Jordan handled the call like a season pro, great rappor and problem solving. Made the call effortless and also answered all my queries and found solutions at ease. Genuinely impressed with his custome... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Jordan was very professional and clear in explaining all I needed. My query was solved promptly and with a personal human touch that made it so easy to talk about my finances and resolve my last debt... Se mer
Företaget har svarat
I spoke with Annie and she was absolutely amazing and so understanding to my current situation, she is a credit to your team, P.S please pass her a message to let her know that I have been offered the... Se mer
Företaget har svarat
I spoke with a a really understanding gentleman called Amir. I felt so comfortable on the phone call, everything was thoroughly explained and most of all, I spoke with a human who showed such positi... Se mer
Företaget har svarat
Företagsinformation
Om Lantern
Skrivet av företaget
There are different ways to help customers become debt free, and at Lantern we happen to believe in doing it the right way, one that involves treating our customers with the empathy and respect they deserve.
We offer flexible repayments that suit our customers individual needs and we’re good at listening to problems and helping to find solutions.
Skrivet av företaget
Kontaktuppgifter
Protection House, 83 Bradford Road, LS28 6AT, Leeds, Storbritannien
- 0113 887 6876
- lanternuk.com
4,8
Utmärkt
7 tn omdömen
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från Lantern
Thank you for this glowing review.
Regards, Mark
Easy to get through and talk to someone.
Easy to get through and talk to someone.
31 mars 2026
Omdöme utan inbjudan
Svar från Lantern
We're so glad it was easy to get in touch and communicate with our team. Thank you for taking the time to leave us a review!
Regards, Mark
Svar från Lantern
Thank you for this great feedback Leonard!
Regards, Mark.
Spoke to a lad in the call centre about…
Spoke to a lad in the call centre about my account, very helpful,made everything clear for me and helped me setup the portal to make payments back in my own time
30 mars 2026
Omdöme utan inbjudan
Svar från Lantern
We're happy to hear that our call center representative was helpful and made things clear for you. We appreciate you taking the time to leave us this positive feedback and are glad we could assist you.
Thanks, Mark
It would have been 5 but not showing…
It would have been 5 but not showing who was the creditor you took the payment for in your final email or message. That would have helped me to know if I am paying elsewhere for same account?
27 mars 2026
Svar från Lantern
Hi Hamit,
Thank you for your feedback. Our customers are notified throughout their journey about who their balance relates to, but we’ll take your feedback on board and look at how we can improve this.
If you’d like me to confirm who was the original lender , I’m more than happy to help.Please pop me a message to customerfeedback@lanternuk.com with your Lantern reference.
Many thanks
Kym
I spoke with Alex he was really helpful…
I spoke with Alex he was really helpful i what I needed to know great customer service
30 mars 2026
Omdöme utan inbjudan
Svar från Lantern
We appreciate you taking the time to share your feedback. We're happy to hear that the colleague you spoke with was helpful and provided great customer service.
Thanks, Mark
All I’d like to say is that Annie the…
All I’d like to say is that Annie the lady I spoke with was really helpful and so understanding about my situation with my mental health issues and so reassuring that the matter will be handled in a professional manner and she made me feel at ease. If the rest of the staff at Lantern are with in an inch of Annie’s professionalism then you guys have an amazing team. Kind regards mark.
27 mars 2026
Omdöme utan inbjudan
Svar från Lantern
Thank you so much for sharing this, Mark. We’re really glad to hear Annie was able to support you with such understanding and reassurance, especially when talking about something as personal as your mental health. Feeling at ease during these conversations is so important, and it’s lovely to hear she made that happen for you.
Your kind words about Annie, and the rest of the team, really mean a lot.
Regards, Mark
Very Respectful
Very understanding and helpful about my situation, kind gentleman that went through all my options.
28 mars 2026
Omdöme utan inbjudan
Svar från Lantern
We appreciate you sharing your experience. We're happy to hear that our team member was understanding, helpful, and thoroughly explained your options.
Thanks!! Mark
1st Class Service
Extemeley patient and empathatic adviser. I am going through some serious cardiovascular health issues and treatments at the moment following a serious road traffic collision and am extremly satisfied with the level of support on offer from Lantern and the attentive, helpfull and proffessional approach I received from their agent today. Thank you.
28 mars 2026
Omdöme utan inbjudan
Svar från Lantern
Thank you so much for taking the time to share this Paul. We’re really glad to hear you received such patient and empathetic support, especially while you’re dealing with such serious health issues after your accident.
It means a lot to know Bilal was able to make things a little easier for you during such a difficult time. We always want to make sure you feel listened to, supported, and never rushed, and it’s great to hear that came through in your call.
Thank you! Mark
Lovely lady I spoke to very helpful
Lovely lady I spoke to very helpful
28 mars 2026
Omdöme utan inbjudan
Svar från Lantern
We appreciate you sharing your experience with us. We are so happy to hear that our advisor was lovely and helpful!
Thanks!! Mark
Spoke to a lovely lady called Annie…
Spoke to a lovely lady called Annie that helped with all my needs she was a very lovely well spoken lady that had time to help with my issues appreciate all the help I received and was over the moon with my call she didn’t hesitate to answer all my queries and made sure I understood what she was doing for me very kind lady kind regards Alicia
27 mars 2026
Omdöme utan inbjudan
Svar från Lantern
Thank you so much for sharing this, Alicia! We’re really glad to hear that Annie was able to help with everything you needed. She really does take her time to make sure things are clear, and it’s lovely to hear that her patience and kindness made such a positive difference for you.
Thanks!! Mark
Svar från Lantern
Thanks for the feedback Angel. We appreciate it!
Thanks, Mark
Aaron was extremely helpful and kind.
Aaron was extremely helpful and kind.
27 mars 2026
Omdöme utan inbjudan
Svar från Lantern
Thanks so much for taking the time to share this! We’re really glad to hear that Aaron was so helpful and kind during your interaction. We’ll make sure your feedback reaches him.
Thanks, Mark
Good communication and very helpful
Good communication and very helpful
27 mars 2026
Omdöme utan inbjudan
Svar från Lantern
We're so glad to hear that our communication was helpful. Thank you for your positive feedback; we greatly appreciate it.
Thanks!! Mark
My experience was great
My experience was great, the explaination and feedback from the agency was clear and wonderful.
Thank you so much for service.
27 mars 2026
Omdöme utan inbjudan
Svar från Lantern
Thanks so much for your lovely feedback! We’re really glad to hear you had a great experience and that everything was explained clearly for you. That’s exactly what we aim for.
We really appreciate you taking the time to share this.
Thanks!! Mark
Svar från Lantern
We're happy to hear that our service was easy and helpful for you. Thank you for your positive feedback; we appreciate it.
Thanks!! Mark
Svar från Lantern
We are so happy that we could provide an understanding and patient experience. We appreciate your positive feedback very much!
Regards, Mark.
Very easy ,to set up payment plans
Very easy ,to set up payment plans
27 mars 2026
Omdöme utan inbjudan
Svar från Lantern
We're happy to hear that setting up payment plans was easy for you. Thank you for your positive feedback; we appreciate it.
Thanks! Mark
Professional and Kind
Each advisor I have delt with over the last few years have been so professional, kind and understanding. Dealing with debt is never easy but the team here have made my experience much more positive that it otherwise could have been. Thank you!
27 mars 2026
Omdöme utan inbjudan
Svar från Lantern
We're happy to hear that our advisors have been professional, kind, and understanding. We appreciate you sharing how they've positively impacted your experience navigating debt. Thank you!
-Mark
Really helpful understanding male…
Really helpful understanding male worker on the phone.
27 mars 2026
Omdöme utan inbjudan
Svar från Lantern
We appreciate you taking the time to share your positive experience with our team. We are so glad to hear that someone was helpful and understanding!
Thanks! Mark
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
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Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
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