Bon service-client: délai de réponse, (effort de) pertinence et communication. Cependant LycaMobile gagnerait à ajouter des instructions sur son site, par ex. pour changer le mot de passe etc. car la... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
So far literally everything goes wrong. Links in confirmation emails do not work. Passwords are giving errors and helpsesk is not responding. Even the link to download the app is giving an error... Se mer
Företaget har svarat
Ich kann ohne finanzielles Risiko in der EU telefonieren nach der EU oder in die Schweiz. Unschlagbarer Tarif für gelegentliche EU Aufenthalte und in der Schweiz ebenfalls ok. Zumal kein Vertrag m... Se mer
Företaget har svarat
Très mauvaise expérience. J’ai désactivé le renouvellement automatique avant minuit, mais ils m’ont quand même prélevés d’argent dans mon compte . Ce problème s’est déjà produit. Le service client n... Se mer
Företaget har svarat
2,5
Dålig
2 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från Lyca Mobile CH
Dear Customer,
We're really happy to hear that topping up your credit was such a quick and easy process for you. We truly appreciate your positive feedback!
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Avoid Lyca Mobile Switzerland
Avoid Lyca Mobile Switzerland. I paid for a prepaid SIM that I can neither activate nor get refunded
I strongly recommend thinking twice before buying a Lyca Mobile prepaid SIM in Switzerland.
I purchased a Lyca Mobile Hello Swiss package for CHF 33.90 from a retail store. I have the receipt proving the purchase.
I completed the entire registration process and verified my identity through IDnow. At the end of the process, IDnow clearly confirmed: “Verification submitted successfully.”
Despite this, the SIM card has never worked. No mobile data, no calls, and no SMS.
The situation became absurd when I contacted Lyca customer support.
The Lyca registration website tells me that I am already registered or that an identification request already exists. At the same time, Lyca customer service tells me that, according to their system, I am not registered.
They instructed me to register again. I followed their instructions and, unsurprisingly, ended up at exactly the same point: their system once again told me that I was already registered.
So I am stuck in an impossible situation created by Lyca’s own systems:
Lyca website: You are already registered.
Lyca customer service: You are not registered.
IDnow: Verification submitted successfully.
SIM card: Completely unusable.
I contacted customer support several times. The first representative had significant difficulty communicating in English and was unable to provide an effective technical solution. A second representative eventually opened a formal complaint.
Since I paid CHF 33.90 for a service that has never worked, I requested a refund.
Lyca told me that they only refund products purchased directly through their website and that I must request a refund from the retailer where I bought the SIM.
The retailer, however, refuses to issue the refund and directs me back to Lyca.
So, after paying CHF 33.90 for a SIM that has never provided a single working call, SMS, or mobile data connection, I am stuck between Lyca and the retailer, with each side pointing to the other.
I have kept the purchase receipt, SIM details, IDnow confirmation showing that my verification was successfully submitted, screenshots of Lyca’s registration messages, and my correspondence with customer support.
This is particularly unacceptable for a prepaid product that may be purchased by tourists precisely because they need mobile connectivity immediately after arriving in Switzerland. A tourist should not have to spend hours dealing with registration errors, multiple customer service representatives, and refund disputes just to obtain basic mobile service.
Based on my personal experience, I cannot recommend Lyca Mobile Switzerland, especially to tourists or anyone who needs a SIM card that works immediately.
Until Lyca resolves my case, my recommendation is simple:
Choose another mobile provider.
6 augusti 2026
Omdöme utan inbjudan
Svar från Lyca Mobile CH
Dear Customer,
We’re very sorry for the inconvenience and frustration caused by this experience. We understand that you completed the verification process successfully, but your SIM has remained unusable due to the registration issue, and you have also faced difficulties obtaining a refund.
We will investigate your case and help you further by reviewing the registration and refund issues.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Ils sont compliqués.
7 augusti 2026
Svar från Lyca Mobile CH
Cher client,
Nous sommes désolés que vous ayez trouvé le processus compliqué. Nous comprenons votre frustration. pourriez-vous s'il vous plaît développer le problème afin que je puisse vous aider davantage.
Cordialement,
Équipe de résolution des avis Lyca Mobile
trustpilotreview@lycamobile.com
🤩🤩👋👋👍👍💓💓💓💓
6 augusti 2026
Svar från Lyca Mobile CH
Dear Customer,
We love having you with us, and we appreciate you taking a moment to drop such kind words. Your support keeps us going strong!
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Horrible service
Horrible service.
The e-sim never worked and customer service was useless.
I’m not convinced this is not a scam.
7 augusti 2026
Omdöme utan inbjudan
Svar från Lyca Mobile CH
Dear Max,
We are sorry to hear about the trouble you experienced with the eSIM and our customer service. We are always working to improve our services.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Horrible
Très mauvaise expérience. J’ai désactivé le renouvellement automatique avant minuit, mais ils m’ont quand même prélevés d’argent dans mon compte . Ce problème s’est déjà produit. Le service client ne prend pas correctement le problème en charge et je n’ai toujours pas été remboursé. Je déconseille fortement ce service.
6 augusti 2026
Svar från Lyca Mobile CH
Cher client,
Nous comprenons vos préoccupations concernant le service de renouvellement automatique. Veuillez nous communiquer votre numéro Lyca Mobile via notre canal privé afin que nous puissions vérifier les détails de votre compte et vous apporter une assistance supplémentaire.
Cordialement,
Équipe de gestion des avis LycaMobile,
trustpilotreview@lycamobile.com
It takes time to get a response email…
It takes time to get a response email from your customer service
5 augusti 2026
Svar från Lyca Mobile CH
Hi Hadi Abbasi,
We understand your concern regarding the delay in receiving a response from our customer service team. We appreciate your patience and feedback.
Please share your Lyca Mobile number and any relevant details via our private channel so we can review your concern and assist you further.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Svar från Lyca Mobile CH
Cliens carissime,
Sollicitudinem tuam de interrete non operatur intellegimus. Quaeso, numerum tuum Lyca Mobile, singula machinae, et locum per canalem nostrum privatum communica ut te ulterius explorare et adiuvare possimus.
Salutationes optimas,
Turma Resolutionis Recognitionum LycaMobile,
trustpilotreview@lycamobile.com
Svar från Lyca Mobile CH
Dear Mariam,
We’re sorry to hear that you are experiencing poor internet performance. We understand how frustrating it is to pay for a service and not receive the expected connection quality.
To help us investigate, please provide your phone number, device model, location, and details of when you experience the slow or unavailable internet. If you have any error messages or speed test results, please share those as well.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Very bad I subscribed as a guest…
Very bad I subscribed as a guest account and paid 25 Swiss francs, then I was kicked out of the application and now I don't know how to get back in and I'm required to subscribe again! How do I activate my subscription?
5 augusti 2026
Svar från Lyca Mobile CH
Dear Sami,
We’re sorry to hear about the difficulty you’re experiencing accessing your subscription after making your payment. We understand how frustrating it must be to be asked to subscribe again after already purchasing a bundle.
To help us investigate and restore access, please provide your order confirmation, the E-Mail address used for the purchase, payment details, device model, and any screenshots or error messages shown in the app.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Kundenservice / User Experience
Allg. Onboarding Lyca Webseite und Benutzerfreundlichkeit
Ich wollte für meine Mutter einen Abowechsel initiieren. Einfach gesagt. Die Nummer wollte wir behalten, aber am Schluss zeigt es ihre neue Lyca Nummer an, was absolut falsch ist. Das ganze haben wir 3x durchgespielt, ohne Erfolg. Die Hotline hat mich auch nicht verstanden (Sprachbarriere) und verwies mich auf eine Emailadresse, die ich anschreiben soll. Toller Kundenservice…
5 augusti 2026
Omdöme utan inbjudan
Svar från Lyca Mobile CH
Sehr geehrter Marc,
es tut uns leid, dass Sie Schwierigkeiten hatten, den Vertrag Ihrer Mutter zu ändern und ihre bestehende Rufnummer zu behalten. Wir verstehen, wie frustrierend es gewesen sein muss, den Vorgang mehrmals ohne Erfolg durchführen zu müssen.
Wir möchten diesem Problem nachgehen und Ihnen bei der Rufnummernmitnahme behilflich sein. Bitte teilen Sie uns die betroffene Lyca-Rufnummer, die vorherige Rufnummer Ihrer Mutter, Details zum Antrag auf Vertragsänderung sowie alle Referenznummern oder E-Mail-Korrespondenzen mit, die mit diesem Problem in Zusammenhang stehen.
Sobald wir die angeforderten Informationen erhalten haben, werden wir Ihren Fall prüfen und Sie bei den nächsten Schritten unterstützen. Wir freuen uns auch über Ihr Feedback zu unserem Kundenservice und der Sprachunterstützung.
Mit freundlichen Grüßen, Ihr Lyca Mobile Bewertungsteam
trustpilotreview@lycamobile.com
Grosse Flexibilität und ist mir lieber…
Grosse Flexibilität und ist mir lieber als ein gebundenes Abo
5 augusti 2026
Svar från Lyca Mobile CH
Sehr geehrte Kundin, sehr geehrter Kunde,
vielen Dank, dass Sie Ihre Erfahrungen mit uns geteilt haben!
Wir freuen uns sehr, Ihnen eine reibungslose Verbindung zu einem hervorragenden Preis-Leistungs-Verhältnis bieten zu können – genau das, was Sie verdienen.
Herzliche Grüße
Ihr Lyca Mobile-Team für Bewertungsanliegen
trustpilotreview@lycamobile.com
Identification is complicated and not…
Identification is complicated and not straightforward
No support.
3 augusti 2026
Svar från Lyca Mobile CH
Dear Noam,
We’re sorry to hear about your experience and understand how frustrating it can be when the identification process is difficult and you are unable to get the support you need.
To help us investigate, please provide the details of where you encountered difficulties during identification, and any error messages or screenshots you may have.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Customer service gave my call the…
Customer service gave my call the needed attention.
3 augusti 2026
Svar från Lyca Mobile CH
Dear Customer,
We're happy to hear our customer service team provided the attention you needed. We appreciate your feedback!
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Svar från Lyca Mobile CH
Sehr geehrter Kunde,
es tut uns leid, dass Sie Probleme mit unserem Service haben. Wir verstehen, wie ärgerlich eine unzuverlässige Verbindung sein kann.
Um den Sachverhalt zu untersuchen, benötigen wir Ihre Telefonnummer, den Ort, an dem das Problem auftritt, Details zu Ihrem Gerät sowie genaue Zeiten oder Situationen, in denen der Service ausfällt.
Mit freundlichen Grüßen, Ihr Lyca Mobile Bewertungsteam
trustpilotreview@lycamobile.com
Svar från Lyca Mobile CH
Dear Customer,
We’re sorry to hear about your experience and understand how frustrating it can be when you are unable to get the assistance you need.
To help us investigate, please elaborate the issue with us so that we can be able to help you with resolution as soon as possible.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Meine Bewertung habe ich wie gewünscht…
Meine Bewertung habe ich wie gewünscht abgegeben – sie ist kostenlos. Für weiterführende Informationen handelt es sich um eine kostenpflichtige Beratung.
3 augusti 2026
Svar från Lyca Mobile CH
Sehr geehrter Kunde,
vielen Dank, dass Sie sich die Zeit für Ihre Bewertung genommen haben. Wir schätzen Ihr Feedback und Ihre Anmerkungen sehr.
Sollten Sie weitere Unterstützung zu einem bestimmten Problem mit unserem Service benötigen, teilen Sie uns bitte die relevanten Details mit, damit wir den Sachverhalt prüfen und Ihnen weiterhelfen können.
Mit freundlichen Grüßen, Ihr Lyca Mobile Bewertungsteam
trustpilotreview@lycamobile.com
I'd reconsider
As a tourist, I took their offer because I just needed internet for 3 days, the first issue is that my google-account is set to another country, so I was unable to install their mobile application because of the geo-limit; second, I discovered that I was billed twice on the same day; without any clear indication about the validity period of each payment (for the daily offer); last, the 3rd day the sim card stopped working without any indication, just an sms saying contact support, but how? the sim doesn't work, how to contact support ?
1 augusti 2026
Svar från Lyca Mobile CH
Dear Taha,
We’re sorry to hear about your experience and understand how frustrating it must have been to face these issues while travelling, especially with difficulties accessing the app, unclear charges, and loss of service.
To help us investigate, please provide your phone number, details of the offer purchased, payment confirmations for the charges, and any SMS or error messages received when the SIM stopped working
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Bad reception
Service is bad, bad connection spam calls, and once you payed it keeps taking money from the credit card
2 augusti 2026
Svar från Lyca Mobile CH
Dear Customer,
We’re sorry to hear about your experience and understand how frustrating it must be to face connection issues, unwanted calls, and unexpected charges.
To help us investigate, please provide your phone number, details of any unexpected payments, and any information about the network issues or spam calls you have experienced. Once we receive the requested details, we will investigate further and help you with the next steps.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
I have paid twice because the process…
I have paid twice because the process was interrupted and I did not get a notification
2 augusti 2026
Svar från Lyca Mobile CH
Dear Customer,
We apologize for the inconvenience caused. We understand your concern regarding the duplicate payment and the lack of notification during the payment process.
Please share your phone number, payment dates, amounts charged, and any available payment confirmations or screenshots so we can review the issue. Once we receive these details, we will investigate further and help resolve the matter.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.