Ordered as a wedding anniversary surprise gift for my sister which didn't arrive on time. She said the cakes were OK but the Nutella one was dry with not enough filling/frosting, says the lemon and... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Fantastic customer service. My order arrived exactly when I ordered it for. It smells delicious & fresh. I'm looking forward to trying it. I will definitely be ordering again, it's a great idea to gif... Se mer
I ordered from Mailbakes as a gift for my mum. I was excited to receive the order because I know how much she would like it. When the order didn't arrive for a while, I reached out to their custom... Se mer
Företaget har svarat
This was a gorgeous way to let a friend know she's thought about at a difficult time. The cakes were delivered on the exact day specified and the communication with the company was brilliant when I ha... Se mer
Företaget har svarat
Företagsinformation
- Presentbutik
- också i
- Bageri
Skrivet av företaget
At MailBakes, we believe that life’s sweetest moments should be celebrated with something special. That’s why we’ve made it our mission to deliver freshly baked, delicious cakes paired with personalised greeting cards right to your door. Whether you’re celebrating a birthday, anniversary, a new job, or just want to brighten someone’s day, our cake cards offer a unique and thoughtful way to make any occasion unforgettable. Based in Liverpool, our bakery is dedicated to crafting high-quality cakes using the finest ingredients. Each cake is baked with love, ensuring it tastes as good as it looks. We know how important it is to send a gift that truly reflects your sentiments, which is why we offer a wide range of customisable options. From selecting your favourite cake flavour to personalising the accompanying card, MailBakes is here to help you create a gift that’s as special as the person receiving it. Our commitment to customer satisfaction doesn’t end at baking. We take pride in our seamless delivery process, ensuring that your cake card arrives fresh and on time, no matter where you are in the UK. With our easy-to-use online ordering system, you can send a sweet surprise in just a few clicks, making it the perfect solution for those last-minute gift ideas. At MailBakes, we’re not just delivering cakes; we’re delivering smiles, happiness, and a little bit of magic with every order. Join our growing community of happy customers and trust us to make your next celebration truly special. Because at MailBakes, every day is an opportunity to spread joy, one slice at a time.
Kontaktuppgifter
Storbritannien
- mailbakes.com
4,5
Utmärkt
5 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I’m sorry this is a complaint but I…
I’m sorry this is a complaint but I just want so say that neither me or the recipient (my son) were pleased with the order he received for his birthday.
In fact it was very poor and both of us were not expecting such poor quality from a professional company such as yours.
What on earth happened to the filling. The Bruce had just one layer of filling and a few ‘blobs here and there, it was meant to be three layers, it was dry but not knowing any difference he ploughed through and ate it anyway and didn’t take a photo, after all it was his birthday. Cake two, the Plain Jane, well he did take a photo but I can’t seen to add it here.
This is not how your website depicts the cakes you sell.
As I said we were both dissatisfied with the quality and not at all happy with the product.
Lin
8 oktober 2026
Omdöme utan inbjudan
Svar från Mailbakes
Hi Lin,
We’re genuinely sorry that you and your son were disappointed with his birthday cakes. We understand how upsetting it must be when something meant to make his day special falls short of your expectations, especially when the cakes don’t match what you saw on our website.
The filling and dryness you described are certainly not the experience we want for our customers, and we’re truly sorry we let you both down.
We’ve requested a few more details through Trustpilot so we can look into this properly and do our very best to make things right for you.
Kind regards,
MailBakes Team
Received as a gift
Received as a gift, presented nicely but there was greasy marks inside the box which isn’t of course the end of the world however the cakes were very dry. The packet advise states to eat them on the day of delivery which I attempted to do but they still unfortunately to dry to be enjoyed.
15 oktober 2026
Omdöme utan inbjudan
Svar från Mailbakes
Hi there,
We’re so sorry that the cakes weren’t as enjoyable as they should have been, especially when they were sent as a gift. We understand how disappointing it must have been to receive them this way, and we sincerely apologise for letting you down.
We’ve reached out through Trustpilot to ask for a few more details so we can better understand what happened and hopefully put things right for you.
Kind regards,
MailBakes Team
Delicious
The cake was a lovely surprise, very generous slices and delicious.
16 oktober 2026
Omdöme utan inbjudan
Svar från Mailbakes
Hi Julie,
Thank you for your lovely feedback! We’re so pleased the cake made a wonderful surprise and that you enjoyed the generous slices and delicious flavours. It’s always a pleasure to help make someone’s day a little sweeter! 🍰
-MailBakes Team
I sent these to our son who has just…
I sent these to our son who has just moved away from home. The arrived to next day. It was a lovely surprise for him. I will definitely be sending more. Thanks
28 september 2026
Omdöme utan inbjudan
Svar från Mailbakes
Hi Louise,
Thank you for sharing this with us! 💛 What a lovely way to let your son know you’re thinking of him as he settles into life away from home.
We’re so pleased the surprise arrived quickly and brought him a little happiness. We look forward to helping you send more thoughtful treats his way!
Kind regards,
MailBakes Team
Svar från Mailbakes
Hi Sarah,
Thank you for your kind review! We’re delighted you enjoyed the cake and were happy with the packaging. We really appreciate you taking the time to share your feedback with us. 🍰
Kind regards,
MailBakes Team
Will be buying again.
I sent 4 slices to my friend Caitlin. She was going through a difficult time and I just knew these would do the trick. It's such a great way to tell someone you are thinking of them. ❤️❤️
5 oktober 2026
Omdöme utan inbjudan
Svar från Mailbakes
Hi Craig,
What a thoughtful way to show someone you care. ❤️ We’re so glad you chose MailBakes to send Caitlin a little comfort during a difficult time. Sometimes, a small surprise can mean so much, and we hope the cakes brought her a little happiness when she needed it most. Thank you for your lovely support!
Kind regards,
MailBakes Team
Svar från Mailbakes
Hey Carolyn,
Thank you so much for your lovely review! 🥰 We’re so happy you enjoyed our cakes!
- MailBakes Team
Great customer service
I had a query with the address I had put for delivery. Answered very quickly and confirmed everything was correct. The recipient loved her cake. Lovely idea for a birthday surprise.
2 oktober 2026
Omdöme utan inbjudan
Svar från Mailbakes
Hi Samm,
Thank you so much for your lovely feedback! 💗 We’re glad we could quickly put your mind at ease about the delivery address, and it’s wonderful to hear that the recipient loved her cake. Thank you for choosing MailBakes to be part of such a special birthday surprise! 🎂
Kind regards,
MailBakes Team
The 2nd time ive ordered from here
The 2nd time ive ordered from here, 1st for My Sons Girlfriends Birthday and now my Daughter , they both said they was Lovely gifts n really enjoyed the cakes
5 oktober 2026
Omdöme utan inbjudan
Svar från Mailbakes
Hi Gail,
Thank you for coming back to us for another special occasion! It’s lovely to hear that both your son’s girlfriend and your daughter enjoyed their cakes and were happy with their gifts. We really appreciate your continued support and are so pleased we could be part of both celebrations. 😊
Kind regards,
MailBakes Team
My sister absolutely loved her cake…
My sister absolutely loved her cake surprise for her birthday. Thank you.
5 oktober 2026
Omdöme utan inbjudan
Svar från Mailbakes
Hi Joanna,
We’re so pleased to hear your sister loved her birthday cake surprise! What a lovely way to make her day extra special. Thank you for choosing MailBakes for such a thoughtful gift. 💗
Kind regards,
MailBakes Team
What a fantastic find this lovely cake company was
What a fantastic find this lovely baking company is!
My son lives away and I have always made him a birthday cake so when I saw Mailbakes I thought I would give them a try.
My son was absolutely delighted & thrilled with his birthday cake slices & especially the birthday card packaging. He said the flavours were just delicious.
I was kept up to date right from ordering through to delivery.
2 oktober 2026
Omdöme utan inbjudan
Svar från Mailbakes
Hey Sandra,
Thank you so much for this lovely 5-star review! ❤️ We’re so glad to hear that your son loved his birthday cake slices, especially the birthday card packaging! We know how special it is to celebrate with loved ones who live far away, so it means a lot to know we could help make his birthday extra special.
Thank you for choosing MailBakes and for trusting us to make your son’s birthday extra special! 🩷
– MailBakes Team
If I could give more than 5 stars I…
If I could give more than 5 stars I would!! Apparently the cake is delish (no one has sent me any!!) And delivery was fast. I made an error in the address totally my fault, but they couldn't be more helpful and accommodating to fix the error.
I would 110% recommend to anyone who have friends/loved ones who love cake esp if they live far away.
1 oktober 2026
Omdöme utan inbjudan
Svar från Mailbakes
Hey Steph,
Thank you so much for your lovely review!
We’re delighted to hear that your order arrived quickly and that you had a great experience with us. It sounds like you might have to treat yourself to a slice next time! 😋
Thank you for recommending MailBakes and for your kindness. It really means a lot to us! ❤️
- MailBakes Team
Was meant to be a card balloon and 4…
Was meant to be a card balloon and 4 slices of cake, only got the cakes. My friend paid for the card balloon and pick and mix along with the cakes and they never arrived, plus it arrived a day later than it was meant to she paid for delivery for 1pm on the 12th it arrived on the 13th
13 oktober 2026
Omdöme utan inbjudan
Svar från Mailbakes
Hey Andrea,
Thank you for your honest review. I’m very sorry to hear that your order arrived with missing items. This is certainly not the experience we want you to have.
We’ve reached out to you directly via Trustpilot to request your email address so we can look into this further and make sure you receive everything that was missing from your order.
I hope you’ll give us the opportunity to put things right.
Once again, I’m truly sorry for the inconvenience and disappointment caused.
Kind Regards,
MailBakes Team
Totally delicious
Totally delicious, beautifully packed and such a lovely gift to receive
13 oktober 2026
Omdöme utan inbjudan
Svar från Mailbakes
Hey Anna,
Thank you so much for your lovely 5-star review! There’s nothing better than knowing our little treats make such a lovely gift to receive! Thank you for choosing us. ❤️
- MailBakes Team
Lovely moist cakes with plenty of…
Lovely moist cakes with plenty of flavour, love the idea of it and had a friends birthday but the fact you can send cake just because is so nice too
2 oktober 2026
Omdöme utan inbjudan
Svar från Mailbakes
Hey Carrie,
Thank you so much for this lovely review! We’re so pleased the cakes hit the spot, flavour-wise, and that you’ve discovered the joy of sending one just because - no occasion required!
Thank you for your support. 💕
- MailBakes Team
Made my friends birthday 😋
My friend received his mailbakes and card in good time for his birthday. He’s been feeling a bit low recently and was thrilled I’d remembered his birthday and in his words ‘ the gorgeous, yummy cake was such a treat’. I think it’s safe to say he was more than happy with his treat!
3 oktober 2026
Omdöme utan inbjudan
Svar från Mailbakes
Hey Joyce,
Thank you so much for sharing this with us. It really means a lot to hear that we could help bring a little happiness to your friend’s birthday, especially when he was feeling low.
Making someone feel loved and remembered, even from afar, is exactly why we do what we do. Thank you for thinking of him and for choosing MailBakes to help make his day a little brighter. ❤️
- MailBakes Team
Birthday Cake Card
No complaints as usual another cake card enjoyed keep it up will be ordering again soon
3 oktober 2026
Omdöme utan inbjudan
Svar från Mailbakes
Hey June,
Thank you so much for your lovely review and for choosing us time and time again!
We truly appreciate your continued support and look forward to baking something special for you again soon! ❤️
- MailBakes Team
Delivery service was good
Delivery service was good. Arrived on time and in good condition
Was very tasty. Ordering went smoothly. All in all a great service!
3 oktober 2026
Omdöme utan inbjudan
Svar från Mailbakes
Hey Angie,
Thank you so much for your lovely feedback!
We’re so happy to hear everything arrived on time, in perfect condition, and tasted great too! Thank you for choosing us and we really appreciate your support! ❤️
- MailBakes Team
a "just because" moment and treat for…
a "just because" moment and treat for my Mum as have bought before for the likes of Mothers' Day etc so wanted to do same again...easy to pick and choose, still a great price for the 2 slice option and is sent very quickly and safely with my Mum receiving it in a couple of days after ordering.
3 oktober 2026
Omdöme utan inbjudan
Svar från Mailbakes
Hey C Y,
Thank you so much for choosing us again to send your Mum a little “just because” treat!
We’re so happy to hear it arrived safely and promptly. Thank you for your continued support! 🩷
- MailBakes Team
Great experience
Purchased for my son who has just started Uni. I bought the two cake option. Delivered quickly and my son shared with friends due to generous portions. He said they were good cakes! Very good experience.
3 oktober 2026
Omdöme utan inbjudan
Svar från Mailbakes
Hi Kyra,
Thank you for sharing your experience! We’re so pleased to hear the cakes arrived quickly and that your son enjoyed them with his friends. What a lovely way to celebrate this exciting new chapter at university! Wishing him all the best with his studies. 💛
Kind regards,
MailBakes Team
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