Lumos Helmet Omdömen 

Der Helm ist super, die App ein Witz.Firmware kann nicht installiert werden, somit ist die App sinnlos. Wurde bereits 2025 beschrieben, kann nicht verstehen das die Firma kein Änderungen vornimmt. Echt Schade für den guten Helm.Evtl. kennt jemand den Trick die App zu nutzen.

Zuhairi was efficient, patient and has provided great support to solve my issue
Let me say him a great thank you+++

Customer Support from Lumos Helmets makes my purchase a best value. For me, my bike is my primary transportation. Lumos Customer Support has been responsive and positive from my first purchase in 2021.
Lumos has earned my recommendation!

My partner bought me a brilliant helmet & it is used daily.
My light indicator failed and Lumos immediately fixed the issue.
I love your product.

Very helpful and understanding, did their best to solve the problem with my broken helmet.

De afstandsbediening van mijn helm voor de richtingaanwijzers werkte niet meer na 1,5 jaar.
Ik contacteerde de klantendienst van Lumos.
De volgende dag ontving ik reeds een antwoord - men had nog wat extra gegevens nodig.
Na mijn reply hierop, ontving ik de dag daarop weer antwoord: men zou mij een nieuwe afstandsbediening opsturen zonder mij extra kosten aan te rekenen.
Enkele dagen later ontving ik het apparaat en alles werkt terug perfect.
De service was snel, zeer vriendelijk en correct! Ik ben een erg tevreden klant! Marc uit Genk (België)

Ich wollte den Helm direkt bei Limos bestellt. Der sehr professioneller Onlineshop suggeriert, dass die Ware auf Europa bzw. EU kommt. Das ist leider nicht der Fall. Die Ware wird aus China versendet. Meine Bestellung wurde 4 Wochen nicht bearbeitet. Auf Nachfrage erhielt ich nach 2 Wochen eine Reaktion. Es hiess, es unterlief ein Fehler. Als ich direkt auf die Mail mein Widerruf eingereicht habe und bat meine Bestellung zu stornieren, bekam ich tagelang keine Antwort. Meine Bestellung wurde direkt als versendet markiert und (Verfolgung über shop App) befand sich gut eine Woche noch im Lager in China. Der Helm kam irgendwann an, es war jedoch das Mips plus. Ich habe es zurück geschickt. Der Rückversand musste ich übernehmen. Aus meiner Sicht handelt es sich bei dem EU-Shop um eine ganz klare Verbraucher-Täuschung.

Casque de bonne qualité. Arrive déjà appéré avec la télécommande. La forme intérieure appuie sur l'arrière du crâne. Il est préférable de l'essayer, car ne convient pas a tous. Très stable une fois en place. Laisse une marque importante sur le front après utilisation.

I received the helmet as said from Amazon. It is a great looking helmet. I haven’t had a chance to use it yet but all the lights work perfectly and the fitting straps work great. So far so great!!!

25/01/2026 - UPDATE

I am happy to update my earlier review. The customer service team as per my below really lets this product down. When the product works it is excellent, but when it doesnt for weeks and it is impossible to contact customer services you are left with a product with an issue you cant resolve which is very expensive.

That said, they have now been in contact and they have updated me and as of today the issue is resolved. It does concern me how long they were uncontactable in any way, then I leave reviews on various platforms and I hear within a few days. Excellent product, customer service needs ALOT of work.

PLEASE READ!!! (FROM A GENUINE PROFESSIONAL WHO COMMUTES ON BIKE DAILY)

I want to help you before you fall into the position I have. I never leave reviews but felt compelled to with this one.

I have spent hundreds of pounds with this company after I suffered a seizure in 2025 which left me without a car or licence. So I got a bike and purchased the ebike ultra helmet, 4 fireflys, the 4 way firefly charger, rear mount and remote. Within a week of getting fireflys a mandatory firmware update stopped me being able to access any of the devices on the app. When it fails in the app, it gives you a resource but this is for the helmet only, NOT the lights. Without being able to complete the mandatory firmware update, it leaves you locked out of the devices in the app. So you cant change position of the lights, light sequences. Any of it. You are left with a light that turns on and off. Thats it without the app. I have emailed support 3 times as well as sending instagram and facebook messages. You get absolutely no reply.Now I find myself 200-300 pounds down and it is literally impossible to get hold of customer service no matter how you think to try and get hold of them.

Hate to say it folks. A company we have all seen before. Throw a ton of money at a load of marketing with a product that doesnt actually work properly. They make the cash and the product doesnt work as advertised as well as having a non existent customer service team. We've all seen plenty of these companies before - Dont get caught out by them and end up hundreds of pounds down the drain.

I’m new in this world and I think it’s a good gadget

Great upgrade from original Lumos helmet with more features and greater visibility and safety plus an integrated visor to protect my face and eyes from debris

Ganz einfache verbindung

I bought a helmet with two lights and they just sent me the lights and refused to send the helmet. Customer service is terrible. They just told me tonight the order that is was just for the lights.

Although I received the wrong color helmet as o had ordered the black version and received a green one instead, I am pleased with its sleek style and feat. The helmet is very easy to use and comfortable to wear.

Ich habe den Lumos MIPS Helm mit integrierten LEDs im November 2022 online gekauft (ca. 198 €).
Nach knapp 35 Monaten ist die Elektronik komplett ausgefallen: verzögerte Reaktionen, später nur über Akkuentladung abschaltbar und zuletzt gar kein Einschalten mehr möglich – ohne äußere Beschädigung oder Sturz.
Eine Reklamation über den ursprünglichen Händler war aufgrund von Insolvenz nicht möglich. Vom Großhändler gab es lediglich ein Angebot über 20 % Rabatt auf einen neuen Helm.
Bei einem sicherheitsrelevanten Premiumprodukt erwarte ich eine deutlich längere Lebensdauer. Aufgrund des Defekts und der Erfahrungen mit Service/Kulanz kann ich keine Kaufempfehlung aussprechen.

I more safe riding my e-bike especially when I’m is a mixed use area. By that I mean areas where biking, walking and vehicular traffic is forced together like intersections and areas where a trail ends and you end up separated from traffic by a white line. An inattentive or impatient drive could cause harm. I have the Lumos and firefly lights offering lights on my helmet and bike with synchronized flashing lights.

The clasp or buckle pinches my skin near my throat and is almost impossible to undue since it seems to grab more skin as I try to slide the buckle to undo.
Am trying to solve by filing down the edges and maybe adding some oil to the area.

This helmet has the problem that the front light is extremely blinding at night, both when constantly on and when flashing. You can no longer see anything more than 2 meters in front of you.

Not only is the helmet fulfilling its promises. But every single time I reached out to support, I got a very fast response and great support. This company seems to value its customers very well.
I have lost a part, they replaced it for free, no question asked.
I have a damaged remote, they replace it for free.
Best customer care I have experienced.