How wonderful not to deal with heavy suitcases at the airport. Who can resist home pick up and delivery to the destination. Wonderful service. Customer service staff is responsive via email. The only... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
We decided at the last minute to return our check bag via Lugless instead of actually checking it and they handled all the details perfect. On top of that, we recieved the bag 2 days early! That was s... Se mer
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Easy online information. Sent QR code for each item shipped. Dropped luggage to FedEx and they took care of the rest including produced shipping label and secured each piece of luggage with zip ties.... Se mer
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I used LugLess to ship our luggage from Virginia out to Oahu for a major family trip, and it completely transformed the travel experience. Traveling long-haul with a family is already a massive logi... Se mer
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Företagsinformation
Om LugLess
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You'll be traveling like a rock-star and saving money in the process. LugLess lets you ship your luggage with UPS® or FedEx® and our pricing starts below the average checked baggage fee.
Less baggage, less problems
Skrivet av företaget
- The lowest rates
- LugLess is bringing rock-bottom luggage shipping rates to the 99%. We make it super easy for you to get the cheapest FedEx® or UPS® shipping label possible and let you choose what extras you need, like doorstep pickup or additional coverage. That way you only pay for the options you use.
- Pack it, ship it, relax
- Never worry about packing too much again. If you would otherwise check it, LugLess can help you send it. Ship golf clubs to the course, ship skis to the mountain, and we can even make it easier and cheaper to ship things to school. There is no award for the biggest struggle through the airport!
- Easier than checking
- We can’t decide if the best part of using LugLess is the price or the convenience. And frankly, we’re not sure the answer even matters. For the cost of checking, you can ship your baggage and avoid the hassle. Don't let your baggage be your baggage!
Kontaktuppgifter
Boston, USA
- hello@lugless.com
- lugless.com
4,4
Utmärkt
20 tn omdömen
Ber kunder att lämna omdömen
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Absolute Nightmare – Damaged, Lost, and Mishandled Packages with Nonexistent Customer Service
If I could give LugLess zero stars, I would.
I shipped 9 boxes through LugLess during an interstate move, and the entire experience was an absolute nightmare.
First, one of my boxes was misplaced and only arrived a week later, after countless frustrating conversations and arguments with FedEx.
Second, another box was so badly damaged that its contents were simply dumped into a different box and shipped to me. Several of my belongings arrived broken and damaged. Absolutely unacceptable handling of someone's personal property.
Third, we specifically requested that all 9 boxes be held at a local FedEx location for pickup. Instead, 6 boxes were delivered to a residential address while only 3 were held at the FedEx office. Apparently, delivery instructions mean absolutely nothing. They just do whatever they want.
And here's the icing on the cake: LugLess customer service is practically nonexistent. They don't respond to emails, and if you want to speak to an actual human being over the phone, you have to PAY EXTRA for that privilege. Imagine paying hundreds of dollars to ship your belongings, having them lost, damaged, and delivered incorrectly, and then being expected to pay even more just to speak to customer service!
I understand FedEx handles the actual transportation, but LugLess is the company I paid for this service. They cannot simply wash their hands of responsibility when things go wrong.
What was supposed to make my move easier ended up causing unnecessary stress, wasted time, and damaged property.
Save yourself the frustration and avoid LugLess. Their service is unreliable, their customer support is abysmal, and their handling of customer complaints leaves a lot to be desired. I will NEVER use them again.
10 oktober 2026
Svar från LugLess
Thank you for taking the time to share your feedback with us. Moving between states is already a demanding process, and having your personal belongings delayed, damaged, and delivered contrary to your explicit pickup requests with FedEx created an overwhelming amount of stress. We recognize that paying for a service means expecting your property to be handled with care and your instructions to be followed precisely.
I looked into this further, and do not see any outreach to our customer support team via email or chat support. However, we do see you have an open claim currently that our Claims Department has in queue. It can take up to 3 weeks for the Claims Department to make their final decision. Please ensure to check your email often in case they have any questions or concerns.
Its really affordable and quick service
Its really affordable and quick service
Thank you Lugless
12 oktober 2026
Svar från LugLess
We are glad you enjoyed our budget-friendly rates and prompt luggage delivery. Thank you for your review.
great shipping!
ease of drop off and pick up, timely delivery with no damage. Thanks.
30 september 2026
Svar från LugLess
We are glad you enjoyed your experience with our smooth drop off and safe, timely delivery. Thank you for your review.
Everything was smooth
Everything was smooth. My luggage even arrived earlier than expected.
12 oktober 2026
Svar från LugLess
We are glad you enjoyed your experience and that your bags reached you ahead of schedule. Thank you for your feedback.
I had a great experience with LugLess
I had a great experience with LugLess! The entire process was easy to plan and schedule, and the delivery was right on time. My luggage arrived safely and in perfect condition, with no damage at all. The service made traveling so much more convenient and stress-free. Everything went smoothly from start to finish. I highly recommend LugLess to anyone looking for reliable, timely, and hassle-free luggage shipping!
5 oktober 2026
Svar från LugLess
We are glad you enjoyed your experience with our luggage shipping service. Thank you for your positive feedback regarding how easy it was to arrange your shipment and the prompt, undamaged arrival of your bags. We appreciate your recommendation and are pleased we could help make your trip convenient and relaxing.
New Bag Damaged and Delivered Early: Disappointing first experience
I trusted LugLess to transport my recently purchased bag safely after hearing positive feedback from friends at Microsoft and Amazon who frequently use luggage shipping services from lugless. Unfortunately, my new bag arrived broken. It was also delivered before the scheduled October 7 date while I was travelling, forcing me to arrange for someone else to receive it on my behalf.
This was a disappointing first experience, both in handling my luggage and following the delivery schedule. I look forward to a smooth Value Protection claim process and a fair resolution for my damaged bag.
12 oktober 2026
Svar från LugLess
We're sorry that your luggage was damaged while in transit with FedEx! Damage like this is rare, as your luggage should be handled with care by our carriers. However, we recommend boxing your luggage to prevent wear and tear.
Upon checking, I can see that your claim is still in progress. It can take up to 3 weeks for the Claims Department to make their final decision. Please ensure to check your email often in case they have any questions or concerns.
Deliveries are guaranteed on or before the date selected during booking. However, if we expect your luggage to deliver early, this will be notated on the trip itinerary.
The easiest way to send a suitcase to…
The easiest way to send a suitcase to my daughter! Highly recommend it, fast, easy instructions, andsmooth process
5 oktober 2026
Svar från LugLess
We are happy to hear that shipping your daughter's luggage was such a quick and seamless experience. Thank you for your review!
Easy to use
LugLess is good, but the FedEx driver dropped my packages off at the stairs instead of in front of the door.
5 oktober 2026
Svar från LugLess
Thank you for your feedback! Carriers deliver shipments to the same place where larger packages are delivered in your building or complex. This is typically a mailroom, security office, common area, or leasing office, as they are not able to come directly to the door at apartments.
You can see more about this in this article: https://help.lugless.com/hc/en-us/articles/36461411608731-What-should-I-know-about-my-delivery
Svar från LugLess
We are glad you enjoyed your experience with our affordable shipping options. Thank you very much for your positive feedback and support.
Svar från LugLess
We are glad you enjoyed your experience with us, and we appreciate your feedback regarding our pricing structure as we continuously evaluate our rates.
Svar från LugLess
We are glad you enjoyed your experience with our smooth process and timely luggage delivery. Thank you for your feedback.
Svar från LugLess
We are glad you enjoyed your experience with our smooth process and affordable rates. Thank you for sharing your positive feedback with us.
Delivered within promised parameter
Delivered within promised parameter, only 1 item (which was packed well) arrived broken & it was to have been a birthday gift.
25 september 2026
Svar från LugLess
Thank you for your review. We're glad you enjoyed your experience with our timely delivery. We regret that a birthday present arrived damaged while in transit with FedEx, despite good packaging.
Unfortunately, the Minimal support plan selected for your booking includes $0 of value protection for damage, so our claims team will be unable to offer compensation for the damage to your shipment. We are very sorry for any inconvenience!
My package came ripped and with broken…
My package came ripped and with broken parts of the suitcase!
4 oktober 2026
Svar från LugLess
We are sorry to hear that your package was ripped and broken while in transit with FedEx! Damage like this is very rare, as your luggage should always be handled with care by our carriers. However, we do recommend boxing your luggage to prevent wear and tear.
We see you have an open claim currently, and I can see that it is still in progress. It can take up to 3 weeks for the Claims Department to make their final decision. Please ensure to check your email often in case they have any questions or concerns.
Great reliable service
Great reliable service. The insurance with print label option at FedEx location is over expensive compared to the basic insurance option. The reliability and speed of service is actually offered by FedEx and is similar irrespective of the insurance tier you choose. My luggages arrived in good condition earlier than promised delivery date which adds value to their service. Lugless sends regular email updates about the start of transit and the final delivery which I found very convenient.
28 september 2026
Svar från LugLess
We appreciate your wonderful feedback and five-star rating. We are glad you enjoyed your experience with our tracking notifications and that your bags arrived safely ahead of schedule. We also appreciate your honest thoughts regarding the pricing differences between our coverage options at drop-off sites. We continuously review our pricing structures to ensure we provide the best possible value alongside our dependable delivery options. Thank you for sharing your experience with us.
Affordable, fast delivery service
For work, we needed to ship a couple of suitcases to different locations within the US. This was affordable and fast, if we would have gone directly with a courier, this would have been 10 times more expensive, and luggage arrived faster than predicted
4 oktober 2026
Svar från LugLess
We are glad you enjoyed your experience using our shipping service for your work suitcases. It is wonderful to hear that we provided a fast, budget-friendly alternative for your travel needs.
The zip of both my luggages were broken…
The zip of both my luggages were broken completely.
7 oktober 2026
Svar från LugLess
I am sorry to hear that your luggage zipper was damaged while in transit with FedEx! Damage like this is very rare, as your luggage should always be handled with care by our carriers. However, we do recommend boxing your luggage to prevent wear and tear.
However, zippers aren't covered under the value protection as stated in our legal terms below. Unfortunately, we will be unable to offer compensation for this. We apologize for any inconvenience.
https://www.lugless.com/legal/terms/
Unbelievable quick from Bay Area to…
Unbelievable quick from Bay Area to Vermont in 4 days and overall was cheaper with 6 suitcases and 2 overweight totes. Process was very simple
3 oktober 2026
Svar från LugLess
Thank you for the positive feedback. We're glad you enjoyed your experience with our affordable, fast service.
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