Luggage Forward Omdömen 

This was the first time using Luggage Forward. We found the process to be efficient and helpful. The pickup date/time was as scheduled and the luggage was in our stateroom when we arrived at our cruise ship. It was a 5 Star experience but the cost was high and the pickup from our house was 2 weeks before our travel time. That was the only drawback but we will likely use the service again.

I am extremely happy with Luggage Forward. They issued clear instructions, picked up and delivered the bag exactly as they had said they would, and communicated with me all the way. I would recommend them wholeheartedly.

It was straightforward, it worked perfectly and Luggage Forward communicated throughout the process

Communication, delivery and speed of delivery were exceptional. However, I did have a problem with the booking process when the website kept advising me that my payment hadn't been accepted when, in fact, the credit card transaction was being process through to my bank, although funds were never released. All very satisfactory in the end.

Great job, on time pick up and delivery, not problems, kept us posted as the luggage traveled. Very easy to set up and hotel was very familiar with your company.
Look forward to using you again. Highly recommend your services.

I’ve been using Luggage Forward since early 2000s — both national and international travel. Never had a problem. Great service.

i cannot recommend this service enough. flawless and easy from beginning to end. great communication and i will definitely be using this service again!

All professional - no issues

Great service, great communication.

They kept us informed of the transport location of our suitcase from the moment it was picked up on schedule to the moment it arrived in our stateroom on our cruise ship.

Incredibly easy, great communication, smooth and professional, seamless experience

Luggage Forward, particularly Ms Brandy, very kindly and calmly helped us take a wasted European trip without our luggage to a redeemed one. Our bags not only got there safely but 5 days earlier than the expected bag delivery date. Yes, I paid a premium, but it was white glove service from door to door thru France Customs & delivered right to the chateau in the middle of southern France’s tiny town all safe and sound. LF handled it all seamlessly and efficiently. We will definitely use them again if we ever run into this predicament again. Thank you Brandy and LF Team. Y’all exceeded all our expectations and gave us all a peace of mind. Keep up the great work. You’ve got a customer for life.

The person picking up the luggage was easy to locate. We even saw the bags leaving on a van. However, we had to have the luggage delivered to our daughter’s home because we knew we would not be home in time for delivery. We were never told that we could sign off on having the bag delivered without a signature which caused a delay and some consternation before the bag arrived.

Great experience would use company again. Very punctual and communicative

The process and the reliability from the beginning to the end.

Very helpful service staff. Got back to me promptly.

Luggage arrived at the ship before we were in our suite. A little visible wear but not excessive.

Easy to reserve, on time pick up, great email updates and most important, our luggage was waiting for us upon arrival! It's worth every penny!

Very helpful customer service and delivery was great! Actually received my luggage a couple days ahead of schedule which was great for me next day in fact from Hawaii to seattle area.

It is as advertised, luggage was picked up and was waiting for me at our cruise ship room!