Luggage Forward Omdömen 

Have used Luggage Forward in the past. I really like the ability to follow the luggage movement on their website as transporting luggage via tracer pods outside the US is not permitted.
Was disappointed in luggage pickup on trip 2. The party delegated to do the luggage pick up was late. Had to find alternative transport to the airport.

Luggage was picked up outside of our front door (we didn’t need to be home), and was in our stateroom when we arrived, just as promised. The evening before we disembarked ,we left it outside of our stateroom. It was delivered to us a few days after we arrived home. We were texted at each step so we knew where our luggage was. We were even called at the airport to tell us our luggage had been picked up from the ship, so we needn’t worry. Customer service is very friendly and quick to respond to any questions or concerns. Fantastic service.( If you’ve ever had to drag a heavy suitcase over long stretches of cobblestones in Europe, this service -although pricey, is well worth every penny.)

No complaints of service. However, I was charged $44 more than price quoted. Upon inquiring about the extra charge, I was told it was for the 3rd party involved in transferring the luggage to the cruise ship at Port Everglades. I was given a $20 discount on my next luggage forward service.

I would like to sign up for a return of my luggage from the cruise ship to my home and using the promised discount. Please advise me of how to do this. I am currently in the Atlantic Ocean, I cannot call you.

Doris Lemelin.

What was promised was delivered (quite literally!!). Pick-up was perfect, tracking was easy and luggage was delivered as predicted

I never had issues with luggage forward until I tried to ship internationally. They provided absolutely no support except for sending the standard email replies that they are working on it. When I wrote providing feedback, I received no replies so they clearly don’t care about customer service either.
For my package that I sent to EuropeI had to do everything myself and deal with DHL and customs. They may be good for domestic but do not use them for international.

I booked and paid for a pick up at the Dolder Grand for October 1st in Zurich. I gave the suitcase and luggage tag to the concierge. Apparently, the suitcase was not picked up as scheduled. I was never notified by Luggage Forward that there was an issue. Luckily, I followed up 8 days later and called the company. The situation was remedied, but this could have been a huge problem.

Let me preface by saying this was my fault. I mistakenly included disallowed materials (mistakenly left $130 in one piece of luggage and £80 in another) in my luggage and my bags were not delivered so I had to return to Austria to pick up my bags in person and bring them back home. I was not given even a partial refund of the $800 I paid the company even though nothing was delivered. After a week and a half of them saying the bags were cleared for delivery after I okayed removing the cash, they came back and said they would not be delivered. Do NOT use this company. It doesn’t make logical sense that they wouldn’t refund even a portion of my $800 when my bags sat in an DHL office in Austria for 3 weeks while I got the runaround from their offices and I had to retrieve my bags personally.

The service was so easy. We were on a cruise, and they were there as soon as we cam through Customs.

Great customer service and on-time delivery

Timely pickup and delivery from and to my home home and the ship. Smooth as glass.

The Ms. Pina in port, Athen, Greece has great communication skill made this entire process promptly and worry free. Now I learned where can I call for future. A great thanks for her and Luggage Forward!
Susan Chun.

So easy, exactly what they said Evan received it back 2 day early

My lugging arrived quickly. The team was very responsive.

Brand new luggage arrived dirty and scratched up, filed a complaint, said that's what normal shipping can look like, very dissatisfied!!

The service was very good. It was picked up promptly and delivered. Our only problem was on her return we could not locate your representative. His sign was so small in the mixed crowd of cabs buses and people we could not find it. We were directed a long ways down a block and said we would find him there and of course we didn’t. Upon our return, we finally saw his sign.

My bag was delivered at the hotel way too early, and the hotel did NOT have a closet, so it stayed outside in the open lobby for 12 days before my arrival. You make it too expensive to choose another option otherwise. I am questioning your value!

I recently went on a cruise to Canada on the Queen Mary 2. I sent my suitcase ahead using Luggage Forward. I am back from the cruise now and still looking for my suitcase. It apparently was lost by Luggage Forward somewhere in Canada. They claim it was held up in customs, but a week before the cruise was set to begin, I received a locater email that it was already in Montreal.
I had to go throughout the cruise without my clothes and even now a week later I am still trying to locate it. Have you known of any other problems people have had with this company?
[I am sending this email to several YouTube people in hopes of getting the word out]

Probably great when everything goes right, but when something goes wrong, they are hard to get ahold of, don't return phone calls, and don't have any information when you finally talk to them. My luggage was one week late, and I had to drive 1 hour to a warehouse to pick it up myself. I did get refunded with their money-back guarantee, but it was not worth the trouble. If you live in a rural area, I would not recommend using them.

First time user of this service and it was great! Picked up at our front door right on time and delivered a day earlier than initially estimated. Would definitely use them again without hesitation.

I trust Luggage Forward to always get my luggage to the destination on time! I have used them twice with great results!