London Express Wheelchair Hire Ltd. Omdömen 

152
TrustScore 4.5 av 5

4,7

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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 4 av 5 stjärnor

We hired a powered wheelchair for a month, my first experience with one. Everything was made smooth and painless. When the wheelchair developed a minor problem, it was replaced promptly. Delivery and... Se mer

Betygsatt 5 av 5 stjärnor

Really brilliant service! I was injured and could not walk or stand bit had bought tickets months beforehand to attend a long looked forward festival - but these guys came to the rescue! They delivere... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

I can't recommend LEW enough. My daughter fractured her ankle 3 months ago. The crutches also caused ribcage inflammation which meant she was completely unable to walk. We used the wheelchair every si... Se mer

Betygsatt 5 av 5 stjärnor

Excellent service from London Wheelchair Hire. Unlike other companies, they deliver the vehicles to private addresses with an exact delivery time, even on weekends. Everything worked perfectly. Sinc... Se mer

Företaget har svarat

Företagsinformation

  1. Uthyrning av rullstolar
  2. Leverantör av medicinsk utrustning

Skrivet av företaget

Fast delivery of Wheelchairs and Mobility Scooters for hire in London


Kontaktuppgifter

4,7

Utmärkt

TrustScore 4.5 av 5

152 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 100 % av sina negativa omdömen

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4,7

Alla omdömen

(152)

13 omdömen under de senaste 12 månaderna

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Betygsatt 5 av 5 stjärnor

Excellent service

Excellent service! My husband lost my mother in law’s wheel chair when we arrived in paris. And we have to go to london and stay 10 days in london. I searched on internet and found LEWH. They can provide wheelcahir under 24 hours.
Surprisingly when i arrived in hotel in london, the concierge told me that the wheelchair is already sent. And LEWH gave me extra day and free collecting fee. They helped a lot so my mom can enjoyed our holiday in london

5 januari 2019
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Broken ankle!

I booked a wheelchair after unfortunately breaking my foot. We were visiting London for the weekend and booked the chair through this company.
We spoke to an advisor on the telephone who answered all our questions and then we went ahead and booked online.
We decided to collect the chair from the warehouse as it was on our way to our hotel. The traffic on M4 was ridiculous and we thought we wouldn’t make it in time before they closed. We called them and they stayed open for us to collect.
The wheelchair itself was lightweight, easy to manoeuvre and portable.
I hope I won’t need one again but if I do or anybody else do I would not hesitate to recommend this company.
Excellent cusotmire service. Excellent product and excellent price. Thankyou.

4 januari 2019
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Terrible delivery service

Unfortunately would not use them again as the delivery experience was appalling. Wheelchair required over the Christmas period and book 2 hour morning slot - in both cases had to chase customer services to understand where the drivers were. There are other companies that offer the same service with better delivery - we will be going elsewhere next time.

31 december 2018
Omdöme utan inbjudan
Logotyp för London Express Wheelchair Hire Ltd.

Svar från London Express Wheelchair Hire Ltd.

Dear Mr Fleming,
Sorry that you encountered issues with our priority timed delivery/collection during the busy holiday season. This was due to the combined effect of high demand, system issues and staff errors. Since that time we have new staff and new systems in place which now ensure 100% reliability.
Kind regards
Eddie Manning
Managing Director
London Express Wheelchair Hire Ltd.

Betygsatt 5 av 5 stjärnor

They saved our holiday with a folding wheelchair for Mom!

At the last minute my mom fell and injured herself. We thought we would have to cancel our long planned and special trip to London.

Thankfully we found that wheelchairs can be hired easily. One call and everything was arranged by Sharnie who was so helpful. Thanks :)

After a long journey the wheelchair was waiting for us at the hotel.
Definitely recommend this company.

3 november 2018
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Efficient service but poor delivery and…

Efficient service but poor delivery and horrible customer service. Delivery guy left the wheelchair outside our door without ringing the bell even though we were in, anybody could"ve taken it. And when I called to let them know this had hapoened the lady was rude and actually said "do you want us to take the wheelchair back then since you don't want to deal with us" in anger. Imagine saying that to a disabled person. I said not to call back. Yet then she got the delivery guy to call me to yell at me for complaining!!

16 oktober 2018
Omdöme utan inbjudan
Logotyp för London Express Wheelchair Hire Ltd.

Svar från London Express Wheelchair Hire Ltd.

Dear Supriya,
Sorry that you have this opinion of our service. I have personally reviewed the circumstances and note that you hired from us 5 times in total. The review you left relates to the 4th time and prior to that, our delivery drivery was instructed on occassion by you or your family to leave the wheelchair in front of your flat door on an upper floor of the secure building. As always, we do call and text if there is no answer so on this occassion driver did as he had been instructed previously. I also note that susequently you hired from us again after the event to which you left the negative review.
Kind regards
Eddie Manning
Managing Director
London Express Wheelchair Hire Ltd.

Betygsatt 5 av 5 stjärnor

5* service!

Such an excellent service. Wheelchair delivered 1 hour after ordering. Highly recommended.

14 augusti 2018
Omdöme utan inbjudan
Logotyp för London Express Wheelchair Hire Ltd.

Svar från London Express Wheelchair Hire Ltd.

Toby,

Thanks. Glad that you were so pleased with our service.

Kind regards
Eddie

Betygsatt 4 av 5 stjärnor

An excellent service

An excellent service. However, we ordered delivery at a specific time but the scooter was delivered before we arrived at the hotel. This was fine but paying extra for the service seemed a bit pointless

25 juli 2018
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Wow! Super service.

Wow! We needed a wheelchair urgently and they delivered it with 2 hours. It saved our day as the London sightseeing was too much for Mom. Although she can walk, it was the distance she couldn't cope with. We called this company and they were so helpful. The wheelchair was new and modern, so easy to use and most important, it was comfortable. Thank you so much! we will tell all our friends.

19 april 2018
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

This company was unbelievably helpful…

This company was unbelievably helpful and efficient. They gave me excellent personalised advice on the telephone and delivered the wheelchair next day, within a short window. They even rang up to let me know when they were 15 minutes away. They extended the rental period when necessary, and collection was hassle-free as well. I can't recommend them too highly and will definitely go back if I need help again.

18 april 2018
Omdöme utan inbjudan

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