Lumos Helmet Omdömen 

Not only is the helmet fulfilling its promises. But every single time I reached out to support, I got a very fast response and great support. This company seems to value its customers very well.
I have lost a part, they replaced it for free, no question asked.
I have a damaged remote, they replace it for free.
Best customer care I have experienced.

So straightforward to set up, update firmware, and tinkers work out of box. I can’t wait to add lumps mini later!

Setup was very easy, the helmet seems to work well.

Helmet is great but wanted to register for the warranty and both attempts sent me to an unsecured site so I didn’t register. Frustrating.

My shipment has been sent for over 18 days it has not been received and Lumos doesnt even answer emails. This is a scam company dont trust them

Gut durchdachter Fahrradhelm, mit Blinker. Zuerst etwas gewöhnungsbedürftig, dann super.

When trying to register my new helmet. I was advised site unsafe and to close the site. Received the same message from 2 computers and phone. Unable to register helmet.

I had a accident on my ebike and I wish I had this helmet it is perfect for my needs the indicators I like very much it's great to have them front and back it looks great

Toller smarter Helm
Ich habe den Lumos Ultra mit Visier und zusätzlichen Blinkern vorne im Visier
Sehr bequem und leicht
Viele einstell Möglichkeiten ( Licht Helligkeit, dauer Licht, Blitz betrieben, Blinkergeräusche usw.)
Brille unter dem Visier kein Problem
Nicht billig aber sehr gut 👍

Das am Anfang alles in Englisch steht

Purchase at your peril. Great helmet until the tensioning wheel for the retention strap broke. Followed the helpful directions on the website and tried four (4) times to reach Lumos via their listed email support. Absolutely no response whatsover. No phone number to call. No way to contact the company. LBS's think they are in the process of going out of business. Helmet is now a flashing desk ornament.

My wife had one of the earliest versions of what is now the Lumos Ultra and it may well have saved her life. In broad daylight, a car turned across her without warning when she was travelling at more than 20mph down a steep hill. She remembers nothing more about the accident, suffering concussion effects for a fortnight afterwards, but without the helmet the consequences don't bear thinking about. A life-changing brain injury or death, quite possibly. The insult to add to the injury is she now has to buy a new helmet - and these aren't cheap - but the lights and extra visibility when it's dark at least offer some extra protection against careless drivers.

Na die Technik

Amazing features, safety and great look and feel - gotta love Lumos helmets, especially having the full ecosystem with front and tail lights synchronised! Got my second helmet today and can’t wait to give it a try! Customer service is also great.

Okay need better instructions

For a couple of months now, I've been back and forth with Lumos regarding my order that I didn't receive (which is a bike helmet backed up as a project on Kickstarter), but they keep sending the same email every single time requesting the same info, and I reply every single time, but no answer from them... After I got fed up with all of this, I requested a full refund, so now they're claiming that the order is delivered (which is not)... furthermore, the order itself is missing the helmet according to the PledgeBox site when I click on the "View Order" button; no helmet in my order...

So after delaying the original delivery time a couple of months (which was supposed to be in May according to their project on Kickstarter), they're not sending the item I backed in the first place, and now they claim they delivered it when I mentioned the refund... and I'm still sending emails... and I'm still waiting for a reply!!!

Today, I unpacked my new helmet to ride my new Eajora Pro II EBike!! This is a beautiful helmet and I love the integrated lighting system.
The problem I am an eye-glass wearer and the face shield does not accommodate that. I can’t NOT wear my glasses when riding as it’s a license requirement. Is there a larger eye shield to replace this one available?!
Please respond at your earliest convenience.
Warmest regards.

I bought a defective helmet from their website, which I didn’t notice straight away, and opened a PayPal case to solve the issue as their customer service never responded. In the end, I was unable to return the item because they failed to provide return instructions and left me to pay £185 for a defective helmet. Stay away from this seller and do yourself a favour and get your product elsewhere! Hugely disappointed!

I've had a terrible experience with the lumos helmet. 3 months ago they pushed an update that left the helmet stuck in a firmware update loop, in an unusable state.

I contacted Lumos Support on April 22, 2025 (Ticket #102165) and have engaged in a lengthy email exchange, providing videos and detailed descriptions of the issue. Despite my efforts, Lumos Support has failed to provide a solution, offering only generic troubleshooting steps that do not address the core problem. I have repeatedly requested guidance for a hard reset or instructions on how to send the helmet for service, but these requests have been ignored or met with unhelpful responses.

I afterwards claimed warranty and another chain of emails started with lumos support asking for information I had already provided.
This makes me think that they are only stalling so that the helmet goes out of warranty.

I am deeply disappointed by this product and the customer support services and do not recommend it.

Great! Easy handling ! You'll be safe AND visible !