Jordan handled the call like a season pro, great rappor and problem solving. Made the call effortless and also answered all my queries and found solutions at ease. Genuinely impressed with his custome... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Jordan was very professional and clear in explaining all I needed. My query was solved promptly and with a personal human touch that made it so easy to talk about my finances and resolve my last debt... Se mer
Företaget har svarat
I spoke with Annie and she was absolutely amazing and so understanding to my current situation, she is a credit to your team, P.S please pass her a message to let her know that I have been offered the... Se mer
Företaget har svarat
I spoke with a a really understanding gentleman called Amir. I felt so comfortable on the phone call, everything was thoroughly explained and most of all, I spoke with a human who showed such positi... Se mer
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Företagsinformation
Om Lantern
Skrivet av företaget
There are different ways to help customers become debt free, and at Lantern we happen to believe in doing it the right way, one that involves treating our customers with the empathy and respect they deserve.
We offer flexible repayments that suit our customers individual needs and we’re good at listening to problems and helping to find solutions.
Skrivet av företaget
Kontaktuppgifter
Protection House, 83 Bradford Road, LS28 6AT, Leeds, Storbritannien
- 0113 887 6876
- lanternuk.com
4,8
Utmärkt
7 tn omdömen
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Jordan made me feel at ease so easy to…
Jordan made me feel at ease so easy to talk to needs a raise what a lad, spoke to some beforehand and didn’t understand most money problems but this lad really did
26 mars 2026
Omdöme utan inbjudan
Svar från Lantern
We're happy to hear that you felt at ease and found it easy to talk to our team member. It's great to know they understood your situation. Thanks for the positive feedback!
-Mark
Helpful 🙏
Very helpful on the phone.... advise was given and constructive thanks 😊
26 mars 2026
Omdöme utan inbjudan
Svar från Lantern
We appreciate you sharing your feedback and are so happy to hear that our phone support was helpful and constructive for you.
Thanks! Mark
The agent was an absolute pleasure to…
The agent was an absolute pleasure to talk to she helped me no end and was polite and courteous thank you very much
26 mars 2026
Omdöme utan inbjudan
Svar från Lantern
We're so glad to hear that our agent was such a pleasure to speak with and provided helpful, polite, and courteous assistance. Thank you very much for your feedback!
Thanks!! Mark
I spoke with your agent Jordan
I spoke with your agent Jordan
He helped me through a payment plan gave me a lot of advice ..feel I can stop worrying now ..I'd give Jordan a 10 out of 10for his politeness and understanding..thankyou so much
26 mars 2026
Omdöme utan inbjudan
Svar från Lantern
We're happy to hear that Jordan was helpful and provided you with great advice. We appreciate you acknowledging their politeness and understanding. Thank you so much for your positive feedback!
Thanks!! Mark
Darryl was super helpful on What’s App…
Darryl was super helpful on What’s App chat and sorted out my query quickly and thoroughly - great service
26 mars 2026
Omdöme utan inbjudan
Svar från Lantern
We're happy to hear that the assistance you received on WhatsApp chat resolved your query quickly and thoroughly. We appreciate your positive feedback about the service!
Thanks!! Mark
The agent that I dealt with was kind…
The agent that I dealt with was kind respectful and very helpful.
26 mars 2026
Omdöme utan inbjudan
Svar från Lantern
We appreciate you sharing your feedback. We are so happy to hear that our agent was kind, respectful, and very helpful to you!
Thanks! Mark
I felt respected
I felt respected, and listened to by Fiazah… she was very caring, understand and supportive. She gave great advice & understood my unfortunate situation. Fiazah is an absolute credit to your organisation. Thank her please, from me 🫶
25 mars 2026
Omdöme utan inbjudan
Svar från Lantern
We're happy to hear that you felt respected and listened to. It's great to know that Fiazah was caring, understanding, and supportive, and provided helpful advice regarding your situation. We will pass along your appreciation!!
Thanks, Mark
Svar från Lantern
Hi Lucio,
We are so happy to now you were able to get a productive resolution with ease - it's exactly what we want for everyone.
Thanks again, Mark
Was really helpful with sorting out my…
Was really helpful with sorting out my debt
25 mars 2026
Omdöme utan inbjudan
Svar från Lantern
We're happy to hear that our assistance was helpful in resolving your debt issues. Thank you for sharing your positive experience with us.
Take care, Mark
Very understanding and supportive
25 mars 2026
Omdöme utan inbjudan
Svar från Lantern
Hi Rawad,
We are so glad that we could provide a supportive and understanding experience. We hope that Darryl could support you as needed, and please know we are here if you need anything. We appreciate your positive feedback very much!
Thanks! Mark
Today’s call was very helpful
Today’s call was very helpful, assisting me with my affordability and agreement. Communication was clear and they made the process straightforward and stress free. Overall a positive experience.
25 mars 2026
Omdöme utan inbjudan
Svar från Lantern
We're happy to hear that today's call was helpful and that we assisted you with your agreement. It's great to know that our communication was clear and the process was straightforward for you, that's exactly what we aim for. We appreciate your positive feedback!
Thanks, Mark
Svar från Lantern
We're glad we could quickly resolve your question with professional service. Thank you for your positive feedback; we appreciate it!
Thanks! Mark
They don’t seem to know how to be instructed
I just called and texted you trying to instruct you to collect a large amount of money for me as I already obtained a court judgement texting getting nowhere and no reply from anyone and the guy who answered the phone. Didn’t know how to deal with me instructing you, I had to hang up what sort of company are you?!!!
25 mars 2026
Omdöme utan inbjudan
Svar från Lantern
Hi Max,
Thank you for sharing this feedback with us and taking the time to speak with me today. I'm delighted that we managed to clarify that we do not offer the service that you was looking for.
If you have any other questions or require any support please feel free to contact me at customerfeedback@lanternuk.com.
Many thanks
Ash
Quick and easy
25 mars 2026
Omdöme utan inbjudan
Svar från Lantern
We appreciate the feedback!
Thanks! Mark
Professional and friendly
I had a great experience with lantern this morning as they phoned me to see if everything was okay as they saw one of my payments recently was late by a few days, they where very friendly and polite on the phone and even had a nice conversation with them during the whole call.
25 mars 2026
Omdöme utan inbjudan
Svar från Lantern
We're happy to hear you had a great experience! It's good to know our team's proactive call about your recent payment was helpful and that you found the conversation friendly and polite. Thanks for sharing your positive feedback with us!
Mark.
It was great to have someone to talk…
It was great to have someone to talk about who understood my problem and what I needed to know what I was going through and how to deal with it he was very helpful
25 mars 2026
Omdöme utan inbjudan
Svar från Lantern
Thank you Robert,
We're happy to hear that you connected with someone who understood your problem and provided helpful guidance. We appreciate your positive feedback and are glad we could assist you.
Regards, Mark
Svar från Lantern
Thanks for the feedback!
-Mark
Great phone manner and put me at ease…
Great phone manner and put me at ease and I know my issue would be solved .
24 mars 2026
Omdöme utan inbjudan
Svar från Lantern
We appreciate your feedback and are so happy to hear that the agent's phone manner put you at ease and instilled confidence that we would resolve your issue.
Thanks! Mark
Very good customer service
Very good customer service. And very helpful.
24 mars 2026
Omdöme utan inbjudan
Svar från Lantern
We appreciate your feedback! We are so glad to hear that you found our customer service helpful. Thank you for your positive review!
-Mark
Surpised
The lady I spoke to - Annie, was a breath of fresh air. I get that these organisations get some stick due to the nature of the work they do but this lady was supportive, caring and really professional. Sometimes people really surprise me for all the good and right reasons. Annie was one of those people.
24 mars 2026
Omdöme utan inbjudan
Svar från Lantern
Thanks so much for sharing this! We’re really happy to hear that Annie made such a positive impression.
You’re absolutely right, the nature of the work can be tough at times, so it means a lot when someone takes the time to highlight the good. Annie is brilliant at what she does, and it’s great to hear her support, care, and professionalism really stood out to you.
We are always trying to improve, if there is anything we can do to be worthy of five stars please reach out using:
📧 customerfeedback@lanternuk.com
📞 0113 887 6876
🌐 Self‑serve: https://lanternuk.com
Take care, Mark
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