Luxury Coastal Omdömen 

After contacting this company on two separate occasions and still receiving no reply, I feel the only way to get any response is by leaving this review.
Our friends and I stayed in two pods in Shepton Mallet for a two‑night break. Unfortunately, the experience was extremely disappointing. The outside garden area was covered in dog mess from previous guests, which was the first sign that the pods had not been properly cleaned.
Inside, things weren’t much better. Both pods were below standard in terms of cleanliness. The shower in our pod was so badly blocked with hair that it flooded, ruining our suitcase and clothes. Although the surrounding area is beautiful, the accommodation itself desperately needs a deep clean and proper maintenance.
We paid £425 for two nights, yet couldn’t check in until 4pm, which already reduces the value for money — and even then, what should have been a relaxing break turned into us cleaning up other people’s mess and dealing with the aftermath of the flooding.
Extremely disappointing and not worth the price.

Easy booking, useful info received quickly after booking

Great price and easy to book
Good nap of park so you can look at the position of each lodge so handy to check privacy
Good pictures attached to also help with the choice decision
Not actually stayed there yet but positive experience so far

Amazing experience , lovely lodge which was super clean and smelled divine. Hot tub also super clean , quiet area on lovely grounds will definitely stay again :)

Facilities & location, especially the ability to park the car. Our Honda jazz just fits!
However we do have one request, if possible could you provide a tea tray or maybe a couple please.
Thank you Dennis, Pat & Jane.

Very well kept, communication about check in was perfect and the bits we got on arrival was very nice

Answered all my questions in detail. So kind and helpful when I got my dates wrong. Would recommend.

Honestly this company couldn't have done anymore for us. We were let down with our original accomodation via a different company. I then contacted luxury coastal and they sorted us out very quickly. The team on the phones couldn't have helped anymore. They contacted the owner and housekeeper swiftly to answer any questions we had. They even let us leave our broken down car on the drive after we had checked out for a few hours whilst it was collected. Would definitely recommend and will use again in the future. Thank you

I have only just booked, booking was okay, otherwise have no feedback yet.

Quick, easy and efficient to book.

Online booking easy, Packed with information and after booking a slight change occurred which was to the property, which didn’t affect us, but was great to be notified to see if this caused us issues offering a solution if it didn’t. Looking forward to our stay.

We did a last minute 2 night stay at saffron lodge. We have stayed on roadford lakes 3 times previously, once in Lily and twice in Orchid and all the lodges do not disappoint. They are very well equipped with everything you need and more. They all have their own unique styles which is great. The only slight criticism would be that the hot tub needs moving round the steps are at the back of the hot tub so you can’t use them and the hood sits right in front of the pond so it totally blocks your view. Other than than 5 *****

Prompt and easy to use.
Any questions answered quickly

Indigo made our booking experience seamless - so efficient, helpful and responsive. I would recommend Luxury Coastal highly. We cannot wait for our holiday.
Thank you for the exceptional service so far.

Easy to book

The staff are always helpful and always get back to you straight away

Quick and easy to book over the phone. Very friendly staff and very helpful very impressed

This is purely a review of the booking process as our stay is later in the year.
I had difficulty with the the payment portal so needed to call them directly which was very easy and the lovely lady who took my call processed our booking straight away.
Looking forward to our stay.