Bon service-client: délai de réponse, (effort de) pertinence et communication. Cependant LycaMobile gagnerait à ajouter des instructions sur son site, par ex. pour changer le mot de passe etc. car la... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
So far literally everything goes wrong. Links in confirmation emails do not work. Passwords are giving errors and helpsesk is not responding. Even the link to download the app is giving an error... Se mer
Företaget har svarat
Ich kann ohne finanzielles Risiko in der EU telefonieren nach der EU oder in die Schweiz. Unschlagbarer Tarif für gelegentliche EU Aufenthalte und in der Schweiz ebenfalls ok. Zumal kein Vertrag m... Se mer
Företaget har svarat
Très mauvaise expérience. J’ai désactivé le renouvellement automatique avant minuit, mais ils m’ont quand même prélevés d’argent dans mon compte . Ce problème s’est déjà produit. Le service client n... Se mer
Företaget har svarat
2,5
Dålig
2 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Very unorganized
Very unorganized, says nowhere that unlimited internet is super slow after finishing up the highspeed package...
App sometimes works
26 juli 2026
Svar från Lyca Mobile CH
Dear Customer,
We're sorry to hear that your experience hasn't met your expectations.
We appreciate your feedback regarding the information about reduced speeds after using the high-speed data allowance, as well as the app's performance. Please contact us via email with your account details so I can look into both concerns and help find a solution.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Auswahl ist für Menschen wichtig
Werde mich nie im Stich lassenschnell, effizient, ohne Probleme
24 juli 2026
Svar från Lyca Mobile CH
Liebe Katarina,
vielen Dank für Ihre freundlichen Worte und Ihre Unterstützung! Wir freuen uns, dass Sie mit unserem Service so schnell und effizient zurechtkommen. Wir werden auch weiterhin alles daran setzen, Ihnen einen zuverlässigen Service zu bieten und Ihre Erwartungen zu erfüllen.
Mit freundlichen Grüßen, Ihr Lyca Mobile Bewertungsteam
trustpilotreview@lycamobile.com
Svar från Lyca Mobile CH
Dear Kris,
We're so happy to hear you appreciated our service and updates! Thank you for your kind words.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Cest pas bien
25 juli 2026
Svar från Lyca Mobile CH
Cher Nihat,
Nous sommes désolés d'apprendre votre mésaventure et vous remercions de nous l'avoir signalée.
Veuillez nous contacter par e-mail en indiquant votre numéro de téléphone et tout détail pertinent concernant le problème.
Cordialement,
L'équipe de résolution des avis clients de Lyca Mobile
trustpilotreview@lycamobile.com
Svar från Lyca Mobile CH
Dear Customer,
We're sorry to hear that you're experiencing slow network speeds. Please help us with location, device details, and any further information about when and where you experience the issue.
I will investigate the network performance on your line, check what may be causing the slow connection, and work to find a suitable solution to improve your experience.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
A terrible experience
A terrible experience. I topped up with 9.90 CHF, but the credit hasn’t been added to my internet account or subscription.
25 juli 2026
Svar från Lyca Mobile CH
Dear Gabriel,
We're sorry to hear about your experience. We'd like to help resolve this as quickly as possible.
Please contact us via email with your account details and proof of your 9.90 CHF top-up. I will investigate the issue and work to ensure your credit is applied correctly.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Do not use Lyca Mobile
Bought two SIM cards at a Kiosk outlet in Zurich for my children. Followed the ID test online per instructions (ID Now) and was notified that the tests completed. After two days, the SIMs were still inactive so I contacted customer service by email. The advice was to go to any Kiosk and get verification done in person - at that point we moved on from Zurich however the CS person said drop into a Kiosk to get it done and show the receipts for the SIMs. Went to two Kiosks and neither had the verification software. Waste of time.
At this point, I checked the Trustpilot reviews and I so wish I'd done that before buying the SIM cards. From then on, I was bounced around on CS emails and they then said the ID Now checks failed - "why?" I asked but they said I should contact ID Now. By this stage, our trip in Europe was coming to an end so I decided not to bother with more emails with CS team or reach out to ID Now.
Dreadful, bottom of the barrel, zero accountability service. I will not deal with Lyca Mobile in any country in the future.
9 juli 2026
Omdöme utan inbjudan
Svar från Lyca Mobile CH
Dear Theresak,
I'm sorry to hear about the difficulties you experienced activating your SIM cards and with the identity verification process. I understand how frustrating it was to receive conflicting guidance and still be unable to activate the SIMs.
I apologise for the inconvenience caused, and your feedback regarding both the activation process and customer service will be shared with the relevant team for review.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Problèmes de réseau surtout en Europe
Problèmes de réseau surtout en Europe, presque ça fonctionne pas.
24 juli 2026
Omdöme utan inbjudan
Svar från Lyca Mobile CH
Cher Salah,
Je suis désolé d'apprendre que vous rencontrez des problèmes de réseau, notamment lorsque vous utilisez notre service en Europe. Je comprends combien cela doit être frustrant.
Veuillez me communiquer les détails de votre compte et les pays où vous avez rencontré ces problèmes afin que je puisse approfondir la question et vous aider.
Cordialement,
L'équipe de résolution des avis clients de Lyca Mobile
trustpilotreview@lycamobile.com
Svar från Lyca Mobile CH
Cher Mohamed,
Nous sommes navrés d'apprendre que vous rencontrez des difficultés pour recharger votre carte SIM. Nous comprenons l'importance de pouvoir utiliser vos services sans interruption.
Veuillez nous communiquer votre numéro Lyca Mobile ainsi que les détails de la recharge via notre canal d'assistance privé, afin que nous puissions examiner la situation et vous aider davantage.
Cordialement,
L'équipe de gestion des avis Lyca Mobile,
trustpilotreview@lycamobile.com
extraordinaire
La qualité de l'internet proposée est excellente et le signal est extraordinaire.
24 juli 2026
Svar från Lyca Mobile CH
Cher client,
Merci pour votre excellent retour et votre superbe note !
Nous avons à cœur de rendre votre expérience mobile fluide au quotidien.
Cordialement,
L'équipe de gestion des avis LycaMobile,
trustpilotreview@lycamobile.com
Svar från Lyca Mobile CH
Dear Customer,
Thank you so much for sharing your experience with us!
We're thrilled to keep you seamlessly connected with the great value you deserve.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Mit viel Geduld und ein halben Tag
Also das war so mühsam. Geld gebucht zeigt Nix an. Aber funktioniert im Moment mal.
Das anmelden🙃
23 juli 2026
Svar från Lyca Mobile CH
Lieber Dirk,
vielen Dank für Ihr Feedback. Es tut uns leid, dass Sie den Registrierungsprozess als frustrierend empfunden haben und die Gutschrift Ihrer Zahlung sich verzögert hat.
Wir freuen uns, dass der Service nun funktioniert, und bedanken uns für Ihre Geduld während der Problembehebung.
Wir werden Ihr Feedback zum Registrierungsprozess an das zuständige Team weiterleiten, um unsere Services stetig zu verbessern.
Mit freundlichen Grüßen, Ihr Lyca Mobile Bewertungsteam
trustpilotreview@lycamobile.com
Svar från Lyca Mobile CH
Cher client,
Merci pour votre commentaire positif ! Nous sommes ravis d’apprendre que vous trouvez nos services simples, efficaces et à un prix attractif.
Nous vous remercions de votre confiance et sommes heureux de savoir que votre expérience avec nous vous donne entière satisfaction.
Cordialement,
L’équipe de résolution des avis Lyca Mobile
trustpilotreview@lycamobile.com
My internet doesn’t work
20 juli 2026
Svar från Lyca Mobile CH
Dear Mona,
We're sorry to hear that your internet is not working. We understand how inconvenient it can be when you are unable to access your data service.
We’d like to investigate this for you. Please share your location, device model, and any error message you are seeing so we can check the issue and assist you further.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Svar från Lyca Mobile CH
Dear Customer,
Thank you so much for sharing your experience with us!
We're thrilled to keep you seamlessly connected with the great value you deserve.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Carte à prix très abordable
Carte à prix très abordable. A été installé rapidement par le conseiller (pascal) avec toutes les indications nécessaires.
Je recommande.
22 juli 2026
Omdöme utan inbjudan
Svar från Lyca Mobile CH
Cher client,
Merci beaucoup d'avoir partagé votre expérience avec nous !
Nous sommes ravis de vous offrir une connexion optimale et le service de qualité que vous méritez.
Cordialement,
L'équipe de résolution des avis Lyca Mobile
trustpilotreview@lycamobile.com
It strikes me as truly outrageous these…
It strikes me as truly outrageous these days that a plan set to renew automatically failed to do so; as a result, I lost the entire 30 CHF—intended for the plan's renewal—after using the internet for just a few hours.
21 juli 2026
Svar från Lyca Mobile CH
Dear David,
We're sorry to hear about the issue with your plan renewal. We understand how frustrating it must be to expect your plan to renew automatically, only to find that it did not and your balance was used instead.
We’d like to investigate what happened with the renewal and your data usage. Please share your account details, the name of the plan, and the date the renewal was expected to take place so we can review this for you.
Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
worst experience with esim ever
You can buy this esim in 30 seconds. For registration and identification you need 30 minutes then. Including an non responsive webpage which you can't fill out on a mobile phone and the download of a thrid party identification app...
Last but not least there is only provided the QR code for scanning an not the detailed information for the manual registration. This is a dead end if you only have your mobile device with you and can't scan and activate the esim.
Never again.
Go to trip.com and learn there how to sell and activate esims.
By the way: thank you for your feedback request mail completely in spanish - there is so much wrong in the whole process you can't tell all of the points...
21 juli 2026
Svar från Lyca Mobile CH
Dear Customer,
We're sorry to hear about your experience with the eSIM purchase and activation process.
We appreciate your comments regarding the registration process, mobile usability, activation options, and communication preferences. We’ll share your feedback with the relevant teams to help improve the overall eSIM experience.
We apologise for the inconvenience caused and appreciate you bringing these issues to our attention.
Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
Ho acquistato online un numero Lyca…
Ho acquistato online un numero Lyca mobile più 30franchi di ricarica. La ricarica è sparita nel nulla e mai sono riuscito di recuperare. Funziona male.una pessima esperienza. Ho rinunciato.
21 juli 2026
Omdöme utan inbjudan
Svar från Lyca Mobile CH
Gentile Paul,
Ci dispiace apprendere che ha riscontrato un problema con la sua ricarica di 30 franchi e che il saldo non fosse disponibile come previsto. Comprendiamo la frustrazione di effettuare un pagamento e non ricevere il servizio per cui si è pagato.
La preghiamo di comunicarci il suo numero di cellulare e i dettagli della ricarica in modo che possiamo esaminare il problema e fornirle ulteriore assistenza.
Cordiali saluti,
Team di risoluzione reclami Lyca Mobile,
trustpilotreview@lycamobile.com
The problem is a send email saying that…
The problem is a send email saying that is charging all the time wrong and until now any answer i just charge because i need
19 juli 2026
Svar från Lyca Mobile CH
Dear Customer,
We're sorry to hear that you have been experiencing incorrect charges and that you have not received a response to your previous email. We understand how frustrating it is to continue being charged while waiting for assistance.
We will investigate this issue and provide you with an update via email as soon as possible. Thank you for your patience while we work towards a resolution.
Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.