Jordan handled the call like a season pro, great rappor and problem solving. Made the call effortless and also answered all my queries and found solutions at ease. Genuinely impressed with his custome... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Jordan was very professional and clear in explaining all I needed. My query was solved promptly and with a personal human touch that made it so easy to talk about my finances and resolve my last debt... Se mer
Företaget har svarat
I spoke with Annie and she was absolutely amazing and so understanding to my current situation, she is a credit to your team, P.S please pass her a message to let her know that I have been offered the... Se mer
Företaget har svarat
I spoke with a a really understanding gentleman called Amir. I felt so comfortable on the phone call, everything was thoroughly explained and most of all, I spoke with a human who showed such positi... Se mer
Företaget har svarat
Företagsinformation
Om Lantern
Skrivet av företaget
There are different ways to help customers become debt free, and at Lantern we happen to believe in doing it the right way, one that involves treating our customers with the empathy and respect they deserve.
We offer flexible repayments that suit our customers individual needs and we’re good at listening to problems and helping to find solutions.
Skrivet av företaget
Kontaktuppgifter
Protection House, 83 Bradford Road, LS28 6AT, Leeds, Storbritannien
- 0113 887 6876
- lanternuk.com
4,8
Utmärkt
7 tn omdömen
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I can’t remember the ladies name she…
I can’t remember the ladies name she was amazing I like to say it’s was anna but I might be wrong
She was brilliant I wish I remembered her name
She said she was the only one with that name who works there
4 april 2026
Omdöme utan inbjudan
Svar från Lantern
Hi,
Thanks for your lovely feedback on Annie. We appreciate you taking the time to share your wonderful experience. We're so glad to hear that Annie made your experience special.
Many thanks
Ash
Very helpful and good communication…
Very helpful and good communication between me and Andrea.
I am more than happy for what we close the issues, at the end has been set up the payment plan, who help me to pay my debt.
7 april 2026
Omdöme utan inbjudan
Svar från Lantern
Hi Monica,
Thanks for your lovely feedback on Andrea. She will be delighted to hear this! We're happy to hear that you found our communication helpful. It's great to know the payment plan will assist you with your debt. We appreciate you taking the time to leave a review.
Many thanks
Ash
Amir was Great!!
Amir was Great!!
He let me Speak and was brilliant at his Job.
7 april 2026
Omdöme utan inbjudan
Svar från Lantern
Hi Basharat,
Thanks for your lovely feedback on Amir. We appreciate you sharing your feedback. We are so happy to hear that you were allowed to speak and that you found us brilliant.
Many thanks
Ash
I had a fraudulent account opened with…
I had a fraudulent account opened with lending stream years ago but lending stream never listened and sold it to Lenten with back and forth for a while lantern got lending stream to do there job the debt is now written off and my credit file will be updated in due time thank you so much
7 april 2026
Omdöme utan inbjudan
Svar från Lantern
Hi David,
Thanks for your lovely feedback. We appreciate you sharing your experience. We're happy to hear that the matter has been resolved and that your credit file will be updated.
Many thanks
Ash
Spoke to Raj
Spoke to Raj, new medical issues taken into consideration and expectations managed for future plan.
7 april 2026
Omdöme utan inbjudan
Svar från Lantern
Hi Daniel,
Thanks for your lovely feedback on Raj. Its great to hear that your new medical issues were taken into consideration and that expectations were managed for your future plan. Thank you for your feedback.
Many thanks
Ash
Professional yet amiable support!
Phoned to see what I owed on an old debt, to be pleasantly surprised that Id paid it off. Was send additional confirmation. Chap on the phone very professional yet amiable. Thank you!
7 april 2026
Omdöme utan inbjudan
Svar från Lantern
Hi Meeko,
Thanks for your feedback. I'm happy to hear that you had a positive experience and that the information was helpful. We appreciate your kind words regarding our team's professionalism and are grateful for your feedback!
Many thanks
Axh
Really happy with the service
I had an issue where my payment wasn’t taken on the scheduled day, so I called Lantern for help. Amir sorted everything out in less than 10 minutes and was incredibly helpful throughout. He also made sure that if a payment isn’t taken in the future, it will automatically be retried the next day, which gave me great peace of mind. I was really happy with the service—thanks again, Amir!
4 april 2026
Omdöme utan inbjudan
Svar från Lantern
Hi Mahum,
Thanks for your lovely feedback on Amir. I'm happy to hear that the issue with your payment was resolved quickly and efficiently. We appreciate your positive feedback and are glad you're satisfied with the service. It's great to know the automatic retry provides peace of mind.
Many thanks
Ash
Svar från Lantern
Hi Sarah,
Thanks for your feedback. I'm glad you found us helpful, we are always happy to help.
Many thanks
Ash
Just phoned Lantern to get my…
Just phoned Lantern to get my settlement figure spoke to a lovely guy and talked through what I owed. So paid my balance off I full. Customer service was Great thankyou
2 april 2026
Omdöme utan inbjudan
Svar från Lantern
Hi Andrew,
Thanks for your feedback I'm happy to hear that you had a great experience when you contacted us for your settlement figure.
Many thanks
Ash
I have spoken to bloke called Ian he…
I have spoken to bloke called Ian he has listened to my situation and my medical condition and understood what I was going through. He was very understanding. He was very helpful. That was a great customer service. Well done Ian. Keep up the good work and thank you very much for helping me out
2 april 2026
Omdöme utan inbjudan
Svar från Lantern
Hi Islam,
Thanks for your lovely feedback on Ian. It's great to hear that you had a positive experience and that Ian listened and understood your situation.
Many thanks
Ash
Fantastic company
I had a long helpful conversation with Annie today. She helped me pay off my account and sign posted me to other organisations. I've never had much to do with debt companies, but lantern have been amazing. Friendly communication at all times, no harassing phones calls, emails or text. Regular check ins to make sure im coping OK. It's been a very reassuring solution to a poor situation. At lantern you won't be judged for your situation no matter how bad it is. I hope I dont need another debt company but if I do I know it will be easy and stress free with Lantern. Staff like the lovely Annie should be acknowledged and appreciated. All debt companies should work with the customer the way lantern does.
2 april 2026
Omdöme utan inbjudan
Svar från Lantern
Hi Ashleigh,
Thanks for your lovely feedback on Annie! I'm happy to hear that you had a helpful conversation and a positive experience. We appreciate your kind words regarding the assistance you received and our approach to customer support. Thank you for acknowledging our commitment to providing a supportive environment.
Many thanks
Ash
Svar från Lantern
Hi Andrew,
Thanks for your lovely feedback. We fully appreciate it!
Many thanks
Ash
The service provider was extremely re…
The service provider was extremely re assuring and very helpful.
2 april 2026
Omdöme utan inbjudan
Svar från Lantern
Hi Chloe, We appreciate your positive feedback! We're so glad to hear that the service was reassuring and helpful to you; thank you for sharing.
Thanks
Callum
Very pleasant and also extremely helpful
2 april 2026
Omdöme utan inbjudan
Svar från Lantern
Hi Sarah, We appreciate you taking the time to leave us a review. We are very happy to hear that you found us pleasant and helpful.
Thanks
Callum
Jordan very professional and a credit…
Jordan very professional and a credit too your company
2 april 2026
Omdöme utan inbjudan
Svar från Lantern
Hi Mile, We appreciate you taking the time to leave us this great feedback! We are so happy to hear about the positive experience.
Thanks
Callum
The customer care team was very patient…
The customer care team was very patient and informative
2 april 2026
Omdöme utan inbjudan
Svar från Lantern
Hi Kene, We appreciate you taking the time to share your feedback. We're so happy to hear that our team was patient and informative!
Thanks
Callum
Andrea was very helpful she made me…
Andrea was very helpful she made me feel calm and relaxed and helped set up a payment plan that suited my situation absolutely brilliant can’t thank her enough
2 april 2026
Omdöme utan inbjudan
Svar från Lantern
We're so happy to hear that you felt calm and relaxed. It's great to know the payment plan suits your situation. We appreciate you taking the time to leave a review.
Thanks!! Mark
Helpful staff, website easy to use
Pleasant, polite and helpful staff, who listen to your issues. Website is very easy to use and navigate - would happily recommend the service I have received.
2 april 2026
Svar från Lantern
We're happy to hear that our staff's politeness and helpfulness made a positive impact! We appreciate you mentioning the website's ease of use and your recommendation.
Thanks, Mark
Very proffessional in speaking with…
Very proffessional in speaking with you, also found them really helpful and understanding my situation. Other companies could with taking a leaf out of there book.
1 april 2026
Omdöme utan inbjudan
Svar från Lantern
Thanks so much for sharing this! We’re really glad to hear you found our team professional, helpful, and understanding of your situation. That’s exactly the experience we want everyone to have.
Your comment about other companies taking a leaf out of our book really means a lot... we appreciate it more than you know. Thanks again for the lovely feedback.
Mark.
Understanding
Very understanding of my situation. Would highly recommend. They do not judge. Spoke to a really nice and understanding man called Darrell
1 april 2026
Omdöme utan inbjudan
Svar från Lantern
We're happy to hear that you felt supported and understood during your interaction. It's wonderful to know that your experience was positive, and we appreciate your recommendation.
-Mark
Detta är Trustpilot
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