Lumos Helmet Omdömen 

Everything about Lumos is wrong. Its products are inferior. Its client service is hapless, incapable, non-responsive. The helmet I bought was a Matrix. Switching it on was always finnicky, until it no longer switched on. Reason: flawed design. As the on-button is integrated in the straps, the cabled get disattached easily. Also, the helmet did not want to pair with the phone repeatedly. Return to sender of helmet 1. Lasted under a year. My first experience with the client service was not too bad. Enter its replacement: an Ultra e-bike. Seemed a sturdier built. It lasted less than 3 months before problems began. Reason: bad software design. At the 1st attempt to update the firmware, the helmet turned into a X-mas tree, with all light blinking intermittently. Nothing helped. Most disappointing however is the utter uselessness, disregard and lack of professionalism of Lumos client service. It took me three months for them to actually engage in a conversation, despite repeated reminders. Of course, it used all the tricks of the book: ignore messages, provide incomplete information, ask the client to do the same useless procedure over and over, while pretending to want to help. Of course, Lumos does not provide a postal address nor does it provide you the contact details of the complaints department when you ask for them. Everything gets channeled through a single form, which allows the company to slice up communication chains and ignore complaints. I wanted a refund and in the end I got a replacement helmet. How long is nr. 3 going to last? I'm betting on 2 weeks. I'm deeply disappointed and disgusted by Lumos and its products. I consider the company to be a fraud.

My remote stopped working. I received a standard pre-written response which was of no use. After that all emails to customer service went unanswered. Customer service is non existent and they do not honour their stated warrantee. Don't buy their products.

J'adore la sécurité que m'apporte le casque ....la visibilité est parfait pour tous le monde qui me voit et de plus le fait que je puisse clignoter me donne l'impression de sécurité merci

Helmet is awesome but there's still a lack of repair parts or manuals. Or even a proper way to dispose it at the end of its life.

The lights are so cool, very bright. Used my headlight to read a book and my bike will be here in a few weeks so I’m excited to get on it safely with this great helmet. I have the helmet in white and I love the color. I almost kept the protective sticker on the “goggles” ( that’s what my dad calls it) I thought it looked cool then I went to charge it and realized it says to peel it off so I put it on my mirror until someone notices it. Super comfortable on and feels very safe.

Great helmet
Love the features
Upgrade from the standard one with to the flip up visor one
I use others, but no comparison
If I were to want & wish for it could do
TO BE ABLE TO POWER IT OFF WITH THE INCLUDE TURN SIGNAL REMOTE
I FEEL ULTRA SAFE USING IT
Can it be done?

من رانندگی را خیالی دوست دارم

I can’t find out how to pair my remote signals to my helmet. I’ve also tried to submit my #Warranty via your Lumos helmet. CO/Support. Using my camera, but has it has not worked despite a valid serial number I’ve tried this repeated times and does not work. It would certainly be nice if I could talk to a representative of Lumos directly because all other measures have failed.

Ich habe meine Bestellung bei Lumos aufgegeben und direkt danach storniert, da mir ein Fehler unterlaufen ist. Trotz meiner Stornierung erhalte ich am Folgetag die mail, dass meine Sendung für den Versand bereits wäre. Der Service bei Lumos ist unter aller Kanone, die tun so als wären sie Amazon und hätten 5000 Anfragen am Tag und brauchen von daher 3-5 Tage zum bearbeiten einer Anfrage.

Für mich das erste und letzte Mal, dass ich bei Lumos bestelle. Ich werde die Annahme der Lieferung verweigern, da ich meine Bestellung direkt danach storniert habe.

Mein Tipp an euch, arbeitet an eurem Kundenservice und führt die Möglichkeit ein seine Bestellung selber zu stornieren. Erspart euch und den Kunden viel Stress!

Extremely poor customer service, if you can even call it service - seeing they haven’t responded to my ticket for weeks now. All I’ve heard from them is a mass sent “ We’re working on your request —hang tight!” since submitting a ticket in 3 weeks ago. I’ve gone back to my Hovding helmet, as I don’t trust a company who completely abandon their customers who’ve spent hundreds of dollars on an “fancy” smart helmet after purchase.

Leider kann ich den Service nicht empfehlen. 2 Helme retourniert 1 behalten. Seid einem Monat keine Info und kein Geld bekommen. Mehrmals den Kundenservice angeschrieben.

I purchased the Lumos Ultra E Bike Helmet from Lumos. Unfortunaley the firmware update through the Lumos app failed immediately upon receipt and the lights of the helmet were not functional afterwards. Reset by charging the helmet failed. Customer support did not answer for one month despite several emails. Customer support by phone was not available and nobody called me back. I never received any technical advice or support.

After exactly one month I received an email with an eddress where I can send the helmet to return it, and that I need to do this within one month of delivery of the helmet. I answered that this is not possible as I received the instruction only after one month, no reply so far.

Also, the email said that Lumos does not cover the costs for sending the helmet back and that the risk if it is lost is with me. Further, the helmet must be in the original packaging with all stickers, and they will decide upon receipt if they accept the returned item.

After this disappointing experience, I will never buy from Lumos again.

Helm ist fehlerhaft und blinkt nur. Kann ja mal passieren. Aber versucht mal den Kundenservice zu erreichen. Drei Wochen ohne eine Antwort. Dann die Antwort man kann den Helm nur innerhalb von 4 Wochen zurücksenden. Aber NUR, wenn man noch alle Aufkleber und Anhänger und so hat. Die sind dann gerade rum gewesen. Rücksendekosten auch Fehlanzeige. Unterirdischer Kundenservice mit einer gefakten Telefonnummer die ins nirgendwo führt. Mag ja ein toller Helm sein, aber wehe ihr bekommt es mit dem Kundendienst zu tun. Wir kaufen jetzt wieder Standard. Ich hoffe, die Firma geht Pleite, sie haben es verdient.

Bought an ultra ebike helmet specifically because I commute in the dark and wanted signals. Everything was great for about six weeks, and then the app stopped syncing, and now the helmet doesn't work at all. I've written customer service multiple times and contacted them every way I could think of, and have received no response in more than a month. Go with a different company.

Your printed scan image doesn't work to register for the warranty for my $ 200.00 lumos helmet I just purchased!!! What is the problem?

Fat too much hassle trying to find a photo of a receipt to then upload, note mustn’t be at photo resolution, must be sub 2mb, then you might be able to register product - bought from YOUR store

I bought a Lumos helmet expecting quality, but the after-sales service is terrible. The cable that turns the lights on and off disintegrated on its own, making the lights stop working. It’s a design flaw—this shouldn’t happen—and instead of offering a fix, they expect you to buy a whole new helmet. I’ve tried contacting them for ages, but they take forever to reply. For such an expensive product, this level of service is unacceptable. There are plenty of cheaper, better-supported options out there—don’t waste your money on Lumos.

Muss leider 2.mal die Fernbedienung für den Blinker neu kaufen, da die Oberfläche abermals porös wurde.
Das Material bleibt leider nicht elastisch.

My Lumos Helmet lights stopped working after 3 months. I have emailed customer support, and sent a video explaining the issue. I received a single, unhelpful email after 2 weeks, and have not heard back again for another 2 weeks after asking for a return address for a refund/replacement. I am really disappointed because it was an expensive purchase.

Impossible de mettre à jour le firmware du casque