Ordered as a wedding anniversary surprise gift for my sister which didn't arrive on time. She said the cakes were OK but the Nutella one was dry with not enough filling/frosting, says the lemon and... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Fantastic customer service. My order arrived exactly when I ordered it for. It smells delicious & fresh. I'm looking forward to trying it. I will definitely be ordering again, it's a great idea to gif... Se mer
I ordered from Mailbakes as a gift for my mum. I was excited to receive the order because I know how much she would like it. When the order didn't arrive for a while, I reached out to their custom... Se mer
Företaget har svarat
This was a gorgeous way to let a friend know she's thought about at a difficult time. The cakes were delivered on the exact day specified and the communication with the company was brilliant when I ha... Se mer
Företaget har svarat
Företagsinformation
- Presentbutik
- också i
- Bageri
Skrivet av företaget
At MailBakes, we believe that life’s sweetest moments should be celebrated with something special. That’s why we’ve made it our mission to deliver freshly baked, delicious cakes paired with personalised greeting cards right to your door. Whether you’re celebrating a birthday, anniversary, a new job, or just want to brighten someone’s day, our cake cards offer a unique and thoughtful way to make any occasion unforgettable. Based in Liverpool, our bakery is dedicated to crafting high-quality cakes using the finest ingredients. Each cake is baked with love, ensuring it tastes as good as it looks. We know how important it is to send a gift that truly reflects your sentiments, which is why we offer a wide range of customisable options. From selecting your favourite cake flavour to personalising the accompanying card, MailBakes is here to help you create a gift that’s as special as the person receiving it. Our commitment to customer satisfaction doesn’t end at baking. We take pride in our seamless delivery process, ensuring that your cake card arrives fresh and on time, no matter where you are in the UK. With our easy-to-use online ordering system, you can send a sweet surprise in just a few clicks, making it the perfect solution for those last-minute gift ideas. At MailBakes, we’re not just delivering cakes; we’re delivering smiles, happiness, and a little bit of magic with every order. Join our growing community of happy customers and trust us to make your next celebration truly special. Because at MailBakes, every day is an opportunity to spread joy, one slice at a time.
Kontaktuppgifter
Storbritannien
- mailbakes.com
4,5
Utmärkt
5 tn omdömen
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A NOT letterbox cake!!
NOT letterbox cake!
The whole point of this business is that they can fit through the letterbox so can be delivered even if there is no one in - so WHY DOES IT NEED A SIGNATURE on delivery???
I ordered a cake 4 days ago and it still hasn't been delivered because my friend works during the day!!! I might as well have just set fire to £20 No reply from the company either. Very frustrating indeed...
UPDATE: I hae changed my stars to a 3 because they have been in touch and are sending a replacement out. They told me that the original order wasn't actually a "letterbox size" but there wasn't any notification about that so I am still giving a 3 out of 5. The cake hasn't actually arrived yet so I may update again after that...
6 oktober 2026
Omdöme utan inbjudan
Svar från Mailbakes
Hi AP,
We’re genuinely sorry for the frustration and disappointment you’ve experienced. We completely understand how upsetting it must be to wait several days for your cake to arrive, especially when you expected the convenience of letterbox delivery. Please accept our sincerest apologies for letting you down and for the lack of response.
We’d really appreciate the opportunity to look into this and help resolve it for you. We’ve sent you a request through Trustpilot for a few more details so we can locate your order and assist you further.
Kind regards,
The MailBakes Team
Lovely idea
Lovely idea, tasty cake, super fast delivery and great customer service. What more could you ask? Will definitely use again
24 september 2026
Omdöme utan inbjudan
Bought for a 50th birthday
Bought for a 50th birthday. Card and cake were amazing. Arrived on time and well packaged. Have used this company a couple of times over the past couple of months and have found them brilliant.
1 oktober 2026
Omdöme utan inbjudan
Purchased for my mum and her friend…
Purchased for my mum and her friend they said the cakes were delicious. Will definitely use again, thanks 😀
29 september 2026
Omdöme utan inbjudan
Mailbakes an absolutely genius idea
Ordering online was easy, lots of choice and I wanted a delayed delivery which happened as requested. My friend was delighted with her bakes. I will be using mailbakes again. Thank you!
26 maj 2026
I bought 4 slices for my sons birthday…
I bought 4 slices for my sons birthday and he said they were delicious so thank you
Regards
Yvonne.
26 september 2026
Omdöme utan inbjudan
Delivered on time which was great
Delivered on time which was great. The downside is the cakes do not just lift off the cardboard as shown in videos. After removing the cling film with scissors the cake had to be prized off the cardboard with a cake slice but sadly it didn’t remove easily. For that reason I wouldn’t buy again. Sorry
6 oktober 2026
Omdöme utan inbjudan
Svar från Mailbakes
Hi Anne,
Thank you so much for taking the time to share your feedback with us. We’re pleased to hear your order arrived on time, but we’re genuinely sorry that the cakes were difficult to remove from the cardboard. We understand how disappointing this must have been, especially when you expected them to lift off easily as shown in our videos.
We’d be very grateful for the opportunity to look into this further and hopefully put things right. We’ve sent you a request through Trustpilot for a few more details so we can locate your order and see how best we can help.
Kind regards,
The MailBakes Team
All good thanks
All good thanks, cake arrived on time and was very tasty!
28 september 2026
Omdöme utan inbjudan
Wouldn’t purchase again!
Wouldn’t purchase again. I brought for my 2 friends for helping me whilst I recovered from surgery. They said the sponge was nice but the buttercream was inedible. Was thin and runny with a horrible oily texture which coated the mouth. Really disappointed and embarrassing for me as I gifted them.
28 september 2026
Omdöme utan inbjudan
Svar från Mailbakes
Hey Heidi,
Thank you for taking the time to share your feedback. I’m very sorry to hear that the buttercream was so disappointing, especially as you chose us to send a thoughtful thank-you gift to your friends while you were recovering from surgery. I can completely understand why this would have been upsetting and embarrassing for you.
We’d really appreciate the opportunity to look into this personally and see how we can make things right for you. If you could kindly email us at hello@mailbakes.com with your order number, we’ll be able to look into what happened and see how we can help. We’re genuinely sorry that what should have been a thoughtful gift for your friends left you feeling disappointed, and we’d really like the chance to put this right.
Kind Regards,
MailBakes Team
I can’t rave enough about Mailbakes
I can’t rave enough about Mailbakes! This is such a genius idea and my friend was over the moon when cake landed through her letterbox! Also, amazing customer service after a postal issue (partly my own fault!) they were super helpful and understanding and arranged for fresh cake to be sent out. I will 💯 be sending more cake through the post!! 😍
23 september 2026
Omdöme utan inbjudan
Pre ordered for my daughter's birthday
Pre ordered for my daughter's birthday. It arrived on the exact day I specified. Daughter was thrilled. She said cake was delicious! I wouldn't hesitate to use this company again. 😊
1 oktober 2026
Omdöme utan inbjudan
Amazing cakes
Amazing cakes, great taste! Would highly recommend as gift or as part of a celebration!
2 oktober 2026
Omdöme utan inbjudan
Easy to order and reasonably priced
Easy to order and reasonably priced, the cakes arrived promptly and my friends were surprised and delighted.
7 oktober 2026
Omdöme utan inbjudan
Poor
Placed an order as a little surprise for a family member. Not the cheapest of services but i had trust that mail bake would at least get the basics right. Vanila and lemon was ordered with a personalised message in the card. What was actually received was someone else’s order. Customer services seem non existent either. Give them a swerve
6 oktober 2026
Omdöme utan inbjudan
Svar från Mailbakes
Hey Liam,
Thank you so much for taking the time to share your review. We’re truly sorry to hear about the printing error, especially as this was meant to be a lovely surprise for a family member. We completely understand how disappointing this must have been, and we’re very sorry that we let you down.
We’ve reached out to you directly via Trustpilot to ask for a few more details, so we can look into what happened and hopefully find a way to make this right for you.
Kind Regards,
MailBakes Team
What very well soft very tasty a…
What very well soft very tasty a must.For any occassion even if you just want cake
2 oktober 2026
Omdöme utan inbjudan
I’ve ordered from mailbakes 10 times…
I’ve ordered from mailbakes 10 times and everyone has loved the cakes , absolutely delicious
3 oktober 2026
Omdöme utan inbjudan
Have used Mail Bakes on many occasions…
Have used Mail Bakes on many occasions and each gift warmly welcomed. Used the service on this occasion to mark the first anniversary of the passing of a mutual loved-one. It was again warmly received and they really welcomed the gesture.
1 oktober 2026
Omdöme utan inbjudan
Hello The cake was really dry and…
Hello The cake was really dry and needed more jam and cream as much this is a good novelty idea for a birthday and the card was nice but the price is just too expensive for one small piece of cake I paid a total of £12.60 the cake was £6.99 so the rest £5.61 is for the card and shipping which is just too expensive for me to order any more in future. Sorry but I wish you and your business all the best. Thank you
27 september 2026
Omdöme utan inbjudan
Svar från Mailbakes
Hey Angela,
We’re really sorry to hear that the cake wasn’t quite what you were hoping for. We completely understand your disappointment, especially when you were expecting a lovely birthday treat.
Thank you for being honest about the cake being dry and needing more jam and cream. We’ll make sure your feedback is passed on to our team, as this isn’t the experience we want our customers to have. We’re glad you liked the card and the idea behind MailBakes, but we’re sorry we didn’t get the most important part right for you.
We’ve reached out to you directly via Trustpilot as we’d really like the opportunity to speak with you and see if there’s anything we can do to put this right.
Thank you again for taking the time to share your feedback, and we’re genuinely sorry we’ve let you down.
Kind Regards,
MailBakes Team
Excellent customer service
UPDATE - this has now been resolved satisfactorily, and has been put right by Mailbakes. Very grateful to them for their assistance in this
Ordered at 1pm on Friday 2nd October, paid £10.75 for next delivery.
Now on 7th October still no delivery and tracking still showing as processing. Have email correspondence who said they are sorting and will send out new cake yesterday (post arrived today still no cake).
Ordered for my friend’s birthday, very disappointed and would not use again!
2 oktober 2026
Omdöme utan inbjudan
Svar från Mailbakes
Hey Helen,
Thank you for sharing your review. We’re very sorry that your order did not arrive as expected, especially as it was intended as a birthday surprise for your friend. We completely understand how disappointing and frustrating this must have been, particularly after paying for next-day delivery and being left waiting without your order.
We’ve reached out to you directly by email so we can properly put this right and have already taken steps to resolve the issue. We sincerely apologise for the inconvenience, disappointment and frustration caused, and we hope we can make this right for you.
Kind regards,
MailBakes Team
Yes my cousin was thrilled with his…
Yes my cousin was thrilled with his birthday cake . Thank you as always
I’m sure there will be lots more cake being received by my family and friends . X
3 oktober 2026
Omdöme utan inbjudan
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