LuxCamp Omdömen 

211
•
TrustScore 4.5 av 5

4,4

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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

I had to change campsites 2days before arriving, the lady I spoke to at LUX went above & beyond to make sure we were placed on the correct site, she was amazing using her own time out of hours. I can... Se mer

Betygsatt 1 av 5 stjärnor

The camp site was lovely but our cabin was dreadful the seating was completely damaged the bed had 2 different sized mattresses on it which stunk The shower changed from burning hot to freezing co... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

Our actual holiday is still 3 weeks away, therefore this review is purely on the company we booked it with. I have not even one negative comment on this. I requested to add BBQ in addition to our book... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

Had a problem due to the corona virus, flights to Italy cancelled, had accommodation changed to Spain with no extra cost Will definitely use Lux again, probably to Italy next year Haven't been on t... Se mer

Företagsinformation

  1. Researrangör
  2. också i
  3. Semesterboende med självhushåll

Skrivet av företaget

At lux-camp.co.uk you can choose from a large range of accommodations. From luxurious mobile homes to lodge tents at more than 1000 of Europe’s fines campsites. With LuxCamp you can experience luxury camping in Languedoc or camping in a mobile home at Lake Garda – we have all the best camping destinations throughout all of Europe. Book the perfect family holiday online at lux-camp.co.uk today.


Kontaktuppgifter

4,4

Utmärkt

TrustScore 4.5 av 5

211 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,4

Alla omdömen

(211)

0 omdömen under de senaste 12 månaderna

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Betygsatt 1 av 5 stjärnor

We visited Le Chene Gris for 2 nights

We visited Le Chene Gris for 2 nights, thank god it wasn’t any longer. The only good thing about this site is the train station next door, handy to visit Paris. Our pitch was full of cigarette buts and bottle tops. The pool was too small for the amount of people on the site. No toilet seats on toilets, constantly run out of toilet paper, nowhere to wash your hands when you come out of the toilets. The shop on site had no fresh food, just ‘reserved beer’ in the fridges. Dog poo left in the road.
Sorry but I will not be going back.

20 augusti 2023
Omdöme utan inbjudan
Logotyp för LuxCamp

Svar från LuxCamp

Dear White family, Thank you for your review and feedback. I am sorry that the campsite did not meet your expectations. We would appreciate it if you could send in a request in our helpcenter to share your experiences. We can then forward it to the campsite and take it from there. https://support.lux-camp.eu/hc/en-gb/requests/new#undefined. Thank you very much in advance. Kind regards, Team LuxCamp.

Betygsatt 2 av 5 stjärnor

Do not book this place

Do not book this place! Dog poo on the floor, drunken people at night screaming, throwing bottles throwing up! People playing loud music at night and the campsite just didn’t have the means to deal with the poor behaviour. When I complained, they did their best it act upon it, but people were still so noisy at night that we didn’t sleep. There were teenagers having a little party in the toilets, throwing water and climbing over the toilets whist other people did their business! The hygiene standards were poor, no hand soap, poo on the floor in the toilet and often no toilet paper! The toilets were male/female shared. The pool area is ok, some slides for little ones and a nice snack bar. Overall, I would not recommend this place because of the lack of security on site and the disregard for good hygiene. This I supposed to be a family resort but it felt more like an 18-30’s resort at night. Stay away if you’re a family with children, book if you’re a large group of young people wanting to party late until the early hours without much resistance from the campsite!

6 augusti 2023
Omdöme utan inbjudan
Logotyp för LuxCamp

Svar från LuxCamp

Dear Jo, thank you for your review. We would like to forward your experience to the campsite and or the supplier of your accommodation. Could you please be so kind to send us your experience through a message in our helpcenter? https://support.lux-camp.eu/hc/en-gb/requests/new#undefined
Based on your name only we can not find out what your bookingnumber and destination was.
thank you very much in advance for your cooperation. Kind regards, Team LuxCamp Colinda

Betygsatt 1 av 5 stjärnor

Do not book through these people

Do not book through these people. Use them to find a campsite and then book through the campsite directly. They make zero effort to help with any changes that you may need to make for whatever reason and just make you forfeit 100% of what you have paid. Yes this may be in their terms and conditions but it is still utterly horrendous customer service and should be avoided at all costs. Use them as a search engine and never ever ever book through them directly

2 augusti 2023
Omdöme utan inbjudan
Logotyp för LuxCamp

Svar från LuxCamp

Dear Olivia, thank you for your review and feedback. Iam sorry to read that you are not happy with our service. So close to arrival most of the times it is not possible to change dates. In high season everything is fully booked. As we are working together with partners and campsites we are dependent on them.
In case you have any questions please let me know. Kind regards, Karin Team Luxcamp

Betygsatt 1 av 5 stjärnor

Lovely campsite dreadful accommodation

The camp site was lovely but our cabin was dreadful the seating was completely damaged the bed had 2 different sized mattresses on it which stunk
The shower changed from burning hot to freezing cold & the water did not drain from the tray base so it was almost impossible to use
The whole place was dirty & should not have been offered to rent when we complained there was nothing much the staff could do as they said they were full even though we offered to pay for an upgrade
We only stayed as our family were camping on the same site otherwise we’d have left & found somewhere else
We are very disappointed & quite disgusted & hope this is not being rented to another family in the state we found it

14 juli 2023
Logotyp för LuxCamp

Svar från LuxCamp

Dear Wendy, Thank you for your review and feedback! Iam sorry to read that your holiday did not meet to your expectations. If you wish you can sent in a complaint through our website and we will take care of this. Kind regards, Karin Team Luxcamp

Betygsatt 1 av 5 stjärnor

The caravan illustrated when we booked…

The caravan illustrated when we booked was not what we were given.

There was no oven and no top to the bbq.

29 juni 2023
Logotyp för LuxCamp

Svar från LuxCamp

Dear McLaughlin family, Thank you for your review and feedback! Iam sorry to read that the mobilehome you had booked did not meet up with your expectations. There is no oven in the mobilehomes from our partner Roan and the barbecue is a standard one. We give this information on our website. I see you have been upgraded onsite to a different mobilehome fortunately. In case we can do something for you please contact us by the customer portal on our website. Kind regards, Karin Team Luxcamp

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