighted to hear you’ve been happy with both our cakes and customer service. It means a lot to have your support, and we look forward to being part of more special moments for you! ✨
Kind regards,
MailBakes Team
Something Different
I thought I would try something different for my daughter, she loved it.
Easy to Order, Received on the day I asked for it to be deliverd, Excellent 5*
2 oktober 2026
Omdöme utan inbjudan
Svar från Mailbakes
Hi Karen,
Thank you for sharing your lovely feedback! 💗 We’re so pleased your daughter loved her surprise and that ordering was easy and your cake arrived on your requested day. We hope to make more special moments for you both in the future!
Kind regards,
MailBakes Team
So pleased!
I sent a package with 4 slices in for my mum's birthday and she was absolutely delighted. It came on time, the packaging was just gorgeous and the cakes were delicious. Really thrilled with this service - will definitely use again!
2 oktober 2026
Omdöme utan inbjudan
Svar från Mailbakes
Hi Lynda,
Thank you for such lovely feedback! 🩷 We’re so happy to hear your mum was delighted with her birthday surprise. It’s wonderful to know the cakes, beautiful packaging and timely delivery all made the experience special. We really appreciate your support and look forward to helping you celebrate again!
Kind regards,
MailBakes Team
Brilliant gift
I couldn't thinking what to send my friends and then this came up on Instagram and I thought I'd give it a go, something different. They loved it! They said the cake was delicious and moist.
I will be using you again 😃
30 september 2026
Omdöme utan inbjudan
Svar från Mailbakes
Hi there,
Thank you for giving MailBakes a try! 🥰 We’re delighted to hear your friends loved their gift and enjoyed the delicious, moist cakes. It’s always lovely to be part of a thoughtful surprise, and we can’t wait to help you send another one!
Kind regards,
MailBakes Team
Cake was wonderful but on both of my…
Cake was wonderful but on both of my orders one arrived day after birthday and the another was two days after birthday. I was a bit disappointed but both people were delighted with their cakes.
1 oktober 2026
Omdöme utan inbjudan
Svar från Mailbakes
Hey Miss Rogan,
Thank you so much for your lovely feedback about our cakes! We’re really happy to hear that both recipients were delighted with their treats, but we’re so sorry that your orders arrived after the birthdays. We understand how important timing is when you’re sending a special surprise, and we’re sorry for the disappointment this caused.
We’d love the opportunity to look into the delays and understand what happened. We’ve reached out to you directly via Trustpilot for a few more details so we can investigate further. We really appreciate your feedback and hope we can put things right for you.
Kind Regards,
MailBakes Team
The delivery arrived on the date I…
The delivery arrived on the date I chose. The cakes were incredible quality and maintained their quality throughout the shopping process. Thank you- will order again!
2 oktober 2026
Omdöme utan inbjudan
Svar från Mailbakes
Hi Charlotte,
Thank you for your lovely review! We’re so pleased your cakes arrived on your chosen date and that you were impressed with their quality from start to finish. Your kind words mean a lot to us, and we look forward to baking for you again! 🍰
Kind regards,
MailBakes Team
Super easy to order in advance
Super easy to order in advance. Highly recommend ordering to arrive at least a day earlier as my order actually landed on the birthday day (I anticipated a delay by RM!)
Recipient loved the idea and the cake was very tasty (their words!) so will be a trusted option for future birthdays for friends!
2 oktober 2026
Omdöme utan inbjudan
Svar från Mailbakes
Hi Liza,
Thank you for your lovely feedback and recommendation! We’re delighted that your recipient enjoyed both the thoughtful gift idea and the tasty cake. We appreciate you planning ahead for future celebrations, and we’re so glad MailBakes will be a trusted choice for your friends’ birthdays. 💛
Kind regards,
MailBakes Team
Delivered on time really fresh tasty…
Delivered on time really fresh tasty cakes
2 oktober 2026
Omdöme utan inbjudan
Svar från Mailbakes
Hi there,
Thank you for your lovely feedback! We’re so pleased your cakes arrived on time and that you enjoyed how fresh and tasty they were. We really appreciate you taking the time to share your experience with us! 😊
Kind regards,
MailBakes Team
Omg … these cakes are UNREAL never…
Omg … these cakes are UNREAL never tasted something so delicious!!! Might just order them for my own treat 😍😍
11 oktober 2026
Omdöme utan inbjudan
Svar från Mailbakes
Hi Ella,
This has made us smile! 🥰 We’re thrilled to hear you found our cakes so delicious. And honestly, treating yourself sounds like a brilliant idea! Thank you for your lovely review, we can’t wait for you to enjoy another box of MailBakes.
Kind regards,
MailBakes Team
Very impressed!
Such a lovely idea and the cakes were delicious. My friend sent this to me and it really made me smile. Such a lovely thought.
8 oktober 2026
Omdöme utan inbjudan
Svar från Mailbakes
Hi Carol,
Thank you for sharing this lovely feedback! 💕 We’re so happy your friend’s gift brought a smile to your face and that you enjoyed the cakes. There’s nothing better than a thoughtful surprise that brightens someone’s day, and we’re delighted MailBakes could be part of yours.
Kind regards,
MailBakes Team
Recipient loved it 👍
1 oktober 2026
Omdöme utan inbjudan
Absolutely amazing service
Absolutely amazing service. My friend loved the surprise. Really fast delivery. I highly recommend and will certainly be ordering again. Thank you
23 september 2026
Omdöme utan inbjudan
Absolutely atrocious
Absolutely atrocious. Not only did the cake not arrive on the intended delivery date but the cake was disgusting and the package along with the balloon and card came shaking about in a giant box with barely any protection. Avoid this business at all costs.
10 oktober 2026
Omdöme utan inbjudan
Svar från Mailbakes
Hey SZ,
Thank you for taking the time to share your feedback. We’re so sorry to hear about your experience. We understand how disappointing it must have been for your cake to arrive late, especially when it was meant to make someone’s day special. This isn’t the experience we want for our customers, and we’re truly sorry we let you down.
We’ve reached out to you directly via Trustpilot to ask for a little more information so we can look into what happened and find a way to put things right. We really hope you’ll give us the chance to make this right for you.
Kind Regards,
MailBakes Team
Mistakes happen, but the team made it right
I've updated my review following excellent customer service. The original order was disappointing and did not match expectations, but after raising my concerns, the team responded quickly and arranged a replacement. The replacement was much better, and I appreciate the effort made to resolve the issue. Thank you for putting things right.
10 oktober 2026
Omdöme utan inbjudan
Svar från Mailbakes
Hey Garyr,
Thank you for taking the time to share your honest review. We’re really sorry that we let you down, especially on your birthday. We understand how much you were looking forward to enjoying your cakes, and it’s disappointing to hear that the filling and overall experience fell short of your expectations. You deserved a lovely birthday treat, and we’re truly sorry we didn’t deliver that for you.
We’d really appreciate the opportunity to look into this further and understand what went wrong. We hope you’ll give us the chance to put things right and make this a better experience for you.
Kind Regards,
MailBakes Team
Wonderful
Order arrived on time, exactly as expected! And my mum thought it was the most thoughtful gift and said the cake was delicious!💖🎀
3 oktober 2026
Omdöme utan inbjudan
My husband loved his birthday surprise…
My husband loved his birthday surprise of the two chocolate and vanilla cakes. I would normally have baked him a cake but as we were going away the following day I thought I would give Mailbakes a try. It didn’t disappoint. Cakes were moist and very yummy.
2 oktober 2026
Omdöme utan inbjudan
First delivery was late (ok maybe royal…
First delivery was late (ok maybe royal mail), then wrong cake sent. Contacted them, they apologised and said the right cake will be resent immediately. One week later still no cake! Contacted them said they would give me a refund and next day delivery on the cake. 5 days later STILL NO CAKE! Would not use again, easier to buy cake from a cake shop and cheaper.
24 september 2026
Omdöme utan inbjudan
Svar från Mailbakes
Hi Joan,
Thank you for sharing your experience with us. We’re truly sorry for the repeated delays, the incorrect cake, and the disappointment caused by the promised replacement not arriving as expected. We completely understand your frustration, especially after having to contact us several times for a resolution.
This is certainly not the level of service we want to provide, and we sincerely apologise for letting you down. We’d really appreciate the opportunity to look into this further and make things right. We’ve sent you a request through Trustpilot for a few more details so we can locate your order and help resolve this for you.
Kind regards,
The MailBakes Team
First time using this company
First time using this company, won't be the last. Good communication from start to finish, lovely presentation, and gorgeous tasting cakes. The recipient was absolutely delighted with it.
28 september 2026
Omdöme utan inbjudan
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