Sehr enttäuschend. Für ca. 200 € Silikongeschirr gekauft, erwartet wurde hochwertige, nachhaltige Qualität. Stattdessen: „Made in China“, widersprüchliche Aussagen vom Kundenservice (angebli... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Ich wollte eine 2 Wochen alte Jacke reklamieren, bei der sich nach 2 mal Tragen bereits eine Naht gelöst hat. Der Kundenservice weigert sich den Mangel (trotz Fotos) anzuerkennen und die Rücksend... Se mer
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Wenn ich könnte würde ich 0 Sterne geben. Schon zum zweiten Mal ist eine Rekalamtion ins Leere verlaufen. Fürs erste Kind eine Trinkflasche gekauft, nach kurzer Zeit ist der Verschluss an einer unzug... Se mer
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Ich dachte liewood ist eine seriöse und hochwertige Kindermarke. Leider hat sich die Beschichtung des Essgeschirrs unseres Sohnes abgelöst, welches wir zu seiner Geburt geschenkt bekommen haben. Der K... Se mer
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Företagsinformation
Skrivet av företaget
LIEWOOD is an international children's lifestyle brand created to ease and inspire the everyday lives of families. With a functional and innovative focus, LIEWOOD designs and produces toys, interior, furniture, accessories, wear, and footwear for babies and children.
Kontaktuppgifter
Blegdamsvej 124, 2100, København, Danmark
- (+45) 89 87 98 63
- customercare@liewood.com
- liewood.com
1,4
Mycket dålig
190 omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
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Kundenservice hält sich nicht an geltendes Recht
Ich wollte eine 2 Wochen alte Jacke reklamieren, bei der sich nach 2 mal Tragen bereits eine Naht gelöst hat. Der Kundenservice weigert sich den Mangel (trotz Fotos) anzuerkennen und die Rücksendegebühr zu übernehmen.
Update:
Liewood meldet sich immer noch nicht zurück! Auch wenn hier schnell kommentiert wird, gilt das nicht für den Kundenservice
1 mars 2026
Omdöme utan inbjudan
Svar från LIEWOOD
Hi,
Thank you for bringing this to our attention — we’re very sorry to hear about your experience. A seam coming undone after such limited use is certainly not what we expect from our products, and we understand your frustration.
We also take concerns about how complaints are handled very seriously. This is not the experience we aim to provide, and we regret if you feel that your case has not been handled fairly.
We would very much like to take another look at your claim and ensure it is assessed correctly in line with our policies and obligations. Please feel free to reach out to our customer care team again with your order details, or reference your previous case, so we can review this further and work toward a solution.
Thank you for your feedback — it’s important in helping us improve both our products and service.
Best regards,
Liewood Customer Service Team
Viel bezahlt, nichts bekommen
Sehr enttäuschend.
Für ca. 200 € Silikongeschirr gekauft, erwartet wurde hochwertige, nachhaltige Qualität. Stattdessen: „Made in China“, widersprüchliche Aussagen vom Kundenservice (angeblich Indien) und irrelevante Zertifikate.
Ware Anfang Dezember retourniert – bis Mitte März keine Rückerstattung, trotz mehrfacher Nachfragen. Man wird nur vertröstet, zuletzt gar keine Antwort mehr.
Auch das behaltene Lätzchen überzeugt nicht: zu dick, trocknet schlecht, riecht schnell.
Preis-Leistung absolut nicht gerechtfertigt.
@Liewood: Ich will endlich mein Geld zurück!
2 december 2025
Omdöme utan inbjudan
Svar från LIEWOOD
Hi Arabella,
Thank you for sharing your experience — we’re very sorry to hear how frustrating this situation has been for you. We completely understand your concern, especially regarding the delayed refund and lack of communication. This is not the experience we want for our customers.
A refund taking this long is certainly not acceptable, and we sincerely apologise for the inconvenience and uncertainty this has caused. We also regret that your follow-up enquiries have not been responded to in a timely manner.
Regarding production and certifications, we aim to be transparent about where our products are made and how they are tested, but we understand that this did not meet your expectations. Your feedback on both the product quality and communication has been taken seriously and shared internally.
We would very much like to resolve this for you as quickly as possible. Please contact our customer care team again at customercare@liewood.com and we will take another look at your case.
Thank you for your patience and for bringing this to our attention.
Kann die Bewertungen hier nicht…
Kann die Bewertungen hier nicht nachvollziehen - hatte einen Garantiefall, der mühelos und sehr kulant abgewickelt wurde.
16 mars 2026
Omdöme utan inbjudan
If I could give zero stars I would
If I could write a review and give zero stars I would. I strongly advise anyone against ordering from this company. I placed an order for a suitcase and it arrived damaged. There was also a gift with purchase running for a free drawing board and they didn’t fulfil this and then claimed it was my fault for not adding the product to my basket. Yet there was no instructions saying that you had to and no pop up to prompt you, despite them claiming that there was. I wrongly assumed it would be sent with my order in the absence of any instructions otherwise. They are now refusing to fulfil the gift with purchase in order to be fair to other customers who experienced the same issue, implying I was not the only one. It honestly feels like a con and I will never order from them again. Don’t spend your money on a brand that doesn’t care about it customers.
Update:
You will see Liewood have responded below and asked me to contact them so the can see if they can help. I did and got the same disappointing response as before and no change of stance from them. So they have purely written that review to try and look good to anyone reading it. Don’t trust a word they say!
6 mars 2026
Omdöme utan inbjudan
Svar från LIEWOOD
Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience and that your suitcase arrived damaged – this is certainly not the experience we want for our customers.
Regarding the gift with purchase, we understand how disappointing it must have been not to receive the drawing board.
We would really like the opportunity to look into this further and help resolve the situation for you. Please feel free to contact our customer care team so we can assist you directly.
Wenn ich könnte würde ich 0 Sterne…
Wenn ich könnte würde ich 0 Sterne geben. Schon zum zweiten Mal ist eine Rekalamtion ins Leere verlaufen. Fürs erste Kind eine Trinkflasche gekauft, nach kurzer Zeit ist der Verschluss an einer unzugänglichen Stelle geschimmelt. Ein no-go bei einer Kindertrinkflasche. Auf meine Reklamation direkt beim Kundenservice kam keine Rückmeldung, erst als ich eine negative Bewertung hinterlassen habe hat sich sofort jemand gemeldet.
Beim zweiten Kind eine neue Trinkflasche gekauft (Modell „Kimmie“). Nach zwei Wochen Nutzung ist vom Deckel ein Stück abgebrochen, wodurch die Flasche nicht mehr dicht ist. Ersatzteil gibts keines, laut Kundenservice. Die quasi neue, 28.- euro teure Flasche landet somit im Müll. Das hat mit Nachhaltigkeit oder Kundwnfreundlichkeit nichts zu tun. Finger weg von Liewood. Nie mehr wieder!
14 februari 2026
Omdöme utan inbjudan
Svar från LIEWOOD
Hi Marlies,
We’re truly sorry to read about your experience and understand how disappointing and frustrating this must feel — especially when it concerns products for your children.
Mold developing in any part of a drinking bottle is understandably concerning, and we take feedback like this very seriously. The same goes for a lid breaking after such a short period of use. That is not the level of quality we aim to deliver, and we completely understand your frustration, particularly given the price and expectations around durability and sustainability.
We’re also sorry to hear that you did not initially receive a response from customer service. That is not the standard of communication we strive for, and we regret that it took a public review for you to hear back from us.
While spare parts are unfortunately not available for all products at this time, your feedback regarding replacement options and sustainability has been shared internally. We are continuously evaluating how we can improve both product design and after-sales support.
If you are open to it, we would genuinely appreciate the opportunity to review your case again. Please feel free to reach out to our customer care team with your order details so we can look into this further.
Thank you for taking the time to share your honest feedback — it helps us improve.
No spare parts
No spare parts - silicones lid of my lunch box fell apart, I asked customer service if they could send me a new lid as the quality is so poor, would have paid for it - they want to force people to buy new. Big marketing con for first time parents...looks good awful quality, no regards for consumers.
7 februari 2026
Omdöme utan inbjudan
Svar från LIEWOOD
Hi there,
Thank you for taking the time to share your experience — we’re really sorry to hear about the issue with your lunch box lid. We know how frustrating it is when a product doesn’t hold up as expected, especially when it’s something you rely on day to day.
At the moment, we unfortunately don’t offer spare parts for this specific item, and we understand how disappointing that can feel. Your feedback is important to us and has been shared with our product and customer care teams, as it helps us improve both quality and our service going forward.
If you haven’t already, we’d love to take another look at your case to see if there’s anything we can do to help within our warranty and service options. Please feel free to hand in a claim at https://app.claimlane.com/c/liewood?lang=en.
Thank you for your honest feedback — it helps us do better.
Best regards,
Liewood Customer Service Team
Jeg har aldrig haft så dårlig en…
Jeg har aldrig haft så dårlig en oplevelse. Derudover behandler de folk fra udlandet dårligt. Man skal ikke støtte dette firma og familie.
1 januari 2026
Omdöme utan inbjudan
Svar från LIEWOOD
Hi,
Thank you for sharing your experience — we’re very sorry to hear that you had such a negative interaction with us. This is certainly not the experience we want anyone to have, regardless of where they are contacting us from.
At Liewood, we strive to treat all customers with respect and provide fair, helpful service, so it’s concerning to hear that this was not your experience. Your feedback has been taken seriously and shared internally so we can review what may have gone wrong and how we can improve going forward.
Best regards,
Liewood Customer Service Team
No spare parts
No spare parts, a straw of a drink bottle doesn't last very long. They don't provide any spares whilst they claim to be a sustainable brand. Almost 60€ for 2 bottles next to useless.
14 januari 2026
Omdöme utan inbjudan
Svar från LIEWOOD
Hi Daniel,
Thank you for your feedback — we’re sorry to hear about your experience.
At LIEWOOD we strive to design high-quality products with sustainability in mind, including the use of responsibly sourced and certified materials as part of our responsible journey. 
We understand your disappointment regarding the straw on the drink bottle. Currently we do not offer individual spare parts for our products, including straws, which is a limitation of how our supply and quality systems are set up. 
We take concerns about durability and sustainable use seriously, and your feedback has been passed on internally to help us improve future product support.
Best regards,
Liewood Customer Service Team
Ich dachte liewood ist eine seriöse und…
Ich dachte liewood ist eine seriöse und hochwertige Kindermarke. Leider hat sich die Beschichtung des Essgeschirrs unseres Sohnes abgelöst, welches wir zu seiner Geburt geschenkt bekommen haben. Der Kundenservice kommt uns leider nicht entgegen, da wir keine Kaufbeleg haben. Jetzt habe ich hier gelesen, dass das wohl kein Einzelfall ist (sowohl Qualität, als auch Kundenservice)- super schade
9 januari 2026
Omdöme utan inbjudan
Svar från LIEWOOD
Hello Kristin,
Thank you for taking the time to share your experience. We’re sorry to hear about your disappointment — this is not the experience we want customers to have with our products or service.
Our tableware is designed for everyday use by children and is carefully tested to meet safety and quality standards. That said, the coating coming off is clearly not satisfactory, and we understand your concern.
Regarding the proof of purchase, we are unfortunately required to follow specific guidelines, as claims usually need to be handled through the original retailer. We fully appreciate that gifts are often received without a receipt, and your feedback on this is taken seriously.
Your comments about both product quality and customer service have been shared internally, as they are important for helping us improve. We truly regret that this has been your experience and thank you for bringing it to our attention.
Best regards,
Liewood Customer Service Team
Extrem teurer Rücksendekosten.
Ich habe soeben erfahren, dass man für den Rückversand Liewood € Zeit, das ist nicht zeitgemäß. Ich werde dort nicht mehr bestellen es wird sehr versteckt auf der Webseite kommuniziert. Es steht großzügig da 30 Tage Rückgaberecht aber nicht welche Kosten damit Zusammenhängen. Das ist Irreführung. Dann schicke ich lieber alles zurück und behalte gar nichts.
7 januari 2026
Omdöme utan inbjudan
Svar från LIEWOOD
Hello Testin,
Thank you for sharing your feedback. We are sorry to hear about your disappointment.
We understand that return costs can feel frustrating, especially if the information was not clear at the time of purchase. While we do state that return shipping costs are covered by the customer, we regret if this was not communicated clearly enough on our website. Your feedback helps us see where we need to improve transparency.
Our 30-day return policy is intended to give customers sufficient time to make a decision, but we appreciate that the associated costs should be easy to find and understand before ordering. We take your comment seriously and will pass it on internally to help improve how this information is presented.
We are sorry that this experience has affected your trust in us, and we thank you for taking the time to let us know.
Best regards,
Liewood Customer Service Team
I de solgte drikkedunke er der løse…
I de solgte drikkedunke er der løse plastik rør - som jo let bliver væk. Det er umuligt for dem at sende os et par stykker og dermed er drikkedunkende helt ubrugelige.
Jeg har fået et standard svar om at de desværre ikke kan levere “reservedele”.
Det handler om at tage 3 sugerør og putte dem i en konvolut.
Det handler vist om mer salg og ikke om at mindste ressource forbruget i denne verden.
1 januari 2026
Omdöme utan inbjudan
Svar från LIEWOOD
Hello Charlotte,
Thank you for taking the time to share your experience. We are truly sorry to hear about the frustration this has caused.
We understand your point regarding the loose plastic straws and how easily they can be misplaced. We also appreciate your concern about resource use and sustainability, which is something we take very seriously.
At present, we are unfortunately unable to send individual spare parts such as straws. This is not intended to encourage additional purchases, but is due to how our logistics, quality control, and product safety approvals are set up. We know this can feel unsatisfactory, and we regret that this limitation has affected your use of the bottles.
Your feedback is important to us and has been shared internally, as it helps us evaluate how we can improve both our products and our aftersales solutions in a more sustainable way going forward.
Best regards,
Liewood Customer Service Team
Avoid
Avoid. Terrible customer service.
I’ve been a loyal Liewood customer for nearly 5 years. I accidentally placed an order and contacted them immediately to cancel, but they refused and insisted I pay around £20 in return shipping and customs.
For a brand charging £150+ for children’s items, this level of inflexibility is shocking. Many other Scandinavian brands offer free UK returns and far better support. I won’t be buying from Liewood again.
6 november 2025
Omdöme utan inbjudan
Svar från LIEWOOD
Dear Anya,
Thank you for sharing your thougts.
We are truly sorry to hear about your experience with our return process and for the frustration this has caused. This is certainly not the experience we wish for our loyal customers, and we understand your disappointment.
We always strive to find a suitable solution for our customers, and we appreciate your feedback as it helps us review and improve our processes in the future. Your comments are very valuable and will be taken into consideration.
Best regards,
LIEWOOD Customer Service Team
Schlechte Qualität nicht für Kinder geeignet!
Ich habe mir zur Geburt unseres Sohnes eine Kinderwagenkette von Liewood gewünscht und diese auch bekommen und mich sehr darüber gefreut da ich bis dahin dachte liewood sei eine hochwertige Kindermarke.
Jedoch ging die Kette sofort kaputt nachdem mein 5 Monate alter Sohn sie einmal zu fassen bekam was einfach nicht sein darf! Der Kundenservice teilte mir mit, dass ohne Rechnung gar nichts möglich ist und es somit mein Pech ist, dass es ein Geschenk war…Ich bin maßlos enttäuscht und rate jedem von dieser überteuerten qualitativ schlechten Marke ab!
10 juli 2025
Omdöme utan inbjudan
Svar från LIEWOOD
Dear Sti,
Thank you for taking the time to share your feedback.
We are truly sorry to hear about your experience with the stroller chain and for the disappointment this has caused. This is certainly not the experience we want our customers to have.
We sincerely appreciate your feedback. We will use your experience to review and improve our processes in the future.
Best regards,
LIEWOOD Customer Service Team
De kommetjes van Liewood breken…
De kommetjes van Liewood breken ontzettend snel bij normaal gebruik (en wassen in de vaatwasser, wat zou moeten kunnen volgens de producent). Misschien een meer eco product, maar absoluut niet duurzaam als er binnen een jaar al 6 kommetjes stuk zijn.
1 november 2025
Omdöme utan inbjudan
Svar från LIEWOOD
Dear Pieter,
Thank you for taking the time to share your feedback.
We are very sorry to hear that your LIEWOOD bowls have broken during normal use and for the inconvenience this has caused. This is certainly not the experience we wish for our customers.
We always strive to find a suitable solution for our customers and would like to look into this matter further. Unfortunately, we are unable to identify your order based on the review alone, so we kindly ask you to contact our Customer Service team at kundenservice@liewood.de. We will be happy to assist you and find a suitable solution.
Best regards,
LIEWOOD Customer Service Team
Lad være med at købe silikone service…
Lad være med at købe silikone service hos Liewood.
Tingene absorberer sæbe fra både opvaskemaskine og håndvask, og det mad der efterfølgende serveres smager og lugter kraftigt af sæbe - selv ved neutral opvaskemiddel.
Det er simpelthen så ringe, når deres ting står til så hamper priser, at man efter få ganges brug ikke længere kan bruge tingene forsvarligt. Børn skal jo ikke sidde og spise opvaskemiddel til morgenmad.
23 oktober 2025
Omdöme utan inbjudan
Svar från LIEWOOD
Hi Louise,
Thank you for sharing your feedback – we’re truly sorry to hear about your experience. Our silicone products should not absorb soap or transfer any scent or taste to food, and we completely understand your frustration.
We’d really like to look into this and help you find a solution. Could you please contact our customer service team at customercare@liewood.com, so we can examine the product and assist you further?
Thank you for bringing this to our attention – your feedback is very valuable to us and helps us improve.
Best regards,
Liewood Customer Service Team
Teurer Rückversand nach Polen
Teurer Rückversand nach Polen – nie wieder Liewood.
Ich bin wirklich enttäuscht. Ich musste eine Jacke zurückschicken und erst danach erfahren, dass die Rücksendung auf eigene Kosten nach Polen geht – über 21 Euro Versandkosten! Für eine Marke in diesem Preissegment ist das absolut kundenunfreundlich.
9 oktober 2025
Omdöme utan inbjudan
Svar från LIEWOOD
Hello Victoria,
Thank you for sharing your experience. We are very sorry to hear about the difficulties with your return. We understand that the cost of returning items to Poland was unexpected and frustrating. Your feedback is important, and we will pass it on to our team to review our return policies and explore ways to make them more convenient for customers.
We truly appreciate your support and hope we can provide a better experience in the future.
Best regards,
Liewood Customer Service Team
„Schlechte Erfahrung mit Leafwood: Qualität mangelhaft, Service unkulant“
Ich habe bei Liewood bestellt und bin leider sehr enttäuscht. Die Produkte kamen teilweise beschädigt an und wiesen deutliche Qualitätsmängel auf – für den hohen Preis hätte ich etwas ganz anderes erwartet. Nachdem ich den Kundenservice kontaktiert habe, wurde mir lediglich ein Preisnachlass von 20 % angeboten, anstatt die Möglichkeit zu bekommen, die Ware ordnungsgemäß zurückzusenden. Dieses Vorgehen empfinde ich als sehr kundenunfreundlich.
Insgesamt ist die Marke für das, was sie bietet, viel zu teuer. Qualität, Service und Entgegenkommen stimmen hier überhaupt nicht. Ich kann Liewood daher leider nicht weiterempfehlen.
11 september 2025
Omdöme utan inbjudan
Svar från LIEWOOD
Hello,
We are sorry to hear about your experience and the disappointment with your order. We always aim to follow our guidelines when handling cases like this, and we regret that the solution offered did not meet your expectations.
If you would prefer to return the products instead, we will of course be happy to help you with that. Please contact us at customercare@liewood.com if you have any questions regarding the return.
Thank you for sharing your feedback – it is important for us in improving both our products and our service.
Best regards,
Liewood Customer Service Team
Very disappointed with the quality
Very disappointed with the quality. I love the design, but Liewood does not meet expectations when writing "designed to last" and the product breaks after only one use.
We were gifted the Joana baby set and the cup broke in half. The bowl's print faded after a few washes and the surface plastic started breaking into pieces. When reaching out to customer service, there is nothing they can do without a receipt. This seems kind of strange considering this was a gift and we cannot get the receipt for it. Clearly the product material is faulty, but Liewood doesn't really care, thereby please take this into consideration this if giving someone Liewood products as a gift - you'll need to hand over the receipt as well if the gift receiver needs to make a complaint or otherwise they are denied service.
2 september 2025
Omdöme utan inbjudan
Svar från LIEWOOD
Hello,
Thank you for your review – we’re truly sorry to hear about your experience with the Joana baby set. We completely understand your disappointment, and we agree that a product breaking after only one use does not meet the standard we promise or that you rightfully expected.
At LIEWOOD, we aim to create products that balance aesthetics, functionality, and durability. It's clear that we’ve fallen short in this case, and we sincerely apologize.
We also understand the challenge of not having a receipt when the item was received as a gift. Our standard warranty process typically requires proof of purchase, as it helps us trace the product and better assess the issue. However, we take feedback like yours very seriously and would love the opportunity to look into this further.
Please feel free to contact us directly at customercare@liewood.com, including photos of the items and as many details as possible. We’ll do our best to find a solution for you.
Once again, we truly appreciate your feedback – it helps us improve.
Best regards,
Liewood Customer Service Team
Produits de basse qualité vendus à un prix exhorbitant. Service après vente désastreux
Final update: stars adapted from 1 to 3.
I have been contacted by the company who apologized, and offered a symbolic compensation (a plush-toy for my child).
I have been reassured that, although the material (polylactic plastic) is not directly dangerous for the health, the particular product has been considered not durable enough for Liewood standards and is no longer on sale. I have also been reassured that the company has a process to monitor products with unsatisfactory quality and removes them from circulation and recalls them if necessary.
Finally, I have been informed that the case will be escalated to management in order to adapt the type of reaction provided by the claims department in such situations, in order to avoid deaftone responses such as this one.
Update:
Liewood 'customer care' has contacted me in order to organize a phone call to
- better understand my perspective
- explain the functioning and regulations of the reclamation process
- present the matter to headquarters for their input.
Update:
Response sent as requested in the answer by Liewood redirecting them to their ticketing system (claimlane). Will update again if a response is sent.
Mise à jour:
Dans une réponse du service client, ils me rassurent que le plastique que mes enfants a ingéré en raison de la dégradation de leur produit est non toxique et ne pose pas de risque à la santé. MES ENFANTS NE MANGENT PAS DE PLASTIQUE!
Pour qui se prennent ces gens?
Original:
J'ai reçu un set d'assiettes pour enfants en cadeau. Au bout de quelques mois, l'assiette pèle et des bouts de plastique se retrouvent dans la nourriture.
J'écris à l'entreprise, qui ne répond à rien sans preuve d'achat (c'était un cadeau). Ils n'en ont rien à faire que leurs clients ingèrent du plastique... Restez loin!
2 september 2025
Omdöme utan inbjudan
Svar från LIEWOOD
Dear Kallergis
Thank you for sharing your concerns. We are very sorry to hear about your experience and understand how upsetting this situation must have been. Safety is extremely important to us, and we take your feedback very seriously. Please reach out to us directly at customercare@liewood.com with details of the product so we can investigate this matter further and find the best way to support you.
Hier stimmt echt vieles nicht
Hier stimmt echt vieles nicht. Kinderteller sondern eine klebrige Flüssigkeit ab, Produkte gehen schnelle kaputt und der Kundemservice ist grausig. Super lange Antwortzeiten, Ausreden, nur ein Verweis auf Garantiezeiten und schlussendlich wird man einfach ignoriert.
25 augusti 2025
Omdöme utan inbjudan
Svar från LIEWOOD
Dear Stefan,
Thank you for your feedback. We are sorry to hear about your experience. We take your comments seriously and would like to look into this further. Please contact us again directly with your order number at customercare@liewood.com, so we can work together on finding a solution.
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