Luggage Forward Omdömen 

Terrible customer service. All you get when you call for luggage delivery issues is AI. No real person ever calls you back.

excellent communication from beginning order to final delivery.
Each step was followed thru and my luggage was waiting onboard our ship and returned safely to our home after being met as we disembarked in Seattle by Luggage Forward rep.
No worries, no hassles, no guesswork.

The instructions were clear and easy to follow and everything went smoothly and on time. Also, nothing was damaged.

Good experience however, when AI voice answers the phone it does work to a point but when it says it will get someone to contact as soon as they are available this doesn’t happen quickly, I have to chase 3 times.

Well priced for international shipping, easy to follow instructions, up to date tracking information

You would have gotten five stars if I hadn't gotten a notice after three days when I wasn't home yet that fed-ex had tried to deliver the luggage and couldn't because they needed a signature. Our two sons were both here so they could have delivered it. But that was never the case in the past and it kind of surprised me. The notice also said that if I didn't go to a website by the 22nd they would send the shipment back. I wasn't going to be home until the 24th and my sons were here so could sign if needed. I wasn't able to go on the website. So I just sent Luggage Forward an email and it all worked out. The suitcase was delivered on the 24th at 11 am which was perfect. By UPS I believe! No signature required! I had gotten home at midnight on the 23rd so it all worked out well. In the past I have been very happy with Luggage Forward. The luggage has always gotten here safely. I think I have used it three or four times. So the glitch this year was unexpected and gave me a tad bit of worry. No problem. But I hope that doesn't happen again. Otherwise I am very happy with the service and will definitely use it again if needed.

Luggage Forward is simple and easy to book, and when the luggage tags, etc. arrived in the mail, the envelope said "We'll take it from here." We smiled and were relieved, because without Luggage Forward, our travel to our cruise ship would have been a nightmare. We chose to drop off our bags at our local UPS, and that process was quick and simple. And we received updates as our luggage traveled to our cruise ship. Boarding the ship without dealing with luggage was a breeze, and our luggage was waiting for us in our stateroom.

Effortless process from start to finish. Our luggage arrived safe and was on the ship and in our stateroom

Prompt, reliable, and timely service!

Luggage forward delivered our suits and tuxedos from NJ to Chianti Italy and back again ahead of schedule. The process could not have been easier. SO worth it!

Everything went very smoothly. The pick up was exactly when they said it was going to be and our luggage was waiting for us in our stateroom ready for our Japan cruise. Definitely would recommend to eliminate the hassle of checking luggage.

We used Luggage Forward to ship 2 bags from California to our cruise ship in Boston, then 3 bags home. Along the way they were helpful, and our luggage was on the ship on time, and back home to us early.
HOWEVER, on the return trip, all 3 of our pieces were damaged. I filed the claims as requested. It has been two months now, with no resolution, no communication at all except when I call them. They see my claim, and say it is processing and that I will hear within a day or two at most, but crickets.
Apparently their damage guarantee is worthless.

It was stress free shipping with your company because I was notified all the way through where our luggage was throughout the journey. I sincerely felt very comfortable and will work through Luggage Forward again in the future.

Picked on time promised and delivered to destination w/in 3 days.

Picked up on the 15th, it’s now the 28th. No luggage. One week in Europe without it. They operate on USA business hours, and are hard to get ahold of. Extremely expensive. They didn’t seem to care it never arrived. I got two messages, one by phone and one email saying next day…next day…I waited and didn’t go out for four days. Got a message saying no one was home. I was not only home, I was on the balcony watching. Nobody ever tried to deliver. They used FedEx, I could have done that myself. Avoid at all costs.

Everything went as planned

Assistance with the booking process was fabulous! Pick up and delivery was perfect and the return of the luggage was earlier than expected. This was the second time I used your service and as usual made my travel so much easier!

Luggage Forward instructions and documentation are clear and well organized! Bags picked up and delivered on time; or, in this case early! Thank you!

On time and where we needed it.