My baby sister is in hospital and she has been told she cannot have any more operation.so I needed something comforting to get through what has been going for the pass month. Just able to set in Selfr... Se mer
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Det här tycker kunderna
I ordered a small vintage cake for my 23rd birthday and everything was absolutely perfect! The cake looked beautiful, tasted amazing, and the “Twenty Three” personalization was exactly what I wanted.... Se mer
This is not the first time that we have ordered from Lola’s. We have tried almost all kinds of cupcakes, Vegan Birthday cake and recently we tried the Velvet Birthday Cake. OMG, it was sooo delicious... Se mer
I now find that the cakes and cupcakes are not tasting as great anymore and are not as moist as cakes and cupcakes should be. I especially think for the prices they should be tasting great. Also the b... Se mer
Företaget har svarat
Företagsinformation
Om Lola's - Lola's Selfridges London
Skrivet av företaget
Shop Cakes
Shop Cupcakes
Shop Brownies
Nationwide Delivery
Contact Us
Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London!
Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today.
We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem!
Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.
Lola's - Let's Celebrate !
Skrivet av företaget
- Hand baking delicious cupcakes & cakes since 2006
- Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you
Our Promise
Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's, so please get in touch if you have any concerns or recommendations.
Kontaktuppgifter
Food Hall, Selfridges, 400 Oxford Street, W1A 1AB, London, Storbritannien
- +44207 318 3146
4,7
Utmärkt
383 omdömen
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Last minute wedding cake
Cake was ordered last minute and it was gorgeous moist creamy just lovely looked great as well. Loved that I could track for pick up did phone store just to confirm lady was lovely
3 maj 2025
Svar kan ha AI-innehållLäs mer
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
The last cakes I ordered
The last cakes I ordered, where very hard to cut, the sponge quality is not as before, it falls apart like the sponge is overdue. Extremely sugar base. Impossible to finish.
I honest put in the 3 quarter of the cake.
Expensive and very disappointed.
The best cake I ordered was from last year June month for my daughter birthday. Huge success at the party.
I wouldn't be ordering more cakes from Lolas.
The delivery was very good.
5 maj 2025
Svar från Lola's - Lola's Selfridges London
Hi Anabela,
Thank you for taking the time to leave your feedback and it's great to hear our delivery by our in house team was very good.
I am sorry to hear you didn't enjoy the sweet shop cake and it was hard to cut and the base was sugary. This cake is one of our sweetest cakes and we do put a note on the cake ordering page in the product description. It is made with a butter icing which is very sweet and I can recommend any of our cream cheese iced cakes.
With taste and quality complaints we do like to investigate these and collect the cake within 48 hours for our bakery manager to review. We are proud of our high quality cakes so take any feedback on board and like to understand the issue. Without the cake we are unable to test this further.
If you wish to discuss anything further please email us on hello@lolascupcakes.com.
I hope this helps.
Kind regards,
Shona
Wonderful cakes
I bought the pink mini tall cake with bows and it was wonderfully presented and tasted great as well!
It's definitely worth the price.
It's not my first time buying from there but the first time ordering online and it was easy. I also got a free personalisation.
9 maj 2025
Excellent as always
29 april 2025
Beautiful fresh cakes 😊
26 april 2025
Order was seamless
Order was seamless, went in store -Selfridge’s Oxford Street. Even got a free brownie - the red velvet one and it was so good! The cake itself was amazing! Got the chocolate fudge for my friend’s birthday and she really loved it ❤️ 10/10 experience. Would definitely recommend 👌🏾
31 mars 2025
Ordered the passion fruit and pistachio…
Ordered the passion fruit and pistachio cupcakes. I felt like the size of the cupcakes have definitely decreased over the last few years. The pistachio cupcake topping (kanefi texture) was a bit stale. Otherwise the mascarpone icing was good.
28 mars 2025
Svar från Lola's - Lola's Selfridges London
Hello Jade,
Thank you for taking the time to leave this review.
I am sorry to hear about this, I can assure you that our cupcakes have remained the same size. Our cupcakes are all baked fresh for sale but would need to be left at room temperature for 2 hours before serving otherwise they can appear a little dry.
If there is anything else we can help with please get in touch on hello@lolascupcakes.com
Kind regards,
Chris
Impressive
I bought the Easter brownies. The Brownies were so chocolatey and delicious. The Brownies were the best ever . Really high quality ingredients. So incredible. So creamy and yummy. The Easter design on the Brownies was fantastic. I love Lola's cupcakes. I highly recommend Lola's cupcakes
4 april 2025
Omdöme utan inbjudan
Cupcake
My son loved their cupcakes, he’s obsessed with it and he won’t like from anywhere else, really we all love it ❤️
1 april 2025
Love less sugar cakes
Personally standard cakes from Lola is too sweet for me and our family. I chose the less sugar cream cheese frosting chocolate cake for my son’s birthday and everyone said its sweetness is perfect and the best they had in UK! Please make more less sweet cakes!
30 mars 2025
Svar från Lola's - Lola's Selfridges London
Hello,
Thank you for taking the time to leave us your feedback.
I am sorry to hear about your experience.
I can assure you that this is not up to our usual standards and this is not a regular occurrence with us.
I can see that you have been in touch with us and have discussed this with one of my colleagues. If you do wish to discuss this any further please feel free to email us on hello@lolascupcakes.com
Best wishes,
Chloe
Not satisfied with my order
I usually get the cakes from Lola but this time the cake didn’t taste fresh at all. The sponge was dry and crumbly. Wasn’t very happy at all and we didn’t end up eating the cake.
6 mars 2025
Svar från Lola's - Lola's Selfridges London
Hello,
Thank you for taking time to share your feedback.
I am very sorry to hear you thought the cake seemed dry.
This does not sound as per our usual high standard at all and not a reflection of our usual customer experience.
I can assure you we never pre-make any cakes in advance and all items are prepared and delivered fresh to order.
The cakes are kept chilled in our vans during delivery then in stores awaiting collection and can seem a little hard or dry in texture at first. It is best to allow the cake to come to room temperature before consumption.
I will be sure to log your comments and pass the feedback onto the relevant teams for further review.
If you would like to discuss this in more detail, please email us at hello@lolascupcakes.com
Best wishes,
Marta
Easy and delicious
The cake was delicious and looked beautiful. Very easy to order and collect. Good value in my view. I would confidently recommend.
1 mars 2025
Amazing chocolate flavour
Amazing chocolate flavour, very good quality…. thank you very much
16 februari 2025
Making my boyfriend’s birthday super special
Every time it’s my boyfriend’s birthday, I choose Lola Cupcakes to surprise him. It is always delicious and never disappoints! Thank you for always making his day super special!!
11 februari 2025
Amazing cake!
6 februari 2025
Brownie
I brought a cookie dough brownie and I thought it was quite cakey and didn’t really give me that satisfying brownie texture
31 januari 2025
Svar från Lola's - Lola's Selfridges London
Hello Dee,
Thank you for getting in touch to let us know you found the brownie to be cakey.
We will pass your feedback onto the relevant team to review and learn for the future.
I can see the brownie was a free Love Club sign up brownie, we do offer them when in stock in our store.
If there is anything else we can help you with please email us on hello@lolascupcakes.com
Best wishes,
Alice
Love Lola’s cupcakes
Love Lola’s cupcakes for several reasons! The cupcakes are exceptionally good - it’s so tasteful and fresh every single day! The service is also amazing! I miss having a local shop in Reading so I didn’t need to travel to London to buy it. That should be great!
18 januari 2025
I have had Lola’s carrot cake each year…now for 8 years to celebrate my birthday.Every year I have an open- house morning, when I place my Lola birthday cake in cake in the centre of the table.Always
I have had Lola’s carrot cake each year now for 8 years to celebrate my birthday . Each year I have a birthday open-house morning when I place my Lola birthday cake in the centre . Always the exact same design .
The unanimous response, without exception, “ BRILLIANT”
11 januari 2025
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