Luxury Coastal Omdömen 

True to their word they got in touch as soon as the house we wanted became available! Booked it straight away and the process was excellent!
Service was just as good as always!

Great communication, gorgeous place and wonderful stay! Thank you.

A haven with tremendous views. A perfect apartment with everything you need.
Great to use as a base to see what. Cornwall has to offer including a trip to the Scilly isles.
Love this place and have now booked another 3rd trip here to 5 Fistral beach apartments

Love this apartermemt. So nice coming back soon.

Extremely disappointing experience with Luxury Coastals — proceed with caution

When we arrived, we noticed a small, minor cosmetic chip in the bathroom sink. It looked as though it had been there for a long time, was not unsafe, and did not affect our use of the sink.

After our stay, Luxury Coastal accused us of causing the damage and attempted to charge us for it. When we tried to resolve the matter, their staff were rude and unhelpful, failed to listen to our side of the story, and attempted to hold us responsible simply because we could not prove we hadn’t caused it. It is incredibly difficult to prove you didn’t do something. We had to spend a considerable amount of time defending ourselves for damage we didn’t cause.

Even more concerning, the photographs Luxury Coastal provided as evidence did not reflect the bathroom as it was during our stay, showing different toiletries and a plant that was not there. Thankfully, Airbnb reviewed the situation and sided with us. Our criticism is of Luxury Coastal and how they handled this situation, not Airbnb.

I have never experienced this level of difficulty with a company. Guests should not have to spend the first few hours of their holiday inspecting every inch of a rental and photographing every minor imperfection just to protect themselves from potential accusations. I would recommend booking through anyone other than luxury coastals.

What should have been an enjoyable weekend turned into a stressful and upsetting experience because of Luxury Coastal’s handling of this matter. We would not book with them again.

Proceed with caution, document everything upon arrival, and be aware of the difficulties you may face if a dispute arises.

I was having problems booking the property I wanted on line so I called the office and the person answering the phone was really helpful, they took the booking over the phone, the system was a bit slow so she called me back within a few minutes and took payment. She was very helpful and all information regarding my booking was emailed to me within minutes.

Awful experience
They told me
They were dog friendly but they not ,we aware , don’t book with them
They stole my moms deposit with one absurd pic saying the cleaners have to
Do extra work for a small corner we’re our dog supposed to pee , absolutely rip off I will not let them do this , also very rude woman on the phone , after paying £1000 very disappointing experience
Have been in hotels and apartments all over the world nothing like that has never happens

Clementine was a joy to interact with. A big thank you to her for organising everything swiftly & smoothly. 🌹

Easy booking. Straightforward. Looking forward to our stay.

Holiday booked for next year, staff extremely polite and explained the procedure in great detail.

Great service, easy to book. Website wasn't working on my phone, I called the office, the lady I spoke to was friendly and helpful, booked the apartment and sent me a link so I could pay, all dine in ten minutes

Midholm Chapel, Brixham – Extremely Disappointing Stay
Our stay at Midholm Chapel (1 The Old Chapel)(5th–12th September 2026, Ref: 170907) was, without doubt, one of the dirtiest holiday properties we have ever rented. Booked through Luxury Coastal for a birthday trip, the experience fell far short of the advertised standard due to appalling cleanliness and poor property management.

Arrival & Security Issues: We struggled to get entry assistance as the local contact was unreachable. When we found the key box, it had been left completely open with the keys visible to anyone. The keypad numbers are so heavily worn that the code is easily guessed, posing a clear security risk.

Severe Cleanliness Failures: The bottom oven was uncleaned, the cooker hood was caked in grease, and the toilet brushes were disgraceful. Carpets were stained and covered in dog hair; when we attempted to clean up ourselves, we found the vacuum cleaners full and unemptied.

Poor Maintenance & Amenities: The fridge was missing its bottom door shelf (causing opened bottles to leak), the emergency torch had no batteries, and no recycling bins were provided.

Safety Concerns: There were no fire safety instructions visible, no evidence of PAT testing on appliances, and no copy of a Fire Risk Assessment.

While cleaning issues are partly on the housekeepers, ultimate responsibility lies with Luxury Coastal and their Property Manager. Having previously used Hoseasons and Sykes many times without issue, this first experience with Luxury Coastal was deeply disappointing. We cannot recommend this property or agency. And shortly after our return, we received an email from Luxury Coastal asking if I would like to book again with a 5% discount - I don't think so.

The main shower was unusable for most of our holiday, forcing six adults to share the en-suite shower. Although the issue was reported immediately, it took days for a plumber to attend and the problem was never resolved during our stay. We also experienced maintenance and cleanliness issues, including a broken sofa leg, a dirty washing machine, and a poorly maintained dishwasher. Given the premium price and luxury branding, the property fell well short of expectations and the response to these issues was extremely disappointing. We would not recommend this lodge (bramble) or the company.

Nice people to do business with, simple efficient service, no fuss booking

Booking was easy and trouble free. All information was emailed as required.
Location of cottage and parking opposite were great!
Outside shower and hose for washing dog off after day at beach, ideal.
Clean bedding and towels.
Luxury Coastal didn't necessarily reflect in this property.
General cleaning seemed to have missed a lot of cobwebs and cleaning on top and underneath furniture/ beds.
First time in a cottage where no welcome pack included, no washing up liquid, pod type coffee machine supplied but no pods to get started and different type to that in property description.
No batteries in remote for TV in kitchen so could not use. Smart TV in lounge didn't have all the features you would expect, i.e. catch up apps.
Some aspects of the property are getting tired and could do with updating (Carpet on Stairs, bedroom carpet also has numerous marks, tired cushions and blankets in lounge).
Strange damp smell in the lounge, suggest diffusers would help.

A perfect holiday stay. Property was sparkling clean with everything we needed for a great holiday.

really helpful last sorting out a change with our booking

Good clearly website. Good communication and easy to book. Looking forward to our stay

The communication about booking some self catering accommodation for next year was informative, clear and very helpful. The promises made for letting us know when dates were released were kept and I feel confident about using this company, which adds to the enjoyment of looking forward to our 2027 holiday.