Luggage Forward Omdömen 

14 445
•
TrustScore 4.5 av 5

4,6

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Pick up and delivery prior to and after the cruise was on time and efficient. The only difficulty was the requirement not to include gel or liquid items that are too large for TSA. We were on a 16 day... Se mer

Betygsatt 4 av 5 stjärnor

First time using Luggage Forward via Viking Cruises. We shipped our larger oversized luggage from USA to Europe for a 14 day cruise. We checked smaller bags with 3 days of clothing medications a... Se mer

Betygsatt 5 av 5 stjärnor

This was the my first time to use luggage forward and I’m thrilled and will use them Again. I had some technical trouble initially completing the booking online but two ladies in customer service he... Se mer

Betygsatt 4 av 5 stjärnor

My luggage was delivered quickly and on the date promised after I submitted the paperwork. Why I only gave 4 stars instead of 5 is because I shipped my bag to a hotel and it was scheduled to arrive a... Se mer

Företagsinformation

  1. Frakttjänster

Skrivet av företaget

For two decades, Luggage Forward has set the standard in doorstep to destination delivery of luggage and gear. The smart alternative to carrying and checking bags, Luggage Forward’s service transforms the travel experience for those who demand the utmost in convenience, reliability and predictability. By leveraging a worldwide network of shipping partners, innovative technology and honest, unparalleled customer care Luggage Forward guarantees that bags will be delivered safely and on-time.

Our Commitment

Skrivet av företaget

Legendary Service
We know that traveling is stressful; we strive to exceed expectation by treating our clients’ luggage like it is our own. Travel confidently knowing that your satisfaction is our top priority.
24/7 Booking & Service
Any time of day or night, you can visit us online, email or call us!
On-Time Guarantee
Experience peace of mind with Luggage Forward's Double Money Back Guarantee—if your luggage doesn't arrive on time, we'll refund double your shipping costs!

On-time guarantee

Double Money Back if your shipment is late

At Luggage Forward, we’re proud to offer our Double Money Back Guarantee, ensuring your luggage arrives on time. If your bags do not arrive by the end of the scheduled delivery date, we’ll pay you double your shipping costs. Please note that this guarantee excludes delays caused by factors beyond our control, such as Customs delays, weather conditions, natural disasters, mechanical failures, or shipments containing prohibited items. For further details, please view our Terms of Service at https://www.luggageforward.com/legal/terms-of-service/.

Kontaktuppgifter

4,6

Utmärkt

TrustScore 4.5 av 5

14 tn omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ber kunder att lämna omdömen

Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa

Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,6

Alla omdömen

(14 445)

1 371 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

Happy customer

Everything was in our stateroom when we arrived and in good shape. After the cruise, the drop off was easy to find, and our luggage arrived home three days early.

26 oktober 2026
Betygsatt 5 av 5 stjärnor

First time user, you’ve got a repeat customer

This was the my first time to use luggage forward and I’m thrilled and will use them
Again. I had some technical trouble initially completing the booking online but two ladies in customer service helped me. They were Kind, patient and solved my issue. The correct paperwork was sent to me on the ship. The pickup from my Oceania cruise was super easy and my luggage arrived in perfect condition before I got home. Highly recommend!!!!

25 oktober 2026
Betygsatt 5 av 5 stjärnor

The efficiency of the Company is…

The efficiency of the Company is superb.
From request for pick-up to delivery there were no problems.
Forms were easy to fill out, directions for labelling and pickup were easy to follow and Delivery was faster than expected stop

12 oktober 2026
Betygsatt 5 av 5 stjärnor

Reliable company

Reliable company. I have used Luggage Forward 4 times. My luggage is picked up at my home on time and has arrived as promised each time to the correct destination. Great convenient service!

22 oktober 2026
Betygsatt 1 av 5 stjärnor

Worst customer service of my life

Honestly the worst experience ever. I wouldn't trust this company with a bag of trash. They never picked up my bag, and in spite of more than a dozen calls and emails, I never got a call back and eventually was only able to speak with their AI agent. No one calls back. Their customer team does not return emails or calls. But they did go ahead and have the time to send me a 10% off coupon after my tenth call.

The best part? My luggage is in another city and I'm headed out to buy a new suitcase and clothes for my next trip because they are both incapable and unwilling to do the ONE JOB that they have. And since they don't return messages, I don't think I'll ever see the money that I paid for this service.

Absolute trash. The disrespect for their paying customers is absolutely stunning.

22 oktober 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

No Worries - Seamless Start to Finish

Our luggage on the way out was picked up on time and delivered to our cruise ship before we even boarded. On the way back we were able to drop off our luggage in the cruise ship terminal. It made it home before we did. Booking the service I was able to speak with a real person, not a chatbot.

16 september 2026
Logotyp för Luggage Forward

Svar från Luggage Forward

Thank you for sharing your experience! We're so glad everything went smoothly, from pickup and delivery to your cruise ship to getting your luggage safely back home. It's wonderful to hear that we helped make your travels a little easier. We look forward to assisting you on your next adventure!

Luggage Forward Client Experience Team

Betygsatt 5 av 5 stjärnor

Everything went as planned with time to…

Everything went as planned with time to spare. Luggage did stay with FedEx at customs a couple of days but LuggaeForward took care of sending them what they needed (in Hungarian) no less. Not sure I could have handled if I’d just booked FedEx on my own.

21 oktober 2026
Logotyp för Luggage Forward

Svar från Luggage Forward

Hi John,

Thank you for sharing this. We're glad everything went as planned with time to spare, and that our team could take care of the paperwork your shipment needed along the way. We'd be happy to help on your next trip.

Luggage Forward Client Experience

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

Läs mer om omdömesprocessen på Trustpilot.

Här är 8 tips på hur man kan skriva omdömen på bästa sätt.

Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.

Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.

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